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All Journal E-Journal Home Economic and Tourism Journal of Economic, Bussines and Accounting (COSTING) JURNAL PENDIDIKAN TAMBUSAI Ensiklopedia of Journal Jurnal Pendidikan dan Keluarga Abdi: Jurnal Pengabdian dan Pemberdayaan Masyarakat Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Kajian Pariwisata dan Bisnis Perhotelan Jurnal Penelitian Ilmu Pendidikan Indonesia Student Scientific Creativity Journal Journal of Business on Hospitality and Tourism Jurnal Ilmiah Dan Karya Mahasiswa Jurnal Manajemen Pariwisata dan Perhotelan Jurnal Kajian Pariwisata dan Perhotelan Journal of Multidimensional Management Jurnal Riset dan Inovasi Manajemen
Azwar, Hendri
Universitas Negeri Padang
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Physics Public Health Social Sciences Other

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The Influence of Organizational Support and Job Satisfaction on Employee Performance at Truntum Hotel Padang Ela Ardiva; Hendri Azwar
Journal of Multidimensional Management Vol. 2 No. 3 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.62

Abstract

This study examines the influence of organizational support and job satisfaction on employee performance at Truntum Hotel Padang. Using a quantitative causal-associative approach, data were collected from 75 employees through a saturated sampling technique. Structured questionnaires were distributed, and the data were analyzed using multiple linear regression with SPSS version 25. The findings indicate that organizational support does not have a significant direct effect on employee performance, while job satisfaction exerts a positive and significant influence. Furthermore, the simultaneous test results reveal that organizational support and job satisfaction together significantly affect employee performance, with an Adjusted R² value of 0.291. This implies that 29.1% of the variation in employee performance can be explained by these two variables, while the remaining 70.9% is influenced by other factors outside the scope of this study. These results highlight the critical role of job satisfaction in enhancing employee performance in the hospitality sector and suggest that hotel management should strengthen organizational policies and practices that foster employee satisfaction and well-being to ensure sustainable service quality and competitiveness.
The Influence of E-Service Quality on Customer Engagement at Pangeran Beach Hotel Figo Armando Sufli; Hendri Azwar
Journal of Multidimensional Management Vol. 2 No. 3 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.67

Abstract

Digital transformation in the hospitality industry has enhanced the role of Online Travel Agent (OTA) platforms in reservation processes and customer interactions. This study aims to examine the influence of e-service quality on customer engagement at Pangeran Beach Hotel Padang. E-service quality is measured across seven key dimensions: efficiency, fulfillment, reliability, privacy, responsiveness, compensation, and contact. Meanwhile, customer engagement is assessed through four indicators: learning, sharing, advocating, and socializing. Employing a quantitative causal-associative approach, data were collected through questionnaires distributed to 90 guests who made reservations via OTA. The data were analyzed using simple linear regression with SPSS version 31. The findings indicate that e-service quality has a positive and significant effect on customer engagement (R² = 0.308; p < 0.05), implying that the better the electronic service quality provided by the hotel, the higher the level of customer engagement. These results underscore the importance of improving digital services to enhance customer loyalty and foster sustainable interactions in the era of technology-driven hospitality.
PENGARUH E-SERVICE QUALITY DAN HARGA TERHADAP KEPUASAN TAMU DI ASTON BATAM HOTEL AND RESIDENCE Raffuncelina Margaretha Sitanggang; Hendri Azwar
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 4 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/a55e6x26

Abstract

Penelitian ini dilatarbelakangi oleh ketidaksesuaian antara harapan tamu dan realita pelayanan di Aston Batam Hotel & Residence, seperti keterlambatan check-in, gangguan sistem, dan persepsi harga yang tinggi. Penelitian ini bertujuan untuk menganalisis pengaruh e-service quality dan harga terhadap kepuasan tamu. Metode yang digunakan adalah kuantitatif dengan pendekatan asosiatif kausal. Sampel penelitian berjumlah 83 responden yang diambil dengan rumus Slovin dari populasi rata-rata 503 tamu per bulan. Teknik pengumpulan data menggunakan kuesioner dan dianalisis menggunakan uji validitas, reliabilitas, regresi linear berganda, serta uji t dan uji F. Hasil penelitian menunjukkan bahwa e-service quality tergolong baik dengan TCR 84,2%, harga tergolong baik dengan TCR 83,8%, dan kepuasan tamu tergolong baik dengan TCR 78%. Hasil regresi linear menunjukkan bahwa e-service quality berpengaruh signifikan terhadap kepuasan tamu dengan nilai signifikansi 0,000 dan koefisien regresi 0,397. Harga juga berpengaruh signifikan dengan nilai signifikansi 0,010 dan koefisien regresi 0,248. Secara simultan, kedua variabel tersebut berpengaruh positif dan signifikan terhadap kepuasan tamu. Kesimpulan dari penelitian ini adalah e-service quality dan harga merupakan faktor penting dalam meningkatkan kepuasan tamu. Pihak manajemen hotel disarankan untuk mengembangkan sistem layanan digital yang efisien serta strategi harga yang kompetitif agar mampu meningkatkan kepuasan dan loyalitas tamu.
Pengaruh Servicescape Terhadap Kepuasan Konsumen di Workas Coffee Kota Padang Kevin Ruziano; Rian Surenda; Hendri Azwar
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 5 No 2 (2024): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v5i2.58372

Abstract

This research originated from the existence of servicescape problems towards visitors that can affect customer satisfaction. The purpose of this study was to measure the effect of servicescape on consumer satisfaction at Workas Coffee Padang. This type of research is quantitative using a causal associative approach. The research variable is the independent variable (servicescape) and the dependent variable (Customer Satisfaction). The population is consumers who come to workas coffee padang. The number of respondents to the study was 92 people obtained by using non-probability sampling technique. The types of data are primary data and secondary data. Data collection by indirect communication or distributing questionnaires. The instrument is a questionnaire (questionnaire) arranged according to a Likert scale. Test the instrument by means of validity and reliability tests. Data were analyzed with basic statistics on research results and data descriptions. Test requirements analysis using the normality test, homogeneity test and linearity test. The result is that the servicescape category is quite good with a percentage of 60.54%, consumer satisfaction is in the fairly good category with a percentage of 63.47%, the R Square value is 0.135, with sig. 0.016 <0.05, meaning that the effect of servicescape on customer satisfaction is 13.5%. while 86.5% is influenced by other factors that have not been studied in this study.
Co-Authors alfa permata putra Amran, Sri Oktika Anni Faridah Annisa Citra Triyandra Asmar Yulastri belly rozana Bunga Indah Zaletri Dihan Sintia Edwar, Anissa Felicea Putri Ela Ardiva elida elida fahmi mardiah Fajrianii, Annisa Fatimah Az-Zahra Fauza Afni Feri Ferdian Feriantano Sundang Pranata Figo Armando Sufli Hanafi Saputra Himawan Brahmantyo - STP Trisakti Jakarta, Himawan Ibrahim Akbar Ira Meirina Chair Kevin Ruziano Muhammad David Hendra Nasywa Salsabila Kamal Nidia Wulansari Nur Anisa Nurul Mawaddah Warahamh nyiayu amrina rosyadah pasaribu pasaribu pasaribu, pasaribu Patricia Novira pramudhita, tantry Pramudia, Heru Raffuncelina Margaretha Sitanggang ramadhanti viozani Retnaningtyas Susanti Retnaningtyas Susanti Surenda, Rian Veithzal Rivai Zainal Wulansari, Nidia Yasri Youmil Abrian Yuliana Yuliana