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All Journal Jupiter Techno.Com: Jurnal Teknologi Informasi Jurnal Simetris Jurnal sistem informasi, Teknologi informasi dan komputer Infotech Journal Jurnal Ilmiah KOMPUTASI Prosiding Seminar Nasional Teknoka Indonesian Journal of Applied Informatics Jurnal Riset Informatika Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Community Development Journal: Jurnal Pengabdian Masyarakat Infotech: Journal of Technology Information Idealis : Indonesia Journal Information System Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Teknik Informatika (JUTIF) Journal of Business and Audit Information System (JBASE) Jurnal Pendidikan dan Teknologi Indonesia KLIK: Kajian Ilmiah Informatika dan Komputer Jurnal Abdi Masyarakat Indonesia SYNERGY: Jurnal Bisnis dan Manajemen Jurnal Pustaka AI : Pusat Akses Kajian Teknologi Artificial Intelligence Jurnal Inovasi Pengabdian dan Pemberdayaan Masyarakat Jurnal Sistem Informasi dan Manajemen The Indonesian Journal of Computer Science Jurnal Kemuhammadiyahan dan Integrasi Ilmu Jurnal Pengabdian kepada Masyarakat (DIASYA) Jurnal Media Digital
Ade Davy Wiranata
Universitas Muhammadiyah Prof. Dr. HAMKA Jakarta, Indonesia
Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Mathematics Public Health Social Sciences Other

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Journal : The Indonesian Journal of Computer Science

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Analisis Sentimen Ulasan Kepuasan Pengguna Aplikasi BSI Mobile Dengan Menggunakan Naive Bayes Syakura, Rais Abdan; Wiranata, Ade Davy
The Indonesian Journal of Computer Science Vol. 13 No. 3 (2024): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i3.4063

Abstract

The BSI mobile application is a digital platform provided by BSI bank for carrying out financial transactions via smartphone. The BSI application does not only carry out transactions, however, it provides sharia features that are adapted to Islamic sharia principles such as sharia investment, zakat and infaq and so on. The methodological process consists of collecting data from 998 reviews which are used as a dataset, preprocessing with the aim of cleaning the data using several stages. Labeling is done by analyzing the sentiment of reviews on the dataset by dividing the data 60% to 40%, resulting in a positive value of 98% and a negative value of 2%. The implementation of the Naive Bayes algorithm in this research resulted in a confusion matrix evaluation with accuracy of 98.71%, precision of 99.22% and recall of 99.48%. This research aims to improve applications through reviews on Google Playstore by analyzing sentiment so that the service and quality of their applications match user feedback.
Co-Authors Ahamad Ahdani Ahmad, Irsana Al-Tain, Qolibu Rozak Al-Tain, Qolibu Rozaq Aldisa, Rima Tamara Ariyansyah, Riyan Asruddin Asrul Sani Azhar, Nur Chalik Baktiar, Muhammad Yusuf Budiyantara, Agus Candra, Ariya Pannadhitthana Catur Nugroho Cleary Syafi'i, Akbar Dede Irawan Deni Mahdiana Deni Mahdiiana Dewanto, Yogga Tolly Dwi Prastiko, Andika Dzikrillah, Ahmad Rizal Elvinaadellia, Elvinaadellia Erik, Muhammad Erizal Erizal Fadhilah, Ash Shoffi Hana Fakhriyyah , Alma Nisa Firdaus Firmansyah Firmansyah, Firadaus Firmansyah, Gripsy Adep Fitria Nur Hasanah Gunadi, Reza Haderiansyah Haderiansyah Haderiansyah Haderiansyah Hamimuddin, Moch Hilmi Ammar I Ketut Sudaryana, I Ketut Imam Riadi Indriani Indriani Irwansyah Irwansyah Irwansyah Irwansyah Irwansyah Irwansyah Iswahyudi Iswahyudi Jazuli, Umar Jefri Kusuma Rambe M, Tupan Tri MA'MUN, AKHMAD HAQIQI Makmun, Akhmad Haqiqi Maulana, Ninda Baitza Meitiyani, Meitiyani Miftahuddin Miftahuddin Mirza Sutrisno Muchlas Muhamad Fadilah Rafli Muhammad Efrizal Febriyan Muhammad Iqbal Muhammad Yusuf Siregar Mukhtar, Ahmad Amirrudin Murinto Murniasih, Intan Muryono, Tupan Tri Mutiarawan, Rezza Anugrah Ninda Baitza Maulana Nunik Pratiwi Pinardi, Sofia Pratiwi, Nunik Rabbani, Abrar Dyah Rachman, Hafid Sulistyo Rafie Rafie Rahardjo, Rafi Diandra Dani Rahayu, Leni Sri Rahmi Imanda Ramza, Harry Rayhan Maulana Rayhan Suwito Rezza Anugrah Mutiarawan Ridha Faiz Ananda Rima Tamara Aldisa Rima Tamara Aldisa Riyan Ariyansah Riza Alamsyah Rizal Rizal Rizki Adi Saputra Rosalina Rosalina Saefulloh, Mochamad Saifudin, Yazid Saryanto, Hendi Shofwan Hanief Sinduningrum, Estu Soleman, Soleman Sulaeman, Mia Kamayani Sulistiawati Sulistiawati Sunardi Sunardi Syakura, Rais Abdan Wahju Tjahjo Saputro Widodo, Muh. Adnan Widodo, Muhammad Adnan Wulansari, Aprilya Siti Zulhamdani Zulhamdani