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Fenti Prihatini Dance Tui
Universitas Negeri Gorontalo
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Physics Public Health Social Sciences Other

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THE INFLUENCE OF EMPLOYEE PERFORMANCE ON SERVICE QUALITY IN BUNTULIA DISTRICT OFFICE Pakaya, Abdul Malik; Abdussamad, Juriko; Tui, Fenti Prihatini
Public Policy Journal Vol 5, No 2 (2024)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v5i2.2642

Abstract

This study aims to determine the effect of employee performance on service quality at the Buntulia District Office. The research method used in this study is the quantitative method, where the sample in this study amounted to 30 employees and 30 people from the Buntulia District community using a research approach and research design. Data collection techniques were carried out by distributing questionnaires to research respondents. The data analysis technique used is simple regression analysis. The results of the regression analysis test showed that there was a significant effect on employee performance on service quality at the Buntulia District Office. The first hypothesis (H1) can be proven or accepted. The R Square value is 0.342 in other words 34.2% of the independent variables namely (X) Employee Performance contributes to the variable (Y) Quality of Service, while the remaining 65.8% is in the form of contributions from other variables not examined in this study.
ADDRESSING VIOLENCE AGAINST WOMEN AND CHILDREN: POLICY IMPLEMENTATION FOR WOMEN AND CHILDREN'S PROTECTION Ina, Maurel Nurislamiyah D.; Tui, Fenti Prihatini Dance; Nani, Yacob Noho
Public Policy Journal Vol 4, No 3 (2023)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v4i3.2242

Abstract

The purpose of this study is to describe the implementation of Regional Regulation No. 9of 2019 in the P2TP2A Institution on the Protection of Women and Children in Bone BolangoRegency seen from the indicators of (a) Organization, (b) Interpretation/understanding, (c)Implementation. This research method uses descriptive qualitative, while the data collectiontechniques used are interviews, observation, and documentation. The findings of the researchshow that the Implementation of P2TP2A Institution Policies in the Protection of Women andChildren from Violence in Bone Bolango Regency is good in terms of organization,interpretation/understanding, and implementation. In general, it has been implemented but is notoptimal. Judging from the organization, it is in accordance with the procedure, and theinterpretation/understanding has been carried out but it can be said that it is not good because ithas not yet been achieved that many people understand the socialization carried out, humanresources are still lacking, and lack of public awareness. In the application, it has been runningwell in accordance with applicable regulations. In an effort to protect women and children, thecommunity must first know how to protect women and children. Therefore, supervision of theprotection of women and children is needed, as well as an increase in socialization andinterpretation/understanding with the entire community. Socialization can be done either throughadvertisements or social media.
IMPROVING THE QUALITY OF RELIGIOUS TEACHING THROUGH RELIGIOUS TEACHERS' INFORMATION AND ADMINISTRATION SYSTEMS (SIAGA) Gobel, Syafiga Nurcahyani; Tui, Fenti Prihatini; Nani, Yacob Noho
Public Policy Journal Vol 5, No 1 (2024)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v5i1.2524

Abstract

This study aims to determine (1) the Application of Information Systems and Administration of Religious Teachers in the Regional Office of Gorontalo Province, (2)The Factors that Determine the Success of the Implementation of the Religious Teacher Information and Administration System (SIAGA) at the Regional Office of the Ministry of Religion of Gorontalo Province can be seen from several indicators such as being accurate, timely, and relevant. The research method used is a qualitative approach with a descriptive research type. Data collection techniques namely, interviews, observation, and documentation. Based on the results of the study, (1) the process of implementing the religious teacher information and administration system (SIAGA) at the regional office of the Gorontalo province can be seen from several aspects, namely the form of application for implementing tasks, governance, and technology that has been implemented properly. However, in using the SIAGA application, some obstacles are found, such as the network, when the network has problems, it will be difficult for them to upload data. (2) the factors that determine the success of implementing the religious teacher information and administration system (SIAGA) at the regional office of the Ministry of Religion in Gorontalo province include several aspects, namely accurate, timely, and relevant. It can be seen that it has been implemented properly.
IMPROVED IMPLEMENTATION of THE COMMUNITY-BASED WATER SUPPLY AND SANITATION PROGRAM (PAMSIMAS) in TANGGA JAYA VILLAGE, DULUPI SUB-DISTRICT, BOALEMO DISTRICT Kiayi, Merlis; Tui, Fenti Prihatini; Tantu, Romy
Public Policy Journal Vol 5, No 2 (2024)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v5i2.2657

Abstract

This study aims to determine (1) The Implementation Process of the Community-Based Drinking Water Supply and Sanitation Program (PAMSIMAS) in Tangga Jaya Village, Dulupi District, Boalemo Regency, (2) Factors that Determine the Success of the Implementation of the Community-Based Drinking Water Supply and Sanitation Program (PAMSIMAS) in Tangga Jaya Village, Dulupi District, Boalemo Regency, with indicators of Communication, Resources, Disposition, and Bureaucratic Structure. This research method uses a qualitative approach with a qualitative description type of research. Based on the results of research analyzed in the field, it shows that the Implementation Process of the Community-Based Water Supply and Sanitation Program (PAMSIMAS) in Tangga Jaya Village, Dulupi Sub-district, Boalemo Regency, at the stages of Disbursement of Direct Community Assistance Funds, Implementation of Community Work Plan Activities and Completion of Activity Implementation, has generally been carried out well. The disbursement of direct assistance funds went well because 100% of the funds came from the PERKIM Office. The Implementation of Community Work Plan Activities and the Completion of Activity Implementation stages are optimal because they are in accordance with existing Pamsimas procedures and guidelines. Factors that determine the success of the Implementation of the Community-Based Drinking Water Supply and Sanitation Program (PAMSIMAS) in Tangga Jaya Village, Dulupi Sub-district, Boalemo Regency, which include Communication, Resources, Disposition and Bureaucratic Structure, have been implemented well.
KUALITAS PELAYANAN PUBLIK SISTEM TRACER STUDY PADA UPT PKM DI UNIVERSITAS NEGERI GORONTALO Mohamad Raga Vael Walangadi; Juriko Abdussamad; Fenti Prihatini Dance Tui
Jurnal Intelek Dan Cendikiawan Nusantara Vol. 1 No. 2 (2024): APRIL - MEI 2024
Publisher : PT. Intelek Cendikiawan Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Tujuan penelitian untuk mengetahui kualitas pelayanan publik pada sistem tracer study di Universitas Negeri Gorontalo. Penelitian menggunakan pendekatan kualitatif, karena pendekatan kualitatif memanfaatkan sumber data langsung dalam konteks alami (natural setting) untuk mengungkapkan beragam aspek fenomena yang diamati. Jenis penelitian yang diterapkan adalah penilitian deskriptif yang bertujuan untuk melakukan analisis mendalam terhadap situasi kondisi suatu fenomena tertentu. Hasil penelitian menunjukkan bahwa kualitas pelayanan sistem tracer study di Universitas Negeri Gorontalo, dilihat dari lima dimensi kualitas pelayanan terdapat dua dimensi yang belum optimal yaitu dimensi Responsiveness (daya tanggap) dan Realibility (keandalan).
GOVERNMENT PROCUREMENT SERVICES AT THE GORONTALO CULTURAL HERITAGE PRESERVATION CENTER Wirakusumah, Hadi Saputro; Aneta, Asna; Tui, Fenti Prihatini Dance
International Journal of Artificial Intelligence for Digital Marketing Vol. 1 No. 4 (2024): International Journal of Artificial Intelligence for Digital Marketing
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/ijaifd.v1i4.88

Abstract

The stages of implementing government goods and services procurement services are unclear and the factors determining success are not yet known in government agencies. This can lead to low public trust in the government procurement service process for goods and services. The aim of the research is to obtain an overview of the stages of implementation of government goods and services procurement services as well as the factors determining their success. This research was carried out at the Gorontalo Cultural Heritage Conservation Center. The research method used is descriptive qualitative with an inductive approach and analyzed in stages through data reduction, data presentation and drawing conclusions. The data sources for this research consist of primary and secondary data. Primary data is selected informants related to goods/services procurement activities and providers who have carried out work at the agency. Secondary data is supporting data in the form of printed documents and related files. Data collection was carried out by means of observation and in-depth interviews. The results of this research show that there are two stages in the procurement of goods and services that are not optimal. The two stages in question are the procurement preparation stage and provider selection. Apart from that, human resource competency and standard operational procedures as determining factors for service are still not optimal. It is hoped that with future improvements, outputs from the provision of goods and services procurement services can be achieved that are transparent, effective, efficient and fair, right on target and with minimal abuse of authority
EFEKTIVITAS PROGRAM KELUARGA HARAPAN DALAM PENANGGULANGAN KEMISKINAN DI DESA MOLAS KECAMATAN BONGOMEME KABUPATEN GORONTALO Syamsyah, Nur; Juriko Abdussamad; Fenti Prihatini Tui; Romy Tantu
SENGKUNI Journal (Social Science and Humanities Studies) Vol. 5 No. 2 (2024)
Publisher : Perkumpulan Dosen Muda (PDM) Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37638/sengkuni.5.2.73-82

Abstract

Penelitian ini bertujuan untuk mengetahui (1) Efektivitas Program Keluarga Harapan (PKH) di Desa Molas Kecamatan Bongomeme Kabupaten Gorontalo, (2) Faktor-faktor yang menentukan Efektivitas Program Keluarga Harapan (PKH) dalam Penanggulangan Kemiskinan di Desa Molas Kecamatan Bongomeme Kabupaten Gorontalo. Metode penelitian ini menggunakan Jenis Penelitian Kualitatif dengan pendekatan deskriptif, sedangkan tehnik pengumpulan data yang digunakan adalah dengan observasi, wawancara, dan dokumentasi.Hasil penelitian ini menunjukkan (1) Efektivitas Program Keluarga Harapan (PKH) dalam Penanggulangan Kemiskinan Di Desa Molas Kecamatan Bongomeme Kabupaten Gorontalo ditinjau dari aspek Pemahaman Program, Ketepatan Waktu, Perubahan nyata sudah terlaksanan dengan baik,  namun dalam proses penetapan Sasaran Program terdapat masyarakat yang mampu secara ekonomi ditetapkan menjadi peserta program dan terdapat masyarakat yang memenuhi kriteria namun belum ditetapkan menjadi peserta program serta pelaksanaan program ini belum dapat menanggulangi kemiskinan di Desa Molas. (2) Faktor-Faktor yang Menentukan Efektivitas Program keluarga Harapan (PKH) dalam Penaggulangan Kemiskinan di Desa Molas Kecamatan Bongomeme Kabupaten Gorontalo, dilihat dari aspek Sasaran, Koordinasi, dan jumlah bantuan sudah terlaksana dengan baik, namun dalam pelaksanaan sosialisasi masih terdapat kendala seperti kurangnya partisipasi dari peserta program  serta sarana dan perasarana penunjang seperti Proyektor dan Pengeras suara yang belum memadai
Quality of Academic Administration Services at the Faculty of Social Sciences Gorontalo State University: Analysis with the SERVQUAL Model Rahman H. Lahabu; Asna Aneta; Juriko Abdussamad; Irawaty Igirisa; Fenti Prihatini Tui; Rustam Tohopi
International Journal of Economics, Business and Innovation Research Vol. 5 No. 01 (2026): December - January, International Journal of Economics, Business and Innovatio
Publisher : Cita konsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijebir.v5i01.2694

Abstract

Academic administration services are a central element in supporting the smooth educational process in higher education because it is the entrance to all student academic activities. This study aims to describe the quality of academic administration services at the Faculty of Social Sciences, Gorontalo State University using the SERVQUAL model. The research approach is qualitative with interview, observation, and documentation techniques. The results show that the reliability and physical evidence of the service are good, but responsiveness, reassurance, and empathy need to be improved especially in periods of high workload. The research recommends optimizing SOPs, increasing human resource capacity, and digitizing services to improve the quality of academic administration services.
Organizational Performance Assessment of Search and Rescue Teams: A Collaboration Between Technical Aspects and Service Quality Andiantoro, Tri Nurcahyo; Igirisa, Irawaty; Tui, Fenti Prihatini Dance
Journal of Public Representative and Society Provision Vol. 6 No. 1 (2026): Journal of Public Representative and Society Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jprsp.v6i1.786

Abstract

This study aims to develop and test an integrative organizational performance assessment model that combines technical aspects, service quality, and organizational factors. Using a sequential explanatory mixed-method design, data were collected over five months through surveys of 85 SAR personnel (total sampling), 210 service recipients (stratified random sampling), and 25 key informants (purposive sampling). Quantitative data were analyzed with Structural Equation Modeling (SEM) using AMOS 24.0 and SPSS 26.0, while qualitative data were examined through thematic analysis with NVivo 12 and case study validation. The results indicate that technical competence and equipment readiness significantly enhance organizational performance, while service quality dimensions particularly reliability, responsiveness, and empathy play a crucial role in building public trust. Organizational factors moderate the relationship between technical aspects and service quality, underscoring the importance of adaptive leadership, coordination with local agencies, and a learning-oriented culture. The integrated model explains 68.4% of the variance in organizational performance, demonstrating its robustness in capturing SAR effectiveness. Qualitative findings further highlight adaptive strategies under resource constraints, collaboration rooted in local wisdom, gaps between SOPs and operational realities, and the humanistic dimension of rescue operations. This study contributes theoretically by advancing a holistic performance assessment model for SAR organizations and practically by offering evidence-based recommendations for BASARNAS and local SAR units. These include strengthening technical resources, enhancing service delivery systems, improving organizational structures, engaging communities, and aligning SOPs with field realities.
Co-Authors Adam, Iwan Alya Amirunnisa Pusadan Amelia Abdullah Andiantoro, Tri Nurcahyo Andika S Tabanal Arif Bobihu arifin tahir Arrazaq, Naufal Raffi Asna Aneta Badjuka, Alexander H. Bakari, Maimun Choirully, Rodifa Citra Amanda Harun Dalila, Margaretha H. Dauhi, Kartin Delvi Murlia Mamonto Dimas, Mohamad Rifki Ditha Syahdyan Almaulita Dondick Wicaksono Wiroto, Dondick Wicaksono Dunggio, Moh. Rizki Fatmawati Mohamad Frengky Reymond Jantu Gaffar Gobel, Syafiga Nurcahyani H. Badjuka, Alexander Hadi Saputro Wirakusumah Hadjaratie, Srininang Hariana, Hariana Ibrahim, Sri Rahmawaty Ina, Maurel Nurislamiyah D. Indri Patra Irawati Igirisa Irawaty Igirisa Jaura K Yanji Juriko Abdussamad Kadullah, Priti Melani Karim, Alifzonardi Rahman Katili, Andi Yusuf Kiayi, Merlis Labaso, Dela Puspita Ladiku, Mohamad Rusdiyanto Marhaba, Marwan Melisa Kamaru Mitravin Igirisa Mohamad Aldi Yasin Mohamad Raga Vael Walangadi Mozin, Sri Yulianti Mozin, Sri Yulianty Naki, Mohamad Rasid Naufal R. Races Niken G. Umula Novi Dima Andayani Oktaviani Kaku Pakaya, Abdul Malik Panigoro, Siti Aisyah Febriani Pattipeilohy, Jesicha Agnesia Poliyama, Magfirah Prasethyo Darmawan Sumba Rahim, Rendy Rianto Rahman H. Lahabu Rahmatiah Rahmatiah Rahmatiah Rahmatiah Rajak, Fadila Abdul Ramadhan, Nur Fazryah Ramla Inaku Regyta Juliani Ridwan Ibrahim Romy Tantu Rosman Ilato Rusli Isa Rustam Tohop Sabali, Susanto Salim, Yayuk Juliarti Sa’ban, Ingki Nurcahayani Siko Fadil Muhamad Siskawati P Moha Sri Astutik Siswandi Sri Susanti Said Suhartin Thaib supangkat, Nur Rahma Ningsih Swastiani Dunggio Syahrir Abdussamad Syamsyah, Nur Tamaun, Witarti Tohopi, Rustam U.Timumun, Rahmat Hidayat Udin Hamim Umar, Nurlin Walidun Husain Walidun Husain Wirakusumah, Hadi Saputro Yacob Noho Nani Yanti Aneta Yulinar puluhulawa Zuchri Abdussamad