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All Journal JURNAL BISNIS STRATEGI JURNAL SAINS PEMASARAN INDONESIA Jurnal Studi Manajemen Organisasi Diponegoro Journal of Economics Diponegoro Journal of Management AGROTEKBIS Media Ekonomi dan Manajemen OPSI AGRIVITA, Journal of Agricultural Science Jurnal Wasian Jurnal Akuntansi dan Pajak Syntax Literate: Jurnal Ilmiah Indonesia Agregat: Jurnal Ekonomi dan Bisnis Jurnal Organisasi Dan Manajemen Madinah: Jurnal Studi Islam Jurnal Pengembangan Penyuluhan Pertanian International Journal of Economics Development Research (IJEDR) Jurnal Pendidikan Guru Surya Agritama: Jurnal Ilmu Pertanian dan Peternakan Jurnal Pendidikan dan Pembelajaran Robust: Research of Business and Economics Studies Journal of Business, Social and Technology AKSI: Jurnal Manajemen Pendidikan Islam Research Horizon Jurnal Konseling Pendidikan Islam AGROTEKBIS: Jurnal Ilmu Pertanian Pangale Journal of Forestry and Environment Jurnal Wasian JARI : Jurnal Akuakultur Rawa Indonesia
Mahfudz Mahfudz
Jurusan ManajemenFakultas Ekonomika Dan Bisnis Universitas Diponegoro
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Physics Social Sciences Veterinary Other

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The Effect of E-Service Quality and Brand Image on Customer Loyalty with Customer Satisfaction as a Mediation Variable Firmansyah, Ilham; Mahfudz, Mahfudz
Journal of Business, Social and Technology Vol. 4 No. 2 (2023): Journal of Business, Social and Technology
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jbt.v4i2.151

Abstract

This research takes the object of study on Tiktok Shop, which is an e-commerce platform that has advantages compared to its rivals, namely being able to combine social media activities with e-commerce. This study aims to analyze and test the effect of e-service quality and brand image on customer satisfaction and customer loyalty among TiktokShop users. In this study, the researchers used a purposive sampling method using a manual questionnaire and also a Google form, and obtained 110 respondents who live in Semarang City and have also used the Tiktok Shop feature for shopping. The data analysis method used in this study is structural equation modeling using AMOS software. The results of direct testing between E-Service Quality and E-Customer Satisfaction show that there is a significant and positive effect. The results of direct testing between Brand Image and E-Customer Satisfaction show that there is a significant and positive effect. The results of direct testing between E-Service Quality and E-Customer Loyalty show that there is a significant and positive effect. The results of direct testing between Brand Image and E-Customer Loyalty show that there is a significant and positive effect. The results of direct testing between E-Customer Satisfaction and E-Customer Loyalty show that there is a significant and positive effect. The results of direct testing between Brand Image and E-Customer Loyalty show that there is a significant and positive effect. The results of direct testing between E-Customer Satisfaction and E-Customer Loyalty show that there is a significant and positive effect. The results of direct testing between Brand Image and E-Customer Loyalty show that there is a significant and positive effect. The results of direct testing between E-Customer Satisfaction and E-Customer Loyalty show that there is a significant and positive effect
The Relationship Between the Executive and Legislative Branches in Regional Financial Governance: An Analysis of the Roles of the Governor and the Provincial Parliament (DPRD): Relasi Eksekutif dan Legislatif dalam Tata Kelola Keuangan Daerah: Analisis Peran Gubernur dan DPRD Provinsi Rum, Jalaluddin; Mahfudz, Mahfudz; Kalsum, Ummi
Robust: Research of Business and Economics Studies Vol. 5 No. 2 (2025): Oktober 2025
Publisher : IAIN Kendari

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the role of the Governor as the budget executor in influencing the performance of members of the Regional House of Representatives (DPRD) of Southeast Sulawesi Province. The research method employed is descriptive qualitative, using a literature/media documentation approach, in-depth interviews, and budget document analysis. Data were collected from local government financial reports, as well as the perspectives of DPRD members and executive officials. The findings indicate that: (1) the performance of DPRD members of Southeast Sulawesi Province in budget-related matters is influenced by the timeliness of discussions in accordance with the schedule, the quality of oversight, responsiveness, accountability, and coordination with the Governor as the budget executor; (2) there is a lack of technical capacity among council members in “reading” complex financial reports; and (3) the executive branch still tends to play a dominant role as a governmental partner.
Co-Authors A.A. Ketut Agung Cahyawan W Abd. Rauf Aden Tatag Surya Bhara Dhaksa Alam Anshary Alfian Sabila, Dandy Alfian Toar, Alfian Almadanaa, Aulia Vidya Amany Irwanto, Nabila Fadiya Anindyta Mauliandari Arantika, I Wayan Ova Asparita, Asparita B, Jumiati Bolong, Aprianto Burhan Ismail, Burhan Elsafiana, Elsafiana Faizal Fachri, Muhamad Fathi, Muhamad Fathir Fathir Firmansyah, Ilham Fitria, Fariza Dewi Hamdan , Hamdan Adma Hamdan Adma Adinugraha Hamdan, Hamdan Adma Adinugraha Harry Soesanto Hidayatullah, Annas Irawan Ismail, Burhan Ismail Isnu Nurrochman, Isnu Jarniati, Jarniati Jaya Sakti, Brillyan Kardison Lumban Batu Kartika Bungas Kautsar, Namal Labdhagati, Haifa Lismawati, Lismawati M. S. N., Utomo Maemunah Maemunah Maria Josephine Widya Arshita Kussulisty, Maria Josephine Widya Arshita Mariska, Angela Markus, Novita Lely Marpi, Arpika Maryani Maryani Maulana, Denny Muhammad Basir Cyio Muhammad Sukron Muhdam Azhar Muljibir Rahman, Muljibir Nazahah Juhana, Manar Palaguna Haana, Halber Paramitha Azizah Nursyabani, Paramitha Azizah Permono Nugroho, Sidiq Pilo, Fandy Izmi Putri, Intan Tsania Putri, Julia Rafi, Muhamad Arya Ramadhan Noor Rachman Fatoni Ranita Agustina Riatri, Alya Yumna Ridho Dwinurcahyo, Ridho Rum, Jalaluddin Rusmidin, Rusmidin S Sunarti Saddam F, Muammar Sakka Samudin Setiawan, Zakaria Anam Setyaningrum Setyaningrum Shahabuddin Saleh Simson, Simson Solekah, Siti Maratus Sucitra Ika Putri, Nur Sugeng , Sugeng Pudjiono Sugeng Pudjiono, Sugeng Suharnomo Suharnomo Sulistyawati, Poppy Dyah Sundawa, Afdholul Ihsan Surviola, Anggun Susilo Toto Rahardjo Susilo Toto Raharjo Suthama, Suthama Syafa’at, Syafa’at Syamsiar, Syamsiar Tajuddin Akbar Tiara Trie Chandra Dewi, Tiara Trie Chandra Ummi Kalsum Usman Made Vahdist, Riski Wahid Mongkito, Abdul Wibawana, Widhia Arum Widajati, Widajati Wijayanto, Andika Wahyu Wijayasari, Nilla Wike Winarti