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All Journal Humaniora Jurnal Pendidikan Bahasa Jepang Undiksha Indonesian Journal of Applied Linguistics (IJAL) Language Circle : Journal of Language and Literature Lingua Jurnal Bahasa dan Sastra Lingua Cultura Chi`e: Jurnal Pendidikan Bahasa Jepang Register Journal Japanese Research on Linguistics, Literature, and Culture Janaru Saja : Jurnal Program Studi Sastra Jepang JLA (Jurnal Lingua Applicata) Longda Xiaokan : Journal of Mandarin Learning and Teaching Varia Humanika International Journal of Social Learning (IJSL) Jurnal Bahasa Jepang Taiyou Jurnal Cakrawala Mandarin Formosa Journal of Science and Technology (FJST) Amal Ilmiah: Jurnal Pengabdian Kepada Masyarakat REGISTER JOURNAL Longda Xiaokan : Journal of Mandarin Learning and Teaching Varia Humanika
Rina Supriatnaningsih
Universitas Negeri Semarang
Arts Humanities Computer Science & IT Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : Varia Humanika

 1 
Kesantunan Verbal dan Non-Verbal dalam Etika Bisnis Budaya Jepang kepada Para Staff PT PRPP Jawa Tengah untuk Meningkatkan Hospitality dan Servis Excellence Rina Supriatnaningsih; Lisda Nurjaleka; Silvia Nurhayati; Anggraeni; Dwi Puspitosari; Yoyok Nugroho
Varia Humanika Vol. 5 No. 2 (2024)
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/vh.v5i2.10975

Abstract

Verbal and non-verbal politeness in Japanese cultural business ethics given to PT PRPP Central Java staff as part of tourism business actors can improve service with hospitality in accordance with the transformation of PT PRPP Central Java into a Tourism Holding Company. This excellent service can be realized with verbal and non-verbal services from a blend of Indonesian and Japanese politeness. As a result of the training from verbal practice in Japanese culture, the training staff consisted of 23 participants consisting of operational managers, HRD managers, cashier supervisors, marketing supervisors, marketing staff, general affairs supervisors, Public Relations, security coordinators, security members, electrical mechanic coordinators, freelancers tickets, and internship participants at PT PRPP, based on the results of a questionnaire via google form after being given training, it can be concluded that participants can learn to introduce themselves by using the ending desu or masu in the use of greeting sentences 'good morning' by saying ohayou gozaimasu, not pronounced with ohayou. When introducing themselves, the staff can say sentences, such as ….. desu or …. to moushimasu ‘I ……’. Non-verbal polite service, staff can do ojigi or 'bow' to show courtesy to others while exchanging business cards or meishi as part of the Japanese culture of business ethics. In addition, the staff can practice writing their own names in Japanese characters using katakana letters as evidenced by uploading the name card files that all participants have made
Co-Authors Ahmad Yulianto Ai Sumirah Setiawati Ai Sumirah Setiawati Amartya Elang Permata Wardhana Andriyastuti, Novia Andy Moorad Oesman Anes Desti Safitri Anggi Novita Sari Prasetyo Anggraeni Anggraeni Anggraeni Anggraeni Anggraeni anggraeni Anggraeni Anggraeni Anggraeni Anggraeni Anisa Indah Nursanti Annisaa Al Khoiruna Chevy Kusumah Wardhana Dea Farauzhulli Dian Yuni Pamuji Djodjok Soepardjo Dwi Puspitosari Dyah Prasetiani Esti Sudi Utami Farauzhulli, Dea Haniawati, Nur Abida Heni Hernawati I Gusti Ngurah Antaryama Ida Zulaeha Indrasari, Yayuk Indrasari, Yayuk Kania, Fanny Dwi Kania, Fanny Dwi Khoiruna, Annisaa Al Lathiifah Triana Dewi Lisda Nurjaleka Lispridona Diner Magfiroh, Magfiroh Mala Nurilmala meta gesti rahayu meta gesti rahayu, meta gesti Nabeshima, Yoshiro Novia Andriyastuti Nursanti, Anisa Indah Rafika Bayu Kusumandari, Rafika Bayu Rahayu Pristiwati Renaldo Galang Prakosa Renita Candra Dewi Renita Candra Dewi, Renita Candra Respati Nugrahadi, Danial Retno Purnama Irawati Ria Riski Marsuki Ria Riski Marsuki Rike Riszki Yunitasari Saputro, Wisnu Angger Saputro, Wisnu Angger Sembiring, Rinawati Serafina Aracely Pramono Setiyo, Septian Adi Sheyra Silvia Siregar Sheyra Silvia Siregar Sheyra Silvia Siregar Silfia Farina Silvia Nurhayati Silvia Nurhayati Siregar, Sheyra Silvia Siti Maghfiroh Subyantoro Tatang Hariri TATI NURHAYATI Wei-Te, Liu Wibowo, Dida Aristo Wibowo, Dida Aristo Wicaksono, Thomas Adhi Windarti, Yulia Yahya, Zahwa Wetikhanza Avrilia Yani, Damai Yoyok Nugroho Yunitasari, Rike Riszki Yuyun Rosliyah yuyun rosliyah Yuyun Rosliyah