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All Journal Sawala : Jurnal Administrasi Negara Jurnal Ilmiah Pendidikan dan Pembelajaran AMALIAH: JURNAL PENGABDIAN KEPADA MASYARAKAT Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Jurnal Sibermas (Sinergi Pemberdayaan Masyarakat) Jurnal Abdimas Bina Bangsa Jurnal Pusat Studi Pendidikan Rakyat (PUSDIKRA) Jurnal Administro : Jurnal Kajian Kebijakan dan Ilmu Admiministrasi Negara JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS SENGKUNI Journal (Social Science and Humanities Studies) Hulondalo Jurnal Ilmu Pemerintahan dan Ilmu komunikasi (JIPIK) Provider Jurnal Ilmu Pemerintahan (PROJIP) Ekalaya: Jurnal Pengabdian Kepada Masyarakat Indonesia Public Policy Journal Madani: Multidisciplinary Scientific Journal Dynamics of Rural Society Journal Jambura Journal of Administration and Public Service Journal Education and Government Wiyata Socius: Social Sciences Research Journal Empiris Jurnal Pengabdian Pada Masyarakat (EJPPM) Journal of Governance and Public Administration Jurnal Intelek Dan Cendikiawan Nusantara Kybernology : Jurnal Ilmu Pemerintahan Dan Administrasi Publik International Journal of Economics, Business and Innovation Research Parlementer : Jurnal Studi Hukum Dan Administrasi Publik Konstitusi: Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Sosiologi: Jurnal Penelitian dan Pengabdian Kepada Masyarakat Ulil Albab Abdurrauf Science and Society Green Social: International Journal of Law and Civil Affairs Perspektif Administrasi Publik dan hukum Jurnal Ekonomi, Manajemen, Ilmu Sosial dan Politik Indonesian Journal of Social Science and Education Journal of Artificial Intelligence and Digital Economy
Fenti Prihatini Dance Tui
Universitas Negeri Gorontalo
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Physics Public Health Social Sciences Other

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ENHANCING BILLBOARD TAX IMPLEMENTATION FOR MAXIMUM REVENUE STREAMS Karim, Alifzonardi Rahman; Aneta, Yanti; Tui, Fenti Prihatini
Public Policy Journal Vol 4, No 2 (2023)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v4i2.2115

Abstract

This research aims to find out (1) the implementation process of the billboard tax collection policy in Gorontalo City, and (2) the factors determining the success of the billboard tax collection policy in Gorontalo City. This research uses a descriptive qualitative method by using data sources conducted through in-depth interviews with informants. The research findings show that the Implementation Process of the Reclame Tax Collection Policy in Gorontalo City is good in planning, implementation, monitoring, and evaluation. In general, it has been implemented but is not optimal. In the implementation stage, it has not been optimal in terms of annual realization revenue. In the monitoring and evaluation stage, has been through meetings but has not shown the suitability between the implementer's achievements and what was targeted in the planning. Factors that determine the success of the Implementation of the Billboard Tax Collection Policy in Gorontalo City communication, the attitude of implementers, and the bureaucratic structure have been implemented well. As for resources, they have limited human resources.
THE QUALITY OF PUBLIC SERVICE DELIVERY AT MIMOZA MULTIMEDIA GORONTALO Rahim, Rendy Rianto; Husain, Walidun; Tui, Fenti Prihatini Dance
Public Policy Journal Vol 1, No 1 (2020)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v1i1.371

Abstract

The research aims to analyze and describe (1) the quality of service delivery in terms of customers’ satisfaction at Mimoza Multimedia and (2) the factors affecting the quality of service delivery at Mimoza Multimedia. The research method used is qualitative method. The data are the primary data collected through interviews. The data analysis used is Miles and Huberman’s analysis model. The research findings indicate that (1) Mimoza Multimedia Gorontalo has been able to provide public services for society. However, service delivery should be improved through more progressive service polices and evaluations to elevate customers’ satisfaction level. Some aspects of public service delivery that fulfill customers’ satisfaction are adequate facilities and infrastructures, guarantee or compensation to unsatisfactory services, and empathy shown by employees. Meanwhile, responsiveness and reliability are two aspects which need improvement through capacity building in terms of the public service delivery at Mimoza Multimedia Gorontalo and (2) The service delivery at Mimoza Multimedia Gorontalo relies on the quality of human resources, communication between the employees, and communication between the employees and customers. Customers’ satisfaction depends on competent and committed human resources to delivering public services in accordance with service principles. Moreover, the supporting factor is communication. Services without good communication will not satisfy customers.
HOW EMPLOYEE BENEFITS AND WORK DISCIPLINE AFFECT EMPLOYEE PERFORMANCES IN THE BONE BOLANGO DEPARTMENT OF COMMUNITY AND VILLAGE EMPOWERMENT (DPMD) Salim, Yayuk Juliarti; Abdussamad, Zuchri; Tui, Fenti Prihatini
Public Policy Journal Vol 2, No 1 (2021)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (241.018 KB) | DOI: 10.37905/ppj.v2i1.610

Abstract

This research gives the analysis of how employee benefits and work discipline affect employee performances in the Bone Bolango Department of Community and Village Empowerment (DPMD), either in partial or simultaneous. It used a quantitative approach and an ex post facto research method. The research design was causality. The research population was made up of 48 people. Using a saturation sampling method, we acquired 48 research samples. Data collection techniques were questionnaire, observation, and documentation. The data analysis technique used was double regression. Findings present that (1) Employee benefits (TPP) had a positive and significant impact on employee performances in the Bone Bolango Department of Community and Village Empowerment (DPMD) at a coefficient of determinatioan of 14.60%, (2) Work discipline had a positive and significant impact on employee performances in the Bone Bolango Department of Community and Village Empowerment (DPMD) at a coefficient of determination of 61.20%, (3) Employee benefits (TPP) and work discipline simultaneously had a positive and significant impact on employee performances in the Bone Bolango Department of Community and Village Empowerment (DPMD) at a coefficient of determination of 75.20%, while the rest, 24.80%, was elucidated by other variables unexplained in this research, such as communication, organizational culture, employee competency, work commitment, and information and communication supports. Optimizing both employee benefits and work discipline is thus foreseeable to elevate employee performances in the Bone Bolango Department of Community and Village Empowerment (DPMD).
THE INFLUENCE OF EMPLOYEE PERFORMANCE ON SERVICE QUALITY IN BUNTULIA DISTRICT OFFICE Pakaya, Abdul Malik; Abdussamad, Juriko; Tui, Fenti Prihatini
Public Policy Journal Vol 5, No 2 (2024)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v5i2.2642

Abstract

This study aims to determine the effect of employee performance on service quality at the Buntulia District Office. The research method used in this study is the quantitative method, where the sample in this study amounted to 30 employees and 30 people from the Buntulia District community using a research approach and research design. Data collection techniques were carried out by distributing questionnaires to research respondents. The data analysis technique used is simple regression analysis. The results of the regression analysis test showed that there was a significant effect on employee performance on service quality at the Buntulia District Office. The first hypothesis (H1) can be proven or accepted. The R Square value is 0.342 in other words 34.2% of the independent variables namely (X) Employee Performance contributes to the variable (Y) Quality of Service, while the remaining 65.8% is in the form of contributions from other variables not examined in this study.
ADDRESSING VIOLENCE AGAINST WOMEN AND CHILDREN: POLICY IMPLEMENTATION FOR WOMEN AND CHILDREN'S PROTECTION Ina, Maurel Nurislamiyah D.; Tui, Fenti Prihatini Dance; Nani, Yacob Noho
Public Policy Journal Vol 4, No 3 (2023)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v4i3.2242

Abstract

The purpose of this study is to describe the implementation of Regional Regulation No. 9of 2019 in the P2TP2A Institution on the Protection of Women and Children in Bone BolangoRegency seen from the indicators of (a) Organization, (b) Interpretation/understanding, (c)Implementation. This research method uses descriptive qualitative, while the data collectiontechniques used are interviews, observation, and documentation. The findings of the researchshow that the Implementation of P2TP2A Institution Policies in the Protection of Women andChildren from Violence in Bone Bolango Regency is good in terms of organization,interpretation/understanding, and implementation. In general, it has been implemented but is notoptimal. Judging from the organization, it is in accordance with the procedure, and theinterpretation/understanding has been carried out but it can be said that it is not good because ithas not yet been achieved that many people understand the socialization carried out, humanresources are still lacking, and lack of public awareness. In the application, it has been runningwell in accordance with applicable regulations. In an effort to protect women and children, thecommunity must first know how to protect women and children. Therefore, supervision of theprotection of women and children is needed, as well as an increase in socialization andinterpretation/understanding with the entire community. Socialization can be done either throughadvertisements or social media.
IMPROVING THE QUALITY OF RELIGIOUS TEACHING THROUGH RELIGIOUS TEACHERS' INFORMATION AND ADMINISTRATION SYSTEMS (SIAGA) Gobel, Syafiga Nurcahyani; Tui, Fenti Prihatini; Nani, Yacob Noho
Public Policy Journal Vol 5, No 1 (2024)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v5i1.2524

Abstract

This study aims to determine (1) the Application of Information Systems and Administration of Religious Teachers in the Regional Office of Gorontalo Province, (2)The Factors that Determine the Success of the Implementation of the Religious Teacher Information and Administration System (SIAGA) at the Regional Office of the Ministry of Religion of Gorontalo Province can be seen from several indicators such as being accurate, timely, and relevant. The research method used is a qualitative approach with a descriptive research type. Data collection techniques namely, interviews, observation, and documentation. Based on the results of the study, (1) the process of implementing the religious teacher information and administration system (SIAGA) at the regional office of the Gorontalo province can be seen from several aspects, namely the form of application for implementing tasks, governance, and technology that has been implemented properly. However, in using the SIAGA application, some obstacles are found, such as the network, when the network has problems, it will be difficult for them to upload data. (2) the factors that determine the success of implementing the religious teacher information and administration system (SIAGA) at the regional office of the Ministry of Religion in Gorontalo province include several aspects, namely accurate, timely, and relevant. It can be seen that it has been implemented properly.
IMPROVED IMPLEMENTATION of THE COMMUNITY-BASED WATER SUPPLY AND SANITATION PROGRAM (PAMSIMAS) in TANGGA JAYA VILLAGE, DULUPI SUB-DISTRICT, BOALEMO DISTRICT Kiayi, Merlis; Tui, Fenti Prihatini; Tantu, Romy
Public Policy Journal Vol 5, No 2 (2024)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v5i2.2657

Abstract

This study aims to determine (1) The Implementation Process of the Community-Based Drinking Water Supply and Sanitation Program (PAMSIMAS) in Tangga Jaya Village, Dulupi District, Boalemo Regency, (2) Factors that Determine the Success of the Implementation of the Community-Based Drinking Water Supply and Sanitation Program (PAMSIMAS) in Tangga Jaya Village, Dulupi District, Boalemo Regency, with indicators of Communication, Resources, Disposition, and Bureaucratic Structure. This research method uses a qualitative approach with a qualitative description type of research. Based on the results of research analyzed in the field, it shows that the Implementation Process of the Community-Based Water Supply and Sanitation Program (PAMSIMAS) in Tangga Jaya Village, Dulupi Sub-district, Boalemo Regency, at the stages of Disbursement of Direct Community Assistance Funds, Implementation of Community Work Plan Activities and Completion of Activity Implementation, has generally been carried out well. The disbursement of direct assistance funds went well because 100% of the funds came from the PERKIM Office. The Implementation of Community Work Plan Activities and the Completion of Activity Implementation stages are optimal because they are in accordance with existing Pamsimas procedures and guidelines. Factors that determine the success of the Implementation of the Community-Based Drinking Water Supply and Sanitation Program (PAMSIMAS) in Tangga Jaya Village, Dulupi Sub-district, Boalemo Regency, which include Communication, Resources, Disposition and Bureaucratic Structure, have been implemented well.
KUALITAS PELAYANAN PUBLIK SISTEM TRACER STUDY PADA UPT PKM DI UNIVERSITAS NEGERI GORONTALO Mohamad Raga Vael Walangadi; Juriko Abdussamad; Fenti Prihatini Dance Tui
Jurnal Intelek Dan Cendikiawan Nusantara Vol. 1 No. 2 (2024): APRIL - MEI 2024
Publisher : PT. Intelek Cendikiawan Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Tujuan penelitian untuk mengetahui kualitas pelayanan publik pada sistem tracer study di Universitas Negeri Gorontalo. Penelitian menggunakan pendekatan kualitatif, karena pendekatan kualitatif memanfaatkan sumber data langsung dalam konteks alami (natural setting) untuk mengungkapkan beragam aspek fenomena yang diamati. Jenis penelitian yang diterapkan adalah penilitian deskriptif yang bertujuan untuk melakukan analisis mendalam terhadap situasi kondisi suatu fenomena tertentu. Hasil penelitian menunjukkan bahwa kualitas pelayanan sistem tracer study di Universitas Negeri Gorontalo, dilihat dari lima dimensi kualitas pelayanan terdapat dua dimensi yang belum optimal yaitu dimensi Responsiveness (daya tanggap) dan Realibility (keandalan).
EFEKTIVITAS PROGRAM KELUARGA HARAPAN DALAM PENANGGULANGAN KEMISKINAN DI DESA MOLAS KECAMATAN BONGOMEME KABUPATEN GORONTALO Syamsyah, Nur; Juriko Abdussamad; Fenti Prihatini Tui; Romy Tantu
SENGKUNI Journal (Social Science and Humanities Studies) Vol. 5 No. 2 (2024)
Publisher : Perkumpulan Dosen Muda (PDM) Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37638/sengkuni.5.2.73-82

Abstract

Penelitian ini bertujuan untuk mengetahui (1) Efektivitas Program Keluarga Harapan (PKH) di Desa Molas Kecamatan Bongomeme Kabupaten Gorontalo, (2) Faktor-faktor yang menentukan Efektivitas Program Keluarga Harapan (PKH) dalam Penanggulangan Kemiskinan di Desa Molas Kecamatan Bongomeme Kabupaten Gorontalo. Metode penelitian ini menggunakan Jenis Penelitian Kualitatif dengan pendekatan deskriptif, sedangkan tehnik pengumpulan data yang digunakan adalah dengan observasi, wawancara, dan dokumentasi.Hasil penelitian ini menunjukkan (1) Efektivitas Program Keluarga Harapan (PKH) dalam Penanggulangan Kemiskinan Di Desa Molas Kecamatan Bongomeme Kabupaten Gorontalo ditinjau dari aspek Pemahaman Program, Ketepatan Waktu, Perubahan nyata sudah terlaksanan dengan baik,  namun dalam proses penetapan Sasaran Program terdapat masyarakat yang mampu secara ekonomi ditetapkan menjadi peserta program dan terdapat masyarakat yang memenuhi kriteria namun belum ditetapkan menjadi peserta program serta pelaksanaan program ini belum dapat menanggulangi kemiskinan di Desa Molas. (2) Faktor-Faktor yang Menentukan Efektivitas Program keluarga Harapan (PKH) dalam Penaggulangan Kemiskinan di Desa Molas Kecamatan Bongomeme Kabupaten Gorontalo, dilihat dari aspek Sasaran, Koordinasi, dan jumlah bantuan sudah terlaksana dengan baik, namun dalam pelaksanaan sosialisasi masih terdapat kendala seperti kurangnya partisipasi dari peserta program  serta sarana dan perasarana penunjang seperti Proyektor dan Pengeras suara yang belum memadai
Quality of Academic Administration Services at the Faculty of Social Sciences Gorontalo State University: Analysis with the SERVQUAL Model Rahman H. Lahabu; Asna Aneta; Juriko Abdussamad; Irawaty Igirisa; Fenti Prihatini Tui; Rustam Tohopi
International Journal of Economics, Business and Innovation Research Vol. 5 No. 01 (2026): December - January, International Journal of Economics, Business and Innovatio
Publisher : Cita konsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijebir.v5i01.2694

Abstract

Academic administration services are a central element in supporting the smooth educational process in higher education because it is the entrance to all student academic activities. This study aims to describe the quality of academic administration services at the Faculty of Social Sciences, Gorontalo State University using the SERVQUAL model. The research approach is qualitative with interview, observation, and documentation techniques. The results show that the reliability and physical evidence of the service are good, but responsiveness, reassurance, and empathy need to be improved especially in periods of high workload. The research recommends optimizing SOPs, increasing human resource capacity, and digitizing services to improve the quality of academic administration services.
Co-Authors Agussalim, Alfiyah Alya Amirunnisa Pusadan Amelia Abdullah Andika S Tabanal Arif Bobihu arifin tahir Arrazaq, Naufal Raffi Asna Aneta Badjuka, Alexander H. Bakari, Maimun Choirully, Rodifa Citra Amanda Harun Dalila, Margaretha H. Dauhi, Kartin Dela Puspita Labaso Delvi Murlia Mamonto Dimas, Mohamad Rifki Ditha Syahdyan Almaulita Dondick Wicaksono Wiroto, Dondick Wicaksono Dunggio, Moh. Rizki Fatmawati Mohamad Frengky Reymond Jantu Gaffar, Gaffar Gobel, Syafiga Nurcahyani H. Badjuka, Alexander Hadi Saputro Wirakusumah Hadjaratie, Srininang Hariana, Hariana Ina, Maurel Nurislamiyah D. Indri Patra Irawati Igirisa Irawaty Igirisa Iwan Adam Jaura K Yanji Juriko Abdussamad Kadullah, Priti Melani Karim, Alifzonardi Rahman Katili, Andi Yusuf Kiayi, Merlis Labaso, Dela Puspita Ladiku, Mohamad Rusdiyanto Marhaba, Marwan Melisa Kamaru Mitravin Igirisa Mohamad Raga Vael Walangadi Mozin, Sri Yulianti Mozin, Sri Yulianty Naki, Mohamad Rasid Natasya Utina Naufal R. Races Niken G. Umula Novi Dima Andayani Nur Rahma Ningsih supangkat Oktaviani Kaku Pakaya, Abdul Malik Panigoro, Siti Aisyah Febriani Pattipeilohy, Jesicha Agnesia Poliyama, Magfirah Prasethyo Darmawan Sumba Rahim, Rendy Rianto Rahman H. Lahabu Rahmat Hidayat U.Timumun Rahmatiah Rahmatiah Rajak, Fadila Abdul Ramadhan, Nur Fazryah Ramla Inaku Regyta Juliani Rendi A. Saleh Ridwan Ibrahim Riskawaty Ma’ruf Rizky Ayulia Sari Romy Tantu Rosman Ilato Rusli Isa Rustam Tohop Sabali, Susanto Salim, Yayuk Juliarti Sa’ban, Ingki Nurcahayani Siko Fadil Muhamad Siskawati P Moha Sri Astutik Siswandi Sri Rahmawaty Ibrahim Sri Susanti Said Suhartin Thaib Swastiani Dunggio Syahrir Abdussamad Syamsyah, Nur Tamaun, Witarti Tohopi, Rustam Udin Hamim Umar, Nurlin Vivi Venti Vera Sulila Walidun Husain Walidun Husain Yacob Noho Nani Yanti Aneta Yasin Mohamad Yulinar puluhulawa Zuchri Abdussamad