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All Journal Jurnal Surya Masyarakat Ensiklopedia of Journal Journal of Health, Education, And Literacy (J-Healt) Valid Jurnal Ilmiah Indonesian Journal of Hospital Administration Jurnal Surya Masyarakat Jurnal Kesehatan Kusuma Husada Gaster Sentra Dedikasi: Jurnal Pengabdian Masyarakat SUBSERVE: Community Service and Empowerment Journal Science and Technology: Jurnal Pengabdian Masyarakat
Joko Kismanto
Universitas Kusuma Husada Surakarta
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Other

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Upaya Peningkatan Kualitas Pelayanan Publik di Kelurahan Wonorejo Kecamatan Gondangrejo Kabupaten Karanganyar Joko Kismanto; Agustina Pujilestari; Sely Aprianda Syah Putri; Sufina Pintu; Muhammad Husin Nur Muzakki
Jurnal Surya Masyarakat Vol 8, No 2 (2026): Mei 2026
Publisher : Universitas Muhammadiyah Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26714/jsm.8.2.2026.301-308

Abstract

At the village level, the quality of public services is often the most immediate indicator for the community to assess whether the government serves citizens’ needs or merely functions as an administrative institution. When services are delivered slowly, unclearly, and without responsiveness, people will immediately perceive weaknesses in government governance. On the other hand, when village officials provide well-organized, easy-to-understand, and responsive services, public services can function not only as a means of resolving administrative matters but also as a medium for strengthening public trust in the village government. Based on this perspective, this community service activity was conducted to enhance the understanding of Wonorejo Village officials regarding Minimum Service Standards for Villages and their relevance to daily public service practices. The activity began with field observations and was followed by face-to-face counseling sessions for village government officials. The results demonstrated an improvement in participants’ understanding after the counseling activities were conducted. These findings indicate that strengthening village officials’ knowledge regarding village service standards can serve as an important foundation for improving the quality of public services within village governance.
Co-Authors Adhistya , Ilham Fajar Afif Alfiyanto Afrilia Kusumaning Tyas Agus Suryo Murtopo Agustina Pujilestari Agustina Pujilestari Ahmad Supriyanto, Ahmad Alfiyanto, M Afif Arifian, Luhur Atiek Murharyati DARSONO Diyah Ekarini Diyah Ekarini Gita, Anggi Putri Aria Intan Nurcahyaningsih Istinganah Eni Maryanti Iwan Setiawan Adji Kristina Widyastuti Kurniawati Darmaningrum Luhur Arifian M Mulyadi M. Afif Alfiyanto Mahendrata Purwa K Mahendrata Purwa K Mareta Ovy Yulia Mareta Ovy Yulia Margareta, Salsa Maria Muhammad Husin Nur Muzakki Mulyadi - Mulyadi, M Muyasaroh, Airin Nadya Puspita Adriana Nella Tri Surya Nikmatul Fitriyah NIKMATUL FITRIYAH Nila Wahuningsih Nila Wahyuningsih Nurul Devi Ardiani Nurul Devi Ardiani, Nurul Devi Oktavy Budi Kusumawardani Oktavy Budi Kusumawardhani Putri, Sely Aprianda Syah Rahmawati , Narita Dwi Putri Rolando Rahardjoputro S Setiyawan Saputri, Amalia Nur Hikmah Sely Aprianda Syah Putri Setiyawan, S SRI WIJIASTUTI Sufina Pintu Tri Surya, Nella Ul Mufidah, Hasna’ Nisa