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ANALISIS KUALITAS PELAYANAN JASA DAN KEPERCAYAAN TERHADAP KEPUASAN KONSUMEN PADA BUS CARTER WISATA PT. HIBA UTAMA JAKARTA Haryanto, Dwi; Sektiyaningsih, Indria Sukma
JMBA Jurnal Manajemen dan Bisnis Vol 7 No 1 (2021): Maret
Publisher : Institut Bisnis dan Multimedia asmi

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Abstract

Tujuan penelitian ini untuk mengetahui pengaruh Kualitas Pelayanan Jasa dan Kepercayaan terhadap Kepuasan Konsumen pada PT. Hiba Utama Jakarta. Populasi dalam penelitian ini adalah konsumen di PT. Hiba Utama Jakarta, Teknik sampel yang digunakan sistem acak dengan skala kecil, pengambilan sampel sebanyak 50 responden. Metode analisis data yang digunakan dalam penelitian ini adalah statistik deskriptif, uji validasi, uji reliabilitas, koefisien korelasi, koefisien determinasi, analisis persamaan regresi linier berganda, uji t dan uji F. Nilai persamaan regresi linier berganda dan nilai koefisien korelasi berganda, serta Hasil uji F menunjukan hubungan sangat kuat kemudian berpengaruh positif seta memiliki kontribusi yang besar antara kualitas pelayanan jasa, kepercayaan dan kepuasan konsumen. Kesimpulan penelitian ini menunjukan terdapat pengaruh positif dan signifikan antara kualitas pelayanan jasa dan kepercayaan terhadap kepuasan konsumen pada PT. Hiba Utama Jakarta.
The Influence of Soldier's Ability and Professionalism on the Performance of the Marine Corps Maritime Potential Staff Haryanto, Dwi; Ramadhan, Etwin; Jumino, Jumino
JURNAL EKBIS Vol 24 No 1 (2023): EKBIS (Jurnal Analisis, Prediksi dan Informasi
Publisher : Universitas Islam Lamongan

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Abstract

The purpose of this study was to analyze the effect of the variable of soldier's ability and professionalism of soldiers partially and simultaneously on the performance of Spotmar Kormar. As for the method carried out by researchers using a qualitative approach. Processing data obtained from questionnaires distributed to 30 respondents and analyzed using linear regression with the help of SPSS 25 program resulted that the ability of soldiers had a positive and significant effect with a value of 0.666. This means that by increasing one or part of and of course all dimensions of the ability of this HR will have an impact on increasing the ability and also on performance. Meanwhile, soldier professionalism has a positive and significant effect with a value of 0.368, meaning that an increase in professionalism will have an impact on increasing performance. While the ability and professionalism of soldiers simultaneously have a positive effect with a value of 0.369.
Teknik Kuleshov Effect dalam Editing Film Fiksi Pendek Wahyu (Revelation) Ramadhani, Adnan; Haryanto, Dwi; Suharijadi, Didik
ROLLING Vol. 7 No. 1 (2024): ROLLING Volume 7 Nomor 1 Tahun 2024
Publisher : Universitas Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/rolling.v7i1.46321

Abstract

The term "mairil" generally describes an act of affection between fellow students. However, sometimes it also refers to junior students who have white, attractive, adorable physical characteristics, a face that looks like a baby face. Senior students often choose them as mairil partners. Meanwhile, the term "nyempet" is used to describe the sexual act of intercourse between male students. Generally, this is done by senior students towards their maiden partners. Mairil and nchempet behavior in the Islamic boarding school environment is the basic issue that the author will describe in this audio visual work. This film is constructed as a film with a suspense drama genre Wahyu's behavior is the basis for the creator to use the Kuleshov effect technique with the concept of visual storytelling. Another reason why this technique is applied is to present the point of view of the character Cholis who also plays an important role in the continuity of the story The artistic work process in making the film Wahyu (Revelation) begins with observation, development or developing story ideas, pre-production stages, production stages and post-production stages. The Kuleshov effect technique in image editing focuses on the audience's perception of a character's reaction to something they see, and this technique can be applied by juxtaposing a character's expression shot with a POV shot. The creator as editor was able to apply this technique in the film Wahyu (Revelation) in scene 5, and scene 15to build the audience's perception of a character's reaction to an event
PREDIKSI PERGESERAN PANGSA PASAR PADA BEBERAPA PRODUK ASURANSI KENDARAAN BERMOTOR MENGGUNAKAN PENDEKATAN RANTAI MARKOV Panjaitan, Marta; Haryanto, Dwi; M. Nasyubun
Premium Insurance Business Journal Vol. 8 No. 2 (2021): PREMIUM INSURANCE BUSINESS JOURNAL
Publisher : P3M Trisakti School of Insurance (TSI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (368.541 KB) | DOI: 10.35904/marta080201

Abstract

The diversity of motor vehicle insurance products sold at PT Asuransi Central Asia cabang Cikini makes the choice of products can be tailored to the needs of each insurance buyer. This difference in needs is of course an important thing to be considered by the company in preparing a work plan in the future. By knowing market share and future market share changes, companies can more easily recognize the buying interest and selling power of the products they have. Market share and market share shifts between products in the future can be predicted using the Markov chain method. The result obtained is that insurance companies need to pay more attention to products that are still less desirable judging by the number of sales in a year. This aims to maintain the stability of product sales, especially the company's superior products to be more competitive when juxtaposed with conventional products sold also in other insurance companies.
Klasifikasi Sifat Cidera Kecelakaan berdasarkan Karakteristik Masyarakat di Jakarta Sarinah, Sarinah; Addini, Fida Fathiyah; Agusinta, Lira; Haryanto, Dwi; Maolani, Rukaesih Achmad; Abdurachman, Edi
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 11 No. 3 (2024): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v11i3.1450

Abstract

Traffic accidents are one of the biggest causes of death in Indonesia. Traffic accidents could occur due to various factors such as human factors, facilities, infrastructure, and the environment. These factors are seen as causes of traffic accidents. Furthermore, the impacts experienced due to traffic accidents are not always the same. Someone could be injured or even die. This impact is seen as the nature of an accident injury. This research analyzes and models the relationship between the nature of traffic accident injury variables and the variables causing traffic accidents. The data used in this research is 12,353 traffic accident data in DKI Jakarta from 2020 to 2021. The analysis was carried out using two main methods, namely the chi-square test to determine the existence of a relationship between variables and an ordinal logistics regression model to model the influence of variables causing traffic accidents on variables of the accident injuries nature. Based on the chi-square test, there is a significant relationship between the level of traffic injury and the factors of age, gender, type of work, time and location of the incident. However, there is no significant relationship between the level of the traffic injury and the day of the incident. Variables that are significantly related are then created as an ordinal logistics regression model equation. The results show that the injury level could be predicted based on the causal factors with 92.45% accuracy in classifying the level of the injury.
PENENTUAN CADANGAN KLAIM IBNR MENGGUNAKAN METODE CHAIN LADDER DAN INFLATION ADJUSTED CHAIN LADDER PADA ASURANSI MARINE Saragih, Dearmayanti; Haryanto, Dwi; Marsanto, Budi
Premium Insurance Business Journal Vol. 10 No. 1 (2023): PREMIUM INSURANCE BUSINESS JOURNAL
Publisher : P3M Trisakti School of Insurance (TSI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35904/premium.v10i1.22

Abstract

Pembayaran klaim dapat dilakukan tidak lama setelah klaim dilaporkan, namun pada beberapa jenis asuransi tertentu, terkadang pembayaran klaimnya membutuhkan waktu yang cukup lama dihitung dari saat terjadinya klaim, seperti klaim asuransi marine. Perusahaan Asuransi wajib menyediakan dana siap pakai secara tepat untuk memenuhi kewajiban kepada tertanggung atau pemegang polis. Perbedaan nilai mata uang saat pemegang polis melakukan klaim dan perusahaan asuransi melakukan pembayaran klaim menyebabkan perbedaan nilai uang yang harus disediakan perusahaan berbeda akibat laju inflasi. Penentuan besar cadangan klaim yang optimal merupakan salah satu hal yang krusial bagi perusahaan asuransi. Dalam tugas akhir data klaim diolah dengan menggunakan metode chain ladder basic dan Inflation adjusted chain ladder untuk menentukan cadangan klaim di masa depan yang harus dibayar dengan menggunakan data run off triangle. Data yang digunakan merupakan data dari jumlah klaim yang diamati di masa lalu yang terletak di segitiga kiri atas dan data yang akan diestimasi terletak di segitiga bawah. Baris pada data run off triangle mewakili periode terjadinya klaim dan kolom mewakili periode pengembangan, periode saat klaim diselesaikan. Penelitian ini akan menggunakan data workshop Aktuaria Asosiasi Asuransi Umum Indonesia (AAUI) mengenai cadangan teknis. Estimasi cadangan klaim yang diperoleh dari kedua metodologi tersebut dibandingkan untuk menentukan metode yang tepat dalam menentukan cadangan klaim IBNR.
BIOPIC FILM AND POLITICAL IDENTITY: CONTESTATION OF DIVERSITY OF IDEOLOGY IN INDONESIAN MOVIES TEXT POST-SOEHARTO REGIME Haryanto, Dwi
Capture : Jurnal Seni Media Rekam Vol. 10 No. 1 (2018)
Publisher : Seni Media Rekam ISI Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (323.406 KB) | DOI: 10.33153/capture.v10i1.2196

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This discussion examines the textuality relationship between the historical facts of biography and the narrative structure of films that present figures who during the New Order (Orde Baru) regime were alienated from Indonesian historiography. Through a study of the films Gie, Soegija, Sang Kiai, Soekarno, and Jenderal Soedirman, they can deconstruct the meaning of historical films produced by the New Order regime which are dominated by Soeharto's image. The emergence of biopic films that narrate the characters with identity plurality is a deconstructive tipical and reflects the antithesis of filmmakers on film products in the era of the Soeharto regime. Whereas in the New Order era, films with epic historical genre, identical to the hegemony of the military struggle which are reduced by civil society narratives, such as moslem teacher (kiai) and moslem student (santri) and other minority groups, which in the context of historical facts also contributed greatly to the era of nation formation through representation of ethnic nationalism and civic nationalism. The Indonesiandiscourse which is reflected in the hidden meanings of biopic films studied represents a plurality of ideologies and identity political formation in popular culture products.
Penerapan Green Product Pada Usaha Kuliner : Sebuah Tinjauan Malihah, Lola; Ahsanunnida, Ruhama; Haryanto, Dwi
Ecobuss Vol 13 No 1 (2025): Jurnal Ilmiah Ecobuss, Volume 13, No 1, Maret 2025
Publisher : Fakultas Ekonomi dan Bisnis Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/ecobuss.v13i1.2319

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Globalization and technological advancements have brought many changes and innovations to various products. One of the sectors that has experienced a lot of progress and change is the economic sector. Many business actors innovate the products they offer. This article is a literature review that aims to analyze the application of green products in the culinary sector. This sector was chosen considering that it is related to food and beverages which are basic needs. Data was obtained from sharing literature sources in the form of books, research results and articles published in scientific journals. The findings show that culinary business actors can implement green products from upstream to downstream. This application can be started by using raw materials that are safe for consumer health and friendly to the environment. Furthermore, when packaging for the distribution process, packaging materials that are safe for health and natural materials can be used. And in the downstream part, it also pays attention to the residue or waste from production activities. So that it does not have an impact on health and environmental sustainability
Prediction analysis of the length of time for changes in the status of positive patients for covid-19 delta and omicron variants using the markov chain model Haryanto, Dwi; Addini, Fida Fathiyah
Desimal: Jurnal Matematika Vol. 5 No. 2 (2022): Desimal: Jurnal Matematika
Publisher : Universitas Islam Negeri Raden Intan Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24042/djm.v5i2.13567

Abstract

In this research, a Markov chain model was constructed from the conditions that might be experienced by the people during the Delta or Omicron variant of the COVID-19 pandemic. This condition is divided into 3 states; "0" indicates a healthy condition, "1" indicates the state of being infected with COVID-19, and "2" indicates the death state. Furthermore, from the model obtained, a transition probability matrix is made to determine the transition probability value and calculate the average number of steps needed to get to the death state. From the results of the analysis, the probability of transition to a state of death is 1. This shows that a person will surely die from being healthy or positive for COVID-19 within a certain time. During the Delta variant of the COVID-19 pandemic, the average time that a person reaches a death state from a healthy state is 34.02 years. Meanwhile, the average time taken for someone infected with the Delta variant of COVID-19 to death is 33.79 years. During the Omicron variant of the COVID-19 pandemic, the average time that a person reaches a death state from a healthy state is 37.63 years. Meanwhile, the average time taken for someone infected by the Omicron variant of COVID-19 to death is 37.41. This shows that the average age of a person infected with the Delta variant of COVID-19 has decreased by 2.79 months, while the average age of a person infected with the Omicron variant of COVID-19 has decreased by 2.70 months.
THE APPLICATION OF MARKOV CHAIN MODEL TO CALCULATE PREMIUM AND RESERVE OF ENDOWMENT INSURANCE Haryanto, Dwi
BAREKENG: Jurnal Ilmu Matematika dan Terapan Vol 16 No 1 (2022): BAREKENG: Jurnal Ilmu Matematika dan Terapan
Publisher : PATTIMURA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (522.105 KB) | DOI: 10.30598/barekengvol16iss1pp015-022

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The calculation of premiums and reserves are two essential parts of insurance. The calculation of premiums and reserves in life insurance involves using mortality tables. This research constructed a mortality table for 20-year endowment insurance using the Markov chain model. Two reasons make the policy inactive, namely death or withdrawal. The initial age used in this research is 30 years. Meanwhile, the maximum age to join this life insurance is 40 years. The mortality table that has been obtained is used to calculate premiums and reserves. Furthermore, from the research done, it was found that the age of entry to become a member of endowment insurance affects the number of premiums that must be paid. Meanwhile, the number of reserves required will increase with the increase of customers and the period of calculation of reserves