Claim Missing Document
Check
Articles

Found 2 Documents
Search
Journal : FUNDAMENTAL AND MANAGEMENT NURSING JOURNAL

Excellent Service and Patient Satisfaction in Health Clinic Services Diah Priyantini; Gita Marini; Ariana Ulfa; Musrifatul Uliyah
Fundamental and Management Nursing Journal Vol. 6 No. 1 (2023): VOLUME 6 ISSUE 1 2023
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/fmnj.v6i1.45670

Abstract

Introduction: The application of excellent service has been widely implemented in the clinical setting. Excellent service consists of attitude, appearance, attention, action and accountability that should behave by health professionals including nurse. This study aims to analyze the relationship between excellence service and patient satisfaction at the health clinics in Indonesia. Method:This research is a correlational study with a cross sectional approach. The population of this study was 500 respondents at the Health Clinic. The sampling technique used simple random sampling and obtained a sample of 372 respondents. The independent variable in this study is service excellent and the dependent variable is patient satisfaction. Data analysis used in this study used Spearman's rho with a significant value <0.05. Results: A total of 209 respondents stated excellent with 25 stating very satisfied, 179 satisfied and 5 less satisfied. A total of 64 patients stated that they were not excellent with 5 satisfied respondents and 59 unsatisfied respondents. Based on the Spearman rho test (p = 0.000) it shows that there is a relationship. Conclusion: This study revealed a significant relationship between service excellence and patient satisfaction. Implementing excellent service at the Health Clinic by numbering form, implementing online queues and increasing quality human resources is promising. This practice not only benefited patients as the customer but also health clinics as health provider.
The Determinants Factors of Personal Mastery Among Clinical Nurse Practitioners in Indonesia Beni, Kornelis Nama; Nursalam, Nursalam; Hasinuddin, M; Priyantini, Diah; Ayatulloh, Daviq
Fundamental and Management Nursing Journal Vol. 7 No. 2 (2024): VOLUME 7 ISSUE 2 2024
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/fmnj.v7i2.46185

Abstract

Introduction: Human resources of nursing who have low personal mastery have an impact on the quality and productivity of nursing services. Several factors have been studied to be associated with the low personal mastery of nurses. The purpose of this study was to analyze the factors that’s influencing personal mastery improvement of clinical nurse practitioners in a hospital. Methods: This study applied cross sectional design with 120 respondents through cluster sampling technique in one of Surabaya Hospital. Data were collected using the personal mastery factors questionnaire that has been tested for validity and reliability. The variable included training and development, leadership, attitudes, competencies, motivation, personal values, job design and personal mastery of nurses. Data were analyzed using multiple linear regression. Results: The result showed that competence, personal values and job design factors partially influenced the personal mastery (p = 0.006), (p = 0.001), (p = 0.005). Training and development, leadership, attitude and motivation have not influenced on personal mastery (p = 0.871), (p = 0.352), (p = 0.900), (p = 0.312). Simultaneously development and training, leadership, attitudes, competencies, motivation, personal values and job design factors was influenced the personal mastery of nurses' (p = 0.000). The influenced independent’s variable on personal mastery of clinical nurse practitioners is 58.1%. Conclusions: Personal mastery of clinical nurse practitioners was increased by improving the competence, strengthening of the personal values and design a good job. Further studies are warrant to examine other factors that can improve nurses' personal mastery such as organizational culture, reward systems that affect the performance of clinical nurse practitioners.
Co-Authors Achmad Zakaria Ainur Rusdi Anis Fauziah Anis Rosyiatul Husna, Anis Rosyiatul Ariana Ulfa Aries Chandra Anandhita Aries Chandra Anandhita Aries Chandra Anandita Aries Chandra Ananditha, Aries Chandra Aries Chandra Anindhita Asri asri Asri Asri Aviari, Vira Aulia Ayatulloh, Daviq Azahra, Yasmin Basri, Ahmad Hasan Beni, Kornelis Nama Chlara Yunita Prabawati Chlara Yunita Prabawati Chlara Yunita Prabawati Chlara Yunita Prabawati Dessy Era Puspitasari Dewi, Arum Puspita Dian Istanti Diana Rochman Dianis Wulan Sari Dimas Hadi Prayoga Dluha Maf’ula Elok Faradisa Elsi Dwi Hapsari Erfan Rofiqi Erfan Rofiqi Erna Melastuti, Erna Evi Andayani Fahmi Rizka Laily, Nurul Fathiya Lutfil Yumni Fathiya Lutfil Yumni Fathiya Lutfil Yumni Fatin Lailatul Badriyah Fiani, Putri Ohkta Firdaus, Dhiyah Aini Nissa Fuad, Abdullah Ghaliza, Galuh Mutia Gita Marini Gita Marini Hasan Basri, Ahmad Hidayat Arifin Husna Ardiana Ifada Nur Rohmaniah Ilya Krisnana, Ilya Indarti Indarti Indarwati , Retno Inta Susanti Khalifatus Zuhriyah Alfianti Khatijah Lim Abdullah Khatijah Lim Lim Abdullah Kiptiyah, Mariyatul Kondwani Joseph Banda Kristin Kristin Kristin Widiyowati Kun Arifi Abbas Kurniawati, Ninuk Dian M Yusuf Marini, Gita Martini Sri Wulaningsing Masruri Masruri Masruro, Wiwi Septa Hakim Misutarno Misutarno Misutarno Misutarno Misutarno Moch Masruri Moecharom Moecharom Mukarromah, Nur Musrifatul Uliyah Nanik Dwi Lestari Nanik Dwi Lestari Ni Luh Putu Inca Buntari Agustini Novelia, Ranty Dwi Nugroho Ari Wibowo Nugroho Ari Wibowo, Nugroho Ari Nur Mukarromah Nur Mukarromah Nurfiyatul Jannah, Gangga Kristin Nursalam Nursalam Nursalam Nursalam Nursalam, Nursalam Nurul Chayatin Prabawati, Chlara Yunita Putri, Dwi Whisnu Artanti Eka Reliani Reliani, Reliani Retno Sumara Retno Sumara Retno Twistiandayani Rifky Octavia Pradipta Rio Ady Erwansyah Rizki Dwi Prameswari Rofiqi, Erfan Setiawan Setiawan Setiawan Setiawan Sevia Ofarisma N Sila, Nissa Aruming Silvia Farhanidiah Sirikanok Klankhajhon Siswanto Agung Wijaya Siswanto Agung Wijaya Siswanto Agung Wijaya Siswanto Agung Wijaya Siti Aisyah Sulistyorini Sulistyorini Supatmi , Supatmi Supatmi Supatmi Supatmi Supatmi Suyatno Hadi Saputro Tanti Dwi Cahyani Tintin Sukartini Sukartini, Tintin Sukartini Triharini, Mira Wikan Purwihantoro Sudarmaji Winata, Septian Galuh Wiwin Yuli Triana Yuanita Wulandari Yuanita Wulandari, Yuanita Yumni, Fathiya Lutfil Yunita Prabawati, Chlara