Article Per Year (5 Year)
p-Index From 2021 - 2026
3.638
P-Index
This Author published in this journals
All Journal FORUM STATISTIKA DAN KOMPUTASI Jurnal Keuangan dan Perbankan Monex: Journal of Accounting Research Jurnal Informatika BAREKENG: Jurnal Ilmu Matematika dan Terapan Jurnal AKSI (Akuntansi dan Sistem Informasi) DIKEMAS (Jurnal Pengabdian Kepada Masyarakat) Variance : Journal of Statistics and Its Applications Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat Indonesian Journal of Global Health research Jurnal Riset Pembelajaran Matematika Sekolah Bulletin of Community Engagement Aptekmas : Jurnal Pengabdian Kepada Masyarakat Jurnal Akuntansi dan Ekonomi Bisnis Prosiding Seminar Nasional Official Statistics Journal of Economics and Public Health Equivalent : Journal of Economic, Accounting and Management Jurnal Ekonomi, Akuntansi dan Perpajakan Indonesia Bergerak: Jurnal Hasil Kegiatan Pengabdian Masyarakat Summa : Journal of Accounting and Tax Brilliant International Journal of Management and Tourism Journal of Community Engagement
Dian Kusumaningrum
Unknown Affiliation
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Transportation Veterinary Other

Published : 31 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 31 Documents
Search

 1   2   3   4 
Pengaruh Aplikasi Samsat Digital Nasional (SIGNAL), Samsat Keliling dan Drive Thru terhadap Kepuasan Pelayanan Wajib Pajak Kendaraan Bermotor (Studi Kasus pada Kantor Bersama Samsat Kabupaten Madiun) Citra Yuli Rahmasari; Dian Kusumaningrum; Nova Maulud Widodo
Equivalent : Journal of Economic, Accounting and Management Vol. 4 No. 1 (2026): Equivalent : Journal of Economic, Accounting and Management
Publisher : CV. Doki Course and Training

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61994/equivalent.v4i1.1173

Abstract

Abstract : To improve the quality of services at the Samsat Joint Office, auxiliary units can be established. To modernize services, the Regional Police and Samsat have launched the SIGNAL Application, a digital platform designed to simplify motor vehicle tax payments. However, traditional payment methods via Mobile Samsat and Drive-Thru services are still available. Interestingly, the usage of Mobile Samsat and Drive-Thru services has decreased since the SIGNAL Application was introduced. This research aimed to investigate how the SIGNAL Application, Mobile Samsat, and Drive-Thru influence service satisfaction. This study used a quantitative approach and purposive sampling to select 100 motor vehicle taxpayers registered at Samsat Madiun Regency. Data analysis was performed using multiple linear regression with the help of SPSS Version 22. The research findings indicate that Mobile Samsat and Drive-Thru services both influence service satisfaction. However, the SIGNAL Application, does not affect service satisfaction. Simultaneously, the SIGNAL Application, Mobile Samsat, and Drive-Thru collectively impact service satisfaction at the Samsat Madiun Regency. Abstrak : Peningkatan kualitas layanan Kantor Bersama Samsat dapat dilakukan dengan mendirikan unit pembantu. Dalam upaya modernisasi pelayanan, Polda dan Samsat meluncurkan Aplikasi SIGNAL sebagai platform digital untuk mempermudah pembayaran pajak kendaraan bermotor. Meskipun demikian, pembayaran secara konvensional masih diterapkan melalui Samsat Keliling dan Drive Thru. Namun terjadi penurunan penggunaan layanan Samsat Keliling dan Drive Thru sejak Aplikasi SIGNAL diterapkan. Penelitian ini bertujuan untuk menguji pengaruh penerapan Aplikasi SIGNAL, Samsat Keliling dan Drive Thru terhadap kepuasan pelayanan. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik pengambilan sampel purposive sampling, sampel dalam penelitian ini berjumlah 100 wajib pajak kendaraan bermotor yang terdaftar di Samsat Kabupaten Madiun. Teknik analisis data menggunakan analisis regresi linier berganda dengan bantuan program SPSS Versi 22. Hasil penelitian menunjukkan bahwa Samsat Keliling dan Drive Thru berpengaruh terhadap kepuasan pelayanan. Sedangkan Aplikasi SIGNAL tidak berpengaruh terhadap kepuasan pelayanan. Namun, secara bersama-sama Aplikasi SIGNAL, Samsat Keliling dan Drive Thru berpengaruh terhadap kepuasan pelayanan di Samsat Kabupaten Madiun.
Co-Authors Aam Alamudi Ahmad Kudhori Alvina Dea Nurita Amir, Vaisal Anang Kurnia Anastasia Ary Noviyanti Ardiansyah, Muhlis ASEP SAEFUDDIN Bagus Sartono Bambang Sumantri Cahyaningdyah, Permatasari Chandra, Laura Stephanie Citra Yuli Rahmasari Dewi Saraswati, Dewi Eda Maaliah Erfiani Erfiani Evva Agustina Fitra Anugerahini Putri Guntur Wibowo, Sundaru Hamim Tohari Hanifah, Faridatul Hanifatun Nufusia Hidayat, Agus Sofian Eka I Made Sumertajaya Irlan Ita Permatasari Januar Eko Prasetio Kirowati, Dewi Kudhori, Ahmad La Ode Abdullah Maaliah, Eda Maftuh, Moh Farid Moh. Mudofir, Imam Muhammad Aulia Putra Muhammad Supriyanto Niko Wahyu Dwi Hermawan Nugroho, Sasmito Widi Nuriah Isthifaiyyah Pandowo, Hedi Pandowo, Hedi Pandowo Permatasari, Ita Qimyatussa’adah Qimyatussa’adah, Qimyatussa’adah Rafly Marsanda Zikri Rahmadani, Adinda Ayu Retno Anggraeny Agustin Riska Asri Pertiwi S. Sugiharto saadah, Qimyatussa’adah Sari, Chanif Kurnia SASMITO WIDI NUGROHO Sugiharto Sugiharto Sugiharto Sundaru Guntur Wibowo Supriyanto, Muhammad Titik Rahayu Widodo, Nova Maulud Yenni Angraini Yoga Ahdiat Fakhrudi