Article Per Year (5 Year)
p-Index From 2021 - 2026
3.212
P-Index
This Author published in this journals
All Journal Publisia: Jurnal Ilmu Administrasi Publik Dia: Jurnal Administrasi Publik AKRUAL: Jurnal Akuntansi Publikauma : Jurnal Administrasi Publik Universitas Medan Area EKUITAS (Jurnal Ekonomi dan Keuangan) Jurnal Ilmiah Manajemen Publik dan Kebijakan Sosial Majalah Ilmiah Dian Ilmu Journal of Community Service and Empowerment Journal Didaskalia Majalah Ilmiah Cahaya Ilmu Procedia of Social Sciences and Humanities Journal Publicuho Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik International Journal of Multidisciplinary Reseach Socious Journal
Haryati, Eny
Program Study Of Public Administration, Faculty Of Administrative Sciences – University Of Dr. Soetomo, Indonesia
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences Other

Published : 23 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 23 Documents
Search

 1   2   3 
The Development Prospects of Koperasi Desa Merah Putih for Accelerating the Achievement of SDGs Wijayanto, Eko; Haryati, Eny; Ferriswara, Dian
Socious Journal Vol. 2 No. 5 (2025): Socious Journal - October
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/xwj7nm52

Abstract

This study investigates the development prospects of Koperasi Desa Merah Putih (KDMP) as a key player in accelerating the achievement of the Sustainable Development Goals (SDGs) at the village level. The primary goal is to identify the institutional and operational challenges that limit the cooperative’s potential and propose solutions through improved governance, business model maturity, ecosystem partnerships, and digital transformation. Using a mixed-methods approach, the study combines quantitative surveys with in-depth interviews and observations to assess the cooperative's readiness, its business model, and its impact on SDG goals. The findings reveal that participatory governance, a clear business model focused on value-added services, and strong partnerships are essential for driving SDG outcomes, especially in areas such as income generation, social inclusion, and environmental sustainability. Furthermore, digital literacy is crucial for enhancing transparency and improving operational efficiency. The study also stresses the importance of integrating SDG indicators into cooperative governance for ensuring long-term sustainability. In conclusion, this research underscores the role of Koperasi Desa Merah Putih as a social institution capable of fostering inclusive economic transformation at the village level, making a significant contribution to the SDGs.
ORGANIZATIONAL BUREAUCRATIC REFORM IN IMPROVING THE QUALITY OF PUBLIC SERVICES AT THE SECRETARIAT OF THE SURABAYA CITY RPRA Agus Sunarto; Amirul Mustofa; Eny Haryati
Journal Publicuho Vol. 8 No. 3 (2025): August - October - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v8i3.815

Abstract

This study aims to analyse organisational bureaucratic reform to improve the quality of public services in the Secretariat of the Surabaya City RPRA. This institution plays a strategic role in supporting legislative functions and bridging communication between the public and the people's representatives. However, bureaucratic complexity, rigid organisational structures, and limitations in responsiveness and technology utilisation are major challenges. Bureaucratic reform is carried out with a structural and cultural approach, such as organisational restructuring, digitising services, strengthening human resource competencies, and instilling a culture of excellent service. This study uses a qualitative and quantitative approach through a questionnaire instrument based on the Servqual theory (Parasuraman), which includes five dimensions of service: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The results of the study showed a significant increase in all service dimensions, with the average community satisfaction above 84%. Bureaucratic reform has proven to be able to create public services that are faster, accountable, transparent, and oriented towards user satisfaction.
IMPROVING PUBLIC SERVICE QUALITY THROUGH THE IMPLEMENTATION OF GOOD GOVERNANCE AT THE SURABAYA CITY REVENUE AGENCY Andri Purdiono; Ika Devy Pramudiana; Eny Haryati; Sapto Pramono
DIA: Jurnal Administrasi Publik Vol. 24 No. 1 (2026): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

High-quality, effective, efficient, and transparent public services reflect the government's accountability and commitment to meeting societal needs and welfare. However, public service quality often remains a challenge in implementing good governance principles. Therefore, this study aims to evaluate the application of five main principles of good governance—transparency, accountability, participation, responsiveness, and efficiency—to improve the quality of public services at the Surabaya City Revenue Agency. This study uses a qualitative method with a descriptive approach to identify and evaluate the success indicators of these five principles as applied in the agency. Data were collected through observation, interviews, and document analysis related to public services at the Surabaya City Revenue Agency. Results show that transparency in public services has reached 76%, indicating openness of information, though accessibility and completeness of data still need improvement. Accountability stands at 73%, highlighting a need for enhancement in accountability procedures. Community participation is recorded at 68%, indicating the need for increased accessibility and opportunities for public involvement. Responsiveness reaches 70%, which, while adequate, still requires improvements in responsiveness to public needs. Efficiency is at 72%, with a need to simplify procedures to accelerate service delivery. This study concludes that the application of good governance principles at the Surabaya City Revenue Agency is relatively well-implemented but requires improvements in several areas. To enhance public service quality.
Co-Authors Abdul Razzak Hashmi Agus Sunarto Almughni, Muhammad Afdha Alif Amirul Mustofa Amirul Mustofa Amirul Mustofa Amirul Mustofa Andri Purdiono Bambang Raditya Purnomo Budiarti, Wiwik Damajanti Sri Lestari Denny, Vicky Kusuma Eddy Yunus Eko Wijayanto Hariwibowo, Budi Ika Devy Pramudiana Ima Maulida Junaedi Junaedi Litafira Syahadiyanti Litafira Syahadiyanti Meithiana Indrasari Moeljarto Tjokrowinoto Muhtar Muhtar Nasikun, J Nur Savitri, Alifia Pramono, Sapto Pramudiana, Ika Devy Purdiono, Andri Ramadhani, Tasya Ariel Putri Ramdhan, Dendy Syahru Rilit Roekminiati, Sri S. Suyanto Sapto Pramono Setiawan, Aris Rendy Shinta Rahmawati, Anggun Sholichah, Nihayatus Sildjian, Audri Sri Juni Woro Astuti Standsyah, Rahmawati Erma Sunarya , Aris Suprijati, Jajuk Susanto, Soni Suyanto Suyanto Theresia Evelyn Ratoe Widyawati