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Pengaruh Keputusan Investasi, Likuiditas, Profitabilitas Terhadap Nilai Perusahaan (Studi Kasus pada Perusahaan Manufaktur yang Terdaftar di BEI Tahun 2016-2018) Fanny Putri Ramadhani; N Rachma; M. Hufron
E-JRM : Elektronik Jurnal Riset Manajemen e-Jrm Vol. 09 No. 04 Februari 2020
Publisher : UNIVERSITAS ISLAM MALANG

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AbstractThis study aims to determine the effect of independent variables, namely investment decisions, liquidity, profitability on the dependent variable, namely the value of the company in manufacturing companies listed on the Indonesia Stock Exchange (IDX) in 2016-2018. The population used in this study is manufacturing companies listed on the Indonesia Stock Exchange (IDX) in the 2016-2018 period. The method for sampling uses purposive sampling based on predetermined criteria. The number of samples is 71 manufacturing companies. The data in this study use multiple linear regression, classic assumptions and hypothesis testing.The results of this study as a whole or simultaneous independent variables namely investment decisions, liquidity, profitability have a positive and significant effect on firm value. Partially, investment decisions have a positive and significant effect on firm value, liquidity has a negative and significant effect on firm value and profitability has a positive and significant effect on firm value.Keywords: investment decisions, liquidity, profitability, firm value
PENGARUH KUALITAS PRODUK DAN KEPUASAN PELANGGAN TERHADAP ELECTRONIC WORD OF MOUTH (E-WOM) PADA FASHION ONLINE SHOP JOYISM DI INSTRAGRAM Lukluk’ Atul Bahiroh; N Rachma; M. Hufron
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 08 No. 10 Agustus2019
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACT               This study aims to determine the Effect of Product Quality and Customer Satisfaction on Electronic Word Of Mouth (E-Wom) on Joyism Fashion Online Shop in Instragram. The population in this study took from data obtained from Joyism Malang online shop customers in April-May. Sampling in this study was 92 respondents. The analytical method used is purposive sampling technique. The results in this study indicate that product quality variables have a positive and significant effect on E-WOM (Electronic Word Of Mouth). It can be seen that the calculated value is 9,791 with a significant value of 0,000. Product quality variables have a positive and significant effect on customer satisfaction that the t-count value is 2.955 with a significant value of 0,000. Customer satisfaction variables have a positive and significant effect on E-WOM (Electronic Word Of Mouth) that the t-count value is 4.211 with a significant value of 0.000. Customer satisfaction variable (Z) can mediate between product quality variables (X) against E-WOM (Y) showing the results of one-tailed probability or probability on product quality 0.00377462 <0.05.  Keyword: Product Quality, Electronic Word Of Mouth (E-WOM), Customer Satisfaction 
PENGARUH BRAND IMAGE DAN BRAND LOVE TERHADAP PURCHASE DECISION MELALUI WORD OF MOUTH (Pada pengguna Oppo Smartphone di Mbah Jo Malang) Ana Laillaturovikoh; N Rachma; M. Hufron
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 08 No. 14 Agustus 2019
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACT          This study aims to determine the effect of brand image and brand love on the purchase decision through word of mouth on Oppo Smartphone users at the Mbah Jo Malang counter. The population in this study took from data obtained from Oppo Smartphone counter users Mbah Jo Malang in February-April. Based on the samples taken from data obtained from the Oppo Smartphone Counter Mbah Jo Malang with the number of buyers in the last 3 months namely 1,309 customers. Sampling in this study was 93 respondents. The analytical method used is the Path Analysis method. The results in this study indicate that brand image (X1) has a positive significant effect on word of mouth (Z). And brand love (X2) is positive for word of mouth (Z). That brand image (X1) has a significant positive effect on purchase decision (Y). for brand love (X2) positive for purchase decision (Y). And word of mouth (Z) has a significant positive effect on purchase decision (Y).  Keyword: Brand Image, brand Love , Purchase Decision, Word Of Mouth
ANALISIS PENGARUH DESAIN PRODUK, KUALITAS PRODUK, HARGA KOMPETITIF DAN CITRA MEREK TERHADAP KEPUTUSAN PEMBELIAN (Studi Kasus Pada Konsumen Distro N19AB Karangploso Malang) Mq Agung; N Rachma; M Hufron
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 7 No. 12 Agustus 2018
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACTThis study aims to determine the effect of product design, product quality, competitive price and brand image on purchasing decisions of consumer case studies N19AB Karangploso Distro Malang. This research was carried out to consumers of the N19AB Distro, and the population in this research was all consumers who had made a purchase at Distro N19AB Karangploso Malang. Samples were taken by questionnaire method. Sample size is 75 people. The data analysis technique used is multiple linear regression. The results showed that: 1). Product design has a significant effect on consumer purchasing decisions at N19AB Karangploso Malang distro. 2). Product quality has a significant effect on consumer purchasing decisions at N19AB Karangploso Malang distro. 3). Competitive prices have a significant effect on consumer purchasing decisions at N19AB Karangploso Malang distro. 4). Brand image has a significant effect on consumer purchasing decisions of N19AB Karangploso Malang distro. 5). Product design, product quality, competitive price and brand image have a simultaneous effect on consumer purchasing decisions N19AB Karangploso distro Malang.Keywords: product design, product quality, competitive price, brand image, purchasing decision
ANALISIS PENGARUH CUSTUMER SATISFACTION DAN TRUST IN BRAND TERHADAP CUSTUMER RETENTION MELALUI SWITCHING COST SEBAGAI VARIABEL INTERVENING (Studi Kasus Pengguna Kartu TELKOMSEL Di Desa Gersik Putih Kecamatan Gapura Kabupaten Sumenep) Asrori Tamam; N Rachma; A. Agus Priyono
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 08 No. 14 Agustus 2019
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACT               The use of telecommunications cards, especially in remote areas such as Gersik Putih Village, Gapura District, Sumenep Regency. Many things that occur dipedasaan that occur in the field of telecommunications such as network congestion caused far from the HP signal transmitter tower. The research conducted aims and analyzes whether there is an effect of customer satisfaction as X1 variable and trust in brand as X2 variable on customer retention as Y variable through switching cost as variable Z. This study used a sample of 91 people. The variables of this study consist of custumer satisfaction and trust in brand as independent variables, custumer retention as the dependent variable and switching cost as intervening variables. This study uses path analysis. The results of this study indicate that the variable custumer satisfaction has a significant level of custumer retention through switching costs and directly. While the trust in brand has a significant effect on custumer retention if through switching costs and does not have a significant effect on custumer retention directly. Switching cost itself as an intervening variable has a significant effect on custumer retention directly. Keywords : Gersik Putih Village, Costomer Satisfaction, Trust in Brand, Switching Cost, Costumer Retention.
PENGARUH ONLINE PROMOTION TERHADAP REPURCHASE INTENTION DENGAN CONSUMER PERCEPTION SEBAGAI MEDIASI PADA MAHASISWA FEB UNISMA PENGGUNA TRAVELOKA Andik Kurniawan; N Rachma; Afi Rahmat Slamet
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 08 No. 04 Agustus 2019
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACT            This study aims to find out and analyze the online promotion of repurchase intention with consumer perception as a mediation for FEB Student Traveloka users in Malang Islamic University. The sample in this study were FEB students at the Islamic University of Malang in the 2015-2016 academic year who had used Traveloka with 85 people who had used Traveloka. In this study the technique used was purposive sampling technique or by using criteria. The data source used in this study is primary research with data collection conducted by distributing questionnaires. The data analysis method used in this study used validity, reliability tests, normality tests, path analysis, t test and sobel test.            The results of this study indicate that : 1) online promotion has a direct influence on consumer perception 2) online promotion has a direct influence on repurchase intention 3) consumer perception has a direct influence on repurchase intention and 4) consumer perception is able to be a good mediation between online promotion and repurchase intention.Keywords: Online Promotion, Repurchase Intention and Consumer Perception
PENGARUH KUALITAS LAYANAN DAN NILAI NASABAH TERHADAP LOYALITAS NASABAH BANK BRI KK UNISMA MALANG Richi Irawan; N Rachma
E-JRM : Elektronik Jurnal Riset Manajemen e-Jrm Vol. 06 No. 3 Agustus 2017
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACTThe purposeof this study to determine the effect of Service Quality and Customer Value simultaneously and partially on customer loyality bank Bri Kk Unisma malang.the sampling technique using accidental. Data analysis tool used in this research is multiple linear regression analysis.Based on the results of this study note that the count value of 8,737 with a value of 0,000<0,05 so that is can be concluded that Service Quality and Customer Value effect simultaneously to customer loyality. And partially effect on Customer Loyality. And there is one variable that is Customer Value variable which has no partial effect.Keywords : Service Quality, Customer Value and Customer loyality
PENGARUH PROMOSI MEDIA SOSIAL TERHADAP KEPUTUSAN PEMBELIAN DENGAN VIRAL MARKETTING SEBAGAI VARIABEL INTERVENING ( STUDI PADA KONSUMEN WARUNG SIJI HOUSE AND RESTO MALANG ) Failatul Khoiro; N Rachma; M. Hufron
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 08 No. 13 Agustus 2019
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACT This study aims to determine the effect of social media promotion on purchasing decisions with viral marking as an intervening variable. The research population is Warung Siji House and Resto with a total of 700 consumers. The sample in this study were 88 respondents. Data collection is done by distributing questionnaires. Analysis of the data used in this study using validity, reliability, normality, path analysis, t test and sobel testhe results showed that social media promotion had no significant effect on purchasing decisions, social media promotion had a significantly positive effect on Viral marketing, Viral marketing had a significant positive effect on purchasing decisions. Promotion through social media has a significant positive effect on purchasing decisions mediated by viral marketing at consumers of Warung Siji House And Resto Malang keywords: social media promotion, purchasing decisions, viral marketing
PENGARUH BAURAN PEMASARAN TERHADAP CITRA (IMAGE) MUSEUM ANGKUT SEBAGAI WISATA YANG BERWAWASAN INFORMASI, EDUKASI, DAN REKREASI (Survey Pada Mahasiswa UNISMA Fakultas Ekonomi dan Bisnis Jurusan Manajemen JL.MT.Haryono 193 Malang) Dedi Prayogo; N Rachma
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 7 No. 13 Agustus 2018
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACTThis research is meant to find the effect of experiential marketing of image museum angkut as information tours. education tours, and recreation tours. Independent variables use in this research is product, price, promotion, place, people, physical evidence, process and dependent variables is image. The sampling technique was conducted by purposive sampling method. The data used in this study is primary data. This type of research belong to explanatory research. The population of this current study was all university students in economy major at UNISMA who had fulfilled the registration fee. Data analysis method used in this research is using multiplelinier regression analysiswith t test hypothesis. The result of this study indicate that partially  physical evidence, and process significant effect on image museum angkut as education tours, recreation tours and information tours. While product, price, promotion, place, and people partially no significant effect on image museum angkut as education tours, recreation tours and information tours .Keywords : Experiential marketing (product, price, promotion, place, people, physical evidence, process),(image).
Pengaruh Pelatihan Terhadap Kinerja Karyawan Dengan Kemampuan Kerja Sebagai Variabel Intervening Pada PDAM Kota Malang Nikmatul Khoiriyah; N Rachma; Alfian Budi Primanto
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 10 No. 10 Agustus 2021
Publisher : UNIVERSITAS ISLAM MALANG

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AbstractThis study aims to test the training on employee performance through the work ability of PDAM Malang City Jl. Sentani Lake Canal No. 100, Madyopuro. This study uses a quantitative method with an explanatory research approach. The number of samples in this study was 76 respondents. The analysis technique uses Path Analysis. The results of the study state that (1) Training has a significant direct effect on employee performance, (2) training has a significant direct effect on work ability, (3) work ability has a significant direct effect on employee performance, (4) training has an indirect effect on employee performance through ability work as an intervening variable.  Keywords: Training, Work Ability and Employee Performance