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All Journal Katalogis Empathy : Jurnal Fakultas Psikologi Bioedukasi: Jurnal Pendidikan Biologi PREMISE: Journal of English Education and Applied Linguistics Jurnal Pendidikan Agama Islam English Language Teaching Educational Journal Yavana Bhasha : Journal of English Language Education SCAFFOLDING: Jurnal Pendidikan Islam dan Multikulturalisme Journal of Vocational Education Studies (JOVES) Journal of English Teaching, Literature, and Applied Linguistics Jurnal Syntax Imperatif : Jurnal Ilmu Sosial dan Pendidikan Jurnal Simki Pedagogia Berajah Journal Journal Corner of Education, Linguistics, and Literature Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan International Journal of Social Science, Education, Communication and Economics International Journal on Education Insight Pharmaceutical Sciences and Research (PSR) Devotion: Journal Corner of Community Service Journal of Pedagogy and Education Science Prosiding Seminar Nasional Pengabdian Masyarakat Jurnal Pendidikan Surya Edukasi (JPSE) MILRev: Metro Islamic Law Review BAHASTRA Jurnal Penelitian dan Pengkajian Ilmiah FORUM EKONOMI: Jurnal Ekonomi, Manajemen dan Akuntansi Journal Of Health Science Community Journal of Publicness Studies Jurnal bahasa, sastra, seni, dan pengajarannya
Ani Susanti
Departemen Farmasi Universitas Indonesia
Religion Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Dentistry Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : Journal of Publicness Studies

 1 
Pengaruh Kompetensi Pegawai Terhadap Kualitas Pelayanan Pembayaran Pajak Kendaraan Bermotor Roda Dua Di Kantor Sistem Administrasi Manunggal Satu Atap Kota Palu. Hikmah, Nurul; Susanti, Ani; Salingkat, Syarif Permana
JPS: Journal of Publicness Studies Vol 1 No 3 (2024): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/jps.v1i3.1559

Abstract

This study was conducted with the aim of determining the Influence of Employee Competence on the Quality of Motor Vehicle Tax Payment Services at the Palu City One-Stop Manunggal System Office. This study uses quantitative research conducted based on numbers and analyzed statistically. By using Edison et al's theory for competency variables with 3 dimensions, namely, knowledge, expertise, and attitude, and on service quality using Dwiyanto's theory with 5 dimensions, namely, attitude, procedure, time, facilities, and service costs. The data collection technique carried out in this study is by distributing questionnaires and surveys which are analyzed by quantitative descriptive analysis methods. The population of this study is all taxpayers who pay motor vehicle tax at the Palu City Samsat Office which amounted to 46,354 taxpayers, the sample drawing technique in this study uses the Slovin Formula with the number of samples obtained as many as 99.78 which is rounded to 100 respondents. Based on the results of this study, it was shown that the results of the normality test met the assumption of normality or Asymp.Sig (2 – tailed) of 0.076 > 0.05. The results of a simple linear regression analysis show that the competency variable has a significant influence on service quality with the regression equation Y = 6.518 + 0.764X. With the results of the F test on the F value of the F calculation > the table or 113.107 > 3.94, therefore it can be stated that the competence of employees has a simultaneous effect on the quality of service by paying taxes on two-wheeled motor vehicles at the Palu City Samsat Office. In addition, the value of the determination coefficient is 0.536 which shows that 53.6% of the service quality variable can be explained by the employee competency variable, while the remaining 46.4% is influenced by other factors. And the results of the hypothesis test stated that the competence of employees affects the quality of Samsat Kota services.
IMPLEMENTASI KEBIJAKAN PENGELOLAAN SAMPAH PADA DINAS LINGKUNGAN HIDUP KOTA PALU Siti, Hardiana; Susanti, Ani; Hamid, Abdul
JPS: Journal of Publicness Studies Vol 1 No 3 (2024): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/jps.v1i3.1560

Abstract

This study aims to determine the implementation of waste management policies at the Environmental Service of Palu City. The research method used is descriptive qualitative, which provides an overview of the phenomena or factors of the problem under study according to existing facts. Data collection techniques are observation, in-depth informant interviews and documentation to collect data. Informants in this study amounted to 7 people. The theory used is George C. Edward III where there are four indicators, namely communication, resources, disposition and bureaucratic structure. Based on the results of the study, it can be concluded that the implementation of waste management policies at the Environmental Service of Palu City, in general, the implementation of waste management is quite good. This can be seen from the indicators of the research results, which include aspects of communication to some people that are still lacking, in the transmission indicator it can be seen that policy dissemination has been carried out by the government, but the delivery of information and clarity regarding waste management is still not effective. Human resources are still lacking, the budget for operational funds related to sub-activities or waste programs is insufficient, as well as facilities to support the success of policy implementation such as TPS, TPS 3R, and an inadequate waste transportation fleet, Disposis or the attitude of implementers is good because policy implementers have carried out their duties and good standard operating procedures (SOP) for waste management. As for suggestions so that the implementation of waste management policies at the Palu City Environmental Service runs well, the Environmental Service must improve communication, namely in the transmission or dissemination of information evenly to the community. improve the quality of human resources by providing special training related to waste management to staff so that they are able to perform their duties more optimally and need to increase facilities and infrastructure such as waste transportation fleets and the availability of TPS, TPS 3R. And for the community it is recommended that there is a need for awareness to care about waste management in Palu City.
KUALITAS PELAYANAN ADMINISTRASI UMUM DI KANTOR KECAMATAN PALU TIMUR KOTA PALU Muftia, Itma; Susanti, Ani; Rachmad
JPS: Journal of Publicness Studies Vol 2 No 1 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to determine how the quality of administrative services at the East Palu District Office of Palu City. The basis of this research is descriptive qualitative with 5 informants. Data collection techniques through informants accompanied by observation, interviews and documentation. The theory used in this study Ndraha (1999: 63) uses 4 dimensions including aspects of speed, accuracy, convenience and fairness. Based on the results of the study, administrative services in the sub-district office of the eastern hammer city of hammer city as a whole the results of each dimension of research based on theory have been categorized as pretty good. However, there are two aspects that are good, namely the accuracy dimension and the justice dimension, while there are aspects that are not good, namely the speed dimension and the convenience dimension. This is because the level of awareness of employees is still lacking so that it can be seen from, for example, facilities and infrastructure that are not fully supportive and also because of the lack of attention of employees to facilitate the collection of file requirements in management. Therefore, administrative services have not been very effective because all dimensions have not been maximized by the elements responsible for administrative services at the sub-district office of east hammer city.
Co-Authors A. Effendi Kadarisman, A. Effendi Abas, Cakrawali Abdul Hamid Afifah Fajar Satiti , Nur Agus Darwanto Agustiningrum, Tessana Alfianti, Winda Alpendi Amaliawati, Shafira Andi Pasinringi Ardiansyah H, Noer Arsyad, Iin Aulia, Nila Bambang Sigit Bambang Supriyanto Bambang Widi Pratolo Dandan Haryono Darmiati, Menik Eka Anisa Sari Erlina Listiyanti Widuri, Erlina Listiyanti Fadli Abd. Pattah, Moh. Fauzi, Muhammad Fikri Fidrawati, Fidrawati Harmita Harmita, Harmita Hasbullah Hasbullah Ida Ayu Putu Sri Widnyani Ikmi Nur Oktavianti Indriani Indriani Intan Suzila Tengku Syarif, Tengku Irwan Waris Ishafit Ishafit Khairunnisa Khairunnisa Khalil, Ibrahim Alhussain Khusnawati, Khusnawati Mahardika, Elyne Kusuma Masardo, Alex Moruk, Selviana Muftia, Itma Nani Aprilia Nawawi, Muh Nur Akifa, Sri Nuraisyah Nuraisyah Nurul Hikmah Pribadi, Pandu Putri , Uni Tsulasi Putri, Uni Tsulasi Rachmad Rahmat Ramadhan, Bayu Retnaningsih, Dewi Robiana, Pramugara Rohmah Fadzillah , Untsa Rully Charitas Indra Prahmana Saiful, Andi Sharif, Tengku Intan Suzila Tengku Siswoyo Siswoyo Siti, Hardiana Suasa Suasa Subangun, Rohmat Surono Surono Syarif Permana Salingkat Tiaka, Ronny Utami, Maria Emi Wulan Ximenes, Joao Yahdiana Harahap YATIM RIYANTO