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Siti Masrochah
Poltekkes Kemenkes Semarang
Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences

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Journal : PELS (Procedia of Engineering and Life Science)

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Analysis of Patient Satisfaction With The Use of The Jkn Mobile Application At Godong Community Health Center Fadhilah, Isnaini Qoriatul; Masrochah, Siti; Lestari, Sri; Kusdianto, Eko Teguh
Procedia of Engineering and Life Science Vol. 6 (2024): The 3rd International Scientific Meeting on Health Information Management (3rd ISMoHI
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/pels.v6i0.1957

Abstract

BPJS Health implements a digital transformation in the form of the JKN mobile application. The JKN mobile application is expected to provide easy access and more optimal service for participants. The JKN Mobile Application is expected to simplify the registration process and improve the quality of health services [1]. A preliminary survey at the Godong 1 Health Center registration regarding the use of the Mobile JKN application was carried out in February 2023 on 10 BPJS Health patients, 5 patients said they were satisfied and 5 other patients said they were dissatisfied, 5 patients said they were dissatisfied due to user complaints, including: The application sometimes cannot be used if it is not updated immediately. This study aims to determine patient satisfaction with the quality of online registration for the JKN mobile application based on the dimensions of content, accuracy, format, ease of use, timelines at Godong Community Health Center. The type of research used is quantitative descriptive research. The data collection method uses a questionnaire. The instrument used was a questionnaire. The population and sample in this study were all BPJS Health participants who used the JKN mobile application, namely 226 participants and a sample of 70 respondents. The research results showed that the majority of respondents were satisfied with the quality of registration via the Mobile JKN application. Aspects of ease of use and speed of the registration process receive high ratings from patients [2]. Research shows that from the dimensions of content, 77.1% were satisfied and 18.6% were very satisfied, accuracy was 81.4% satisfied and 14.3% very satisfied, format was 84.3% satisfied and 11.4% very satisfied, ease of use expressed satisfaction 81.4 and very satisfied 14.3%, timelines expressed satisfaction 80% and very satisfied 15.7%.
Co-Authors Agustina Dwi Prastanti Aisyah Amalia Dewita Rachmani Alamsyah, Muhammad Indra Wahyu Amnesti, Merry Ardi Soesilo Wibowo Arie Soewondo Ary Indra Wicaksono Ary Kurniawati Ary Kurniawati Asharul Fahyudi Atin Nikmawati Ayu Mahanani Bagus Abimanyu Bambang Satoto Bambang Satoto, Bambang BE, Marsum Catharina R., Celine Darmini Darmini Darmini Darmini Darmini Darmini Dartini Dartini Dartini Dartini, Dartini Dewi Susanto, Revina Dimas Prakoso Dimas Prakoso Donny Kristanto Mulyantoro Donny Kristanto Mulyantoro Dwi Rochmayanti Dwi Rochmayanti Edy Susanto Edy Susanto edy susanto Emi Murniati Endriasari, Endriasari Erfansyah, Muhammad Fadhilah, Isnaini Qori Fadhilah, Isnaini Qoriatul Farid Agusyahbana Farid Agusyahbana, Farid Fatimah Fatimah Fatimah Fatimah Fitri Agustina Fransisca Palupi Julanita Gatot Murti Wibowo Golo, Zefan Adiputra Hadisaputro, Suharyo Hadisaputro Handi Sumarsono Hengky Saefulloh IM Dwitya Surya Wrddhi Putra Indah Naryanti Irmawati Irmawati Irwan Katili J. Sudin Surbakti Janita Limbong, Rosari Jannah, Marichatul Jannah, Marichatul Jeffri Ardiyanto Kurniawati, Ary Kusdianto, Eko Teguh Latifah, Lenny Legif Leboka Sepra Leny Latifah Leny Latifah Leny Latifah Lidya Purna WS Kuntjoro Lina Choridah Lina Umboro Setyowati Luthfi Rusyadi Lydia Purna W.S.K M.Irwan Katili Made Nia Cahya Dewi Mahanani, Ayu MAIZZA NADIA PUTR Maria Ermelinda Teme Muhammad Erfansyah Muhammad Nui Muncarsari, Ananda Wahyu Murti Wibowo, Gatot Nanang Sulaksono, Nanang Nanik Sudaryatmi Nanik Sudaryatmi Naryanti, Indah Novelsa Chintya Prabawati Nui, Muhammad Nur Wijayanti Nurdianty Yunitaningrum Rasyid Rasyid Retno Wati Rinda Yuliana Lestar Rini Indrati Rini Indrati Rini Indrati Rismawati Dian Aretnasih Rizky Dika Hermawan Rudy Kurniawan Sagita Yudha Saputra, Oktavina Adi Sari, Yeti Kartika Serfina F., Eunike Setya - Wijayanta Setyaningrum, Aprilia Simeon Alfredo Tabe Doa Siti Daryati Soesilo Ardi Wibowo Soewondo, Arie Sri Lestari Sri Mulyati Sri Mulyati Sri Mulyati Sri Wahyuni Subinarto . Subinarto Subinarto Suharyo Hadisaputro Hadisaputro Surya Wrddhi Putra, IM Dwitya Suryo Saputro, Annila Syahara Listyawan Tezar Ridho Ramadhani W.S.K, Lydia Purna Wati, Retno Yeti Kartikasari Yeti Kartikasari Yeti Kartikasari Yeti Kartikasari Yeti Kartikasari, Yeti Yudha, Sagita Yuliana F., Ayu