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All Journal Afkaruna: Indonesian Interdisciplinary Journal of Islamic Studies Indonesian Journal of Islam and Muslim Societies Transformasi: Jurnal Pengabdian Masyarakat ANIDA : Aktualisasi Nuansa Ilmu Dakwah Global Review of Islamic Economics and Business Al-Idarah: Jurnal Manajemen dan Administrasi Islam JPM (Jurnal Pemberdayaan Masyarakat) Dirosat : Journal of Islamic Studies Jurnal Riset Mahasiswa Dakwah dan Komunikasi (JRMDK) Idarotuna: Jurnal Kajian Manajemen Dakwah Academic Journal of Da'wa and Communication Syiar: Jurnal Komunikasi dan Penyiaran Islam Matlamat Minda Tsaqofah: Jurnal Penelitian Guru Indonesia Jurnal Inovasi dan Pengembangan Hasil Pengabdian Masyarakat Academic Journal of Dawa and Communication Jurnal Manajemen Dakwah
Triatmo, Agus Wahyu
UIN Raden Mas Said Surakarta
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : Matlamat Minda

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Analisis Dimensi Kualitas Layanan Akademik Berdasarkan Persepsi Mahasiswa Program Studi Manajemen Dakwah Agus Wahyu Triatmo; Ade Yuliar
Jurnal Matlamat Minda : Manajemen Dakwah Vol 2 No 2 (2022): Vol. 2 No. 2 Desember 2022
Publisher : STAIN Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56633/jdki.v2i2.432

Abstract

This study aims to determine student perceptions of the quality of academic services in the Department of Da'wah Management Faculty of Ushuluddin and Da'wah UIN Raden Mas Said Surakarta. The determination of the object of this study is based on convenience sampling. This research is a quantitative descriptive study with multiple case study approach. The conclusion of this study shows that in general, students' perceptions of the quality of academic services viewed from aspects of tangibles, reliability, responsiveness, assurance and empathy are quite good. However, there are still weaknesses including those related to aspects of adequate infrastructure and improvement of the ability of lecturers in teaching. In addition, the response of the department leadership in terms of service to students to be improved.
Co-Authors Ade Yuliar Akhmad Anwar Dhani Amin, Juhdi Arif Nugroho Atmawati, Inggit Drajat Tri Kartono Drajat Tri Kartono Drajat Tri Kartono Fathurrohman Husen Ghalda Amatullah Joko Suryono Khasanah, Fika Awwalul Mahardika, Mei Candra Muhammad Roqib Muhammad, Zakariya Nurokhman, Firmansyah Nugroho Ravik Karsidi Ravik Karsidi Ravik Karsidi Riskyi Nurdiawati Saidun, Muhammad Sari, Ambar Supandi Supandi Suwarto Suwarto Suwarto Suwarto Suwarto Suwarto Totok Sudaryanto Yunika Triana