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All Journal Jurnal Teknik ITS IPTEK The Journal of Engineering IPTEK Journal of Proceedings Series Jurnal Teknologi Informasi dan Ilmu Komputer JURNAL SOSIAL HUMANIORA (JSH) Jurnas Nasional Teknologi dan Sistem Informasi SMATIKA Indonesian Journal on Computing (Indo-JC) Proceeding of the Electrical Engineering Computer Science and Informatics Sistemasi: Jurnal Sistem Informasi INTEGER: Journal of Information Technology INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi Indonesian Journal of Information System Jurnal Sisfokom (Sistem Informasi dan Komputer) SISFO @is The Best [Accounting Information System & Information Technology Business Enterprise] Journal of Information System,Graphics, Hospitality and Technology Jurnal Mantik Journal of Information Systems and Informatics JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Reswara: Jurnal Pengabdian Kepada Masyarakat International Journal of Computer and Information System (IJCIS) Sewagati Nusantara Journal of Computers and its Applications
Tony Dwi Susanto
Departemen Sistem Informasi Institut Teknologi Sepuluh Nopember
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Journal : Journal of Information Systems and Informatics

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Barriers to Business Process Innovation in Public Service Organizations Qiyamullaily, Arista; Susanto, Tony Dwi; Mahendrawathi, ER
Journal of Information System and Informatics Vol 6 No 3 (2024): September
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v6i3.858

Abstract

This study aims to identify the main barriers in implementing business process innovation in government organizations using the Systematic Literature Review (SLR) method. The barriers were categorized into four aspects: people, technology, structure, and process, in accordance with the Socio-Technical Theory approach. The results show that a lack of knowledge and training related to innovation, limited funding, and inadequate technological infrastructure are the dominant barriers. In addition, complex bureaucracy and lack of structured processes are also significant barriers. The research recommends a holistic approach that includes improved communication, training, technology investment, as well as bureaucratic reform to foster more effective innovation. The findings provide a basis for better policy-making and emphasize the importance of further research to understand and address barriers to innovation in different countries.
Co-Authors Aang Kisnu Darmawan Absari, Dhiani Achmad Holil Noor Ali Afifah Nurul Izzati Afifah Nurul Izzati Agung Purwanto Agung Purwanto Andre Parvian Aristio Anfazul F. Azizah Anggi Yhurinda Perdana Putri Anisah Herdiyanti Annisa Rachmi Anwari Anwari Anwari, Anwari Apol Pribadi Ardhi Dwi Firmansyah Ari Cahaya Puspita Ningrum Arif Djunaidy Arif Wibisono Assani, Saffana Aurelius Ratu Bekti Cahyo Hidayanto Beny Prasetyo Bertung Suryadharma, Bertung Burhanuddin Hanantyo Busro Umam Cahya Yunita Caroline Chan Chamdini, Yuanita Aulia Daniel Oranova Siahaan Effendi, Zulaikah Eka Dian Savitri Eko Wahyu Tyas Darmaningrat Endah Septa Sintiya Endang Sulistiyani Endang Sulistiyani Eristya Maya Safitri Eristya Maya Safitri Erma Suryani Feby Artwodini Muqtadiroh Galang Arga Marendha Hanim Maria Astuti Hoiriyah Hoiriyah Hoiriyah, Hoiriyah Isrida Yul Arifiana Khakim Ghozali Khoirina, Fithrotu Listianingsih, Widya Litafira Syahadiyanti Litafira Syahadiyanti Mahendrawathi ER Mahendrawathi, ER Martiana Kholila Fadhil Monzila, Izzano Muhammad Nauval El Ghiffary Muhammad Septama Prasetya Najwa, Nina Fadilah Ni Made Gusti Rai Nina Fadilah Najwa Nisfu Asrul Sani Nur Hadian Nur Shabrina Prameswari Pratama, Azmi Putri, Anggi Yhurinda Perdana Qilbaaini Effendi Muftikhali Qiyamullaily, Arista Ratna Nuringtyas Reny Nadlifatin Rindu Puspita Wibawa Rita Sari Rizal Risnanda Hutama Rizkillah Ridha Rizky, Ammyra Fatma Rully Agus Hendrawan Sabilaturrizqi, Mashudah Saffana Assani Saffana Assani’ Septama, Muhammad Sholiq Sulistiyani, Endang Umam, Busro Wibawa, Rindu Puspita Wibisono, Arif Wicaksana, Wildan Radista Yusrida Muflihah