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Inovasi Pelayanan Publik dalam Pelayanan Pajak Kendaraan Bermotor di Kota Gorontalo Rendi A. Saleh; Fenti Prihatini Dance Tui; Yacob Noho Nani
Perspektif Administrasi Publik dan hukum Vol. 3 No. 1 (2026): Januari: Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v3i1.991

Abstract

Based on the analysis, (1) the support aspect has been implemented effectively, as evidenced by strong leadership commitment, policy support, the availability of facilities and infrastructure, adequate budget allocation, and solid inter-agency coordination, although technical constraints such as network disruptions remain. Further, (2) the capacity aspect is categorized as relatively adequate, reflected in the readiness of human resources, the availability of technological infrastructure, clear standard operating procedures, and the implementation of training programs, despite the need for further enhancement of technical competencies and network quality. Lastly, (3) the value aspect demonstrates highly positive outcomes, as the Warkop Samsat program provides significant benefits, including improved service quality, time and cost efficiency, service convenience, increased user satisfaction, and enhanced public compliance with motor vehicle tax payments In conclusion, public service innovation through the Warkop Samsat program in Gorontalo City has been effectively implemented, generating positive impacts for the community. However, further strengthening of technical aspects and capacity development is required to ensure the program's sustainability.
Artificial Intelligence Applications in Modern Tax Admin-istration: Opportunities and Challenges Vivi Venti Vera Sulila; Fenti Prihatini Dance Tui
Green Social: International Journal of Law and Civil Affairs Vol. 3 No. 2 (2026): June: International Journal of Law and Civil Affairs
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/greensocial.v3i2.299

Abstract

This research examines the application of artificial intelligence (AI) in modern tax administration, focusing on three domains: fraud detection, taxpayer services, and operational efficiency. The main problems identified are the gap between AI's rapid technical advancement and the readiness of governance, legal, and ethical frameworks, as well as the lack of integrated analysis across these dimensions. The objective is to synthesise empirical evidence on AI adoption opportunities and challenges, and to formulate actionable policy recommendations. Using a systematic literature review with thematic analysis of 20 sources (2021–2026), including OECD reports, peer-reviewed articles, and institutional studies, this research compares evidence from multiple jurisdictions (EU, US, China, Indonesia). The main findings show that AI adoption soared from 9% (2016) to 69% (2023), with fraud detection rates reaching 50%, potential efficiency gains of up to 40%, and processing time reductions of up to 70%. However, five critical challenges are identified: algorithmic bias and opacity, legal ambiguity, data privacy risks, accountability gaps, and human resource constraints. The synthesis reveals a non-linear (inverted U‑shape) relationship between AI usage intensity and professional vigilance. This research concludes that AI offers substantial opportunities, but success depends on humane, transparent, and accountable governance. An integrative three‑phase roadmap (inception, consolidation, optimisation) is proposed to balance power and trust dimensions in AI‑enabled tax administration.
Efektivitas Program Penyediaan Air Minum dan Sanitasi Berbasis Masyarakat (PAMSIMAS) di Kecamatan Kabupaten Gorontalo Dela Puspita Labaso; Juriko Abdussamad; Fenti Prihatini Dance Tui
Jurnal Ekonomi, Manajemen, Ilmu Sosial dan Politik (J-EMSPOL) Vol. 2 No. 3 (2025): Jurnal Ekonomi, Manajemen, Ilmu Sosial dan Politik
Publisher : CV. Dalle’ Deceng Abeeayla

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69623/j-emspol.v2i3.159

Abstract

This study aims to evaluate the effectiveness of the community-based drinking water supply and sanitation program (PAMSIMAS) in Telaga Biru District, Gorontalo Regency, focusing on three villages: Modelidu, Ulapato A, and Ulapato B. The research method used is descriptive qualitative with data collection techniques through interviews, observation, and documentation. The results show that the effectiveness of the program varies in each village, namely Modelidu and Ulapato A villages, the program has not been fully effective due to weak institutional management, low community participation, and limited infrastructure maintenance. Meanwhile, Ulapato B village shows successful program implementation with routine maintenance, good water quality, and active community participation. These findings indicate that the sustainability of the program is highly dependent on community participation, strengthening village institutions, and ongoing technical and policy support. This study recommends revitalizing management institutions and increasing community capacity as keys to the effectiveness of the community-based drinking water supply and sanitation program (PAMSIMAS) in rural areas.
Effectiveness of Training Programs at the Gorontalo City Small and Medium Enterprises (LLK-UKM) Job Training Workshop Iwan Adam; Fenti Prihatini Tui; Romy Tantu
PROVIDER JURNAL ILMU PEMERINTAHAN Vol. 3 No. 1 (2024): April 2024 - September 2024
Publisher : Program Studi Ilmu Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59713/bcqr2c81

Abstract

This research aims to describe (1) the effectiveness of training activities at the Small and Medium Enterprises Job Training Workshop (LLK-UKM) in Gorontalo City and (2) Determining Factors for the Effectiveness of Training Activities at the Gorontalo City Small and Medium Enterprises Job Training Workshop (LLK-UKM). . The research method used in this research is a research method with a qualitative approach. Data collection techniques were carried out using interviews, observation and documentation. The research results show that first, the effectiveness of the training program at the Gorontalo City Small and Medium Enterprises Job Training Workshop (LLK-UKM) can be seen from 1) Understanding the program. 2) Right on target, 3) On time, 4) Achievement of goals 5) Real change. Of these 5 aspects, there is one aspect that is not yet effective, namely understanding the program. The process of disseminating information has not been effective, resulting in some people not knowing about the training program organized by LLK-UKM Gorontalo City. Second, the effectiveness of the training program at the Gorontalo City Small and Medium Enterprises Job Training Workshop (LLK-UKM) can be seen from two aspects, namely: (1) Human resources and (2) Infrastructure. The research results show that these two factors are not effective. The lack of instructors available at LLK UKM Gorontalo City is hampering training activities. Likewise, the second factor is inadequate infrastructure. Apart from the very limited amount of equipment available, most of it is still manual equipment.  
EFEKTIVITAS PELAYANAN PUBLIK DI DINAS PUPR PROVINSI GORONTALO DALAM MENINGKATKAN AKSES RUMAH LAYAK HUNI BAGI MASYARAKAT MISKIN Rizky Ayulia Sari; Fenti Prihatini Tui; Alfiyah Agussalim
Indonesian Journal of Social Science and Education (IJOSSE) Vol. 2 No. 2 (2026): Vol 2. No. 2 Edisi Mei 2026
Publisher : JCI Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/ijosse.v2i2.2719

Abstract

Penelitian ini bertujuan untuk mengetahui efektivitas pelayanan publik di Dinas PUPR Provinsi Gorontalo dalam meningkatkan akses rumah layak huni bagi masyarakat miskin. Analisis dilakukan berdasarkan indikator efektivitas program yang meliputi pemahaman program, ketepatan sasaran, ketepatan waktu, tercapainya tujuan, dan perubahan nyata. Penelitian menggunakan pendekatan kualitatif dengan metode deskriptif. Data dikumpulkan melalui observasi, wawancara, dan dokumentasi pada pihak Dinas PUPR, pemerintah desa, dan masyarakat penerima bantuan Rumah Layak Huni (RLH). Hasil penelitian menunjukkan bahwa efektivitas pelayanan publik dalam program Rumah Layak Huni belum sepenuhnya optimal. Pemahaman program dan ketepatan sasaran telah berjalan cukup baik, meskipun masih terdapat kendala pada pemahaman prosedur dan verifikasi data penerima bantuan. Ketepatan waktu pelaksanaan program belum maksimal akibat hambatan administrasi dan proses pencairan bantuan. Namun demikian, program RLH telah memberikan dampak positif terhadap peningkatan kualitas tempat tinggal, kenyamanan, serta kualitas hidup masyarakat penerima manfaat.
KINERJA PELAYANAN PUBLIK DI KELURAHAN TENILO KECAMATAN KOTA BARAT KOTA GORONTALO Natasya Utina; Fenti Prihatini Tui; Yacob Noho Nani
Indonesian Journal of Social Science and Education (IJOSSE) Vol. 2 No. 3 (2026): Vol 2. No. 3 Edisi Juni - September 2026
Publisher : JCI Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/ijosse.v2i3.2877

Abstract

Penelitian ini bertujuan untuk mengetahui dan menganalisis kinerja pelayanan publik di Kelurahan Tenilo Kecamatan Kota Barat Kota Gorontalo berdasarkan indikator Kebijakan Pelayanan, Profesionalisme Sumber Daya Manusia, Sarana dan Prasarana, Sistem Informasi Pelayanan Publik, Konsultasi dan Pengaduan, serta Inovasi sesuai dengan Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Nomor 17 Tahun 2017. Metode penelitian yang digunakan adalah penelitian kualitatif dengan pendekatan deskriptif. Teknik pengumpulan data yang digunakan meliputi observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa kinerja pelayanan publik di Kelurahan Tenilo Kecamatan Kota Barat Kota Gorontalo secara umum telah berjalan dengan cukup baik. Pada aspek Kebijakan Pelayanan, pelayanan telah dilaksanakan sesuai Standar Operasional Prosedur (SOP) dan ketentuan yang berlaku. Profesionalisme SDM menunjukkan bahwa aparatur memiliki sikap ramah, responsif, serta mampu memberikan pelayanan sesuai tugas dan fungsinya, meskipun pengembangan kompetensi masih perlu ditingkatkan. Pada aspek Sarana dan Prasarana, fasilitas pendukung pelayanan masih belum memadai sehingga memerlukan perhatian pemerintah. Sistem Informasi Pelayanan Publik telah memanfaatkan media informasi dan teknologi, namun implementasinya belum optimal. Konsultasi dan Pengaduan telah berjalan dengan baik melalui mekanisme penyampaian aspirasi dan penyelesaian keluhan masyarakat. Sementara itu, pada aspek Inovasi, Kelurahan Tenilo telah melakukan berbagai upaya pengembangan pelayanan, namun inovasi yang diterapkan masih perlu ditingkatkan melalui optimalisasi teknologi informasi dan penyediaan sarana pendukung. Berdasarkan hasil penelitian tersebut dapat disimpulkan bahwa kinerja pelayanan publik di Kelurahan Tenilo Kecamatan Kota Barat Kota Gorontalo telah terlaksana dengan cukup baik, namun masih memerlukan peningkatan terutama pada aspek sarana dan prasarana, pemanfaatan teknologi informasi, serta pengembangan kompetensi aparatur agar pelayanan publik dapat berlangsung lebih efektif, efisien, dan memberikan kepuasan yang lebih tinggi kepada masyarakat.
Membangun Desa Berbasis Data: Penerapan Evidence Based Policy dalam Perencanaan Pembangunan Ekonomi Lokal di Kecamatan Batudaa Fenti Prihatini Tui; Juriko Abdussamad; Rahmatiah Rahmatiah; Riskawaty Ma’ruf
Hulondalo Jurnal Ilmu Pemerintahan dan Ilmu Komunikasi Vol 5 No 2 (2026): Juli - Desember 2026
Publisher : Fakultas Ilmu Sosial dan Ilmu Poliitik Universitas Ichsan Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59713/k45hj875

Abstract

Di tengah keterbatasan anggaran publik, model pengambilan keputusan yang bersifat spekulatif tersebut tidak lagi dapat ditoleransi. Di sinilah pentingnya adopsi paradigma baru melalui Evidence-Based Policy (kebijakan berbasis bukti) dengan lima indikator yakni: (1) Program assessment, (2) Budget development, (3) Implementation oversight, (4) Outcome monitoring, dan (5) Targeted evaluation. Pendekatan ini menuntut agar setiap kebijakan, strategi, dan alokasi anggaran pembangunan ekonomi lokal didasarkan pada data yang valid, hasil riset yang kuat, serta fakta-fakta empiris di lapangan. Penelitian ini bertujuan untuk menganalisis bagaimana penerapan evidence-based policy dalam Percanaan Pembangunan Ekonomi Lokal di Kecamatan Batudaa. Dengan Menggunakan metode kualitatif, dengan pendekatan deskriptif analitis. Hasil penelitian menunjukan bahwa Proses perencanaan pembangunan ekonomi lokal di Kecamatan Batudaa sudah sesuai dengan Undang-Undang No 25 tahun 2004 tentang Sistem Perencanaan Pembangunan Nasional (SPPN), namun dalam hal substansi dokumen perencanaan pembangunan RPJM dan RKP Desa belum didukung sepenuhnya dengan (analisis) data dan informasi yang memadai. Substansi dokumen perencanaan pembangunan desa masih cenderung sama dengan isi dokumen perencanaan periode sebelumnya. Selain itu kurangnya inovasi perangkat desa dalam proses perencanaan sehingga membutuhkan dukungan dari pemimpin perangkat daerah, perlunya penguatan sistem (tata kelola) perencanaan pembangunan yang lebih partisipatif dan berbasis pada bukti (evidence).
GOVERNMENT PROCUREMENT OF GOODS AND SERVICES SERVICES AT THE GORONTALO CULTURAL HERITAGE PRESERVATION CENTER Hadi Saputro Wirakusumah; Asna Aneta; Fenti Prihatini Dance Tui
Journal of Artificial Intelligence and Digital Economy Vol. 1 No. 6 (2024): European Journal of Artificial Intelligence and Digital Economy
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/jaide.v1i6.692

Abstract

The stages of implementing government goods and services procurement services are unclear and the factors determining success are not yet known in government agencies. This can lead to low public trust in the government procurement service process for goods and services. The aim of the research is to obtain an overview of the stages of implementation of government goods and services procurement services as well as the factors determining their success. This research was carried out at the Gorontalo Cultural Heritage Conservation Center. The research method used is descriptive qualitative with an inductive approach and analyzed in stages through data reduction, data presentation and drawing conclusions. The data sources for this research consist of primary and secondary data. Primary data is selected informants related to goods/services procurement activities and providers who have carried out work at the agency. Secondary data is supporting data in the form of printed documents and related files. Data collection was carried out by means of observation and in-depth interviews. The results of this research show that there are two stages in the procurement of goods and services that are not optimal. The two stages in question are the procurement preparation stage and provider selection. Apart from that, human resource competency and standard operational procedures as determining factors for service are still not optimal. It is hoped that with future improvements, outputs from the provision of goods and services procurement services can be achieved that are transparent, effective, efficient and fair, right on target and with minimal abuse of authority.
Pengembangan Kapasitas Aparatur Desa Dalam Menuju Desa Digital di Desa Doulan Kecamatan Bokat Kabupaten Buol Rahmat Hidayat U.Timumun; Fenti Prihatini Dance Tui; Rustam Tohopi
Madani: Jurnal Ilmiah Multidisiplin Vol 2, No 9 (2024): Oktober
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.13846434

Abstract

This research aims to analyze and describe the capacity development of village officials towards a digital village in Doulan Village, Bokat District, Buol Regency as seen from: Joint Committee, Education, Knowledge, Leadership and Skills. This research method uses a descriptive approach with qualitative data analysis. The data collection techniques used are observation, interviews, documentation. The data analysis technique goes through the following stages: Data Reduction, Data Presentation and Data Verification. Based on the results of research analyzed in the field, the capacity development of village officials towards a digital village in Doulan Village, Bokat District, Buol Regency is seen from: Joint Committee, Education, Knowledge, Leadership and Skills. It has been implemented well, but there are still several things that need to be addressed and improved, namely the lack of knowledge regarding village digital. The need for technical guidance which is often provided by the local government. As well as increasing network capacity or signals used when inputting data.
Keterlibatan Perempuan dalam Pengembangan UMKM Kue Sukade di Desa Tunggulo Selatan: Peluang dan Tantangan Swastiani Dunggio; Juriko Abdussamad; Fenti Prihatini Dance Tui; Syahrir Abdussamad
Empiris Jurnal Pengabdian Pada Masyarakat Vol. 2 No. 1 (2024): Volume 2 Nomor 1 April 2024
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Ichsan Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59713/ejppm.v2i1.1096

Abstract

Artikel ini membahas keterlibatan perempuan dalam pengembangan Usaha Mikro, Kecil, dan Menengah (UMKM) kue sukade di Desa Tunggulo Selatan Kecamatan Tilongkabila Kabupaten Bone Bolango. Dalam beberapa tahun terakhir, perhatian terhadap pemberdayaan perempuan dalam sektor ekonomi telah meningkat secara signifikan. Hal ini sejalan dengan upaya global untuk mencapai kesetaraan gender dan meningkatkan partisipasi perempuan dalam berbagai bidang, termasuk ekonomi. Pengabdian ini bertujuan untuk mengidentifikasi peluang dan tantangan yang dihadapi oleh perempuan dalam mengelola UMKM kue sukade, yang merupakan salah satu produk unggulan desa tersebut. Metode yang digunakan adalah pendampingan dan partisipatif masyarakat. Selain itu, keberadaan UMKM ini juga menciptakan lapangan kerja bagi anggota komunitas lainnya, sehingga memperkuat jaringan sosial dan ekonomi di desa. Namun, meskipun terdapat banyak peluang, perempuan yang terlibat dalam UMKM kue sukade juga menghadapi berbagai tantangan yang signifikan. Salah satu hambatan utama adalah akses terhadap modal, yang sering kali menjadi kendala bagi perempuan untuk memulai atau mengembangkan usaha mereka. Selain itu, kurangnya pelatihan dan keterampilan dalam manajemen usaha serta pemasaran produk juga menjadi tantangan yang tidak kalah penting. Banyak perempuan yang tidak memiliki pengetahuan yang cukup tentang strategi pemasaran yang efektif, sehingga produk mereka kurang dikenal di pasar yang lebih luas. Dengan mempertimbangkan tantangan yang ada, penting untuk mengembangkan strategi yang dapat membantu perempuan dalam mengatasi hambatan-hambatan tersebut. Upaya untuk meningkatkan akses terhadap pelatihan dan modal sangat diperlukan agar perempuan dapat mengoptimalkan potensi usaha mereka. Program-program pemberdayaan yang melibatkan kerja sama antara pemerintah, lembaga swadaya masyarakat, dan sektor swasta dapat menjadi solusi efektif untuk mendukung perempuan dalam mengelola UMKM kue sukade. Oleh karena itu, mengatasi akar permasalahan yang dihadapi oleh perempuan dalam sektor UMKM bukan hanya akan meningkatkan kesejahteraan individu, tetapi juga berkontribusi pada pembangunan ekonomi yang lebih inklusif dan berkelanjutan di Desa Tunggulo Selatan.
Co-Authors Agussalim, Alfiyah Alya Amirunnisa Pusadan Amelia Abdullah Andika S Tabanal Arif Bobihu arifin tahir Arrazaq, Naufal Raffi Asna Aneta Badjuka, Alexander H. Bakari, Maimun Choirully, Rodifa Citra Amanda Harun Dalila, Margaretha H. Dauhi, Kartin Dela Puspita Labaso Delvi Murlia Mamonto Dimas, Mohamad Rifki Ditha Syahdyan Almaulita Dondick Wicaksono Wiroto, Dondick Wicaksono Dunggio, Moh. Rizki Fatmawati Mohamad Frengky Reymond Jantu Gaffar, Gaffar Gobel, Syafiga Nurcahyani H. Badjuka, Alexander Hadi Saputro Wirakusumah Hadjaratie, Srininang Hariana, Hariana Ina, Maurel Nurislamiyah D. Indri Patra Irawati Igirisa Irawaty Igirisa Iwan Adam Jaura K Yanji Juriko Abdussamad Kadullah, Priti Melani Karim, Alifzonardi Rahman Katili, Andi Yusuf Kiayi, Merlis Labaso, Dela Puspita Ladiku, Mohamad Rusdiyanto Marhaba, Marwan Melisa Kamaru Mitravin Igirisa Mohamad Raga Vael Walangadi Mozin, Sri Yulianti Mozin, Sri Yulianty Naki, Mohamad Rasid Natasya Utina Naufal R. Races Niken G. Umula Novi Dima Andayani Nur Rahma Ningsih supangkat Oktaviani Kaku Pakaya, Abdul Malik Panigoro, Siti Aisyah Febriani Pattipeilohy, Jesicha Agnesia Poliyama, Magfirah Prasethyo Darmawan Sumba Rahim, Rendy Rianto Rahman H. Lahabu Rahmat Hidayat U.Timumun Rahmatiah Rahmatiah Rajak, Fadila Abdul Ramadhan, Nur Fazryah Ramla Inaku Regyta Juliani Rendi A. Saleh Ridwan Ibrahim Riskawaty Ma’ruf Rizky Ayulia Sari Romy Tantu Rosman Ilato Rusli Isa Rustam Tohop Sabali, Susanto Salim, Yayuk Juliarti Sa’ban, Ingki Nurcahayani Siko Fadil Muhamad Siskawati P Moha Sri Astutik Siswandi Sri Rahmawaty Ibrahim Sri Susanti Said Suhartin Thaib Swastiani Dunggio Syahrir Abdussamad Syamsyah, Nur Tamaun, Witarti Tohopi, Rustam Udin Hamim Umar, Nurlin Vivi Venti Vera Sulila Walidun Husain Walidun Husain Yacob Noho Nani Yanti Aneta Yasin Mohamad Yulinar puluhulawa Zuchri Abdussamad