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All Journal Jurnal Akuntansi dan Pembangunan (JAKTABANGUN) Jurnal Bina Akuntansi Indonesian Community Service and Empowerment Journal (IComSE) Asia-Pacific Journal of Public Policy Lumbung Inovasi: Jurnal Pengabdian Kepada Masyarakat Jurnal Ilmu Sosial dan Ilmu Politik Malikussaleh (JSPM) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Dedikasi: Jurnal Pengabdian Kepada Masyarakat PESHUM
Bobby Rahman
Universitas Malikussaleh
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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THE INFLUENCE OF PUBLIC SERVICE QUALITY ON PUBLIC SATISFACTION AT THE PEDAMAI VILLAGE OFFICE, STABAT DISTRICT, LANGKAT REGENCY Nur Zahra Ningtias Girsang; Cut Sukmawati; Bobby Rahman; Murniati; Risna Dewi
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 1 (2025): DECEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v5i1.1569

Abstract

The quality of public services is a key indicator in assessing the effectiveness of government. Good service can increase public trust in the government and have a positive impact on social stability. Quality public services not only meet the needs of the community but also reflect the government's commitment to creating prosperity. One important element in public administration is the quality of service, namely quality services that include timely, fair, transparent, easily accessible, provided politely and friendly with predetermined standards. At the Perdamaian Village Office, Stabat District, Langkat Regency, there are still several public complaints regarding the speed of service, service procedures, which indicate the need to improve service quality. This condition has the potential to affect public satisfaction. This study aims to analyze the effect of public service quality on public satisfaction at the Perdamaian Village Office, Stabat District, Langkat Regency. The research method used is a quantitative approach with data collection techniques through questionnaires to 100 respondents determined using the Slovin formula. Data analysis using simple linear regression showed a significance value of 0.000 (<0.05) with a coefficient of determination (R2 ) of 0.607. The results of the study show that the quality of public services has a significant influence on public satisfaction by 60.7%, while 39.3% is influenced by other factors outside this study such as employee performance, infrastructure, service policies, and management systems.
POSYANDU PROGRAM FOR THE ELDERLY AT THE RANTAU DISTRICT PUBLIC HEALTH CENTER REGENCY ACEH TAMIANG Dwi Camelia; Nur Hafni; Bobby Rahman; Ti Aisyah; Aiyub
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 1 (2025): DECEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v5i1.1589

Abstract

This study is a descriptive qualitative research that examines the Implementation of the Elderly Health Service Program at the Rantau Subdistrict Community Health Center (Puskesmas), Aceh Tamiang Regency. The focus of this research is to analyze the program's mechanism, its implementation, and the obstacles faced in providing elderly health services. This study employs Grindle's theory of policy implementation, which emphasizes that the success of implementation is influenced by the content of the policy and the context of its implementation. The method used in this research is descriptive qualitative with data collected through interviews, observations, and documentation. The data were analyzed by combining field findings with the theoretical framework. The results show that the elderly health program at the Rantau Subdistrict Puskesmas has been implemented through planning, organizing, implementation, and monitoring and evaluation, which are realized in activities such as the Elderly Clinic (Poli Lansia), Elderly Integrated Service Post (Posyandu Lansia), elderly gymnastics, health counseling, and home visits. The program implementation has followed the guidelines and increased elderly participation; however, it remains limited to basic health services. The main obstacles in implementation include a shortage of medical personnel, inadequate facilities and infrastructure, limited accessibility for elderly in remote areas, and suboptimal cross-sectoral coordination. Based on these findings, this research recommends strengthening the implementation mechanism through data-based planning, capacity building for health workers and elderly health cadres, provision of more complete health facilities and infrastructure, and the establishment of cross-sectoral coordination forums. Furthermore, the role of families and communities needs to be enhanced to support the sustainability of elderly health services.
Co-Authors Aftri Syahnda Aiyub Aiyub Akmal, Fitria Al Qahar Al Qahar Alim, Muhammad Taqdirul Andyna, Cut Ardian Baharuddin Athailah Athailah Azra Lailatul Fitri Cut Mafzatun Cut Rizka Al Usrah Cut Sukmawati Dwi Camelia Dwi Fitri Eny Dameria Fauzan Fauzan fauzan Fauzan Hendri Hendri Husna Jalisa Ikhsan Falah Pakpahan Isfrizal Isfrizal Kamaruddin Khairunnisa Khairunnisa Lusi Dyana Hasra M. Akmal M. Akmal M. Lutfi Al Fahmi M. Lutfi Al Fahmi Mahdi Mahdi Maisyuri Maisyuri Maryana Maryana Maulidin Maulidin Maulidin Maulidin Miswar Miswar Muchlis Muhammad Kautsar muhammad lutfi Al Fahmi Muhammad Taqdirul Alim Muhammad Taqdirul Alim Mulia Andirfa Mulia Andirfa Murniati Muzaffarsyah, Teuku Nur Hafni Nur Zahra Ningtias Girsang Rahman, Dahlan A Rasyidin Rasyidin Risna Dewi Rizki Utami Rizky Ichwan Romi Asmara Rudi Kurniawan Shalawati Shalawati Shalawati Syamsul Arifin Ti Aisyah Zahari, Zahari Zamzami Zainuddin Zulkarnaini Zulkarnaini Zulkarnaini