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All Journal Jurnal Pendidikan Vokasi Interaksi : Jurnal Ilmu Komunikasi Jupe-Jurnal Pendidikan Ekonomi Jurnal Ilmu Komunikasi Komunikator Jurnal The Messenger Jurnal PIKOM (Penelitian Komunikasi dan Pembangunan) PRofesi Humas Jurnal ASPIKOM Politik Indonesia: Indonesian Political Science Review Journal of Health Policy and Management Jurnal Profetik Kajian Jurnalisme Budapest International Research and Critics in Linguistics and Education Journal (Birle Journal) Journal Evaluation in Education (JEE) Jurnal Multidisiplin Madani (MUDIMA) Formosa Journal of Social Sciences (FJSS) Prospect: Jurnal Pemberdayaan Masyarakat International Journal of Media and Communication Research Journal of Social Interactions and Humanities (JSIH) Proceeding ISETH (International Summit on Science, Technology, and Humanity) Prosiding Seminar Nasional Official Statistics Penamas Samvada: Jurnal Riset Komunikasi, Media, dan Public Relation Jurnal Berita Ilmu Keperawatan Jurnal Komunikasi Massa Proceedings of Jogjakarta Communication Conference (JCC) INJECT Interdisciplinary Journal of Communication
Andre Noevi Rahmanto
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Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : PRofesi Humas

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Hospital public relations and internal communication barriers during the Covid-19 pandemic Lestari, Eni; Rahmanto, Andre Noevi; Satyawan, Ignatius Agung
PRofesi Humas Vol 7, No 2 (2023): February 2023
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/prh.v7i2.41935

Abstract

Background: Covid-19 hit almost all sectors of life, including the economy, tourism, and hospitals. Long queues of patients in the waiting rooms, mandatory use of personal protective equipment, layered masks, maintaining distance in interaction, and use of medical terms in requesting messages to patients are the barriers for medical personnel, especially nurses, in communication with patients. Purpose: The current study examined how hospital public relation helps overcome communication barriers between nurses and patients. The study was conducted at PKU Muhamadiyah Hospital Surakarta, accredited with 6-star KARS as a provincial referral hospital for COVID-19 patients and has the highest patient occupancy in Surakarta. Methods: It is a descriptive qualitative study. Conclusion: By using Dozier and Broom’s theory regarding the role of PR, this study proved that PR successfully helps overcome internal communication barriers experienced by nurses and patients. It plays as an expert advisor by providing input to hospital management and bridging the communication between nurses and patients. PR also acts as a problem solver by providing training on communicating correctly. Implications: Communication barriers can be overcome if nurses have good communication skills and understanding. As a support for the hospital system, PR provides regular communication training for nurses struggling to serve patients during the covid-19 pandemic.
Co-Authors Amartina, Rahma Yudi Amrudhia, Nada Farah Anjang Priliantini, Anjang Anshori, Mahfud Arif Wahyu Wirawan, Arif Wahyu Arifiyanto, Aditya Diponegoro, Muhammad Agung Djoko Santoso Eni Lestari Faridl Widhagdha, Miftah Ferdian Ahya Al Putra Fernandez, Maria Angela Fikriyah, Binta Ulfatul Fitrianti, Nur Azizah Hastuti, Dita Angelia Dwi Hendriyani, Christina Tri Husandani, Rizky Aditya Ign. Agung Satyawan Indhira Hari Kurnia Kharisma Ayu Febriana Likha Sari Anggreni Listiyoningsih, Ragil Mahendra Wijaya Marieti Debyora Gardiana Muhammad Rio Fariza Naini, Albert Muhammad Isrun nfn Mustaqbirin nfn Sudarmo Nugroho, Bernardus Herdian Nur Azizah Fitrianti Pawito Pawito Pawito Pawito Pawito Prasetyo, Nur Cahyo Agung Putri, Rahma Dhian Karisma Rahajeng Kartika Wungu Satyawan, Ignatius Agung Sudarmo Sudarmo , Sudarmo sudarmo sudarmo Sudarmo, S Sushmita, Chelin Indra Tri Kartono, Pawito Drajat Utari, Prahastiwi Wahyudi, Sulistiyo Joko Yanto, Marianus Diaz Zakiyah, Alfina Rizkyana