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All Journal Publisia: Jurnal Ilmu Administrasi Publik Dia: Jurnal Administrasi Publik Publikauma : Jurnal Administrasi Publik Universitas Medan Area EKUITAS (Jurnal Ekonomi dan Keuangan) Jurnal Ilmiah Manajemen Publik dan Kebijakan Sosial Majalah Ilmiah Dian Ilmu Journal of Community Service and Empowerment Journal Didaskalia Majalah Ilmiah Cahaya Ilmu Procedia of Social Sciences and Humanities Journal Publicuho International Journal of Studies in International Education Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Educational Dynamics: International Journal of Education and Social Sciences Dynamics Social : International Journal of Social Sciences and Communication International Journal of Multidisciplinary Reseach Socious Journal
Haryati, Eny
Program Study Of Public Administration, Faculty Of Administrative Sciences – University Of Dr. Soetomo, Indonesia
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Mathematics Public Health Social Sciences Other

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ORGANIZATIONAL BUREAUCRATIC REFORM IN IMPROVING THE QUALITY OF PUBLIC SERVICES AT THE SECRETARIAT OF THE SURABAYA CITY RPRA Agus Sunarto; Amirul Mustofa; Eny Haryati
Journal Publicuho Vol. 8 No. 3 (2025): August - October - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v8i3.815

Abstract

This study aims to analyse organisational bureaucratic reform to improve the quality of public services in the Secretariat of the Surabaya City RPRA. This institution plays a strategic role in supporting legislative functions and bridging communication between the public and the people's representatives. However, bureaucratic complexity, rigid organisational structures, and limitations in responsiveness and technology utilisation are major challenges. Bureaucratic reform is carried out with a structural and cultural approach, such as organisational restructuring, digitising services, strengthening human resource competencies, and instilling a culture of excellent service. This study uses a qualitative and quantitative approach through a questionnaire instrument based on the Servqual theory (Parasuraman), which includes five dimensions of service: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The results of the study showed a significant increase in all service dimensions, with the average community satisfaction above 84%. Bureaucratic reform has proven to be able to create public services that are faster, accountable, transparent, and oriented towards user satisfaction.
IMPROVING PUBLIC SERVICE QUALITY THROUGH THE IMPLEMENTATION OF GOOD GOVERNANCE AT THE SURABAYA CITY REVENUE AGENCY Andri Purdiono; Ika Devy Pramudiana; Eny Haryati; Sapto Pramono
DIA: Jurnal Administrasi Publik Vol. 24 No. 1 (2026): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

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Abstract

High-quality, effective, efficient, and transparent public services reflect the government's accountability and commitment to meeting societal needs and welfare. However, public service quality often remains a challenge in implementing good governance principles. Therefore, this study aims to evaluate the application of five main principles of good governance—transparency, accountability, participation, responsiveness, and efficiency—to improve the quality of public services at the Surabaya City Revenue Agency. This study uses a qualitative method with a descriptive approach to identify and evaluate the success indicators of these five principles as applied in the agency. Data were collected through observation, interviews, and document analysis related to public services at the Surabaya City Revenue Agency. Results show that transparency in public services has reached 76%, indicating openness of information, though accessibility and completeness of data still need improvement. Accountability stands at 73%, highlighting a need for enhancement in accountability procedures. Community participation is recorded at 68%, indicating the need for increased accessibility and opportunities for public involvement. Responsiveness reaches 70%, which, while adequate, still requires improvements in responsiveness to public needs. Efficiency is at 72%, with a need to simplify procedures to accelerate service delivery. This study concludes that the application of good governance principles at the Surabaya City Revenue Agency is relatively well-implemented but requires improvements in several areas. To enhance public service quality.
Community Empowerment Innovation Based on Local Wisdom in Environmental Management and the Green Economy in Ketegan Village, Taman District, Sidoarjo Regency Rina Kharisma Wijayanti; Fedianty Augustinah; Eny Haryati
Educational Dynamics: International Journal of Education and Social Sciences Vol. 3 No. 1 (2026): January: Educational Dynamics: International Journal of Education and Social Sc
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/educationaldynamics.v3i1.285

Abstract

This research examines the innovation of community empowerment rooted in local wisdom for environmental management and green economy advancement in Ketegan Village, Taman District, Sidoarjo Regency. The study stems from the increasing environmental issues resulting from urban development and the limited public understanding of sustainable economic measures. The research examines how local values—like cooperative efforts and social responsibility—can be incorporated into innovative, economically effective environmental management frameworks. Employing a qualitative descriptive method, data collection involved in-depth interviews, participatory observation, and the documentation of environmental policies and socio-economic information. The results indicate that residents of Ketegan have effectively created an empowerment model that integrates tradition and innovation via waste bank management, the use of organic waste for compost and biogas, and community-driven green economy projects engaging women and youth. Cooperation between the government, community, and universities has been essential in maintaining these initiatives. However, institutional capability, online marketing, and program viability continue to pose considerable obstacles. The research suggests enhancing community potential by providing training in green entrepreneurship, facilitating digital transformation, and incorporating local wisdom principles into sustainable development strategies. The results confirm that innovation rooted in local wisdom can effectively create resilient, competitive, and environmentally aware communities.
Effectiveness of Office Asset and Logistics Management Innovation in Improving Government Operational Efficiency in the Household Section of the General Bureau of the Regional Secretary of East Java Province Vicky Rahmawan Putra; Fedianty Augustinah; Eny Haryati
Educational Dynamics: International Journal of Education and Social Sciences Vol. 2 No. 4 (2025): Educational Dynamics: International Journal of Education and Social Sciences
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/educationaldynamics.v2i4.286

Abstract

This research seeks to evaluate how asset and logistics management innovation enhances operational efficiency in the Household Division of the East Java Provincial Secretariat. The study focuses on the bureaucratic reform initiative aimed at attaining transparent, accountable, and effective asset management via digital transformation. The emphasis lies on how digital inventory systems, purchasing methods, and asset allocation aid in minimizing budget waste and improving efficiency. This research utilized a qualitative descriptive strategy through a case study technique. Data were gathered via extensive interviews, direct observation, and analysis of internal documents, subsequently undergoing data reduction and triangulation to confirm validity. The results indicate that the adoption of the e-inventory system has enhanced administrative efficiency by as much as 30%, but issues persist with data integration and employee digital skills. Additionally, the lack of a real-time public monitoring system restricts transparency in logistics management. The research advises enhancing employee training, creating cohesive SOPs, and adopting technology-driven assessment systems. These actions are anticipated to promote effective, efficient, and sustainable asset management in the East Java Provincial Secretariat.
Adaptive and Sustainable Internal Government Service Governance Strategy to Optimize the Functions of the Household Section of The General Bureau of the Regional Secretary of East Java Province Vicky Rahmawan Putra; Fedianty Augustinah; Eny Haryati
Dynamics Social : International Journal of Social Sciences and Communication Vol. 1 No. 4 (2025): November :International Journal of Social Sciences and Communication
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/dynamicssocial.v1i4.254

Abstract

This research seeks to examine adaptive and sustainable internal governance approaches to enhance the operations of the Household Division within the General Bureau at the East Java Province Regional Secretariat. The study concentrates on four main elements: the integration and compatibility of SIM-BMD with financial systems and LPSE, technology-driven centralized logistics frameworks, the execution of asset lifecycle SOPs involving preventive maintenance and quick transfer methods, and the enhancement of human resource capabilities through targeted training and the creation of digital leaders. Employing a qualitative descriptive approach within a case study framework, information was gathered via detailed interviews, participatory observation, and analysis of institutional documents. The results indicate that integrating systems improves transparency, efficiency in reporting, and accountability in asset management. The centralized logistics approach paired with intelligent warehouse techniques greatly enhances distribution efficiency and decreases operational expenses. Additionally, proactive asset lifecycle management reduces the chances of asset deterioration and prolongs its useful life. Nonetheless, inconsistent digital skills among staff continue to pose a significant obstacle, necessitating ongoing training initiatives and guidance. The research suggests promoting a data-centric work environment, inclusive digital advancements, and collaboration among departments to establish a professional, effective, and sustainable internal governance framework consistent with the tenets of good governance and smart government
IMPROVING DIGITAL LITERACY OF VILLAGE OFFICIALS TO CREATE SMART VILLAGES AND IMPACTFUL PUBLIC SERVICES Sunaryanto; Eny Haryati; Sapto Pramono
International Journal of Multidisciplinary Reseach Vol. 2 No. 4 (2026): Agustus
Publisher : International Journal of Multidisciplinary Reseach

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Abstract

Unequal data security and digital literacy among village officials are major obstacles to the digitalization of public services at the village level. This study aims to analyze the digital literacy of village officials and examine its relationship with technology acceptance and the implementation of impactful public services towards a smart village. The study used a mixed methods approach with a sequential explanatory design. The study population was village officials in Blitar Regency, East Java; a quantitative sample of 80 officials from eight villages, supplemented by 14 qualitative informants. Quantitative data were collected through a Likert-scale questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM), a statistical technique for testing relationships between variables; qualitative data were analyzed thematically and integrated to explain quantitative findings. Descriptive results show the highest perception of technology usefulness (average 4.06), while digital security was the lowest (2.96). PLS-SEM results prove that digital literacy has a positive and significant effect on perceived ease of use (β=0.639) and perceived usefulness (β=0.547). Both encourage system use, which subsequently has a strong influence on impactful public services (β=0.614). However, perceived ease of use did not significantly influence perceived usefulness. This finding confirms that human capabilities, not simply the availability of technology, determine the quality of digital services. The study concludes that strengthening digital literacy is a strategic lever for realizing smart villages and impactful public services, which requires support from tiered training, data security standards, and inclusive mentoring.
EVALUATION OF THE IMPLEMENTATION OF THE FREE NUTRITIOUS MEALS (MBG) POLICY IN REMOTE AREAS: ANALYSIS OF FOUR EDWARDS III VARIABLES IN THE 3T REGION OF NORTH KALIMANTAN Piter; Zainal Fatah; Eny Haryati
International Journal of Multidisciplinary Reseach Vol. 2 No. 4 (2026): Agustus
Publisher : International Journal of Multidisciplinary Reseach

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Abstract

The Free Nutritious Meals (MBG) program is a large-scale affirmative policy, yet its national achievement has not been matched by effectiveness in underdeveloped, frontier, and outermost (3T) regions that face distinctive structural barriers. This study aims to evaluate MBG implementation in remote areas using Edwards III's theory, namely communication, resources, disposition, and bureaucratic structure, while identifying its main inhibiting factors. The population comprised all MBG-recipient schools and their implementers in North Kalimantan Province. The quantitative sample was determined by purposive sampling and comprised 60 respondents from 20 schools, while the qualitative stage involved 10 informants selected through snowball sampling. The study used a mixed-method approach with a sequential explanatory design. Quantitative data from a Likert questionnaire were analyzed descriptively, then deepened with qualitative data from interviews, observations, and documentation that were analyzed through data condensation, data display, and conclusion drawing, after which both results were integrated. The results show that implementation was in the moderate category (3.19 on a 1 to 5 scale). The disposition dimension obtained the highest score (3.74) and resources the lowest (2.69). The main barriers were technical and logistical, namely transportation, the cold chain, limited personnel, and supply continuity, while implementers' high commitment tended to mask systemic weaknesses. The study concludes that MBG effectiveness in remote areas is constrained not by implementers' will but by the system's capacity to overcome geographical barriers, so that Edwards III's four variables need to be complemented by a fifth dimension, namely the socio-cultural suitability of local food.
ANALYSIS OF FACTORS INHIBITING DEVELOPMENT IN VILLAGES WITH SMALL POPULATIONS IN REMOTE AREAS Hadi Permana; Zainal Fatah; Eny Haryati
International Journal of Multidisciplinary Reseach Vol. 2 No. 4 (2026): Agustus
Publisher : International Journal of Multidisciplinary Reseach

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Abstract

Development in sparsely populated villages in remote areas still faces structural barriers that have not been widely studied, especially in border areas such as Nunukan Regency, North Kalimantan. This study aims to identify factors inhibiting development in sparsely populated villages, analyze the influence of population limitations on development achievements, and formulate appropriate policy recommendations. The study used a mixed approach with a sequential explanatory design. The quantitative phase involved 92 respondents from 18 villages in 7 sub-districts selected through proportionate stratified random sampling, then analyzed using descriptive statistics and multiple linear regression. The qualitative phase involved 12 purposive informants from three locus villages in Krayan, Lumbis, and Sebatik Sub-districts, analyzed using the Miles and Huberman interactive model, then integrated through connecting and joint display techniques. The regression model proved significant with an R square of 0.616. Resources had a positive and significant effect, while Population Scale Barriers had a negative and significant effect on development achievements, while Communication, Disposition, and Bureaucratic Structure had no significant effect. Qualitative findings indicate that barriers are cumulative, that apparatus disposition is good despite limited capacity, and that geographic remoteness moderates the impact of small populations, as evidenced by the high achievement rates in villages with good access despite their small populations. This study concludes that population size is not the sole explanation for development barriers. Small populations interact with resource constraints and geographic remoteness, necessitating affirmative action policies based on a geographic difficulty index and a cluster approach between villages.
IMPLEMENTATION OF THE BLUE ECONOMY MISSION IN INDONESIA: ANALYSIS OF POTENTIAL, CONSTRAINTS, AND DEVELOPMENT DIRECTIONS Julianto; Zainal Fatah; Eny Haryati
International Journal of Multidisciplinary Reseach Vol. 2 No. 4 (2026): Agustus
Publisher : International Journal of Multidisciplinary Reseach

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Abstract

Indonesia has enormous blue economy potential, but its contribution to the economy has not been optimal due to various implementation constraints. The main problem of this research is the gap between the potential of marine resources and the realization of their economic value at the regional level. This study aims to map the potential, identify obstacles, and formulate the direction of the blue economy mission development in Berau Regency, East Kalimantan. The research used a qualitative approach with a case study design. The research population was the actors involved in managing the Berau coastal blue economy, while the sample consisted of seven key informants selected purposively and snowball, including government officials, business actors, coastal communities, and academics. Data were collected through in-depth interviews, observations, and documentation studies, then analyzed using the interactive model of Miles, Huberman, and Saldaña, which summarizes data, presents it, then draws and verifies conclusions, and tests its validity through triangulation. The results of the study revealed seven findings: large potential that has not automatically translated into local added value, fragmentation of cross-sector governance, multi-layered financing gaps, infrastructure and markets as determinants of income, ecological sustainability as an economic asset, the need to shift participation towards co-design, and the measurement of success that must be multidimensional. The study concluded that the implementation of the blue economy in Berau is systemic and thus requires institutional integration, strengthening of value chains and financing, protection of natural capital, and equitable participation, rather than stand-alone sectoral interventions.
Challenges in Implementing Impactful Education Policy in Remote Areas: A Pentagon Asset Analysis Michandra Michandra; Eny Haryati; Amirul Mustofa
International Journal of Studies in International Education Vol. 3 No. 3 (2026): August: International Journal of Studies in International Education
Publisher : Asosiasi Riset Ilmu Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijsie.v3i3.530

Abstract

Impactful education policy seeks to equalize the quality of education across Indonesia, including underdeveloped, frontier, and outermost (3T) regions. In practice, aggregate figures often appear satisfactory even as conditions on the ground remain uneven, indicating that conventional policy implementation theory alone cannot fully explain why these barriers persist in remote areas. This study examines the challenges of implementing impactful education policy by combining George Edwards III's implementation theory with Pentagon Asset Analysis. The population comprised education units and education stakeholders in Nunukan Regency, North Kalimantan. The sample consisted of ten key informants — education office officials, supervisors, principals, teachers, school administrators, committee heads, community leaders, and parents — purposively selected from three locations: an island/border area and two interior areas. Data were analyzed qualitatively using the interactive model of Miles, Huberman, and Saldana, combined with Pentagon Asset scoring and strengthened through source triangulation and secondary BPS (Statistics Indonesia) data. The findings show that policy communication travels quickly but is not evenly understood, owing to limited connectivity; teacher ratios that appear adequate in aggregate conceal real distributional gaps; and bureaucratic structures have yet to adapt to geographic conditions. Pentagon Asset scores indicate that social assets are highest (4.07) and serve as the primary buffer, while physical assets (2.27) and financial assets (2.40) are the weakest. The study concludes that impactful education policy will only succeed in remote areas when bureaucratic reform proceeds hand in hand with the strengthening of local livelihood assets.
Co-Authors Abdul Razzak Hashmi Agus Sunarto Amirul Mustofa Amirul Mustofa Amirul Mustofa Amirul Mustofa Amirul Mustofa Andri Purdiono Bambang Raditya Purnomo Damajanti Sri Lestari Denny, Vicky Kusuma Eddy Yunus Eko Wijayanto Fedianty Augustinah Hadi Permana Hariwibowo, Budi Ika Devy Pramudiana Ima Maulida Imiu Imiu Julianto Litafira Syahadiyanti Meithiana Indrasari Michandra Michandra Moeljarto Tjokrowinoto Nasikun, J Nur Savitri, Alifia Piter Pramono, Sapto Pramudiana, Ika Devy Purdiono, Andri Ramadhani, Tasya Ariel Putri Rilit Rina Kharisma Wijayanti Roekminiati, Sri S. Suyanto Sapto Pramono Setiawan, Aris Rendy Shinta Rahmawati, Anggun Sholichah, Nihayatus Sildjian, Audri Sri Juni Woro Astuti Sunarya , Aris Sunaryanto Susanto, Soni Theresia Evelyn Ratoe Vicky Rahmawan Putra Widyawati Zainal Fatah