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All Journal Jurnal JSIKA Jurnal Abdimas BSI: Jurnal Pengabdian Kepada Masyarakat Jurnal Ilmiah Pariwisata CAPITAL: JURNAL EKONOMI DAN MANAJEMEN Majalah Ekonomi Efektor JURNAL NUSANTARA APLIKASI MANAJEMEN BISNIS Jurnal Masyarakat Merdeka (JMM) Develop J-Dinamika: Jurnal Pengabdian Kepada Masyarakat JAE (Jurnal Akuntansi dan Ekonomi) Jurnal Administrasi dan Manajemen DIKEMAS (Jurnal Pengabdian Kepada Masyarakat) Bilancia : Jurnal Ilmiah Akuntansi International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Layanan Masyarakat (Journal of Public Service) Infotech: Jurnal Informatika & Teknologi Society : Jurnal Pengabdian dan Pemberdayaan Masyarakat Jurnal Pengabdian Masyarakat (ABDIRA) Journal of Technology and Informatics (JoTI) GREENOMIKA JUSTIN (Jurnal Sistem dan Teknologi Informasi) Seminar Nasional Hasil Riset dan Pengabdian (SNHRP) Kontribusi: Jurnal Penelitian dan Pengabdian Kepada Masyarakat Jurnal Sistem Informasi Universitas Dinamika BIP'S : Jurnal Bisnis Perspektif Akuntansi'45 Jurnal Pengabdian Pada Masyarakat Indonesia (JPPMI) Journal of Trends Economics and Accounting Research Jurnal Masyarakat Indonesia Gemilang: Jurnal Manajemen dan Akuntansi Tekmulogi: Jurnal Pengabdian Masyarakat SmartComp Natural: Jurnal Pelaksanaan Pengabdian Bergerak Bersama Masyarakat CandraRupa: Journal of Art, Design, and Media SWARNA: Jurnal Pengabdian Kepada Masyarakat EKOBIS ABDIMAS : Jurnal Pengabdian Masyarakat Karya Nyata: Jurnal Pengabdian Kepada Masyarakat Meraki: Journal of Creative Industries Jurnal Ragam Pengabdian Jurnal Ekonomi, Manajemen, Akuntansi Jurnal Ilmiah Pariwisata
Martinus Sony Erstiawan
Universitas Dinamika
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Inovasi Rompi Medis untuk Fisioterapis Sepakbola Berbasis Tactical Vest Mochammad Aldiansyah , Putra; Darwin Yuwono , Riyanto; Yosef Richo , Adrianto; Erstiawan, Martinus Sony
CandraRupa : Journal of Art, Design, and Media Vol. 4 No. 1 (2025): Vol. 4 No. 1, March (2025)
Publisher : Universitas Dinamika

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study focuses on the development of a tactical vest design specifically tailored for football physiotherapists, integrating an ergonomic and functional bag element. The background of this research arises from the necessity for physiotherapists to handle player injuries quickly and efficiently, requiring an innovative solution in the form of a multifunctional medical vest. The primary issue addressed is the limited accessibility of medical equipment when using conventional bags such as sling bags or waist bags, which can hinder the mobility and effectiveness of physiotherapists on the field. Therefore, this research aims to design a tactical vest with an optimized pocket layout, durable materials, and a storage system that facilitates quick access to medical tools. The research employs a qualitative descriptive method with an experimental approach. Data were collected through field observations, interviews with physiotherapists from the Persebaya Surabaya football team, and literature analysis on ergonomic design, materials, and pocket configurations. The design process follows the input-process-output (IPO) approach, encompassing design exploration, material selection, and production simulation. The findings reveal that the tactical vest design achieves a balance between aesthetics and functionality. The use of 1680D polyester has been proven to provide high resistance to abrasion and weather conditions, while polyfoam enhances user comfort by offering additional padding. The ergonomic design, based on anthropometry, allows greater mobility, while the strategic pocket configuration facilitates quick access to medical equipment. From an economic perspective, production cost estimates indicate that the vest has a competitive selling price with significant market potential. In conclusion, this tactical vest can serve as an innovative solution for physiotherapists to handle football player injuries efficiently and effectively. Further development may include exploring lighter materials and optimizing the design to enhance the product’s competitiveness in the sports industry market.
Relevansi Model Bisnis dan Analisis SWOT Pariwisata Berbasis Masyarakat di Desa Pulisan Christine P.E Porajow; Martinus Sony Erstiawan; Machiko Nugraha Indriyanto
Jurnal Ilmiah Pariwisata Vol 28 No 2 (2023): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v28i2.1682

Abstract

This study aims to determine a business strategy by looking at the extent to which the community is prepared and involved in building a community-based tourism village with the integration of related parties in unraveling the potential for developing tourism objects with the Business Model Canvas (BMC) and SWOT analysis. Qualitative methods are used as a basis for developing real conditions based on informants, observations and documentation with the principle of triangulation as a basis for validity. The results achieved by the SWOT analysis refer to the rules/policies for the development of a sustainable phase where this strategy requires special attention and commitment from the community and local government. Availability of facilities and infrastructure, local community creativity (Human Resources) are needed in managing natural resources into tourism products in order to improve the regional economy. Knowledge, skills, organizational management, and utilization of information technology including websites and social media are identified as lacking values in the Pulisan community. Regarding the results, Canva's Business Model acts as a tool to decipher business strategies in preparing tourism village development plans based on village potential and SWOT identification to determine the focus of development patterns. Keywords: Business Model Canvas, Analisis SWOT, Tourist Villages
Modernisasi Perpajakan Indonesia Dengan Aplikasi Coretax : Perspektif Content Analysis Martinus Sony Erstiawan
Majalah Ekonomi Vol 31 No 1 (2025): Juni 2025
Publisher : .Universitas PGRI Adi Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36456/majeko.vol31.no1.a10168

Abstract

Implementasi aplikasi Coretax daam modernisasi sistem perpajakan Indonesia yang dimulai pada awal Januari Tahun 2025. Penelitian ini mengidentifikasi beberapa masalah teknis, sosial, dan ekonomi yang dihadapi oleh pengguna, terutama pelaku usaha yang mengarah pada ketidakpuasan publik atas aplikasi yang baru diluncurkan. Kebaharuan penelitian ini terletak pada penggunaan analisis konten dari komentar publik yang diperoleh dari video youtube dan artikel berita online. Penelitian ini bertujuan untuk menganalisis masalah yang dihadapi pengguna, mengevaluasi dampak aplikasi terhadap kepatuhan pajak, dan memberikan rekomendasi perbaikan bagi sistem perpajakan digital. Metode Content Analysis (Analisis Isi) yang digunakan dalam penelitian ini berdasarkan komentar dan berita media massa online. Hasil penelitian menunjukkan bahwa meskipun anggaran membangun aplikasi Coretax besar terdapat berbagai kendala teknis seperti error, server down, lambat, gagal login, dan kesulitan lain dalam penggunaan aplikasi tersebut dapat mempengaruhi kelancaran administrasi perpajakan. Kesimpulannya bahwa aplikasi Coretax belum memenuhi ekspektasi, mengganggu bisnis, dan meningkatkan ketidakpercayaan publik atau wajib pajak terhadap pemerintah. Rekomendasi untuk penelitian mendatang yaitu terus memperbaiki infrakstruktur teknis aplikasi, meningkatkan sosialisasi kepada masyarakat dan memastikan transparansi pengeloalan anggaran.
Workshop Produksi Film Horor Sinematik Sutikno; Mega Pandan Wangi; Sulistiowati; Martinus Sony Erstiawan
Ekobis Abdimas Vol 6 No 1 (2025): Juni 2025
Publisher : Fakultas Ekonomi, Universitas PGRI Adi Buana Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36456/ekobisabdimas.6.1.10323

Abstract

This Community Service Program (PkM) responds to the growing interest among high school students (SMA/SMK/MAN) in horror films and Over The Top (OTT) platforms, coupled with limited access to technical cinematic training. The aim was to enhance participants' understanding and technical skills in horror film production, focusing on mastering key techniques such as jumpscares, cinematography, the three-act script structure, and effective camera angle selection. The method employed was an interactive webinar workshop, which included theoretical delivery, analysis of examples, and discussions. Effectiveness was measured through pre-test and post-test assessments to evaluate changes in understanding, along with a satisfaction survey conducted at the end of the program. Results indicated a substantial improvement in participants' understanding of all technical aspects, particularly in their deepened comprehension and confidence in applying jumpscare techniques and selecting camera angles, as confirmed by the comparison of pre- and post-test scores. Participant satisfaction was exceptionally high, with notable increases in ratings of 4 and 5. It was concluded that the PkM webinar successfully achieved its goal of providing relevant cinematic knowledge in horror film production. However, a limitation identified was the lack of direct hands-on practice sessions. It is recommended that future iterations of the program incorporate more intensive practical components, such as short film production assignments or blended learning models, to further strengthen participants' application skills and develop the potential of young Indonesian filmmakers in the horror genre.
Pelatihan Editing Video Komisi Senior GKI Pondok Tjandra Indah Sidoarjo: Berdamai dengan Teknologi Siswo Martono; Hardman Budiardjo; Sulistiowati, Sutikno; Martinus Sony Erstiawan
Ekobis Abdimas Vol 6 No 1 (2025): Juni 2025
Publisher : Fakultas Ekonomi, Universitas PGRI Adi Buana Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36456/ekobisabdimas.5.1.10432

Abstract

The rapid development of digital technology has created a significant digital divide among the elderly, including the senior members of GKI Pondok Tjandra Indah Sidoarjo, who feel left behind and dependent on the younger generation for digital activities. Despite this, they are highly motivated to be independent in expressing themselves through social media. To address this issue, GKI PTI Sidoarjo initiated a video editing training program using the CapCut application. The purpose of this activity is to empower senior congregants with a basic understanding of video editing that is easily accessible, thus increasing their confidence and digital independence. The expected benefits of the activity are to reduce dependence on others, encourage positive self-expression through social media, and realize the concept of “Making Peace with Technology” for senior congregations. The training was held for two days using the direct instruction method, which includes the stages of preparation (needs identification, basic skills analysis, material preparation, promotion), implementation (basic introduction to hands-on practice), and evaluation (pre-test and post-test). The results of the activity showed significant improvement in the technical skills of using CapCut (cropping, adding text/music, creating simple videos) and positive changes in participants' attitudes and confidence towards technology. The majority of participants (100%) realized the positive benefits of technology and more than half felt more independent. Conclusions show that the training was highly effective in bridging the digital divide and increasing self-reliance, although the limited duration and varying abilities of participants require follow-up such as self-paced modules and learning communities.
Service Quality and Customer Loyalty: The Mediating Role of Customer Satisfaction in Cafe’s Sulistiowati; Supriyanto, Antok; Erstiawan, Martinus Sony; Soebijono, Tony; Angesti, Dyan
GREENOMIKA Vol. 7 No. 1 (2025): GREENOMIKA
Publisher : Universitas Nahdlatul Ulama Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55732/unu.gnk.2025.07.1.4

Abstract

This study examines the effect of service quality on customer satisfaction and loyalty in the cafe industry in Surabaya, with a focus on the mediating role of customer satisfaction. In this increasingly competitive industry, cafe managers must pay attention to service quality to maintain loyal customers. Based on the Servqual conceptual model which includes the dimensions of tangibles, reliability, responsiveness, assurance, and empathy, this study aims to influence service quality on customer loyalty as a mediating variable and identify the most significant Servqual dimensions. Using quantitative methods with Structural Equation Modeling (SEM-PLS) analysis, data was collected through questionnaires distributed to 120 cafe visitors. The results showed that the dimensions of tangibles, reliability, assurance, and empathy had a positive and significant effect on customer satisfaction, while responsiveness showed no significant effect. In addition, customer satisfaction is proven to have a strong influence on customer loyalty. The conclusion of this study is that cafe managers need to focus on improving service quality that can create customer satisfaction, so that it can influence customer loyalty and support the sustainability of the cafe business.
Dimensi Service Quality Yang Mempengaruhi Customer Statisfacton Pada Perguruan Tinggi Erstiawan, Martinus Sony
JURNAL ADMINISTRASI & MANAJEMEN Vol 15, No 2 (2025): Jurnal Administrasi dan Manajemen
Publisher : Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/jam.v15i2.4816

Abstract

Fenomena layanan kepada calon pelanggan mutlak dilakukan oleh personal yang mumpuni dalam mengurai dan menjelaskan produk yang dimiliki secara terstruktur, termasuk fasilitas, proses pembelajaran, beban biaya setiap semester, selain itu penampilan, kecekatan dalam mengurai jawaban yang ditanyakan kepada petugas penerimaan mahasiswa baru menjadi utama. Tujuan penelitian ini menguji dimensi service quality yang terdiri dari tampilan fisik (tangible), kehandalan (reliability), daya tanggap (responsiveness), jaminan (assurance), empati (empathy) terhadap customer satisfaction kepada calon mahasiswa atau mahasiswa aktif semester pertama. Metode yang digunakan menggunakan metode kuantitatif dengan dengan tahapan mulai dari model, penentuan hipotesis, penentuan variabel service quality dan customer satisfaction, uji validitas dan reliabilitas, analisis deskriptif, uji asumsi, dan analisis pengaruh dengan menggunakan metode Kendall’s Tau yang digunakan mengukur tingkat hubungan antar dua variabel ordinal. Hasil yang diperoleh rata-rata dimensi tampilan fisik sebesar 4,364, dehandalan 4,256, daya tanggap 4,221, jaminan 4,256, empati, 4,318 dan customer satisfaction 4,178. Sedangkan untuk analisis pengaruh diperoleh dimensi service quality berpengaruh positif terhadap customer satisfaction calon mahasiswa atau mahasiswa aktif semester awal pada pendidikan tinggi artinya setiap peningkatan tampilan fisik akan meningkatkan customer satisfaction sebesar 63,8% tampilan fisik, kehandalan 70,7%, daya tanggap 55,6%, jaminan 75,8%, dan empati 71,9%. Hasil penelitian ini dapat dikembangkan dikemudian hari dengan menguji service quality perguruan tinggi terhadap loyalitas mahasiswa.
Kontenmu Cerminan Dirimu: Bijak di Dunia Digital Bagi Gen-Z di Lingkungan Yayasan Louisa Soebijono, Tony; Erstiawan, Martinus Sony; Binawati, Lilis; Oktaviani, Oktaviani
Jurnal Ragam Pengabdian Vol. 2 No. 2 (2025): Agustus
Publisher : Lembaga Teewan Journal Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62710/tta1n864

Abstract

The Current digital era posse great challenges for generation Z in using social media wisely, where the rise of hoaxes, misinformation and unetical digital behavior are serious problem. The low level of digital literacy among students, especially within the Louisa Foundaton, demands an educational intervention to create awareness that digital content is a reflection of one's identity and character. This service activity aims to improve digital literacy, evelop the ability to identify hoax information, foster awareness of digital ethics, develop critical thinking skills and form a positive and responsibble digital culture. The implementation method is carried out through three stages, namely preparation with group discussions and educational games and evaluation of activities. The acitvity was held for two days on June 6-7, 2025 at Wisma Kartini Pacet, Mojokerto invilving 50 participants form junior high to high school levels. The results of the activity showed the achievement of 100% participation target, a significant increase in understanding of digital literacy, and the formation of digital ethics awareness through the concept of self reflection content. This activity succeeded in achieving the goal of forming a digital generation that is smart, wise and responsible on interacting in cyberspace.          
Analisis Tantangan dan Respon Pemangku Kepentingan terhadap Implementasi Sistem Coretax di Indonesia : Analisis Content Media Martinus Sony Erstiawan
GEMILANG: Jurnal Manajemen dan Akuntansi Vol. 5 No. 2 (2025): : Jurnal Manajemen dan Akuntansi
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/gemilang.v5i2.1969

Abstract

The launch of the Coretax system by the Directorate General of Taxes (DGT) represents a significant step in Indonesia's tax modernization, aiming to streamline administration and boost efficiency. However, its initial implementation faced severe technical issues, leading to substantial disruptions. This study analyzes the challenges encountered, evaluates stakeholder responses (government, businesses, consultants), identifies the causes of technical failures, and assesses the impact on business operations, tax revenue, and compliance. Using qualitative content analysis, 66 news summaries from Indonesian online media between November 2024 and March 2025 were examined. Findings indicate that widespread technical issues, such as errors and access difficulties, significantly burdened users and generated complaints. The government’s response was mainly reactive, offering penalty removals and commitments for system improvements. Issues also extended to governance, external oversight by institutions like DPR and KPK, and concerns over fiscal implications. The study identifies key factors contributing to the challenges, including inadequate system readiness, poor socialization, and lack of thorough pre-implementation testing. It underscores the complexity of large-scale public sector digitalization in Indonesia, calling for urgent improvements in planning, testing, governance, and stakeholder involvement for the successful implementation of Coretax and future digital initiatives.
AI untuk Siswa : Pendekatan Experimental Learning dalam Pengenalan Artificial Intelligence di Tingkat SMA Sagirani, Tri; Effendi, Pradita Maulidya; Erstiawan, Martinus Sony; Eko Wulandari, Sri Hariani; Rahmawati, Endra
Jurnal Pengabdian Masyarakat (ABDIRA) Vol 5, No 3 (2025): Abdira, Juli
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/abdira.v5i3.846

Abstract

The rapid advancement of Artificial Intelligence (AI) has significantly impacted the education sector, highlighting the urgent need to equip high school students with relevant digital literacy skills. However, many students still lack fundamental understanding of AI technologies. This community service initiative aimed to introduce AI concepts and applications through an interactive experiential learning approach. The training was held across three cities—Mojokerto, Sidoarjo, and Surabaya—reaching 546 students and 25 teachers. Participants were introduced to popular AI tools such as ChatGPT, Ideogram.ai, Pixverse, Remaker.ai, Kling.ai, and Suno.com, and were tasked to produce 60-second creative content using those tools. Evaluation results showed improved understanding and high enthusiasm, with average satisfaction scores above 4.38 on a 5-point scale. Furthermore, many students expressed interest in developing their own AI-based projects after the session. In conclusion, this training effectively addressed the AI literacy gap among high school students and fostered critical and creative thinking skills essential for thriving in the digital era
Co-Authors A. B. Tjandrarini Achmad Arrosyidi Achmad Yanu Aliffianto Agile Jaunty Christy Akhmad Yogie Aldi Irwantono Saputra Angesti, Dyan Anita Permatasari Anjik Sukmaaji Antok Supriyanto Ari Setyo Budiono Arridho, Umair Mustaurid Arridho, Umair Mustaurid Arvin Ray Anggasta Ayuningtyas Ayuningtyas Bali, Mustafa Bima Satria Utama Binawati, Lilis Budi Wiranata Sihombing Budiono, Ari Setyo Budiono, Ari Setyo Candraningrat, Candraningrat Christy, Agile Jaunty Christy, Agile Jaunty Darwin Yuwono Darwin Yuwono , Riyanto Darwin Yuwono Riyanto, Darwin Yuwono Effendi, Pradita Maulidya Era Norma Hidayah Erwin Sutomo Fania Putri, Regita Fendy Gerry Foe Fitriyaningrum, Lulut Fitriyaningrum, Lulut Foe, Fendy Gerry Foe, Fendy Gerry Gemilang Citra Perdana Hardman Budiardjo, Hardman Hardman Budiarjo Haryanto Tanuwijaya Henry Bambang Setyawan Hidayah, Era Norma I Gusti Ngurah Alit Widana Putra Januar Wibowo Jeanne Asteria Wawolangi Jusak Jusak Jusak Jusak Khotimah, Dewi Ayu Khusnul Khotimah, Dewi Ayu Khusnul Kurniawati, Nurul Diyah Kusworo, Angen Yudho Machiko Nugraha Indriyanto Mardiyah, Dewi Rahayu Mardiyah, Dewi Rahayu Maria Widyastuti Marina Tri Milasari Mario Angelo Kevin Buga Langoday Milasari, Marina Tri Milasari, Marina Tri Mochamad Farkhan Syahtoni Mochammad Aldiansyah , Putra Mochammad Arifin Mochammad Arifin Muhammad Ilham Saleh Mustafa, Putra Yoga Dwiangga Mustafa, Putra Yoga Dwiangga Natsir Salasa Ngariwati Ngariwati Oktaviani oktaviani Panjaitan, Thyophoida W. S. Panjaya, Michael Richie Panjaya, Michael Richie Paramastri, Raras Dhika Paramastri, Raras Dhika Pebriantono, Pebriantono Pebriantono, Pebriantono Perdana, Gemilang Citra Porajow, Christine Patricia Elvano Pradita Maulidya Effendi Puji Widodo, Arifin Putra Yoga Dwiangga Mustafa Putri Erdiana, Setya Rahmawati, Endra Rudi Santoso Rudi Santoso Rudi Santoso, Rudi Salasa, Natsir Salasa, Natsir Sihombing, Budi Wiranata Sihombing, Budi Wiranata Siswo Martono, Siswo Sri Suhandiah Sulistiowati SULISTIOWATI Sulistiowati Sulistiowati Sulistiowati Sulistiowati Sulistiowati, Sutikno Surya Indah Puspita, Dwi SUTIKNO Teguh Sutanto Titik Lusiani Tony Soebijono Tony Soebijono Tony Soebijono Tony Soebijono Tony Soebijono Tony Soebijono Tri Sagirani Tutut Wurijanto Umair Mustaurid Arridho Valentinus Roby Hananto Vivine Nurcahyawati Wangi, Mega Pandan Wulandari, Sri Hariani Eko Yogie, Akhmad Yogie, Akhmad Yosef Richo , Adrianto Yosef Richo Adrianto Yosef Richo Adrianto, Yosef Richo Yuwono Riyanto, Darwin