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Journal : Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik

PENGARUH KOMUNIKASI DAN KEPRIBADIAN TERHADAP KEPUASAN MASYARAKAT MELALUI KUALITAS PELAYANAN PEGAWAI KANTOR DESA DRIYOREJO Erlinda Sumitasari Yolanda; Brillian Rosy
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol 9 No 3 (2022): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v9i3.359

Abstract

This study aims to determine the effect of communication variables and personality variables on community satisfaction variables through service quality variables. The type of research used is descriptive research through a quantitative approach with data collection techniques through questionnaires and the data analysis technique used is path analysis with the help of the SPSS version 26 application. X1) and Personality (X2) have a direct effect on the Service Quality variable (Y), there is only a direct influence on the Communication variable (X1) and the Service Quality variable (Y) on the Community Satisfaction variable (Z), there is no indirect effect on the variable Communication (X1) on the Community Satisfaction variable (Z) through the Service Quality variable (Y), and there is an indirect influence on the Personality variable (X2) on the Community Satisfaction variable (Z) through the Service Quality variable (Y). Based on the results of the study, it is hoped that the Driyorejo Village office employees can improve service quality, improve communication and personality in order to create better Driyorejo Village community satisfaction and researchers hope that further research can add other variables to make research more accurate.
PENGARUH SARANA PRASARANA dan KUALITAS PELAYANAN ADMINISTRASI DINAS KEPENDUDUKAN dan PENCATATAN SIPIL TERHADAP KEPUASAN MASYARAKAT Mella Alkhori Datus Salam; Brillian Rosy
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol 9 No 3 (2022): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v9i3.360

Abstract

This study aims to determine the effect of infrastructure on community satisfaction, the effect of service quality on community satisfaction and the effect of infrastructure and service quality together on community satisfaction. The type of research used is descriptive research through a quantitative approach with data collection techniques through questionnaires and the data analysis technique used is multiple linear regression with the help of SPSS version 26 application. The results of the study draw conclusions based on the t test, infrastructure (X1) has an effect on community satisfaction (Y). Service quality (X2) has an effect on community satisfaction (Y). Furthermore, based on the results of the simultaneous test obtained F count of 193,058 with a probability value of 0.000 <0.05. So it can be concluded that simultaneously the variables of infrastructure (X1) and service quality (X2) have a direct influence on the variable of community satisfaction (Y). Based on the results of the study, it is hoped that the Disdukcapil office employees can increase the availability of good and decent facilities and infrastructure and service quality in order to create better community satisfaction and hope that further research can add other variables, so that research can be more accurate.
Co-Authors AA Sudharmawan, AA Adelia Ovi Inzaghi Adelia Rahma AMELIA SETYAWATI Amelia Sugangga Ani Dwi Yanti Annisa Ikhlasul Amaliyah Apriani, Wardah APRIVILIA FAHMI, NAHDIYAH Aris Jaka Purnama Arni, Faridah Aruji, Syeila Magfiroh Asmunin Auliannisa, Inas Azmi Cahyani Amildah Citra Choirul Nikmah Dewi Masyithoh Al Falah DEWI MUSTIKARINI, INDRIANA Dieva Zahrohtu Anfi Durinda Puspasari Durinta Puspasari Durrotunnafisa, Durrotunnafisa Dwirana, Adinda Elisatul Rochmah Erica Puspita Maharani Erlina Pramaisya Puspita Sari Erlinda Sumitasari Yolanda Evi Winingsih, Evi Fadhlurrahman, Fandi Fatoni Febrianti, Dika Putri Febrika Yogie Hermanto Ferlinda Herdianti Widiana Firdaus Wiyono, Rima Faradillah Wati Firmansyah, Aditya Cholif Fitriana Rahmawati Ghufron, Richard Handayani, Wuni Handini, Han Tantri Hario Hario Hasan, Latif Nur Henik Triana Homroul Fauhah I Gde Agung Sri Sidhimantra Ina Zohana Jaka Nugraha Jovenka, Firly Maulinda Kemalia Try Derayati, Ayu Krisdayanti, Witri Kristanto,, Andi Latapamei, Dinda Anissa Lifa Farida Panduwinata Martika Sri Alvintasari Maslukah Maslukah Maula, Farij Ibadil MAULANA HAMDANI, RIZKI Mella Alkhori Datus Salam MEY WIDIANTI, YESSI Meylia Elizabeth Ranu Mochammad Bagas Prasetiyo Muhammad Rizky Ramadhan Nilam Puspa Sa’diyah NIMAH, FARICHATUN Nisa', Khoirun Nnamdi, Anthony Ogbolu Novi Trisnawati Novi Trisnawati Nudin, Salamun Nur Ainiyah Nurhidayat, Andy Iwan Nurul Yuli Rachmawati Oktavia Maharani Yuli Firmansyah Permatasari, Vinni Anugerah Priambodo, Lambang PUJI RAHMANTO, JOKO PUTRI FEBRYANANDA, INKA PUTRI SURYA INDRA, WINDA RACHMADYANTI, PUTRI RAHAYU, LILIS Rahmat Hidayat Rahmawati, Diah Ika Ramadhany, Datika RETNO MUSTIKA DEWI Rindiani Matussolikhah RIZKY WIDYA LESTARI, SEPTIA Rodliyah, Hafsah Roya Praspita Ruri Nurul Aeni Wulandari Sa’diyah, Nilam Puspa Septiana, Nova Siti Sri Wulandari Sonia Adelina Sudarjo Sudarjo Syehifan Praha Sadani Tri Sudarwanto Ulayyah, Ulayyah Viona Putri Insyani Virstha Putri Rachmawati Warda, Afrilla Winni Zahrotul Yunitalia Sugiono Putri Yuyun Isbanah ZASKIYA, AJENG