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All Journal EQIEN - JURNAL EKONOMI DAN BISNIS Journal on Education Jurnal Review Pendidikan dan Pengajaran (JRPP) Jurnal Ilmiah Edunomika (JIE) JSMA (Jurnal Sains Manajemen dan Akuntansi) Jurnal Accounting Information System (AIMS) Coopetition : Jurnal Ilmiah Manajemen Jurnal Ekonomi Formosa Journal of Multidisciplinary Research (FJMR) JURNAL EKONOMI BISNIS DAN MANAJEMEN (EKO-BISMA) Innovative: Journal Of Social Science Research Jurnal Administrasi Perkantoran dan Kesekretariatan Jurnal Teknologi Komputer dan Informatika Jurnal Sosio dan Humaniora Jurnal Relasi Publik Jurnal Pengabdian Masyarakat dan Riset Pendidikan Jurnal Accounting Information System (AIMS) JPS (Jurnal Perbankan Syariah) Jurnal Ekonomi, Bisnis & Entrepreneurship (e-Journal) Pengabdian: Jurnal Abdimas
Nur Azizah
POLITEKNIK PAJAJARAN ICB BANDUNG
Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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Pemberdayaan Masyarakat melalui Pelatihan Excel dan Canva Dasar untuk Meningkatkan Keterampilan dan Pemasaran pada Komunitas Spesial di Yayasan Budaya Individu Spesial : Pengabdian Nur Azizah; Octaviani Ratna Sari Santoso; Nurfithri Nurfithri; Fransiska Wuri Wulandari; Dyah Bayu Framesthi; Delia Subrayantii
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 4 No. 3 (2026): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 4 Nomor 3 (Januari 202
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v4i3.5639

Abstract

Pemberdayaan masyarakat melalui peningkatan keterampilan digital merupakan salah satu upaya strategis dalam mendukung kemandirian dan daya saing komunitas spesial. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan keterampilan peserta dalam mengoperasikan Microsoft Excel dan Canva dasar sebagai sarana pengelolaan data serta media pemasaran digital. Kegiatan dilaksanakan di Yayasan Budaya Individu Spesial dengan melibatkan anggota komunitas sebagai peserta utama. Metode pelaksanaan meliputi pelatihan, praktik langsung, pendampingan, serta evaluasi hasil pembelajaran. Materi pelatihan mencakup pengenalan fitur dasar Excel untuk pencatatan dan pengolahan data, serta penggunaan Canva untuk pembuatan konten promosi sederhana. Hasil kegiatan menunjukkan adanya peningkatan pemahaman dan keterampilan peserta dalam menggunakan kedua aplikasi tersebut, yang berdampak pada meningkatnya kemampuan pengelolaan administrasi dan pemasaran produk secara digital. Selain itu, peserta menjadi lebih percaya diri dalam memanfaatkan teknologi untuk mendukung aktivitas ekonomi dan sosial. Dengan demikian, pelatihan Excel dan Canva dasar terbukti efektif sebagai sarana pemberdayaan masyarakat dalam meningkatkan keterampilan dan potensi pemasaran pada komunitas spesial di Yayasan Budaya Individu Spesial.
PROSES PELAKSANAAN SOP APLIKASI PELAYANAN TERPADU SATU PINTU (PTSP) DALAM KEGIATAN ADMINISTRASI PADA SUBBAGIAN UMUM DI PENGADILAN TINGGI BANDUNG Elsha Emilia; Ramayani Yusuf; Nur Azizah; Said Bambang Nurcahya
Jurnal Administrasi Perkantoran dan Kesekretariatan Vol 4 No 1 (2025): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN
Publisher : LPPM Politeknik Pajajaran ICB Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59820/apk.v4i1.447

Abstract

This study aims to examine the implementation of Standard Operating Procedures (SOP) in the One-Stop Integrated Service (PTSP) application for administrative activities at the General Subdivision of Bandung High Court. The research uses a descriptive qualitative method with data collection techniques including interviews, observations, and literature review. The results show that PTSP SOP implementation improves effectiveness, efficiency, transparency, and accountability of administrative processes. However, technical challenges remain, such as internet network instability and limited staff understanding. Overall, PTSP supports the enhancement of public service quality and contributes to more efficient bureaucratic reform.
Peranan Etika Profesi Dalam Kegiatan Pelayanan Di Kantor Imigrasi Kelas 1 Bandung Mely Apriliani; Lizama Ihsan Sabili; M Rijal Rinaldi; Muhammad Faisal; Raysha Aidha Fatwa; Rizky Putra Suwandi; Nur Azizah
Jurnal Administrasi Perkantoran dan Kesekretariatan Vol 4 No 1 (2025): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN
Publisher : LPPM Politeknik Pajajaran ICB Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59820/apk.v4i1.484

Abstract

Etika profesi merupakan pedoman perilaku bagi Aparatur Sipil Negara dalam melaksanakan pelayanan publik secara profesional dan bertanggung jawab. Kantor Imigrasi sebagai instansi yang berinteraksi langsung dengan masyarakat dituntut menerapkan etika profesi dalam setiap kegiatan pelayanan. Penelitian ini bertujuan menganalisis peranan etika profesi dalam pelayanan di Kantor Imigrasi Kelas I Bandung menggunakan pendekatan kualitatif melalui studi kepustakaan terhadap jurnal, buku, dan peraturan terkait ASN dan pelayanan publik. Hasil kajian menunjukkan bahwa penerapan etika profesi berperan penting dalam meningkatkan kualitas pelayanan, menjaga integritas aparatur, serta membangun kepercayaan masyarakat.
PENERAPAN ADMINISTRASI PERKANTORAN BERBASIS DIGITAL PADA PEMERINTAH DAERAH KOTA BANDUNG (STUDI DESKRIPTIF DI DINAS KOMUNIKASI DAN INFORMATIKA KOTA BANDUNG) Alya; Intan Rahmawati; Benorio Denatan; Erni; Nur Azizah; Elyana Hutahaen
Jurnal Administrasi Perkantoran dan Kesekretariatan Vol 4 No 2 (2026): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN
Publisher : LPPM Politeknik Pajajaran ICB Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59820/apk.v4i2.486

Abstract

The implementation of digital-based office administration is part of bureaucratic transformation to improve government effectiveness and efficiency. This study aims to examine the implementation of digital-based office administration in the Bandung City Regional Government, specifically the Communication and Informatics Office, and to identify the benefits and challenges of its implementation. The research method used is descriptive qualitative through a literature review utilizing secondary data in the form of scientific journals and policy documents. The results of the study indicate that digitalization of office administration can accelerate work processes, improve coordination between units, and support government transparency and accountability. However, its implementation still faces obstacles related to human resource competency, infrastructure readiness, and resistance to change. Keywords: Digital Office Administration; Digitalization; E-Government; Regional Government; Communication and Informatics Office.
Pelayanan Prima Perpustakaan dalam Menarik Minat Kunjungan Pengguna (Studi Deskriptif di Perpustakaan UPI Bandung): Studi Deskriptif Kuantitatif di Perpustakaan UPI Bandung Citra Auliya; Aryanti; Andis Nurrobbani; Ipan Andrian; Nur Azizah; Dyah Bayu Franmesthi
Jurnal Administrasi Perkantoran dan Kesekretariatan Vol 4 No 1 (2025): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN
Publisher : LPPM Politeknik Pajajaran ICB Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59820/apk.v4i1.487

Abstract

The purpose of this study is to explore the role of excellent service implementation in fostering users’ interest in visiting the Universitas Pendidikan Indonesia (UPI) Bandung Library. A descriptive quantitative method was applied by distributing questionnaires to 15 UPI students who had experienced library services. Service quality was evaluated based on five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The results reveal that excellent service implementation at the UPI Bandung Library is generally well performed, with empathy emerging as the highest-rated dimension, highlighting the importance of staff friendliness, care, and responsiveness to users’ needs in enhancing satisfaction and visit interest. The assurance dimension also received high ratings, reflecting staff professionalism and clarity of information. However, improvements in physical facilities and service consistency are still needed to support sustainable service quality enhancement.
PERANAN ETIKA KERJA SEKRETARIS DALAM MEMBERIKAN PELAYANAN TERHADAP KINERJA AUDITOR PADA BAGIAN AKUNTAN NEGARA DI PERWAKILAN BPKP PROVINSI JAWA BARAT Nur Azizah; Elen Septia Amelia; Sophia Rahmi; Agus Suherman
Jurnal Administrasi Perkantoran dan Kesekretariatan Vol 4 No 2 (2026): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN
Publisher : LPPM Politeknik Pajajaran ICB Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59820/apk.v4i2.554

Abstract

Work ethics are a fundamental principle for secretaries in performing their duties professionally, maintaining the confidentiality of information, and supporting organizational service effectiveness. Within the Financial and Development Supervisory Agency (BPKP), secretaries play a strategic role in facilitating audit activities through administrative support, coordination, and the provision of accurate information. However, several issues related to the implementation of work ethics remain, including inadequate communication skills, limited concern for colleagues, and unprofessional behavior, which may affect the quality of services provided to auditors. This study aims to examine the role of secretarial work ethics in supporting auditor performance within the State Accountant Division at the Representative Office of BPKP of West Java Province. The study employs a descriptive research approach, with data collected through observation, interviews, and documentation. The findings are expected to demonstrate that the implementation of sound work ethics enhances the quality of secretarial services, facilitates the audit process, strengthens workplace relationships, and contributes to more effective and professional auditor performance.
ANALISIS KEPUASAN NASABAH BPR KERTA RAHARJA MELALUI KUALITAS CUSTOMER SERVICE. Shopia Rahmi; Nur Azizah; Anggi Agatha; Desy Nuraminah
Jurnal Administrasi Perkantoran dan Kesekretariatan Vol 4 No 2 (2026): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN
Publisher : LPPM Politeknik Pajajaran ICB Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59820/apk.v4i2.557

Abstract

This study examines the quality of customer service in improving customer satisfaction at BPR Kerta Raharja. High-quality service is an essential factor for banks to maintain customer trust, loyalty, and attract new customers. The study aims to analyze the influence of customer service quality on customer satisfaction. A qualitative research method was employed, with data collected through questionnaires based on service quality indicators and direct field observations. The findings indicate that customer service at BPR Kerta Raharja has been implemented effectively by providing prompt, accurate, courteous, and reliable services in accordance with the bank’s standard operating procedures. The dimensions of reliability, responsiveness, assurance, empathy, and trust significantly contribute to customer satisfaction. Excellent customer service is able to meet customers’ needs and expectations, resulting in higher levels of satisfaction, stronger customer loyalty, and a positive corporate image for BPR Kerta Raharja as a financial institution committed to delivering excellent banking services.
Community Service Programs and Cultural Resilience: Revitalizing Indigenous Knowledge Systems Rashid Rahman; Zain Nizam; Rina Farah; Nur Azizah
Pengabdian: Jurnal Abdimas Vol. 4 No. 1 (2026)
Publisher : Yayasan Adra Karima Hubbi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70177/abdimas.v4i1.3414

Abstract

Indigenous knowledge systems represent vital cultural resources that sustain community identity, social cohesion, and adaptive capacity, yet they face increasing erosion under the pressures of modernization and standardized development practices. Community service programs have been widely implemented as instruments of social engagement, although their role in strengthening cultural resilience and revitalizing indigenous knowledge remains insufficiently examined. This study aims to analyze how community service programs contribute to cultural resilience through the revitalization of indigenous knowledge systems within local communities. The research employs a qualitative approach grounded in participatory and interpretive frameworks, combining in-depth interviews, participant observation, and analysis of community service program documents. The findings reveal that community service programs foster cultural resilience when they are designed as participatory processes that recognize indigenous knowledge holders as central actors. Such programs facilitate intergenerational knowledge transmission, strengthen cultural pride, and support the adaptation of traditional practices to contemporary contexts. The results also indicate that cultural revitalization extends beyond preservation, functioning as an active process embedded in everyday social life. The study concludes that community service programs can serve as effective platforms for sustaining indigenous knowledge systems when they emphasize reciprocity, local agency, and cultural authority. These findings underscore the importance of culturally responsive community engagement in promoting sustainable and resilient development.
Co-Authors Aat Ruchiat Nugraha Agus Suherman Al Ikhlas Alya Andis Nurrobbani Anggi Agatha Anggi Agatha Antonius Rino Vanchapo Aryanti Ayulia Nirwani Benorio Denatan Boby Hendro Wardono Citra Auliya Delia Subrayanti Delia Subrayanti Delia Subrayantii Dematria Pringgabayu Desy Nuraminah Dyah Bayu Framesthi Dyah Bayu Framesthi Dyah Bayu Franmesthi Elen Septia Amelia Elsha Emilia Elyana Hutahaen Era Purike EraPurike EraPurike Erni Fassa Sridevi Hasibuan Fauzany, Riffka Fitriani Tobing Fransiska Wuri Wulandari Fransiska Wuri Wulandari Fransiska Wuri Wulandari Hendriady de Keizer Hendriady de Keizer Intan Rahmawati Ipan Andrian Kunto Ajibroto Laelisneni Lizama Ihsan Sabili M Rijal Rinaldi Mely Apriliani Muhamad Andri Ardiansyah Muhammad Faisal Nana Sujana Nana Sujana Nurfithri Nurfithri Octaviani Ratna Sari Santoso Okta Selvia Br Ginting priatna kesumah Rafli Rahmadika Raihan Rafi Rizkuloh Rashid Rahman Raysha Aidha Fatwa Rendika Vhalery Rian Novita Riffa Fauzany Rina Farah Rizky Putra Suwandi Rukhmana, Trisna Said Bambang Nurcahya Said Bambang Nurcahya Shelsa Djuliani Putry Shopia Rahmi Siti Nur Aisyah Sophia Rahmi Sophia Rahmi Sri Haryanto Susanti Susanti Trida Gunadi Wahyu Trimastuti Wiwid Suryono YUSUF, RAMAYANI Zain Nizam