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All Journal The Indonesian Journal of Public Administration (IJPA) Jurnal Pendidikan Ekonomi & Bisnis JURNAL SERAMBI ILMU Abdi Dosen : Jurnal Pengabdian Pada Masyarakat Jurnal Ilmiah Manajemen Kesatuan Jurnal Inovasi Pendidikan MH Thamrin Business Review and Case Studies Berdikari : Jurnal Ekonomi dan Statistik Indonesia International Journal Administration, Business & Organization Jurnal Pengabdian Masyarakat Information Technology (JPM ITech) Jurnal Manajemen Bisnis dan Organisasi Jurnal Gici Jurnal Keuangan dan Bisnis Madani: Multidisciplinary Scientific Journal Kreativitas Pada Pengabdian Masyarakat (Krepa) Jurnal Umum Pengabdian Masyarakat (JUPEMAS) Social Sciences Journal (SSJ) TPeT
Luluh Abdilah Kurniawan
Universitas Panca Sakti Bekasi
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REFORMASI BIROKRASI PELAYANAN PUBLIK DAN PERAN KOMUNIKASI MASSA DI MALAYSIA, VIETNAM, DAN JEPANG Widiastuti, Ika; Mulyaningsih, Mulyaningsih; Kurniawan, Luluh Abdilah; Mulyana, Agung Putra; Muhammad Adiba, Mirza Azkia
The Indonesian Journal of Public Administration (IJPA) Vol 11, No 2 (2025): THE INDONESIAN JOURNAL OF PUBLIC ADMINISTRATION (IJPA) JULI-DESEMBER 2025
Publisher : Department of Public Administration, Faculty of Social and Political Science, Universitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52447/ijpa.v11i2.8825

Abstract

Tanggung jawab pemerintah adalah memenuhi hak dan kebutuhan dasar masyarakat melalui pelayanan publik yang efektif. Reformasi birokrasi bertujuan meningkatkan kualitas layanan publik dengan prinsip transparansi, partisipasi, dan akuntabilitas. Metode penelitian menggunakan pendekatan kualitatif dengan studi kepustakaan. Hasil penelitian menunjukkan bahwa pelayanan publik di Malaysia menekankan nilai etis melalui manajemen sumber daya manusia yang berintegritas. Vietnam mengedepankan reformasi birokrasi dalam kemudahan mendirikan bisnis, sedangkan Jepang menonjol dengan kualitas layanan yang prima serta pemanfaatan teknologi informasi. Selain aspek administratif, komunikasi massa berperan penting dalam menyosialisasikan kebijakan, membangun citra birokrasi, serta memperkuat partisipasi publik. Media massa berfungsi sebagai saluran informasi, kontrol sosial, sekaligus ruang partisipatif dalam mendorong keberhasilan reformasi birokrasi. Kata kunci: reformasi birokrasi, pelayanan, public, media 
The Effects of Workforce Competence and Total Quality Management on Employee Performance in the Textile Industry in West Java Yudistria, Yuyus; Kurniawan, Luluh Abdilah; Juniarti, Atty Tri
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 5 (2025): JIMKES Edisi September 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i5.4094

Abstract

This study investigates the direct and indirect effects of workforce competence and Total Quality Management (TQM) implementation on employee performance in the textile and textile products (TPT) industry in West Java. Using a survey of 328 employees across major TPT firms, data were collected through structured questionnaires and interviews and analyzed with path analysis to quantify causal relationships. Results indicate that workforce competence directly improves employee performance by 26.32% and indirectly through TQM by 17.57%, contributing a total of 43.89%. Meanwhile, TQM shows a direct impact of 16.81% and a stronger indirect effect through motivation of 34.38%, highlighting its central role in enhancing employee outcomes. Together, competence and TQM account for 78.3% of performance variation, underscoring their synergistic influence in driving productivity and quality. The findings imply that investing in employee training to strengthen technical and operational competencies, alongside adopting TQM practices such as continuous improvement and employee empowerment, can significantly improve performance. This study contributes to the management literature by clarifying how competence and TQM interact in a skill-intensive and competitive industry context. Limitations include its regional focus and reliance on self-reported data. Future research should extend the scope to other industries and incorporate additional organizational factors.
Co-Authors ., Jaenudin AA Sudharmawan, AA Abdul Holik Agung Putra Mulyana Ardin Ardin Ari Soeti Yani Arviana Wulandari Atty Tri Juniarti Azhar Affandi Aziz, Syaefudin Dewi Endah Fajariana, Dewi Endah Didik Setiyadi Edward, Robert Endang Retnoningsih Gunawan Gunawan Handayani, Sri Ika Widiastuti Ika Widiastuti, Ika JAENUDIN JAENUDIN Jayawarsa, A.A. Ketut Maharif Maharif Maharif, Maharif Mirza Azkia Muhammad Adiba Moh. Sidik Priadana Mulyana, Agung Putra Mulyaningsih Mulyaningsih Nurul Huda Rosadi, Rama Samsul Ode Santi Sirilius Seran, Sirilius Syahbaniar Rofiah Toni Endaryono, Bakti TRISNAWATI KUSUMAWARDHANI Umi Narimawati Uza Sukmana Wulandari, Arviana Yudistria, Yuyus Zaenal Muttaqin