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All Journal Sinkron : Jurnal dan Penelitian Teknik Informatika Al-Ta'lim Info Bibliotheca: Jurnal perpustakaan dan ilmu Informasi Tarbiyah Al-Awlad: Jurnal Kependidikan Islam Tingkat Dasar Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) An-Nahdlah: Jurnal Pendidikan Islam Indonesian Journal of Education (INJOE)
Zulvia Trinova
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Increased Intensity of Student Loyalty based on Quality of Service, Satisfaction and Confidence Asriatuzzeky Asriatuzzeky; Naila Hayati; Wahyuli Lius Zen; Rehani Rehani; Zulvia Trinova
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.6507

Abstract

Student loyalty indicates a quality college. Good service quality is the ability of the institution to provide service according to customer requests, listen to all forms of customer complaints, and provide a positive reaction to customer complaints so as not to cause an unfavorable perception of the quality of the services provided. The quality of service at an institution greatly affects customer satisfaction. customer satisfaction with an institution needs to be maintained. Satisfaction has an influence on trust. Through the trust of students who are studying, they will be loyal to complete their education in the high education.
Co-Authors Al Firdaus Alfurqan Alfurqan Arifin, Ardian Asriatuzzeky Asriatuzzeky Cakranegara, Pandu Adi Gusril Gusril Hadeli Hadeli, Hadeli Hari Susanto Haruni Ode Heni Pujiastuti Inda Fitri Khairat, Annisaul Loso Judijanto M Tamrin Mega Orina Fitri Meirison Meirison Mina Muliana Naila Hayati Nini Nini Rafina Rafina Rehani rehani Remiswal Rivdya Eliza Satria, Erwinsyah Wahyuli Lius Zen Wisma Rahimma Yelmi Eri Firdaus Zainal Asril Zulkifli Musthan, Zulkifli