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Effective therapeutic communication by nurses improves inpatient satisfaction on Hospital Wards izzah, Nur; Khasanah, Elsya Alfirotul; Kusuma, Nur Intan
International Journal of Health Science and Technology Vol. 7 No. 2 (2025): November
Publisher : Universitas 'Aisyiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31101/ijhst.v7i2.4295

Abstract

In an era of global competition and increasing societal demands, the quality of healthcare services and patient satisfaction are important indicators of hospital quality. Nurses are the healthcare workers with the highest frequency of interaction with patients in inpatient wards, and communication is crucial. Effective and high-quality communication is key to nurses' success in carrying out their roles and functions to improve patient satisfaction. This study aims to examine the relationship between nurses’ therapeutic communication and patient satisfaction in the inpatient ward. This study employs a descriptive correlational design with a cross-sectional approach. The sample used was 67 inpatients who were selected proportionally based on the number of patients in each treatment room using a proportional random sampling technique. A questionnaire was used as the measurement tool to measure therapeutic communication and patient satisfaction. Data analysis was conducted using Fisher’s Exact Test.The study indicated a significant relationship between nurses' therapeutic communication and patient satisfaction in the inpatient ward. Therefore, hospitals are strongly recommended to provide regular training and incorporate this skill into nurse performance evaluations to systematically improve the overall quality of care and institutional reputation.
Analisis Pengaruh Label Halal terhadap Minat Pembelian Produk Kosmetik Wardah Izzah, Nur
Jurnal Hukum Ekonomi Syariah Vol 4 No 2 (2025): Jurnal Hukum Ekonomi Syariah
Publisher : STAI Al Musaddadiyah Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37968/jhesy.v4i2.1769

Abstract

This study aims to analyze the influence of halal labels, prices, and advertising on purchasing interest in Wardah cosmetic products. The study used a quantitative method with primary data collected through questionnaires from 95 respondents who were academics of the Jakarta Institute of Qur'anic Sciences (IIQ). Data analysis was conducted using multiple linear regression using SPSS version 25. The results showed that partially, halal labels, prices, and advertising had a positive and significant effect on purchasing interest. Simultaneously, the three independent variables also had a significant effect on purchasing interest. These findings confirm that the clarity of halal labels, appropriate pricing, and advertising effectiveness contribute to increasing consumer purchasing interest in halal cosmetic products. Keywords: Halal Label; Price; Advertising; Purchase Interest
Hubungan Perilaku Caring Perawat dengan Tingkat Kecemasan Pasien di Ruang Rawat Inap RSI PKU Muhammadiyah Pekajangan Duta Pradana Haryono; Nur Izzah
E-Jurnal Kajen Vol 9 No 01 (2025): Kajen : Jurnal Penelitian dan Pengembangan Pembangunan
Publisher : Bapperida Kabupaten Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54687/jurnalkajenv9102.

Abstract

Latar Belakang: Perilaku caring perawat sangat dibutuhkan pasien, karena kondisi pasien yang harus dirawat secara tiba-tiba sering mengalami kecemasan saat masuk ke rumah sakit. Penelitian ini bertujuan untuk mengetahui hubungan antara perilaku caring perawat dengan tingkat kecemasan pasien. Metode: Penelitian ini merupakan penelitian kuantitatif dengan desain penelitian korelasional dan pendekatan cross sectional. Alat ukur menggunakan Caring Behavior Assesment Tools (CBAT) dan Zung Self-Anxiety Rating Scale (ZSAS). Analisa data menggunakan uji fisher’s exact. Jumlah sampel 100 responden yang diambil dengan teknik accidental sampling. Hasil: Hasil penelitian diketahui 51 orang (51%) menyatakan perilaku caring perawat kurang dan 91 orang (91%) tidak mengalami kecemasan selama menjalani rawat inap. Hasil uji fisher’s exact menunjukan tidak ada hubungan yang signifikan antara perilaku caring perawat dengan tingkat kecemasan pasien di ruang rawat inap dengan ρ value: 0,160 dan OR: 3,739 artinya perawat yang memiliki perilaku caring baik, berpeluang 4 kali lebih besar untuk tidak menyebabkan kecemasan pada pasien dibandingkan dengan perawat yang memiliki perilaku caring yang kurang. Simpulan: Hasil penelitian menunjukan tidak ada hubungan antara perilaku caring perawat dengan tingkat kecemasan pasien. Rekomendasi untuk rumah sakit agar lebih meningkatkan kinerja pelayanan keperawatan dan keterampilan perawat dalam memberikan pelayanan kepada pasien.
Nursing Service Quality and Outpatient Satisfaction at Community Health Centers: A Cross-Sectional Study in Pekalongan Nur Izzah; Elva Firnanda; Eka Budiarto
Jurnal Persatuan Perawat Nasional Indonesia (JPPNI) Vol 11, No 2 (2026)
Publisher : Persatuan Perawat Nasional Indonesia (JPPNI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32419/jppni.v11i2.911

Abstract

ObjectiveTo analyze the quality of nursing services and its relationship with outpatient satisfaction at the Community Health Center(Puskesmas).MethodsThis study employed a descriptive-correlative design with a cross-sectional approach. Data were collected using a quota sampling technique. The sample consisted of 96 outpatients at the general clinic of Puskesmas X, Pekalongan City. The research instruments included a nursing service quality questionnaire and a patient satisfaction questionnaire. Data were analyzed using the Chi-Square test.ResultsThe findings indicated that 55.21% of respondents perceived the quality of nursing services as good, and 54.17% reported being satisfied with the services. The analysis yielded a p-value of 0.001 (p < 0.05), signifying a significant correlation between the quality of nursing services and outpatient satisfaction. Respondents who received nursing care were 9.9 times more likely to be satisfied with the nursing care provided at community health center outpatient clinics.ConclusionThere is a significant relationship between the quality of nursing services and outpatient satisfaction at the public health center.  Consequently, policies and rigorous monitoring-evaluation of the implementation of standard operating procedures (SOPs) for nursing care are essential.KeywordsNurses, patient satisfaction, quality of nursing services