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All Journal International Journal of Public Health Science (IJPHS) SAINS MEDIKA : JURNAL KEDOKTERAN DAN KESEHATAN Jurnal NERS Jurnal Penelitian Kesehatan Suara Forikes Jurnal Keperawatan Padjadjaran Jurnal Keperawatan Muhammadiyah Journal of Telenursing (JOTING) Critical Medical and Surgical Nursing Journal Pediomaternal Nursing Journal Jurnal Layanan Masyarakat (Journal of Public Service) Indonesian Journal of Community Health Nursing Indonesian Journal of Global Health research Babali Nursing Research FUNDAMENTAL AND MANAGEMENT NURSING JOURNAL Indonesian Academia Health Sciences Journal Journal of Vocational Nursing The Journal of Palembang Nursing Studies Indonesian Nursing Journal of Education and Clinic (Jurnal Pendidikan dan Praktik Keperawatan Indonesia) Jurnal Pemberdayaan Masyarakat Nusantara Jurnal Pengabdian Masyarakat
Priyantini, Diah
Departemen Keperawatan Medikal Bedah, Kritis Dan Gawat Darurat, Fakultas Ilmu Kesehatan, Universitas Muhammadiyah Surabaya, Surabaya
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Education Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Other

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Journal : FUNDAMENTAL AND MANAGEMENT NURSING JOURNAL

 1 
Excellent Service and Patient Satisfaction in Health Clinic Services Diah Priyantini; Gita Marini; Ariana Ulfa; Musrifatul Uliyah
Fundamental and Management Nursing Journal Vol. 6 No. 1 (2023): VOLUME 6 ISSUE 1 2023
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/fmnj.v6i1.45670

Abstract

Introduction: The application of excellent service has been widely implemented in the clinical setting. Excellent service consists of attitude, appearance, attention, action and accountability that should behave by health professionals including nurse. This study aims to analyze the relationship between excellence service and patient satisfaction at the health clinics in Indonesia. Method:This research is a correlational study with a cross sectional approach. The population of this study was 500 respondents at the Health Clinic. The sampling technique used simple random sampling and obtained a sample of 372 respondents. The independent variable in this study is service excellent and the dependent variable is patient satisfaction. Data analysis used in this study used Spearman's rho with a significant value <0.05. Results: A total of 209 respondents stated excellent with 25 stating very satisfied, 179 satisfied and 5 less satisfied. A total of 64 patients stated that they were not excellent with 5 satisfied respondents and 59 unsatisfied respondents. Based on the Spearman rho test (p = 0.000) it shows that there is a relationship. Conclusion: This study revealed a significant relationship between service excellence and patient satisfaction. Implementing excellent service at the Health Clinic by numbering form, implementing online queues and increasing quality human resources is promising. This practice not only benefited patients as the customer but also health clinics as health provider.
The Determinants Factors of Personal Mastery Among Clinical Nurse Practitioners in Indonesia Beni, Kornelis Nama; Nursalam, Nursalam; Hasinuddin, M; Priyantini, Diah; Ayatulloh, Daviq
Fundamental and Management Nursing Journal Vol. 7 No. 2 (2024): VOLUME 7 ISSUE 2 2024
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/fmnj.v7i2.46185

Abstract

Introduction: Human resources of nursing who have low personal mastery have an impact on the quality and productivity of nursing services. Several factors have been studied to be associated with the low personal mastery of nurses. The purpose of this study was to analyze the factors that’s influencing personal mastery improvement of clinical nurse practitioners in a hospital. Methods: This study applied cross sectional design with 120 respondents through cluster sampling technique in one of Surabaya Hospital. Data were collected using the personal mastery factors questionnaire that has been tested for validity and reliability. The variable included training and development, leadership, attitudes, competencies, motivation, personal values, job design and personal mastery of nurses. Data were analyzed using multiple linear regression. Results: The result showed that competence, personal values and job design factors partially influenced the personal mastery (p = 0.006), (p = 0.001), (p = 0.005). Training and development, leadership, attitude and motivation have not influenced on personal mastery (p = 0.871), (p = 0.352), (p = 0.900), (p = 0.312). Simultaneously development and training, leadership, attitudes, competencies, motivation, personal values and job design factors was influenced the personal mastery of nurses' (p = 0.000). The influenced independent’s variable on personal mastery of clinical nurse practitioners is 58.1%. Conclusions: Personal mastery of clinical nurse practitioners was increased by improving the competence, strengthening of the personal values and design a good job. Further studies are warrant to examine other factors that can improve nurses' personal mastery such as organizational culture, reward systems that affect the performance of clinical nurse practitioners.
Co-Authors Achmad Zakaria Achmad Zakaria Ahmadi, Ade Faiz Anandhita, Aries Chandra Andayani, Evi Anis Fauziah Anis Rosyiatul Husna, Anis Rosyiatul Ariana Ulfa Aries Chandra Ananditha, Aries Chandra Aries Chandra Anindhita Asri asri Aviari, Vira Aulia Ayatulloh, Daviq Azahra, Yasmin Basri, Ahmad Hasan Beni, Kornelis Nama Dessy Era Puspitasari Dewi, Arum Puspita Dian Istanti Dimas Hadi Prayoga Dluha Maf’ula Elok Faradisa Elsi Dwi Hapsari Erna Melastuti, Erna Fahmi Rizka Laily, Nurul Fathiya Lutfil Yumni Fatin Lailatul Badriyah Fatin Lailatul Badriyah, Fatin Lailatul Fiani, Putri Ohkta Firdaus, Dhiyah Aini Nissa Fuad, Abdullah Ghaliza, Galuh Mutia Hasan Basri, Ahmad Hidayat Arifin Husna Ardiana Ifada Nur Rohmaniah Ilya Krisnana, Ilya Indarti Indarti Indarwati , Retno Kartikaratri, Erinda Sari Khalifatus Zuhriyah Alfianti Khatijah Lim Abdullah Kiptiyah, Mariyatul Kondwani Joseph Banda Kristin Kristin Kun Arifi Abbas Kurniawati, Ninuk Dian Lestari, Nanik Dwi M Yusuf Marini Marini Marini, Gita Martini Sri Wulaningsing Masruri Masruri Masruro, Wiwi Septa Hakim Mawardi, Moch Fachmi Misutarno Misutarno Misutarno Misutarno, Misutarno Moch Masruri Moecharom Moecharom Mukarromah, Nur Musrifatul Uliyah Nanik Dwi Lestari Novelia, Ranty Dwi Nugroho Ari Wibowo, Nugroho Ari Nurfiyatul Jannah, Gangga Kristin Nursalam Nursalam Nursalam, Nursalam Nurul Chayatin Prabawati, chlara Yuanita Putri, Dwi Whisnu Artanti Eka Reliani Reliani, Reliani Retno Sumara Retno Twistiandayani Rifky Octavia Pradipta Rio Ady Erwansyah Rizki Dwi Prameswari Rochman, Diana Rofiqi, Erfan Rusdi, Ainur Saputro, Suyatno Hadi Sari, Dianis Wulan Setiawan Setiawan Sila, Nissa Aruming Silvia Farhanidiah Sirikanok Klankhajhon Siswanto Agung Wijaya Siswanto Agung Wijaya Siti Aisyah Sulistyorini Sulistyorini Supatmi , Supatmi Supatmi Supatmi Susanti, Inta Tanti Dwi Cahyani Tintin Sukartini Sukartini, Tintin Sukartini Triharini, Mira Widiyowati, Kristin Wijaya, Siswanto Agung Wikan Purwihantoro Sudarmaji Winata, Septian Galuh Wiwin Yuli Triana Yuanita Wulandari, Yuanita Yumni, Fathiya Lutfil Yunita Prabawati, Chlara