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All Journal Publisia: Jurnal Ilmu Administrasi Publik Dia: Jurnal Administrasi Publik AKRUAL: Jurnal Akuntansi Publikauma : Jurnal Administrasi Publik Universitas Medan Area EKUITAS (Jurnal Ekonomi dan Keuangan) Jurnal Ilmiah Manajemen Publik dan Kebijakan Sosial Majalah Ilmiah Dian Ilmu Journal of Community Service and Empowerment Journal of Research in Social Science and Humanities Journal Didaskalia Majalah Ilmiah Cahaya Ilmu Procedia of Social Sciences and Humanities Journal Publicuho Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik International Journal of Multidisciplinary Reseach Socious Journal
Haryati, Eny
Program Study Of Public Administration, Faculty Of Administrative Sciences – University Of Dr. Soetomo, Indonesia
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Other

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DIGITAL LITERACY INNOVATION FOR PUBLIC SERVICE PROVIDERS IN REMOTE, FRONTIER, AND OUTERMOST (3T) REGIONS Rilit; Haryati, Eny; Widyawati
International Journal of Multidisciplinary Reseach Vol. 2 No. 1 (2026): February
Publisher : International Journal of Multidisciplinary Reseach

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the factors influencing digital literacy among public service providers in underdeveloped, frontier, and outermost (3T) areas, particularly in Lumbis District, Nunukan Regency, North Kalimantan. The method used is a qualitative approach with a case study design, where data is collected through in-depth interviews, observations, and documentation from public service providers directly involved in the use of digital technology in the area. The results show that public service providers in Lumbis District face significant challenges in terms of low digital literacy and limited technological infrastructure, which hinder the implementation of e-government and digital-based public service applications. The main factors identified are the mismatch between human resource competencies and the tasks they carry, as well as limited internet access that hinders the digitalization process. The contribution of this study is to provide insight into the need for technology-based training relevant to local needs and the importance of improving infrastructure to support the successful digitalization of public services in 3T areas. This study also suggests the importance of collaboration between the government, universities, and the private sector to accelerate digital transformation in underdeveloped areas.
The Development Prospects of Koperasi Desa Merah Putih for Accelerating the Achievement of SDGs Wijayanto, Eko; Haryati, Eny; Ferriswara, Dian
Socious Journal Vol. 2 No. 5 (2025): Socious Journal - October
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/xwj7nm52

Abstract

This study investigates the development prospects of Koperasi Desa Merah Putih (KDMP) as a key player in accelerating the achievement of the Sustainable Development Goals (SDGs) at the village level. The primary goal is to identify the institutional and operational challenges that limit the cooperative’s potential and propose solutions through improved governance, business model maturity, ecosystem partnerships, and digital transformation. Using a mixed-methods approach, the study combines quantitative surveys with in-depth interviews and observations to assess the cooperative's readiness, its business model, and its impact on SDG goals. The findings reveal that participatory governance, a clear business model focused on value-added services, and strong partnerships are essential for driving SDG outcomes, especially in areas such as income generation, social inclusion, and environmental sustainability. Furthermore, digital literacy is crucial for enhancing transparency and improving operational efficiency. The study also stresses the importance of integrating SDG indicators into cooperative governance for ensuring long-term sustainability. In conclusion, this research underscores the role of Koperasi Desa Merah Putih as a social institution capable of fostering inclusive economic transformation at the village level, making a significant contribution to the SDGs.
ORGANIZATIONAL BUREAUCRATIC REFORM IN IMPROVING THE QUALITY OF PUBLIC SERVICES AT THE SECRETARIAT OF THE SURABAYA CITY RPRA Agus Sunarto; Amirul Mustofa; Eny Haryati
Journal Publicuho Vol. 8 No. 3 (2025): August - October - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v8i3.815

Abstract

This study aims to analyse organisational bureaucratic reform to improve the quality of public services in the Secretariat of the Surabaya City RPRA. This institution plays a strategic role in supporting legislative functions and bridging communication between the public and the people's representatives. However, bureaucratic complexity, rigid organisational structures, and limitations in responsiveness and technology utilisation are major challenges. Bureaucratic reform is carried out with a structural and cultural approach, such as organisational restructuring, digitising services, strengthening human resource competencies, and instilling a culture of excellent service. This study uses a qualitative and quantitative approach through a questionnaire instrument based on the Servqual theory (Parasuraman), which includes five dimensions of service: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The results of the study showed a significant increase in all service dimensions, with the average community satisfaction above 84%. Bureaucratic reform has proven to be able to create public services that are faster, accountable, transparent, and oriented towards user satisfaction.
Co-Authors Abdul Razzak Hashmi Agus Sunarto Almughni, Muhammad Afdha Alif Amirul Mustofa Amirul Mustofa Amirul Mustofa Amirul Mustofa Bambang Raditya Purnomo Budiarti, Wiwik Damajanti Sri Lestari Denny, Vicky Kusuma Eddy Yunus Eko Wijayanto Hariwibowo, Budi Ima Maulida Junaedi Junaedi Litafira Syahadiyanti Litafira Syahadiyanti Meithiana Indrasari Moeljarto Tjokrowinoto Muhtar Muhtar Nasikun, J Nur Savitri, Alifia Pramono, Sapto Pramudiana, Ika Devy Pratama, Moch. Helmi Zirey Purdiono, Andri Ramadhani, Tasya Ariel Putri Ramdhan, Dendy Syahru Rilit Roekminiati, Sri S. Suyanto Setiawan, Aris Rendy Shinta Rahmawati, Anggun Sholichah, Nihayatus Sildjian, Audri Sri Juni Woro Astuti Standsyah, Rahmawati Erma Sunarya , Aris Suprijati, Jajuk Susanto, Soni Suyanto Suyanto Theresia Evelyn Ratoe Widyawati