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Model Pelayanan Kesehatan Berbasis Pelanggan (Studi Evaluasi di Bagian Unit Rawat Inap Rumah Sakit Umum Daerah Sidoarjo Jawa Timur) Nawangsari, Ertien Rining
Jurnal Aplikasi Manajemen Vol. 10 No. 3 (2012)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (100.405 KB) | DOI: 10.21776/

Abstract

The demands of implementing high quality services have also been felt by regional generalhospitals as a health service institution owned by the local govermment. The health service are stronglydemanded to meet the public need and expectation as the customer. The problem research includes, Has'thequality provided such as the health service already been suited well with the costumers need and expectationas well. What factors hinder and support in enhacing the quality of yhe health service. The research isqualitative using an interactive data analysis model (Miles and Huberman,1984). The results of research,RSUD Sidoarjo has managed to provide sufficiently qualified health services but it has not provided theservices which is based or oriented to customer (customer-oriented). Some supporting factors comprise,sufficiently qualified human resources, sufficient budget, facilities supporting services. Some hinderingfactors consist of, internal obstacles, less skilful human resources, the discomfort due to on-going buildingconstruction. The external hinders which comprise the awareness adn the understanding level of patientwill have a significant influence on her or his perspective in evaluating or judging the health service whichhospital offers.
Manajemen Pengarsipan Dokumen Keuangan pada Sub Bagian Keuangan Komisi Pemilihan Umum Provinsi Jawa Timur Zein, Muchamad Rosul; Nawangsari, Ertien Rining
J-CEKI : Jurnal Cendekia Ilmiah Vol. 4 No. 4: Juni 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v4i4.11489

Abstract

Arsip merupakan bagian penting dalam siklus administrasi organisasi, mencakup tahap penciptaan, penggunaan, penyimpanan, hingga pemusnahan. Penelitian ini bertujuan untuk menganalisis manajemen pengarsipan dokumen keuangan pada Sub Bagian Keuangan KPU Provinsi Jawa Timur serta kesesuaiannya dengan standar operasional prosedur (SOP). Metode penelitian menggunakan pendekatan deskriptif kualitatif dengan teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi, melibatkan tiga informan utama yaitu kepala sub bagian keuangan, bendahara pembantu pengeluaran, dan staf keuangan. Analisis dilakukan berdasarkan lima indikator utama, yaitu pengelolaan arsip, sumber daya manusia, sarana dan prasarana, pemeliharaan arsip, serta penyusutan arsip. Hasil penelitian menunjukkan bahwa pengelolaan arsip di KPU Provinsi Jawa Timur telah berjalan sesuai SOP dan tujuan organisasi, namun efektivitasnya masih terhambat oleh keterbatasan jumlah dan kompetensi sumber daya manusia, sarana prasarana yang kurang memadai, serta pemeliharaan arsip yang belum optimal. Temuan ini menegaskan pentingnya penguatan kapasitas kelembagaan dan penyediaan fasilitas pendukung agar pengarsipan dokumen keuangan dapat lebih efisien dan akuntabel.
Partisipasi Gen Z Pada Pengembangan Kampung Wisata Jelita (Jepang Bali Kita) Banjar Sugihan, Kecamatan Tandes, Surabaya Esha Nanda Vebryna; Kirani Sisca Damayanti; Putri Rahma Sari; Ertien Rining Nawangsari
PESHUM : Jurnal Pendidikan, Sosial dan Humaniora Vol. 4 No. 5: Agustus 2025
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/peshum.v4i5.11636

Abstract

Penelitian ini bertujuan menganalisis partisipasi Generasi Z (Gen Z) dalam pengembangan Wisata Kampung Jelita di Surabaya sebagai bagian dari implementasi kebijakan ProKlim. Meskipun Kampung Jelita sukses sebagai destinasi wisata berbasis lingkungan, partisipasi Gen Z masih rendah. Penelitian deskriptif kualitatif ini dilaksanakan di RT 05 Banjar Sugihan, Surabaya, dari Februari hingga Juni 2025. Data primer diperoleh melalui wawancara dengan ketua organisasi dan karang taruna, serta data sekunder dari berita, jurnal, dan dokumen. Informan dipilih secara purposive sampling. Analisis data menggunakan model Miles, Huberman & Saldana dan teori partisipasi Oakley yang mencakup aspek kontribusi, organisasi, dan pemberdayaan. Hasil penelitian menunjukkan bahwa partisipasi Gen Z masih minim, terutama dalam ide, dana, dan keikutsertaan organisasi, dengan dominasi kontribusi tenaga. Rendahnya partisipasi dipengaruhi oleh kurangnya ruang partisipasi yang sesuai dengan karakter digital-savvy Gen Z dan minimnya dukungan dari generasi sebelumnya. Oleh karena itu, kolaborasi lintas generasi dan peran aktif orang tua sebagai fasilitator sangat penting untuk menciptakan ruang partisipasi yang inovatif dan meningkatkan keterlibatan Gen Z secara optimal dalam pengembangan kampung wisata yang berkelanjutan.
Efektivitas Program “KPU Goes to Campus” dalam Upaya Meningkatkan Partisipasi Pemilih di Provinsi Jawa Timur Soraya, Amanda; Nawangsari, Ertien Rining
VISA: Journal of Vision and Ideas Vol. 5 No. 2 (2025): Journal of Vision and Ideas (VISA)
Publisher : IAI Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/visa.v5i2.7003

Abstract

KPU Goes to Campus is one of the innovative breakthrough programs carried out by the General Election Commission (KPU). This program is carried out based on KPU Regulation No. 9 of 2022 concerning community participation as a strategy in integrating political education for students which aims to provide insight into general elections (elections), voting rights and to increase the participation of young voters in elections, especially in regional head elections (pilkada). The East Java Provincial KPU, as one of the most important pillars, is the key to the success of the 2024 simultaneous regional elections. Therefore, this study aims to determine the effectiveness of the program carried out by the East Java Provincial KPU, which has a fixed number of voters of 31,280,418 people, including 73,001 new voters. Based on the results of the research, it shows that this program has succeeded in increasing students' awareness and political participation through education about voting rights, the election process, and their responsibilities as voters. The indicators used show that this program is very effective in an effort to increase voter participation by increasing voter participation from 67.39% in the 2018 regional elections to 70.06% in the 2024 regional elections in East Java. This program has a real impact on the mindset of students as a young generation who actively contribute to the democratic process.
Pengembangan Badan Usaha Milik Desa Langgeng Jaya di Desa Gempol Kecamatan Rejoso Kabupaten Nganjuk Prasetyo, Adi; Nawangsari, Ertien Rining
JURNAL PARADIGMA : Journal of Sociology Research and Education Vol. 5 No. 2 (2024): (DECEMBER 2024) JURNAL PARADIGMA: Journal of Sociology Research and Education
Publisher : Labor Program Studi Pendidikan Sosiologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53682/jpjsre.v5i2.9366

Abstract

Keberhasilan BUMDes Langgeng Jaya juga dapat dicapai berkat pengembangan yang telah diterapkan dengan baik. Program-program yang dilaksanakan oleh BUMDes tersebut memberikan dampak yang signifikan terhadap perkembangan organisasi, sehingga menciptakan kesuksesan yang diharapkan. Tujuan penelitian ini bagaimana Pengembangan BUMDes Langgeng Jaya Di Desa Gempol Kecamatan Rejoso Kabupaten Nganjuk. Metode pendekatan yang digunakan dalam penelitian menggunakan deskriptif kualitatif. Data diperoleh melalui observasi, wawancara, dokumentasi. Teknik analisis data menggunakan interaktif model dengan tahapan; pengumpulan data, kondensasi data, penyajian data, penarikan kesimpulan. Teknik keabsahan data menggunakan uji kredibilitas berupa triangulasidata. Dari hasil yang diperoleh menunjukan bahwa pengembangan yang dilakukan BUMDes Langgeng Jaya Di Desa Gempol sudah efektif dalam mencapai keberhasilan yang di inginkan, karena dalam penilaian keluaran (output) yaitu dilihat dari lima indikator sudah berjalan cukup baik. Kekuranganya hanya pada peningkatan Sumber Daya Manusia yang belum di terapkan pleh BUMDes kepada masyarakat Desa Gempol. Selain itu ada beberapa rencana yang masih dalam tahap persiapan sehingga masih belum bisa dikatakan terlaksana bahkan sukses.
Efektivitas Pelaksanaan Program Prioritas Aladin Dalam Peningkatan Kesejahteraan Masyarakat Desa Sitiaji Bojonegoro Achmad Dani Afifuddin Zuhri; Ertien Rining Nawangsari
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 10 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i10.9788

Abstract

This study aims to describe the effectiveness of the ALADIN Priority Program (roof, floor, and wall repairs) in improving the welfare of the community in Sitiaji Village, Sukosewu District, Bojonegoro Regency. This study uses a qualitative descriptive approach with data collection techniques through observation, in-depth interviews, and documentation. Data analysis was conducted using the Miles and Huberman interactive model, with effectiveness indicators referring to Subagyo's theory, namely targeting accuracy, program socialization, achievement of program objectives, and program monitoring. The results show that the ALADIN program has been implemented effectively. Targeting accuracy was achieved well because the beneficiaries truly come from communities in need. Socialization went quite well, although there were still some obstacles in the reach of information. The program's objectives were achieved by improving the quality of houses, that have an impact on increasing the comfort and dignity of residents' lives. Program monitoring is also carried out systematically and periodically by the village government together with the technical team. Thus, the implementation of the ALADIN program is considered capable of making a real contribution to improving the welfare of the Sitiaji Village community.
Peran Pemerintah Daerah dalam Memberdayakan Usaha Mikro Kecil dan Menengah di Kabupaten Tuban Nawangsari, Ertien Rining; Fridayanti, Eva Yulia; Almira, Aktivani Inas; Nugrohowati, Riyaya Hajja
Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik dan Hummaniora Vol 5, No 2 (2021): Agustus 2021
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jim.v5i2.2021.345-352

Abstract

Pemerintah Kabupaten Tuban kembali meraih Penghargaan Piala Natamukti dari International Council for Small Business (ICSB) Indonesia dan Kementerian Koperasi dan Usaha Kecil dan Menengah (KUKM). Penghargaan tersebut diraih karena Pemerintah Kabupaten Tuban dinilai sukses mendorong keberlangsungan Usaha Mikro Kecil Menengah (UMKM). Penghargaan ini sebagai tanda bukti keberhasilan pemerintah daerah dalam memasarkan dan mendorong peningkatan kualitas, serta membangun Usaha Mikro Kecil Menengah di daerahnya, dan juga Kabupaten Tuban masuk dalam daftar lima Kabupaten yang berhasil mengekspor dagang usaha mikro, kecil, dan menengah. Metode penelitian yang digunakan adalah metode penelitian Kualitatif dengan pendekatan deskriptif dengan menggunakan Teori dari Gede Diva dalam pemberdayaan Usaha Mikro, Kecil, dan Menengah di Kabupaten Tuban yang efektif dan optimal. Metode deskriptif adalah metode yang mendeskriptifkan suatu keadaan atau fenomena dengan tujuan untuk menggambarkannya berdasarkan fakta. Oleh karena itu, penelitian ini bertujuan untuk mendeskripsikan peran pemerintah daerah dalam pengembangan Usaha Mikro, Kecil, dan Menengah di Kabupaten Tuban dalam memasarkan produk-produk unggulan usaha mikro kecil dan menengah (UMKM). Kesimpulan penelitian ini adalah Pemerintah Kabupaten Tuban sudah melaksanakan tugas sebagai fasilitator, regulator, dan katalisator dalam proses pemberdayaan usaha mikro, kecil, dan menengah. Tetapi pemberdayaan tersebut belum dilakukan seacara menyeluruh di setiap desa dan kecamatan di Kabupaten Tuban.Kata kunci: Kabupaten Tuban; Peran Pemerintah Daerah; UMKM
PELAKSANAAN PROGRAM KAMPUNGE AREK SUROBOYO RAMAH PEREMPUAN DAN ANAK KAMPUNG BELAJAR Theofani, Gabriela Zera; Nawangsari, Ertien Rining
Jurnal Governansi Vol 11 No 2 (2025): Jurnal Governansi, Volume 11 Number 2, October 2025
Publisher : Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v11i2.20488

Abstract

Challenges in accessing education remain a significant obstacle, especially in urban areas such as Surabaya City, which has the lowest School Participation Rate (SPR) in East Java for the 7-12 age group. One of the government's efforts to improve educational access is through the Kampunge Arek Suroboyo Friendly to Women and Children Program (KAS-RPA) under the Learning Village category. This study aims to analyze and describe the implementation of this program in Gebang Putih Village, Sukolilo District, Surabaya City, using the public policy implementation theory that involves four key factors influencing the success or failure of policy implementation: communication, resources, disposition, and bureaucratic structure. The research method is qualitative with a descriptive approach to deeply analyze and describe the program's implementation. The unit of analysis is the KAS-RPA Learning Village Program in Gebang Putih Village, with informants including representatives from DP3APPKB Surabaya City, the Village Head, the Chairperson of RW 01 Gebang Putih Village, the program coordinator, program educators, and families or parents of program participants. Data validity was tested through credibility checks using source triangulation and member checking. The findings show that the implementation of the KAS-RPA Learning Village Program in Gebang Putih Village was relatively successful. This success was measured through direct observation, in-depth interviews with program implementers, documentation, and analysis of primary data collected during the implementation process. The success was driven by effective communication, adequate availability of resources, positive disposition from the implementers, and a clear and flexible organizational structure. However, challenges remain, including limited funding to ensure sustainability and optimization of the program, as well as improving formal documentation to support future program evaluations. This study contributes to understanding the key factors in implementing educational programs that impact the improvement of access and quality of education.
Pengendalian Kebijakan Larangan Impor Pakaian Bekas di Kota Surabaya Salmi, Ulfatillah; Nawangsari, Ertien Rining
Jurnal Ilmiah Tata Sejuta STIA Mataram Vol 11 No 2 (2025): Jurnal Ilmiah Tata Sejuta STIA Mataram
Publisher : Pusat Penelitian dan Pengabdian pada Masyarakat Sekolah Tinggi Ilmu Administrasi (STIA) Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32666/tatasejuta.v11i2.674

Abstract

This study aims to analyzed the policy control of Minister of Trade No. 40 of 2022 by Tanjung Perak Customs in Surabaya City. Despite the policy that used clothing is prohibited from being imported, the phenomenon of thrifting and circulation of imported used clothing is still found, including in Pasar Pagi Tugu Pahlawan Surabaya. This research uses a qualitative method with data collection through observation, interviews, and documentation of Tanjung Perak Customs employees and imported used clothing traders. Data analysis used the Miles and Huberman interactive model, and triangulation for data validity. The results showed that policy control by Tanjung Perak Customs was carried out through three dimensions according to Riant Nugroho's theory, namely: (1) Monitoring, has reflected early detection efforts for the entry of imported used clothing through document and physical checks in the Customs area; (2) Evaluation, comparing the results of supervision that are close to policy objectives, system improvements, and increased enforcement that reflects the intensity of supervision; and (3) Rewards carried out in the form of confiscation and destruction of imported used clothing as a form of administrative sanctions for violations, as well as news in the mass media and customs classes to overcome challenges from the importer side such as the principle of “ignorance”. The conclusion is that although policy control in the Customs area has been implemented, it is necessary to strengthen coordination between institutions in the field and the strong economic motives of imported used clothing traders cause the policy to not be fully implemented properly in the field.
Co-Authors Achmad Dani Afifuddin Zuhri Adi Prasetyo Adnin, Hani Nur Aisya Safira Nabila Aktivani Inas Almira Aldy Argarida Ichsan Nur Putra Alfitri, Adelia Rizki Alief Rizkia Ananda Almira, Aktivani Inas Anggoro, Dicky Annisa Firdausi Fikri Apriliana, Shinta Devi Ardha Wildan Rahmadani Ariska Pramesti Sagita Cahyani Audrey Nola Paramitha Aulia Septiana Ayu Khalishah Salsabila Biru Bara Nirvana Cahyadhi Cahyo Sasmito Cahyono, Hendrik Dewanty, Azzalea Putri Dewi Rahmawati Dyas Syahlia Izmi Dzulhijjah Dwi Yanti Esha Nanda Vebryna Eva Yulia Fridayanti Evira Karunita Meidyanti Fairuuz, Zalfaa Firdausi, Yulita Fitaloka, Risma Aulia Dia Fridayanti, Eva Yulia Hariyawati, Susi Irawati, Heni Putri Jihan Rosyidah, Silvia Johan Vivaldi Alex Sander Khusnul Khothimah Kirani Sisca Damayanti Koko Prasetya Kokoh Prasetyo Kokoh Prasetyo Leily Suci Rahmatin Mahmudalia Rosa Yulaicho Muhammad Arifin Muhammad Zaky Dharmawan Nardin Farah Kamilah Nazira, Faizzatun Nisrinada Zahirahaini Fajrin Nisya Dahayu Estiningtyas Nosa Yudha Firmansyah Nugrohowati, Riyaya Hajja Nur Sabrina Hana Afifah Pesica Kristanto, Catharina Irene Purba, Nia Agustina Ulina Purwanto, Eko Puteri, Aisya Septia Cahyaning Putri Aprilia Aini H Putri Rahma Sari Putri Sumarsono, Adelia Putri, Luthfiana Rahma Fadilah, Sabrina Regita Nur Okvian Reza Tri Wahyuni Rhea Ardhana Riyaya Hajja Nugrohowati Rohmatul Afrida Nor Laili Safira Aulia Salma Safira Aulia Salma Salmi, Ulfatillah Sari, Putri Melinda Septian Aditya Saputra Shinta Amelia SITI NUR AINI Soraya, Amanda Sugiarto Syafirah, Lulu Tasya Ainul Rofiah Temi Puji Lestari Theofani, Gabriela Zera Thoyib Hadiriyanto Titania, Audy Rizky Utami, Ika Ayu Utari, Chintya Wandira Virania Azzahra Putri Virania Azzahra Putri Wahyu Kurnia Sari Whendyra Azmi Kumalasari Widya Puspa Prameswari Yovi Arif Zachary Yudha, Agus Tri Sapta Yusuf, Rima Ranitya Zein, Muchamad Rosul