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All Journal Jurnal Kebijakan Publik Dia: Jurnal Administrasi Publik JAM : Jurnal Aplikasi Manajemen Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) Jurnal Administrasi Publik : Public Administration Journal Jurnal Ilmiah Universitas Batanghari Jambi Syntax Literate: Jurnal Ilmiah Indonesia Forum Ekonomi : Jurnal Ekonomi, Manajemen dan Akuntansi Jurnal Noken: Ilmu-Ilmu Sosial JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Jurnal Ilmu Administrasi Publik (JIAP) Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara JURNAL GOVERNANSI Journal of Education, Humaniora and Social Sciences (JEHSS) Journal Publicuho Dinamika Governance : Jurnal Ilmu Administrasi Negara Jurnal Ilmiah Tata Sejuta STIA Mataram JPSI (Journal of Public Sector Innovations) Spirit Publik : Jurnal Administrasi Publik PRAJA: Jurnal Ilmiah Pemerintahan JIIP (Jurnal Ilmiah Ilmu Pendidikan) Al-Manhaj: Jurnal Hukum dan Pranata Sosial Islam Jurnal Syntax Transformation Jurnal Desentralisasi dan Kebijakan Publik (JDKP) Nusantara Science and Technology Proceedings Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Jurnal Penelitian Agama Hindu Public Administration Journal of Research Masyarakat Indonesia Jurnal Ilmiah Wahana Pendidikan Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Jurnal DIALEKTIKA : Jurnal Ilmu Sosial Formosa Journal of Multidisciplinary Research (FJMR) JURNAL PARADIGMA: Journal of Sociology Research and Education NeoRespublica : Jurnal Ilmu Pemerintahan VISA: Journal of Vision and Ideas Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah RESLAJ: Religion Education Social Laa Roiba Journal El-Mujtama: Jurnal Pengabdian Masyarakat Jurnal Ilmiah Riset dan Pengembangan J-CEKI PESHUM
Ertien Rining Nawangsari
Department Of Public Administration, Faculty Of Social And Political Science, Universitas Pembangunan Nasional “Veteran” Surabaya, East Java
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Implementasi Kebijakan Penataan Pedagang Kaki Lima Di Kawasan Kaki Jembatan Suramadu Sisi Surabaya Sandra, Dewi Ayu; Nawangsari, Ertien Rining
JIAP (Jurnal Ilmu Administrasi Publik) Vol 13, No 1 (2025): Maret
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jiap.v13i1.26521

Abstract

The foot area of the Suramadu bridge on the Surabaya side is one of the most frequently visited locations in the city of Surabaya. The large number of visitors coming to the area has raised the interest of the surrounding community to become street vendors. The objective of this study is to describe the performance of the implementation of the street vendor arrangement policy in the foot area of the Suramadu bridge on the Surabaya side. This study uses a descriptive method with a qualitative approach. Data collection techniques in this study were carried out through observation, interviews, and documentation with the research informants involved. Theory of Policy Implementation by Van Meter and Van Horn consisting of: Policy standards and targets; Resources; Inter-organizational communication; Implementor characteristics; Implementer attitudes or tendencies; Economic, social and political conditions are the main references in identifying the results of this study. The results of this study indicate that the performance of the implementation of street vendor arrangements in the foot area of the Suramadu Bridge on the Surabaya side using the analysis of the implementation theory by Van Meter and Van Horn was less successful. This is due to the problems that occur so that street vendors are still free to trade in the area..
Upaya Pengembangan Objek Wisata Air Terjun Sedudo Melalui Pendekatan Community Based Tourism di Desa Ngliman Kabupaten Nganjuk Juwita Marpaung, Vini Febrianty; Nawangsari, Ertien Rining
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 6, No 3 (2024): Journal of Education, Humaniora and Social Sciences (JEHSS), February
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v6i3.2006

Abstract

This article aims to investigate, describe, and analyze initiatives to enhance the Sedudo Waterfall tourist destination by implementing a Community-Based Tourism (CBT) approach in Ngliman Village, Nganjuk Regency. The primary concern lies in the lack of integrated management, posing a hindrance to the progress of Sedudo Waterfall. Despite the natural beauty of the Sedudo Waterfall, there is a notable absence of an effective cleanliness management system. The facilities at Sedudo Waterfall have not received proper upkeep, and the tourist spot lacks cleanliness, evident in dirty seating and scattered waste from food and beverages throughout the area. To address this issue, theoretical foundations from UNEP and WTO are employed, utilizing the five main principles outlined in Community Based Tourism Development by Suansri (2003). Data was gathered through in-depth interviews with various informants at the Nganjuk Regency Culture and subsequently analyzed qualitatively. The study concludes that: achieving the implementation of Community-based Based Tourism at the Sedudo Waterfall tourist attraction is based on economic principles, social principles, cultural principles, environmental principles, and political principles. Although on economic principles there are limited regional government budgets allocated for developing Sedudo Waterfall.
Efektivitas Program Kalimasada Melalui Pelayanan Sayang Warga Di Kelurahan Gebang Putih Kota Surabaya Saputra, Septian Aditya; Nawangsari, Ertien Rining
Jurnal Ilmiah Wahana Pendidikan Vol 10 No 10 (2024): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.11516410

Abstract

Tujuan dari Program Kalimasada adalah untuk meningkatkan kesadaran masyarakat mengenai pentingnya administrasi kependudukan. Program ini memberikan kemudahan dalam penyelenggaraan pelayanan administrasi kependudukan kepada masyarakat,sehingga mengedepankan pelayanan yang cepat,mudah,dan efisien waktu. Penelitian ini bertujuan untuk mengukur efektivitas Program Kalimasada yang diterapkan melalui Pelayanan Sayang Warga di Kelurahan Gebang Putih, Kota Surabaya. Metode penelitian melibatkan analisis data diskriptif kualitatif. Hasil penelitian menunjukkan bahwa 1.) Keberhasilan Program Kalimasada sudah berjalan dengan cukup baik,masyarakat cukup antusias untuk mengurus dokumen adminduk yang belum dimiliki sebab mereka tidak harus jauh-jauh datang langsung ke Kantor Dispendukcapil Kota Surabaya.2.) Keberhasilan sasaran Program Kalimasada belum tepat sasaran,karena masyarakat yang sudah lansia ataupun yang kurang memahami teknologi tidak mengetahui apa Program Kalimasada itu sendiri,sehingga menyulitkan mereka dalam mengurus dokumen administrasi kependudukan yang diperlukannya. 3.)Kepuasan terhadap Program Kalimasada dapat dikatakan cukup puas,masyarakat sangat terbantu dalam mengurus dokumen adminduk tanpa harus datang ke Kantor Dispendukcapil dengan prosedur yang sangat mudah,walaupun masyarakat yang sudah lansia dan yang kurang mengerti teknologi sedikit kesulitan dalam memahami Program Kalimasada.4.) Output yang dihasilkan oleh Program Kalimasada lebih besar daripada input yang diberikan, walapun Dispendukcapil Kota Surabaya harus menyiapkan input seperti berbagai fasiltas penunjang Program Kalimasada akan tetapi dapat menghasilkan Output yang lebih besar yaitu pelayanan yang cepat ,mudah,dan efisien waktu.5.)Program Kalimasada sudah cukup berhasil dalam mencapai tujuannya. Hal ini juga dapat dilihat dari jumlah masyarakat yang mengurus administrasi kependudukan yang meningkat setiap tahunnya dibanding sebelum Program Kalimasada ini diluncurkan. Kesimpulan bahwa Efektivitas Program Kalimasada cukup efektif memberikan kontribusi positif kepada masyarakat Kelurahan Gebang Putih Kota Surabaya,sebab masyarakat cukup terbantu mengurus dokumen adminduk tanpa harus datang ke Kantor Dispendukcapil Kota Surabaya.
Implementasi Program Jebol Anduk (Jemput Bola Administrasi Kependudukan) dalam Meningkatkan Kualitas Pelayanan Kelurahan Kedung Baruk Kota Surabaya Ananda, Alief Rizkia; Nawangsari, Ertien Rining
Jurnal Ilmiah Wahana Pendidikan Vol 10 No 17 (2024): Jurnal Ilmiah Wahana Pendidikan 
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.13852126

Abstract

Setiap masyarakat memiliki hak untuk memperoleh kesejahteraan dalam menjalani kehidupan di suatu negara. Untuk memenuhi hak tersebut, diperlukan peran pemerintah untuk memberikan pelayanan yang berkualitas secara efektif dan efisien. Pelayanan publik dalam bidang adminduk merupakan pelayanan yang krusial. Surabaya sebagai kota terbesar kedua dengan populasi penduduk yang cukup padat, menjadi tanggung jawab Pemerintah Kota Surabaya untuk mengatasi beberapa permasalahan administrasi kependudukan di Kota Surabaya. Berbagai program inovasi terus dilakukan oleh Pemerintah Kota Surabaya dalam mengupayakan peningkatan kualitas pelayanan adminduk. Jebol Anduk merupakan salah satu bentuk program inovasi yang diterapkan di seluruh Kelurahan di Kota Surabaya untuk menjawab persoalan ini. Penelitian ini merupakan penelitian deskriptif kualitatif. Fokus dalam penelitian ini adalah implementasi program Jebol Anduk sebagai inovasi dalam upaya meningkatkan kualitas pelayanan di Kelurahan Kedung Baruk Kota Surabaya melalui 4 variabel dari Teori Implementasi Kebijakan oleh Edward III yakni: 1. Komunikasi, 2. Sumber Daya, 3. Struktur Birokrasi, 4. Disposisi. Hasil penelitian menunjukkan bahwa Implementasi Program Jebol Anduk (Jemput Bola Administrasi Kependudukan) di Kelurahan Kedung Baruk Kota Surabaya sudah dilaksanakan dengan baik. Program Jebol Anduk juga membantu warga Kelurahan Kedung Baruk yang memiliki keterbatasan waktu serta pengetahuan terkait kepengurusan dokumen kependudukan.
Efektivitas Program Same Day Services Pasang Baru dan Perubahan Daya Listrik di PT PLN (Persero) Unit Layanan Pelanggan (ULP) Jatibarang Ulfatillah Salmi; Ertien Rining Nawangsari
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 6 No. 9 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i9.3231

Abstract

The increasing need for electricity is part of the public interest. The availability of electricity must continue to be ensured to support all forms of activity, such as the economy. The government, through PT PLN (Persero), is responsible for distributing electrical energy to remote areas of the country quickly, easily and safely for the community. Based on this, PT PLN (Persero) is trying to provide electricity to the community quickly through the Same Day Services (SDS) Program for New Installation and Power Change. This program is expected to be a breakthrough in responding to the increasing demand for electricity needs of the community over time. Therefore, the aim of this research is to find out how effective the Same Day Services (SDS) New Installation and Electric Power Change Program implemented by PT PLN (Persero) on Customer Service Unit (ULP) Jatibarang. The research method used is descriptive qualitative research. The data taken is based on the results of observations, interviews, documentation, as well as reviewing data sourced from PT PLN (Persero) ULP Jatibarang documents, articles and other news that are relevant to the research topic. The results of this research show that the SDS Program at ULP Jatibarang shows positive results from several effectiveness indicators according to Budiani. Thus, the author concludes that this program has been running effectively.
Tata Kelola Badan Usaha Milik Desa “Wijaya” Desa Bejijong Kecamatan Trowulan Kabupaten Mojokerto Dhohan, Ajie; Nawangsari, Ertien Rining
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 2 (2024): Juli
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i2.4641

Abstract

The development of the potential of the village-owned business sector is currently a special attraction in Indonesia. One of them is the governance process carried out by the Village-Owned Enterprise "Wijaya" in Bejijong Village, Trowulan District, Mojokerto Regency. Evidenced by the fact that all activities from the initial process to management are carried out by BUMDesa Wijaya, so that many achievements have been made at the district, provincial and national levels thanks to the potential and good management of the village-owned business sector and being able to significantly increase PADes. This study aims to describe and analyze the governance of the “Wijaya” Village Owned Enterprise in Bejijong Village, Trowulan District, Mojokerto Regency. The research method used is descriptive qualitative. Data obtained through observation, interviews and documentation. From the research results obtained, it shows that the governance process carried out by BUMDesa "Wijaya" in developing the village-owned business sector is going well and is optimal in achieving its goals, because during the governance process, namely (1) there is cooperation with various stakeholders or stakeholders including BPCB East Java, The Lumbini Buddha Parini Bana Foundation and Mister Aladin; (2) the participation of various parties including the Bejijong Village Government, Ladewi Gajah Mada and the Bejijong Village community; (3) the provision of equal services to the people of Bejijong Village regardless of class, ethnicity and religion; (4) there is a transparent attitude towards the Bejijong Village community regarding the activities and information carried out; (5) there is accountability for their performance to Pemdes Bejijong in order to overcome conflicts of interest; (6) the involvement of the Pemdes Bejijong, Ladewi Gajah Mada and the Bejijong Village community.
Kualitas Pelayanan Publik Di Perusahaan Daerah Air Minum (PDAM) Delta Tirta Kabupaten Sidoarjo Oktaviani, Dwi Retno; Nawangsari, Ertien Rining
Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik dan Hummaniora Vol 9, No 4 (2025): November 2025
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jim.v9i4.2025.2212-2220

Abstract

Penelitian ini bertujuan untuk mendeskripsikan dan menganalisis kualitas pelayanan publik  di Perusahaan Daerah Air Minum (PDAM) Delta Tirta Kabupaten Sidoarjo menggunakan pendekatan kualitatif deskriptif dan lima dimensi Servqual (Tangible, Reliability, Responsiveness, Assurance, Empathy). Hasil penelitian menunjukkan bahwa PDAM Delta Tirta memiliki kekuatan pada aspek non-teknis, terutama Empathy (sikap adil, ramah, dan penuh perhatian) serta Assurance (transparansi biaya yang diatur SK Direksi dan kompetensi petugas) yang berhasil membangun kepercayaan. Secara Tangible, penampilan petugas rapi dan fasilitas fisik memadai. Namun, tantangan utama terletak pada aspek Reliability dan Responsiveness, di mana ketepatan waktu penyelesaian keluhan belum konsisten dan bersifat situasional. Hal ini menyebabkan pelanggan merasa kurang aman dan sering harus mengajukan pengaduan berulang. Selain itu, teridentifikasi adanya kesenjangan digitalisasi pada indikator Tangible, karena belum tersedianya aplikasi khusus untuk pelanggan dan respons media sosial yang dinilai lambat.Disimpulkan bahwa meskipun pelayanan interpersonal dan transparansi sudah baik, PDAM Delta Tirta perlu meningkatkan konsistensi jaminan waktu penyelesaian keluhan dan memperkuat transformasi digital untuk mengoptimalkan keandalan layanan dan memenuhi ekspektasi masyarakat secara menyeluruh.
Co-Authors Achmad Dani Afifuddin Zuhri Adi Prasetyo Aditya Saputra, Septian Adnin, Hani Nur Aisya Safira Nabila Aisyah Vira Ratnaningsih Aisyah, Farsya Audria Akmal Yuda Tama Aktivani Inas Almira Aldy Argarida Ichsan Nur Putra Alesia Naifah Zayyan, Talitha Alfitri, Adelia Rizki Alief Rizkia Ananda Almira, Aktivani Inas Alves, Vintya Meily Ananda, Alief Rizkia Angelina, Gabriel Anggoro, Dicky Annisa Firdausi Fikri Apriliana, Shinta Devi Ardha Wildan Rahmadani Ariska Pramesti Sagita Cahyani Astutik, Sindi Aulia Septiana Ayu Khalishah Salsabila Azmi Kumalasari, Whendyra Bima Ferronsyah Biru Bara Nirvana Cahyadhi Cahyo Sasmito Cahyono, Hendrik Dewanty, Azzalea Putri Dewi Rahmawati Dhea Hilda Maharani Dhohan, Ajie Diana Oktaviani, Diana Dwi Vira Safitri Dyas Syahlia Izmi Dzulhijjah Dwi Yanti Esha Nanda Vebryna Eva Yulia Fridayanti Evira Karunita Meidyanti Fairuuz, Zalfaa Firdausi, Yulita Fitaloka, Risma Aulia Dia Fransisca Fernandita Fridayanti, Eva Yulia Friska Mauliva Hariyawati, Susi Irawati, Heni Putri Jihan Rosyidah, Silvia Johan Vivaldi Alex Sander Juwita Marpaung, Vini Febrianty Kharima, Evianti Khusnul Khothimah Kirani Sisca Damayanti Koko Prasetya Kokoh Prasetyo Kokoh Prasetyo Leily Suci Rahmatin Lidia Patricia Manullang Lorenza, Yohanna Christiani Mahmudalia Rosa Yulaicho Mallarangi, Salsabrina Putri Riyadi Muhammad Arifin Muhammad Nidhom Ari Wijaya Muhammad Zaky Dharmawan Nabiilah Haniifah Azizah Nanda Syarifudin Fanani Nardin Farah Kamilah Nazira, Faizzatun Nisrinada Zahirahaini Fajrin Nisya Dahayu Estiningtyas Nizar, Emirul Ibnu Noftarida Dina Novita Nosa Yudha Firmansyah Nugrohowati, Riyaya Hajja Nur Sabrina Hana Afifah Octavia, Aisyah Retno Oktavia Putri Khoirril Oktaviani, Dwi Retno Paramitha, Audrey Nola Pesica Kristanto, Catharina Irene Purba, Nia Agustina Ulina Purwanto, Eko Puteri, Aisya Septia Cahyaning Putri Aprilia Aini H Putri Rahma Sari Putri Sumarsono, Adelia Putri, Luthfiana Putri, Virania Azzahra Rahma Fadilah, Sabrina Ramadhani, Nabilah Dini Regita Nur Okvian Reza Tri Wahyuni Rhea Ardhana Rishad Daristama Baihaqi Riyaya Hajja Nugrohowati Rohmatul Afrida Nor Laili Safaatin, Nisa Safira Aulia Salma Safira Aulia Salma Salmi, Ulfatillah Sandra, Dewi Ayu Saputra, Septian Aditya Sari, Putri Melinda Sheila Puspaningrum Shinta Amelia SITI NUR AINI Soraya, Amanda Sugiarto Syafirah, Lulu Tasya Ainul Rofiah Temi Puji Lestari Theofani, Gabriela Zera Thoyib Hadiriyanto Titania, Audy Rizky Ulfatillah Salmi Utami, Ika Ayu Utari, Chintya Wandira Virania Azzahra Putri Wahyu Kurnia Sari Widya Puspa Prameswari Willyanto, Andre Yovi Arif Zachary Yudha, Agus Tri Sapta Yusuf, Rima Ranitya Zein, Muchamad Rosul