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All Journal JITK (Jurnal Ilmu Pengetahuan dan Komputer) INTERACTION: Jurnal Pendidikan Bahasa International Journal of Economics Development Research (IJEDR) EKONOMI, KEUANGAN, INVESTASI DAN SYARIAH (EKUITAS) Akrab Juara : Jurnal Ilmu-ilmu Sosial MANAJEMEN Journal of Artificial Intelligence and Digital Business Jurnal Penelitian Ekonomi Manajemen dan Bisnis Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan Jurnal Ilmiah Ekonomi dan Manajemen Maslahah: Jurnal Manajemen dan Ekonomi Syariah Jurnal Ekonomi Bisnis Antartika Ardhi: Jurnal Pengabdian dalam Negri Jurnal Pengabdian Masyarakat Nasional Jurnal Ilmiah Manajemen dan Akuntansi Jurnal Pakar Manajemen Masyarakat Berkarya: Jurnal Pengabdian dan Perubahan Sosial JMAEKA: Jurnal Manajemen Ekonomi Akuntansi
Akbar, Dudi Duta
Universitas Bina Sarana Informatika, Jakarta
Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Public Health Social Sciences Other

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The Effect of Service Quality and Library Facilities on user Satisfaction at the Taman Ismail Marzuki Library Central Jakarta Zuma Dwi Anisa; Darkiman Ruminta; Dudi Duta Akbar
Jurnal Pakar Manajemen Vol. 3 No. 1 (2026): September
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/jpm.v3i1.949

Abstract

User satisfaction is an important indicator of library service success and is influenced by service quality and available facilities. This study aims to analyze the effect of service quality and library facilities on user satisfaction at Taman Ismail Marzuki Library, Central Jakarta. A quantitative approach was employed with 100 respondents selected using accidental sampling. Data were collected through a Likert-scale questionnaire and analyzed using IBM SPSS Statistics 26 through validity, reliability, classical assumption, multiple linear regression, t-test, F-test, and coefficient of determination analyses. The findings indicate that service quality has a positive and significant effect on user satisfaction, while library faciities also have a positive and significant effect. Simultaneously, both independent variabels significantly affect user satisfaction. The model obtained an R Square 0f 0.428 and an Adjusted R Square of 0.416, indicating that the two variables explain 41.6% of the variance in user satisfaction after model adjustment.
Penguatan Literasi Digital Keluarga Majelis Taklim Al-Ikhlas di Jati Mulya Suhardoyo Suhardoyo; Roydawaty Bunga Sihol; A. Sudrajat; Dudi Duta Akbar; Maura Hana Salsabila; Ajeng Andhini Mangkupraja
Masyarakat Berkarya : Jurnal Pengabdian dan Perubahan Sosial Vol. 3 No. 4 (2026): November : Masyarakat Berkarya : Jurnal Pengabdian dan Perubahan Sosial
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/karya.v3i4.3648

Abstract

This community service activity aimed to strengthen the digital literacy of members of Majelis Taklim Al-Ikhlas in Jati Mulya, Bekasi, particularly in using digital technology safely, critically, ethically, and productively within family and social life. The activity was conducted face-to-face on 4 October 2026 and involved 12 administrators/participants. The implementation used a participatory approach consisting of preparation, delivery of material, demonstrations, case studies, practical exercises, discussion, and evaluation. The material covered information verification, digital communication ethics, account and personal-data security, recognition of suspicious links and digital fraud, and productive use of digital technology for family communication, learning, and economic activities. Results of observation, discussion, and practical activities indicated that participants were able to identify basic principles of safe digital behavior, distinguish credible and questionable information through simple verification steps, and formulate more appropriate responses to digital communication situations. The activity also increased awareness that digital literacy is a social competence supporting family resilience and responsible participation in the digital environment.
Co-Authors A. Sudrajat A.Sudrajat Adriani Safitri Agustin, Meisa Ahmad Jurnaidi Wahidin Ajeng Andhini Mangkupraja Aldian Dwi Prasetio Andini Khoirunnissa Annisa Septia Kurniadewi Darkiman Ruminta Darkiman Ruminta Devi Apriliana Dinda Adila Yohan Eliana Wahyuning Tyas Euis Paramita Fitri Salsabyla Gilang Rizki Ramadani Gina Hoerun Nisa Hanafiah, Muhammad Hafiz Helena Maniku Hermanto Siregar Indah Yuli Kustianah Laela Kurniawati Lukytawati Anggraeni Maura Hana Salsabila Meisa Agustin Muhamad Rizky Najwa Nur Kamila Nisa, Gina Hoerun Nurita Manurung Prasetio, Aldian Dwi Pungkas Budiyono Putri Latifa Nur Aulia Roydawaty Bunga Sihol Ruminta, Darkiman Ruth Oktafiana Sitompul Shafa Kamilah Maryza Sugema, Iman Suhardoyo Syuhud Akbar Tiska Pattiasina Tri Mulya Wati Tyas, Eliana Wahyuning Wati, Tri Mulya Zuma Dwi Anisa