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Journal : CITIZEN CHARTER

EFISIENSI SISTEM E-PROCUREMENT DALAM PELELANGAN UMUM PENGADAAN BARANG DAN JASA (STUDI KASUS: DINAS PEKERJAAN UMUM PROVINSI BALI) Claudy, Fransiskus; Noak, Piers Andreas; Winaya, I Ketut
CITIZEN CHARTER Vol 1 No 1 (2017)
Publisher : CITIZEN CHARTER

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Abstract

ABSTRACT E-procurement system in the procurement of government goods / services is essential to improve the efficiency of the procurement process, this is the purpose and principles of procurement process government goods / services, including the Public Works Department of Bali Province as one SKPD Bali Province who have used the e-procurement system in the procurement process. The purpose of this study was to determine the efficiency as well as the constraints of e-procurement system in the procurement of government goods / services performed particularly of Public Works Department of Bali Province. This type of research is using descriptive qualitative approach. Source data used are primary data and secondary data. The results of the analysis of the findings and conclusions of research are e-procurement system in the procurement of goods / services conducted by the Public Works Department of Bali Province has been run in full and more efficient than the conventional way. This is evidenced by the results of the field survey and data procurement conducted by the Public Works Department of Bali Province in particular prone years. But it need to increase the use of electronic systems in other procurement methods, as well as the development of the server to operate the system that are not easily hacked or suffer other server error, given the e-procurement system based online. So that in the future, e-procurement system will be more efficient and transparent in accordance with the principles and objectives.   Keywords: E-procurement, procurement of goods / services, efficiency
Pengaruh Gaya Kepemimpinan Terhadap Kinerja Pegawai Rumah Sakit Universitas Udayana Masruchi, Humaidi; Noak, Piers Andreas; Supriliyani, Ni Wayan
CITIZEN CHARTER Vol 1 No 2 (2019)
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ABSTRACT Udayana University Hospital is one of the state hospitals located in Bali, precisely in Jimbaran. Aside from being a forum for education and research, this hospital also has the main goal of providing quality and affordable health services for the entire community. Research with the title "The Influence of Leadership Style on Employee Performance" conducted at Udayana University Hospital employees aims to found out and explain the influence of leadership style on employee performance. And this study uses quantitative methods. The data collection tool used is a question by list to 117 employees. This data analysis used in this study is descriptive statistics and simple linear regression using the program on 22 of SPSS. The results of the study show partial influence of leadership style (X) on employee performance (Y) Udayana University Hospital is positive with the result is regression analysis linear with a value of 0.838. Keywords: Leadership Style, Employee Performance, University Hospital Udayana
Pengembangan Manajemen Sumber Daya Manusia dalam Meningkatkan Kinerja Pegawai Negeri Sipil di LPP TVRI Bali Anissa, Riza; Noak, Piers Andreas; Winaya, I Ketut
CITIZEN CHARTER Vol 1 No 2 (2018)
Publisher : CITIZEN CHARTER

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ABSTARCT TVRI Bali as the only state-owned TV station in Bali has gone through various changes such as recruitment, planning, management and supervision of civil servants and the development of personnel management from TVRI that has not been maximized when the status of PT. Therefore, the purpose of this study to see whether the development of management from PT to LPP affect the quality improvement performance of civil servants in TVRI, whether the development of personnel management in TVRI has been running according to its function and whether management development in TVRI can improve the performance of employees. The highest variable on employee development The mutation policy does not interfere with the smoothness of the task is the implementation of formal education and structural training and technical training. While the lowest variable is mutation and promotion. Keywords: Development of Human Resource Management, Employee Performance, LPP TVRI Bali
IMPLEMENTASI KEBIJAKAN PUBLIK PEMERINTAH KABUPATEN JEMBRANA TERKAIT PEMBERIAN BEASISWA STRATA-1 DALAM UPAYA MENINGKATKAN KUALITAS SUMBER DAYA MANUSIA Christian, I Nyoman Andry; Noak, Piers Andreas; Purnamaningsih, Putu Eka
CITIZEN CHARTER Vol 1 No 1 (2017)
Publisher : CITIZEN CHARTER

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ABSTRACT This study describes the implementation of the the Regent Regulation related Jembrana District Government's Strata-1 Scholarship  In The Effort Improving the quality of human resources through public policy perspective. Jembrana District Government has a policy to be proud to carry out an educational policy of Strata-1 scholarships. This policy will provide ample opportunity for students to get a quality academic potential and also as a form of accountability Jembrana district government education policies scholarships for Jembrana Regency society. Key Words: Public Policy, the Regent Regulation, Scholarship, Quality of Human Resources, Jembrana Distric
Pengaruh Kualitas Pelayanan Bus Trans Sarbagita Terhadap Kepuasan Masyarakat Pengguna Jasa Transportasi di Bali (Studi Kasus: Koridor 1 dan Titik Pertemuan Koridor 1-2 Trans Sarbagita) Rihi, Indra Alfian; Noak, Piers Andreas; -, Bandiyah
CITIZEN CHARTER Vol 1 No 1 (2018): Jurnal Citizen Vol 1 No 1 2018
Publisher : CITIZEN CHARTER

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ABSTARCT Providing value and satisfaction to consumers through the provision of quality and quality services is one of the strategies used by transportation service providers to lure customers to use public transportation services again. Good service quality isn’t only measured from the luxury of the Service Quality of the technological completeness and the physical appearance of the officer. The result of this research shows that the service quality of Bus Trans Sarbagita has positive effect on the satisfaction of the people who use the transportation service in Bali with R2 result of 0.640, which means that the satisfaction of the users of transportation service in Bali is influenced by the service quality of Trans Sarbagita Bus by 64%. The results of simple linear regression calculations show that if the quality of service increased by one percent it will result in an increase of the value of customer satisfaction of 98.6 percent. Keywords: Service Quality, Customer Satisfaction, Trans Sarbagita.
Co-Authors Agnes Arijesni, Ni Ketut Lola Agus Januarta, I Wayan Aldianto, Andrean Anak Agung Ayu Nitya Saridewi, Anak Agung Ayu Nitya Andika, Riko Firman Anggraeni, Vivin Anissa, Riza Aprigiyana, I Komang Apriliani, Desak Gede Ita Ardila, Nelta Ari Brahmanta, Ida Bagus Ananta Bandiyah -, Bandiyah Bandiyah Bandiyah Bawa Partika, Kadek Alit Dwi Bryan Anderson, Bryan Chandra, Daima Oshika Christian, I Nyoman Andry Christiano Singarimbun, Hagai Zefanya Cintami, Rizky Taqiyyah Claudy, Fransiskus dani Praditya R, Kadek Yudha Dharmaanggara, Putu Editya Diwyo, Adwitya Aksomo Dwi Ratih Saraswati, Dwi Ratih Efatha Filomeno Borromeu Duarte, Efatha Filomeno Borromeu Eggy Segel, I Kadek Euginia Firman Gili, Yohanes Florencia Desiree Gabriel, Reynaldo Gede Indra Pramana Gede Indra Pramana Gedzha Aldino Putra Mahayadnya Gede, Gedzha Aldino Putra Geraldine, Abraham Ginting, Alung Brema Hamariu, Frengki Hamidah, Siti Basrah hasibuan, Zulinda Romadhona Hidayati, Firdha I Dewa Ayu Putri Wirantari I Gde Sastra Winata I Gede Ngurah Aris Prasetya, I Gede Ngurah Aris I Gusti Ayu Putri Kartika, I Gusti Ayu I Ketut Putra Erawan I Ketut Winaya I Made Gianendra Wikantara I Putu Dharmanu Yudharta, I Putu Dharmanu I Putu Dharmanu Yudhartha, I Putu Dharmanu I Putu Panji Bhaskara Wardana, I Putu Panji I Putu Wahyu Mantrawan, I Putu Wahyu I.G.A Mirah Laksmi Utari Ida Ayu Nyoman Subarwati Imma Triana Mastuty Indriyani, Ni Putu Jayanthi Mertha, Anak Agung Sagung Mirah Mahaswari Kadek Ade Prabhawati Dewi P, Kadek Ade Prabhawati Kadek Dwita Apriani Kadek Wiwin Dwi Wismayanti Kadek Wiwin M.AP SE. Dwi W Ketut Suartini, Ketut Komang Adi Sastra Wijaya Lalu Arman Mahadi Lubis, Fiero Hutomo Made Manggala Diapramana, Made Manggala Malau, Devana Mamoh, Theo Philips J G D K Mandala Putra, Atanasius Bagas Masruchi, Humaidi Michael Gabriel Muhammad Ali Azhar Munawarroh, Fitria Siti Ni Luh Anggayani, Ni Luh Ni luh Ayu Virly Puspadana, Ni luh Ayu Virly Ni Luh Made Suryani, Ni Luh Made Ni Made Mariska Ayu Utari Ni Made Putri , Lestari Ni Putu Nilam Anneliani Putri Ni Wayan Radita Novi Puspitasari Ni Wayan Supriliyani Nia Aryastuti, Nia Oka Amiyura, A.A. Meydita Oktavia, Claudya Pande Putu Aditya Sujata, Pande Putu Aditya Pramana , Gede Indra Prastama, I Gede Wega Pratiwi , Ni Putu Wahyu Punia Manuaba, Ida Bagus Nyoman Baskara Putra, I Gede Bhakti Venda Putri, Dinda Arifa Putrika, Dwitty Ayuning PUTU DHARMANU YUDHARTA Putu Eka Purnamaningsih Putu Krishna Yogiswara Ramadhan, Fathur Syahri Richard Albert Seto Rihi, Indra Alfian Romambo Plaituka, Irene Ria Rosa, Erina Roshida Qurota Aini Islamiah, Roshida Qurota Aini Sabila Riska Jasholiana Putri Sahala, Priyanto Renaldo Sirait, Maydi Zefanya Sukaja, Dodok Samdana Surbakti, Samuel Maranatha R. Suryadana, Putu Swastini, Ni Luh Manik Esa Syntia Dewi, Ni Luh Putu Tamara, Kadek Tania Tampubolon, Daud Halomoan Tedi Ervianto Tedi Erviantono Ulla, Fitri Nurhidayatul Vita Yuliawati Vocci Monica, Vocci Wahyu - Wijayanti, A.A. Ayu Sita Dewi Wira Wahyuda, I Gede Yoga Wulandari, Ayu Devi Wulandari, Della Putri Yerianto Tarima, Yerianto Zacharias, Andrew Ermico