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All Journal Jupiter Techno.Com: Jurnal Teknologi Informasi Jurnal Simetris Jurnal sistem informasi, Teknologi informasi dan komputer Infotech Journal Jurnal Ilmiah KOMPUTASI Prosiding Seminar Nasional Teknoka JITK (Jurnal Ilmu Pengetahuan dan Komputer) Indonesian Journal of Applied Informatics Jurnal Riset Informatika Progresif: Jurnal Ilmiah Komputer Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Community Development Journal: Jurnal Pengabdian Masyarakat Infotech: Journal of Technology Information Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Teknik Informatika (JUTIF) Journal of Business and Audit Information System (JBASE) Jurnal Pendidikan dan Teknologi Indonesia KLIK: Kajian Ilmiah Informatika dan Komputer Jurnal Abdi Masyarakat Indonesia SYNERGY: Jurnal Bisnis dan Manajemen Jurnal Pustaka AI : Pusat Akses Kajian Teknologi Artificial Intelligence Jurnal Inovasi Pengabdian dan Pemberdayaan Masyarakat Jurnal Sistem Informasi dan Manajemen The Indonesian Journal of Computer Science Jurnal Kemuhammadiyahan dan Integrasi Ilmu Jurnal Media Digital Journal of Nexural Intelligence
Ade Davy Wiranata
Universitas Muhammadiyah Prof. Dr. HAMKA Jakarta, Indonesia
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Mathematics Public Health Social Sciences

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Journal : indonesian journal of applied informatics

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Perbandingan Tingkat Akurasi Algoritma Naïve Bayes, Decision Tree dan Random Forest dalam Analisis Sentimen Pengguna Aplikasi Samsat Digital Nasional Hilmi Ammar; Ade Davy Wiranata
IJAI (Indonesian Journal of Applied Informatics) Vol 10, No 1 (2025)
Publisher : Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/ijai.v10i1.111010

Abstract

Abstrak : Penelitian ini menganalisis sentimen pengguna terhadap aplikasi Signal – Samsat Digital Nasional. Dari total 2.000 ulasan yang terkumpul, setelah melalui tahapan filter data diperoleh 1.743 data yang digunakan untuk analisis. Data tersebut kemudian dipecah menjadi 1.394 data pelatihan (alokasi 80%) dan 349 data pengujian (alokasi 20%). Tiga model klasifikasi yang digunakan dalam penelitian ini meliputi Naïve Bayes, Decision Tree, dan Random Forest. Hasil penelitian menunjukkan bahwa Random Forest memiliki performa terbaik dengan akurasi 92,9% serta keseimbangan tinggi dalam mengenali sentimen positif (f1-score  95,9%) dan negatif (f1-score  73,1%). Naïve Bayes mencapai akurasi 89,4% namun kurang seimbang, sedangkan Decision Tree memperoleh akurasi 86,8% dengan hasil yang lebih stabil dibandingkan Naïve Bayes. Secara keseluruhan, visualisasi data berdasarkan analisis menggunakan kamus lexicon menunjukkan bahwa 82,9% ulasan bersentimen positif dan didominasi oleh rating bintang lima, yang mengindikasikan bahwa pengalaman pengguna terhadap aplikasi Signal – Samsat Digital Nasional tergolong sangat baik.=====================================================Abstract :This research analyzes user sentiment towards the Signal – National Digital Samsat application. From a total of 2,000 collected reviews, after going through the data filtering stage, 1,743 data were obtained for analysis. The data was then split into 1,394 training data (80% allocation) and 349 testing data (20% allocation). Three classification models used in this study were Naïve Bayes, Decision Tree, and Random Forest. The results showed that Random Forest had the best performance with 92.9% accuracy and high balance in recognizing positive (f1-score 95.9%) and negative (f1-score 73.1%) sentiment. Naïve Bayes achieved 89.4% accuracy but was less balanced, while Decision Tree achieved 86.8% accuracy with more stable results than Naïve Bayes. Overall, data visualization based on analysis using the lexicon dictionary shows that 82.9% of reviews are positive and dominated by five-star ratings, which indicates that the user experience of the Signal – Samsat Digital Nasional application is classified as very good.
Co-Authors Ahamad Ahdani Ahmad, Irsana Al-Tain, Qolibu Rozak Aldisa, Rima Tamara Anton Maulana Ibrahim Ariyansyah, Riyan Asruddin Asruddin Rudi Asrul Sani Azhar, Nur Chalik Bagus Arfian Laksono Baktiar, Muhammad Yusuf Budiyantara, Agus Catur Nugroho Cleary Syafi'i, Akbar Dede Irawan Deni Mahdiana Dwi Prastiko, Andika Dzikrillah, Ahmad Rizal Elvinaadellia, Elvinaadellia Erizal Erizal Fadhilah, Ash Shoffi Hana Fakhriyyah , Alma Nisa Firdaus Firmansyah Firmansyah, Firadaus Fitria Nur Hasanah Gunadi, Reza Haderiansyah Haderiansyah Hamimuddin, Moch Hilmi Ammar I Ketut Sudaryana, I Ketut Indriani Indriani Intan Murniasih Intan Murniasih Irwansyah Irwansyah Irwansyah Irwansyah Irwansyah Irwansyah iswahyudi Iswahyudi Iswahyudi Jazuli, Umar Jefri Kusuma Rambe M, Tupan Tri MA'MUN, AKHMAD HAQIQI Makmun, Akhmad Haqiqi Maulana, Ninda Baitza Meitiyani, Meitiyani Miftahuddin Miftahuddin Mirza Sutrisno Muhamad Fadilah Rafli Muhammad Efrizal Febriyan Muhammad Erik Muhammad Fariz Muhammad Iqbal Muhammad Yusuf Siregar Mukhtar, Ahmad Amirrudin Murniasih, Intan Muryono, Tupan Tri Mutiarawan, Rezza Anugrah Ninda Baitza Maulana Nunik Pratiwi Pinardi, Sofia Pratiwi, Nunik Rabbani, Abrar Dyah Rachman, Hafid Sulistyo Rafie Rafie Rahardjo, Rafi Diandra Dani Rahmi Imanda Ramza, Harry Rayhan Suwito Rezza Anugrah Mutiarawan Ridha Faiz Ananda Rima Tamara Aldisa Rima Tamara Aldisa Riyan Ariyansah Riza Alamsyah Rizal Rizal Rizki Adi Saputra Rosalina Rosalina Rudy Ansari Saefulloh, Mochamad Saifudin, Yazid Saryanto, Hendi Sinduningrum, Estu soleman soleman Soleman, Soleman Sulistiawati Sulistiawati Syakura, Rais Abdan Widodo, Muh. Adnan Widodo, Muhammad Adnan Wulansari, Aprilya Siti Zulhamdani Zulhamdani