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All Journal Jurnal Menara Ekonomi : Penelitian dan Kajian Ilmiah Bidang Ekonomi Jurnal Ilmiah Manajemen dan Bisnis Jurnal Ilmiah Edunomika (JIE) Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Pengabdian Masyarakat Asia Economics and Digital Business Review Jurnal Revenue : Jurnal Ilmiah Akuntansi International Journal of Global Accounting, Management, Education, and Entrepreneurship (IJGAME2) Studi Ilmu Manajemen dan Organisasi TIERS Information Technology Journal AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Economic Reviews Journal Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Journal of Artificial Intelligence and Digital Business SENEMA Ecoducation Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Nomico
Made Ratih Nurmalasari
Universitas Pendidikan Nasional
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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Journal : Economic Reviews Journal

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Meningkatkan Kepuasan Tamu Melalui Kualitas Pelayanan, Servicescape, dan Customer Experience di The Manggar Guesthouse Dwi Rahmadianti, Ni Made; Istri Agung Maheswari, Anak Agung; Nurmalasari, Made Ratih; Lasmi, Ni Wayan
Economic Reviews Journal Vol. 4 No. 4 (2025): Economic Reviews Journal
Publisher : Masyarakat Ekonomi Syariah Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mrj.v4i4.999

Abstract

Tourism is a primary sector supporting Bali's economy, as it is capable of driving economic growth, creating job opportunities, and accelerating the development of tourist areas. Canggu is one of the regions experiencing an increase in guesthouse-based accommodation development, in line with the rising interest of tourists. However, The Manggar Guesthouse is facing a decline in occupancy rates and a number of complaints related to service, facility completeness, and the guests' stay experience. To ensure the sustainability of service quality in this situation, research is needed on the components that influence guest satisfaction. The objective of this research is to study how service quality, service perspective, and customer experience affect the satisfaction of guests staying at The Manggar Guesthouse. A quantitative method was used by conducting a survey of 112 participants selected through a purposive sampling method. The research data was collected through a four-point Likert scale questionnaire, complemented by documentation and observation as supporting data. The research instruments underwent validity and reliability testing, and the data was analyzed using classical assumption tests and multiple linear regression. The research results indicate that service quality (t = 2.828; p = 0.006$), customer experience (t = 3.354; p = 0.001$), and service perspective (t = 4.835; p = 0.000$) partially and significantly influence guest satisfaction. Simultaneously, the three variables also have a significant effect, with an F count of 40.300 and p = 0.000. The adjusted R2 value of 0.515 indicates the contribution of the three variables to guest satisfaction. Thus, these three factors should be the main focus in the strategy for improving the quality of accommodation management.
Eksplorasi Strategi Karyawan Gen Z dalam Mencapai Kesejahteraan Holistik di Tengah Lingkungan Kerja Hibrid Lanang Raditiya Perbawa, I Gede Putu; Dharmawan Pradhana, I Putu; Oka Ariwangsa, I Gusti Ngurah; Nurmalasari, Made Ratih
Economic Reviews Journal Vol. 5 No. 1 (2026): Economic Reviews Journal
Publisher : Masyarakat Ekonomi Syariah Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mrj.v5i1.1040

Abstract

This study aims to explore the strategies applied by Generation Z employees in achieving holistic well being within a hybrid work environment. Changes in work patterns that combine remote working and on site working provide flexibility, but also create new challenges related to work boundaries, psychological pressure, and work life balance. Generation Z, as a productive age group that grows up in the digital era, has adaptive characteristics but is vulnerable to work stress if it is not supported by appropriate self management strategies. This study uses a qualitative approach with a phenomenological method to understand the subjective experiences of Generation Z employees in dealing with the dynamics of hybrid work. Data were collected through in-depth interviews, observation, and documentation, and then analyzed thematically. The results of this study are expected to provide an understanding of the forms of personal strategies used by Generation Z employees to maintain balance in physical, mental, social, spiritual, and financial aspects, and to contribute to the development of human resource management studies that focus on employee well-being in the modern work era.
Co-Authors Anggik, I Made Anggik Winaya Ari Krismajayanti, Ni Putu Arya, Komang Yadura Basmantra, Ida Nyoman Dewi, Ni Kadek Sinta Dewi, Putu Amanda Yuniantari Dewiningrat, Ayu Indira Diah Kumalasari, Putu Dwi Rahmadianti, Ni Made Handayani, Feliana I MADE ANANDA WIGUNA, I MADE ANANDA I Nyoman Gede Arya Diatmika I Nyoman Sunarta I Putu Dharmawan Pradhana Ida Ayu Putu Megawati Istri Agung Maheswari, Anak Agung Kadek Adyatna Wedananta Krismajayanti, Ni Putu Ari Lanang Raditiya Perbawa, I Gede Putu Made Amanda Dewanti, Made Amanda Made Ayu Chandra Dewi Harika Putri Maheswari, Anak Agung Istri Agung Merry Nirmala Yani, Ni Wayan Ni Ketut Purnawati Ni Nengah Rupadi Kertiriasih Ni Putu Ari Krismajayanti Ni Putu Lina Seniawati Ni Wayan Lasmi Ni Wayan Merry Nirmala Yani Nilna Muna Nyoman Parta Diguna Oka Ariwangsa, I Gusti Ngurah Oktaviani, Regita Oktuviani, Ni Putu Indri Prawitasari, Putu Putri Putri Prawitasari, Putu Putri, Putu Lyra Windyana Putu Diah Kumalasari Putu Megawati, Ida Ayu Putu Putri Prawitasari Rafa Nafisah, Ghalda Syadza Rita, Rita Setiawati Ruben, Tchitou Mahmoud Sudartana, I Putu Eka Sutrisno, Eldamaris Utamidewi, Aditya Maha Wirawan, Wimas Ayu Yoga, Putu Lina Kurnia Yunita, Ni Putu Indah