Article Per Year (5 Year)
p-Index From 2020 - 2025
4.623
P-Index
This Author published in this journals
All Journal Jurnal Ilmu Lingkungan Ilmu Administrasi Publik JURNAL KOLABORASI Jurnal Manajemen Pelayanan Publik Jurnal Administrasi Publik (JAP) The Indonesian Journal of Public Administration (IJPA) Ajudikasi : Jurnal Ilmu Hukum Publik (Jurnal Ilmu Administrasi) Sawala : Jurnal Administrasi Negara Administratio : Jurnal Ilmiah Administrasi Publik dan Pembangunan Journal of Public Administration Studies JAKP (Jurnal Administrasi dan Kebijakan Publik) Transparansi Jurnal Ilmiah Ilmu Administrasi MIMBAR : Jurnal Penelitian Sosial Dan Politik Spirit Publik : Jurnal Administrasi Publik Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi PINISI Discretion Review Jurnal Desentralisasi dan Kebijakan Publik (JDKP) Jurnal Scientia Jurnal Ilmu Administrasi Negara ASIAN (Asosiasi Ilmuwan Administrasi Negara) Jurnal Kebijakan Pembangunan Daerah : Jurnal Penelitian dan Pengembangan Kebijakan Pembangunan Daerah Jurnal Inovasi dan Kreativitas (JIka) Neo Journal of economy and social humanities Jurnal Multidisiplin Sahombu Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Jurnal Kebijakan Pembangunan Daerah (JKPD)
Arif Nugroho
Sekolah Tinggi Ilmu Administrasi Banten
Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Transportation Other

Published : 41 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search
Journal : Jurnal Manajemen Pelayanan Publik

 1 
Core Strategy Analysis for Improving the Quality of Public Services in Pandeglang Sub-District Nugroho, Arif; Jumanah, Jumanah
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.55591

Abstract

This research aims to explore and analyze strategies for improving the quality of public services in Pandeglang District, focusing on implementing David Osborne's core strategy. Using a qualitative approach, this research involved direct observation, in-depth interviews, and document analysis conducted over two months from April to May 2023. The main informants were sub-district officials and community members. The findings show that although the sub-district has established a clear vision and mission to guide public service delivery, there are still significant gaps in implementing important strategies such as community satisfaction surveys and online service provision. In addition, evaluating employee performance and program effectiveness has not reached the expected completeness. These findings underscore the need for increased implementation of New Public Service principles, emphasizing community collaboration, effective use of information technology, and accurate evaluation practices to improve future service delivery outcomes.
Connectivity of Accreditation Instrument Strengthening Policy in Realizing Excellent Primary and Secondary Education Services in Banten Province Jumanah, Jumanah; Nugroho, Arif; Ratnasari, Dine Trio
Jurnal Manajemen Pelayanan Publik Vol 9, No 3 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i3.65016

Abstract

This study examines the policy connectivity of strengthening accreditation instruments in relation to efforts to realize quality education services at the primary and secondary levels in Banten Province. Employing a qualitative approach with a case study method, the research involved informants from local government officials, BAN-S/M assessors, school principals, teachers, supervisors, school committees, and parents. The findings reveal that although the School Accreditation Instrument (IASP 2020) has been introduced, its integration into regional education planning, budgeting, and supervision remains limited. Some schools are able to translate accreditation indicators into quality management practices, yet the majority face challenges related to understanding, inter agency coordination, and follow up on accreditation results. Additional inhibiting factors include the absence of a formal coordination mechanism between BAN-S/M and the Education Office, as well as the lack of technical policies at the regional level. This study highlights the importance of cross level policy connectivity as a prerequisite for strengthening accreditation, an issue that has been rarely explored in previous studies. The recommendations emphasize synchronizing national and regional policies, enhancing the capacity of education personnel, and formulating operational regulations at the regional level to ensure that accreditation functions effectively as an instrument for improving the quality of education services.
Co-Authors Ade Hadiono Aditiya somantri Aditya Bayu Azi Afrima visita Agus Lukman Hakim Agus windu saputra Agusvina, Alfiah Ahmad Subhan Anti Annisa Subhiyati Bahtiar, Rizal Berthanilla, Rethorika Delly Maulana Delly Maulana Dewi Setiyowati Dhelaylah, Dhelaylah Dwi Amaliah, Kholydiah Eva Latifah Fikri Habibi Fuqoha, Fuqoha Gian Sumarna Gugun Gunawan Habibi, Fikri Hadiono, Ade Haetami Haetami Handoko, Pryo Haryo Setyoko Hendrarso, Panji Ihin Solihin Ikhda Ratri Auladatisyifa Indrianti Azhar Firdausi Ipah Mulyani Julizar Idris Jumanah Jumanah Jumanah Jumanah Jumanah Jumanah, Jumanah Marthalena Marthalena Meirani, Riska Miftah Faiz Ali Ramdhani Moh Arif Mulyawan R Mulyani, Ipah Mutia Rizky Septiani Nasir Nasir Nazmah Nuraini Nia Suganda Nina Kurnia Nina Kurnia Nurfatma Asriyanti Nurhanifah, Jihan Nurmaya, Siti Ondy Asep Saputra Pratiwi, Tiara Indah Racmi Yulianti Rasmini Rasmini RATNASARI, DINE TRIO Resti Mastia Riyan Herdiana Rizki Alpian Rizki, Ari Sanjaya, Natta Satrio Anggoro, Riyan Siti Aina Firdaus Sjaiful Akbar Soviah, Siti Sukmajaya Sukmajaya Titi Stiawati Yudi Yudistira Yuni Dwi Cahyani