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All Journal JURNAL ILMU SOSIAL Journal of Public Policy and Management Review JPSI (Journal of Public Sector Innovations) Journal of Applied Science, Engineering, Technology, and Education

Susi Sulandari

Public Administration Departemen, Social And Politic Science Faculty Diponegoro University

Author-ID : 390828

Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Social Sciences Other

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ANALISIS KUALITAS PELAYANAN PUSAT KESEHATAN MASYARAKAT (PUSKESMAS) LARANGAN KECAMATAN HARJAMUKTI KOTA CIREBON Lourensia Utari Kusumawardani; Ida Hayu Dwimawanti; Susi Sulandari
Journal of Public Policy and Management Review Volume 4, Nomor 2, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Public services can be defined as any form of fulfillment, either in the form of public goods and public services are in principle the responsibility of and implemented by government agencies in an effort to meet the needs of society as well as in the implementation of the provisions of the legislation. PHC is a Technical Implementation Unit Medical Officer / District (UPTD) which is responsible for the implementation of the health sector in the region. The purpose of this study is to determine and analyze the quality of service Healthy Centre Prohibition Harjamukti District of Cirebon seen from Tangibles dimension, Realibility, Responsiveness, Assurance, and Empathy as well as provide recommendations for improvement of service quality. The method used is descriptive qualitative. The results showed that the quality of PHC services Prohibition of visits of 5 (five) dimensions Zeithaml Tangibles, Realibility, Responsiveness, Assurance, and Empathy is not good, because of the 5 (five) dimensions, there are two (2) dimensions are still poorly namely Tangible and Assurance while the other three dimensions, namely Reliability, Responsiveness and Empathy has been running well. So it can be said not meet the health center services Prohibition of 5 (five) dimension of service by Zeithaml.

KUALITAS PELAYANAN PUSKESMAS 01 WELERI KECAMATAN WELERI KABUPATEN KENDAL Bayu Putra Pratama; Susi Sulandari; Margareta Suryaningsih
Journal of Public Policy and Management Review Volume 5, Nomor 3, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Public service is the responsibility of the government and implemented by government agencies, be it in the central, local, and the environment of the State Owned Enterprises. One form of public service implemented by the government is fulfilling the needs of public health. Public Health Centre is one of the public organizations that provide health services to the people in the sub-district area. The existence of Public Health Centre because it is became the spearhead of the health services provided by local governments. This study aimed to describe the quality of services provided by 01 Public Health Centre Weleri to know what are the dimensions that hamper and support the service quality in 01 Weleri Public Health Centre. The type of research used is qualitative descriptive which look at the quality of service through the five dimensions of service that is tangible, reliability, responsiveness, assurance, and empathy. The results showed that the dimensions that support the services at the 01 Public Health Centre Weleri are responsiveness and assurance while the dimensions that hamper are tangible, reliability, and empathy. This is proved by the results of interviews and field observations of researcher who showed that patients of 01 Public Health Centre 2 Weleri satisfied with the responsiveness and assurance given but patients are assessing tangible, reliability, and empathy given are still not good.

Participation of women according to Law No 8 year 2012 about the election of DPR RI, DPD, DPRD in Semarang City Pangestika Rusadi Putri; Susi Sulandari
Journal of Public Policy and Management Review Volume 8, Nomer 3, Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The role of women in politics are still said to be difficult. Women and politics is difficult to achieve in Indonesia, the cause that is there is a culture that is growing in the community that the man responsible for finding the earnings and only responsible to take care of the child. By participating in the legislative elections could be one way for women to get into politics and eventually the interests of women would be represented. But the Law Number 8 year 2012 about the election of DPR RI, DPD, DPRD of women's legislative candidates remained rarely to be elected the legislative. The purpose of this research is to analyse the level of women's participation in the implementation of Law No. 8 year 2012 and describes the factors that inhibit women to participate. This research uses qualitative research types. Data collection techniques used were used observations and interviews. The analysis of the data is done through data collection, reduction of data, display data as well as the withdrawal of the conclusion. The results showed that women in the Semarang City had given her participation in fulfillment of a 30% representation of women but her participation is still low because there are still women who do not participate directly but only participate by supporting one of the parliamentary candidates only and still many women vii who do not know about the existence of this provision. The advice given that is making a small Committee as dealer information and aspirations, to educate women and their families about the benefits of women plunge into the world of politics and women more approach to surrounding residents.

PENGARUH KEMAMPUAN DAN MOTIVASI TERHADAP KINERJA PEGAWAI PADA BADAN PERENCANAAN PEMBANGUNAN DAERAH (BAPPEDA) KOTA SEMARANG Dita Aprilia Majid; Susi Sulandari
Journal of Public Policy and Management Review Volume 5, Nomor 2, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The paradigm of the regional development plan has begun in 2011. As the implementation of UU No. No. 22/1999 and UU No. 25/1999, regional development plan is giving to regional government. The regional development plan institution (BAPPEDA) in Semarang City is the institution that work for manage the development plan. Based on Semarang City rule number 13, year 2008, BAPPEDA has duty for implement the regional policy formulation and implementation especially for regional development plan. The purpose of this research is to identity and analyzes performance, skills, and motivation of BAPPEDA Semarang employees. This research is using explanatory quantitative design with the respondent from BAPPEDA employees. The process begin with determine the number of sample from the total BAPPEDA employees. It’s using questionnaire so the answer can be gotten from every variable. The research result of the effects of the ability and motivation to employee performance BAPPEDA Semarang with Kendal Tau formula has correlation between the ability and motivation of the employee's performance. Based on the results of correlation Kendal Tau, significance relationship exists between the ability and motivation of the employee's performance. The need for improvements to improve employee performance.

HUBUNGAN KETERAMPILAN DAN KOMUNIKASI PEGAWAI TERHADAP KUALITAS PELAYANAN PUBLIK DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU (DPMPTSP) KABUPATEN PURWOREJO Suparni Suparni; Susi Sulandari
Journal of Public Policy and Management Review Volume 7, Nomer 4, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Public Service Quality especially in the Investment and One Stop Service Agency of Purworejo Regency should be done well, but based on the observations of the researchers, the public service quality in the Investment and One Stop Service Agency of Purworejo Regency is still not good as indicated by the service poll of 46.2%. This is due to online licensing applications that sometimes error and the existence of new regulations Law No. 72 of 2017 concerning Licensing and Non-Licensing Services in the Network. The purpose of the research was to describe and analyze the public service quality, employee skills, employee communication and the relationship between employee skills and communication to public services quality in the Investment and One-Stop Service Agency of Purworejo Regency. The research method used quantitative research methods through survey. Based on the results of data analysis it can be seen that the public services quality in the Investment and One Stop Service Agency of Purworejo Regency is good with a total average score of 3,09 but there are two indicators that are still low, namely the ease of process indicators in services (2,78) and work tools (2,74). The skills of the employees in the Investment and One Stop Service Agency of Purworejo Regency are already good with a total average score of 3.04 and good employee communication with an average score of 3.05. Employee skills have a strong and significant positive relationship to service quality of 0.704 at a significance number of 0,000 (<0,1), employee communication has a moderate positive relationship of 0,566 and is significant at 0,000 (<0,1), and jointly between skills and communication of employee have a moderate positive relationship of 0,427 and are significant at 0,000 (<0,1). It can be concluded that the public service quality, employee skills, and employee communication in the Investment and One Stop Service Agency of Purworejo Regency is good. Suggestions that researchers can provide for further research related to public service quality please to use different variables.

ANALYSIS OF PENGGARON BUS STATION FACILITIES CITY OF SEMARANG Christ Prima Sedaya; Susi Sulandari
Journal of Public Policy and Management Review Volume 8 Nomer 4 Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

City Of Semarang is a capital city of Central Java Province that have 4 bus station in every corner of direction like Mangkang Bus Station in west,Penggaron Bus Station in east,Teroboyo Bus Station in north,and Banyumanik Bus Station in south.Since 1 September 2018, Teroboyo Bus Station was closed due to poor conditions. Therefore, as a researcher interested in seeing the readiness of the Bus Station to face the removal of passengers from the Teroboyo Bus Station in terms of terminal support facilities. One of research is the management of facilities at the Penggaron Bus Station. This research Result is to know how managing facilities at the Penggaron Bus Station The method used here is a qualitative research method. Data collection techniques are questionnaire, observation and documentation techniques in the form of documents or archives from the Ministry of Transportation of the City of Semarang and statistical data on the Penggaron Terminal. The research results at the Penggaron Terminal will show that the facilities at the Penggaron Bus Station have not been maximized, such as seating in the passenger waiting room don’t have a backrest, poor passenger toilet conditions, location of the mosque is not strategic, BRT (Bus Rapid Transit ) Trans Semarang shelter in quite poor condition, and SPBG (Gas Refueling Stations) that have not yet been opened for public.

THE RESPONSIVINESS OF REGIONAL WATER UTILITY COMPANY (PDAM) TIRTA MOEDAL OF SEMARANG CITY IN HANDLING THE PUBLIC COMPLAINTS Nia Pratiwi; Susi Sulandari
Journal of Public Policy and Management Review Volume 8, Nomer 3, Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Water services is one of many service sectors that have to fulfilled by the government on all region in Indonesia, includes Semarang City Government. The efforts by Semarang City Government to fulfill the clean water requirement for public is by optimizing the function of PDAM Tirta Moedal of Semarang City. The purpose of this research is to describe dan analyze the responsiviness of PDAM of Semarang City in handling the public complaints and to identify the support factors and the obstacle factors that influence the responsiveness of PDAM of Semarang City in handling the public complaints which is this research has been done by using descriptive qualitative research methode. The result showed that the responsiveness of PDAM of Semarang City in handling the public complaints was not yet responsive because there are some responsiveness phenomenon that cannot be fulfilled by PDAM of Semarang City in performing a responsive complaint services. Then, there is an obstacle factors in the improvement of the responsiveness PDAM of Semarang City in handling the public complaints that is organizational resource factor and technical guidance factor. Meanwhile, the supporting factor is the existence of Standard Operating Prosedure (SOP). The advice for Regional Water Utility Company (PDAM) of Semarang City to improve the responsiveness in handling the public complaints is to do open recruitment of new employees, do capability training for the employees, also to arrange the Citizen Charter in providing complaint services.

STRATEGI PENGELOLAAN DESA WISATA GIYANTI, KABUPATEN WONOSOBO Dini Puspita; Susi Sulandari
Journal of Public Policy and Management Review Volume 5, Nomor 2, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Tourism sector is a sector which can increase revenue for the region. Wonosobo have a very diverse tourism potential. One of them is the Tourism Village Giyanti which is very famous for the traditional culture and dances. Giyanti village also served as a Tourism Village and being one of the tourism potential object in Wonosobo Regency. But it has not been managed well in Wonosobo Regency. The focus and goal of this study is to formulate strategy for the management of tourist villages. It used the method of SWOT analysis (Strength, Weakness, Opportunities, Threats) analysis of existing strategic environment in the management of the Tourism Village. This study used a qualitative descriptive type by using informants from the Giyanti Village, and the Office of Tourism and Creative Economy Wonosobo District, as well as the Central Java Provincial Tourism Office. The results of the study management in Giyanti Tourism Village haven’t not maximized yet. By analyzing the internal and external environment are obtained strategies then using Litmus test to measure the level of strategic issues based on the scores of existing programs. Based on these results, it is suggested that the strategic programs that have been formulated can be implemented and applied consistently in Tourism Village Giyanti. This is done in order to improve management of the Tourism Village Giyanti to a better direction.

PENGARUH MOTIVASI DAN DISIPLIN KERJA TERHADAP KINERJA PEGAWAI DINAS PERDAGANGAN KOTA SEMARANG Nurcahaya Sinaga; Susi Sulandari
Journal of Public Policy and Management Review Volume 7, Nomer 3, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The key of success on the organization depends on interaction and coordination among employees when reach the organization’s goals. Human resources the movers of the other resources. When the human resources are working, it determines how the organization reach the goals. The problem on this research is how the influence of motivation and discipline to the employee’s performance in the Tradieng office of Semarang City. The aim on this research to know the influence between motivation and discipline to employee’s performance. This research used explanatory quantitative method and the respondents on this resarch are the employee’s on Trading Agency of Semarang Ciy. The method of collecting data are interview and questionnaire. The analysis technique on this research using Rank Kendall correlation. According to the result of the research, the employee’s performance are very good, motivation and discipline are good. The correlation test showing that motivation do not have any relation and influence to the employee’s performance, the discipline have a relation to the employee’s performance, while the motivation and the discipline have a relation to the employee’s performance but in a weak condition.

KINERJA ORGANISASI PADA DINAS PERHUBUNGAN, PARIWISATA, KEBUDAYAAN, KOMUNIKASI DAN INFORMATIKA KABUPATEN BLORA Intan Suryani; Susi Sulandari
Journal of Public Policy and Management Review Volume 5, Nomor 2, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

This research is done to describe the performance of the organization in the Department of Transportation, Tourism, Culture, Communication and Information Blora using organizational performance measurement indicators and the factors that affect organizational performance. Blora has considerable potential to compete with other regions, but the maintenance of tourism destinations, transportation, and communication to the public has less impact on the lack of existence of Blora. This research was done to find out the reach of productivity, responsiveness, outcomes, quality of service, and the use of resource DPPKKI Blora. Researcher also describes the factors that support and obstruct the performance of the organization. This research is kind of descriptive qualitative research, that the data collection techniques through observation, interview, and literature research. Informants were taken by the researcher is head of department, head of the DPPKKI and some Bloras’ societies. In this research, researcher used indicators of organizational performance from Jerry Harbour, Dwiyanto, and the Institute of Public Administration that combined according to problems in the field. The targets are made do not fully reached. The research found that human resources be a big factor in supporting and obstruct the performance of DPPKKI. Another thing, the researcher assume that organizational cultureof DPPKKI affects organizational performance is incoreect, but the results of research in the field of technology which is a factor supporting and obstructing organizational performance. Based on the results of this research concluded that the performance of the organization in the Department of Transportation, Tourism, Culture, Communication and Information Blora is needs to be increased. Recommendations given by the researcher is to increase the amount of human resources, need for education and training in turism and transport, infrastucture and facilities also need to do the filing procurement of renewable techonogies is a data processor.

Co-Authors Aloysius Rengga Amanda Novitasari K.D, Amanda Novitasari Arna A Manullang Bayu Putra Pratama Cahyani, Meyfita Esti Candra Wijanarko, Candra Candra, Muhammad Adhif Alfi Charolina Ayu Permatasari, Charolina Ayu Chita Widyanti Christ Prima Sedaya Dewi Rostyaningsih Diah Hariani Diah Hariani Dini Puspita Dita Aprilia Majid Dyah Hariani Dyah Lituhayu Endang Larasati Endang Larasati Fathurrochman Fathurrochman Fathurrohman Fathurrohman Hasan Mustofa Amirudin, Hasan Mustofa Ida Hayu D Ida Hayu Dwimawanti Ida Wantri Hastuti Iklima Rahmoona Indra Cakra Buana Intan Suryani Irris Pramadanti Tunjungsari Ja'far, M. Hammam KIKI WULANDARI Kurniasari, Herwinda Lourensia Utari Kusumawardani Lutfiana, Nurul M. Suryaningsih Maesaroh Maesaroh Margareta Suryaningsih Masrul Fuad Mega Hayuning Puspa Dewi Muhammad Al Amin Muhammad Mustam Nia Pratiwi Nilam Adini Rakhma Nilam Yuniar Puspitasari Nina Widowati Nurcahaya Sinaga Nurul Lutfiana Pangestika Rusadi Putri Priyadi, Budi Puspo Restyani Ayu Putri Ria Mustikah Drina S Rihandoyo Rihandoyo Rina Noviana, Rina Sekarini, Hayu Siregar, Yolanda Fricillia Siska Ariyani Sri Suwitri Suparni Suparni Syafril, Sinta Titi Darmi Tri Yuningsih Tri Yuningsih Tri Yuniningsih Utari Murni Adhi Vicka Tamaya Wahyu Lestari Wati, Liana Yoen Enno Hapsari

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