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All Journal ARISTO JISIP: Jurnal Ilmu Sosial dan Pendidikan Jurnal Ilmu Pemerintahan Widya Praja Pena Justisia: Media Komunikasi dan Kajian Hukum Elsya : Journal of English Language Studies INFOKUM Jurnal MSDA (Manajemen Sumber Daya Aparatur) Jurnal Scientia Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Indonesian Journal of Social Research (IJSR) Annals of Management and Organization Research Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and Banking) Jurnal Progress Administrasi Publik (JPAP) Indonesian Journal of Educational Development (IJED) Jurnal Sosial dan Humanis Sains Journal of Artificial Intelligence and Digital Business Innovative: Journal Of Social Science Research Jurnal Multidisiplin Sahombu Jurnal Pengabdian Kepada Masyarakat Jurnal Sosio dan Humaniora Jurnal Administrasi Negara Global Education Journal INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Majapahit Journal of Islamic Finance dan Management TGO Journal of Community Development Majapahit Journal of Islamic Finance dan Management
Rohayati, Yeti
Universitas Langlangbuana, Indonesia
Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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Journal : Global Education Journal

 1 
Implementation of the Marriage Management Information System Policy Ministry of the Republic of Indonesia Atmaja, Agus; Rohayati, Yeti; Kamil, Indriyati; Indah, Diani
Global Education Journal Vol. 3 No. 1 (2025): Global Education Journal (GEJ)
Publisher : Civiliza Publishing, Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/gej.v3i1.226

Abstract

Digital transformation in public services is a crucial phenomenon in the modern era of governance, which demands efficiency, transparency, and accountability. One effort undertaken by the Ministry of Religious Affairs of the Republic of Indonesia is the implementation of the Marriage Management Information System (SIMKAH), which is expected to improve the quality of marriage registration services across all Religious Affairs Offices (KUA). This study aims to analyze the implementation of SIMKAH at the KUA in Ciparay District, Bandung Regency, by examining supporting factors, obstacles, and its impact on public services. A qualitative case study approach was used, collecting data through interviews, observations, and documentation studies. The data were then analyzed using George C. Edwards III's policy implementation model, which encompasses aspects of communication, resources, disposition, and bureaucratic structure, and is supported by theories of good governance and e-government. The results indicate that the implementation of SIMKAH has brought positive changes in terms of service efficiency, data accuracy, and transparency in administrative processes. However, it faces challenges such as limited digital infrastructure, technological literacy, and resistance from some members of the public to the use of new technologies. This study recommends increasing human resource capacity, strengthening technological infrastructure, and implementing a more intensive outreach strategy to maximize SIMKAH's future use.
The Influence of Transformational Leadership in Improving the Quality of Public Services Rivaldi, Rivan Diazi; Rohayati, Yeti; Kamil, Indriyati; Indah, Diani
Global Education Journal Vol. 3 No. 1 (2025): Global Education Journal (GEJ)
Publisher : Civiliza Publishing, Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/gej.v3i1.203

Abstract

Public service is one of the main indicators of local government performance in realizing effective governance that is responsive to public needs. However, the quality of public services at the sub-district level still faces several problems, such as complicated procedures, delays in service delivery, and low empathy among civil servants. This study aims to analyze the influence of transformational leadership on improving the quality of public services in Cisarua District, Sumedang Regency. This research method uses a quantitative approach with a descriptive-verifiable approach. Data were collected through questionnaires distributed to 55 respondents consisting of leaders, employees, and public service users in Cisarua District. The data were analyzed using validity and reliability tests, as well as simple linear regression to examine the relationship between transformational leadership (X) and public service quality (Y). The results of this study confirm that the implementation of transformational leadership in Cisarua District encourages civil servants to work more professionally, innovatively, and with a strong focus on public satisfaction. Therefore, it is recommended that the local government strengthen leadership training and development programs that emphasize transformational characteristics to continuously improve the quality of public services.
Implementation of the Marriage Management Information System Policy Ministry of the Republic of Indonesia Atmaja, Agus; Rohayati, Yeti; Kamil, Indriyati; Indah, Diani
Global Education Journal Vol. 3 No. 1 (2025): Global Education Journal (GEJ)
Publisher : Civiliza Publishing, Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/gej.v3i1.226

Abstract

Digital transformation in public services is a crucial phenomenon in the modern era of governance, which demands efficiency, transparency, and accountability. One effort undertaken by the Ministry of Religious Affairs of the Republic of Indonesia is the implementation of the Marriage Management Information System (SIMKAH), which is expected to improve the quality of marriage registration services across all Religious Affairs Offices (KUA). This study aims to analyze the implementation of SIMKAH at the KUA in Ciparay District, Bandung Regency, by examining supporting factors, obstacles, and its impact on public services. A qualitative case study approach was used, collecting data through interviews, observations, and documentation studies. The data were then analyzed using George C. Edwards III's policy implementation model, which encompasses aspects of communication, resources, disposition, and bureaucratic structure, and is supported by theories of good governance and e-government. The results indicate that the implementation of SIMKAH has brought positive changes in terms of service efficiency, data accuracy, and transparency in administrative processes. However, it faces challenges such as limited digital infrastructure, technological literacy, and resistance from some members of the public to the use of new technologies. This study recommends increasing human resource capacity, strengthening technological infrastructure, and implementing a more intensive outreach strategy to maximize SIMKAH's future use.
Implementation of Community Health Center Accreditation Policy in Improving Service Quality at Campaka Community Health Center, Cianjur Regency Zein, Edo Muhammad; Rohayati, Yeti; Kamil, Indriyati; Indah, Diani
Global Education Journal Vol. 3 No. 1 (2025): Global Education Journal (GEJ)
Publisher : Civiliza Publishing, Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/gej.v3i1.180

Abstract

Community health centers (Puskesmas) play a leading role in Indonesia's healthcare system, making service quality a crucial public concern. This study aims to analyze the implementation of the Puskesmas accreditation policy and its impact on service quality at Campaka Community Health Center, Cianjur Regency. A qualitative case study approach was used, with data collected through in-depth interviews, participant observation, and document analysis. Data were analyzed using the Miles and Huberman interactive model. The results showed that accreditation implementation was effective during the preparation and survey phases, characterized by improved administrative governance, standardized procedures, improved facilities, and increased staff motivation. However, post-survey implementation showed a decline in consistency due to weak monitoring mechanisms, limited human resources, high administrative workloads, and decreased staff commitment. Accreditation had a positive effect on service quality across all SERVQUAL dimensions: reliability, responsiveness, tangibles, assurance, and empathy, but this improvement tended to be temporary and unsustainable. This study concluded that accreditation at Campaka Community Health Center is still event-oriented and has not been fully internalized as a quality culture. This study contributes to the policy implementation and health care literature by highlighting the importance of post-accreditation monitoring, human resource strengthening, and continuous quality management to ensure continuous improvement in primary health care.
Co-Authors Abda Abda Ade Iskandar Agus Darmawan Andri Nurdiyansah Arta, I Made Dwipa Atmaja, Agus Awan Setiawan B.M.A.S. Anaconda Bangkara Bambang Triana Prima Bria, Maria Anselmia Deden Sumantry Diani Indah Diani Indah Diani Indah Dzauharoh, Shinta Egidius Fkun Fatimah, Yeti Fkun, Egidius H.R. Iip Hidajat Hadimin, Deni Nurdyana Henny Noviany Hety Devita Indah, Diani Indriasari, Santy Kusumawati Ira Adriati Jacob, Jufri Kamil, Indriyati Kammer Tuahman Sipayung Karimah Nursya'bani, Kinkin Karman Kartini, Entin Khaeruman Kurhayadi Kurhayadi Kurniasih, Wiwit Kusmana, Odang Leonardus Tangkere, Enrico Loso Judijanto M. Yogi Riyantama Isjoni Maruf, Irma Rachmawati Mochammad Imron Awalludin Nagari, Muhamad Bangun Nani Maryani Nurwa Indah, Rosiana Pandji Santosa Rivaldi, Rivan Diazi Sahim, Aswin Naldi Sukamto, Ika Sumiyarsi Susriyati, Istiyani Syam, Rifqi Zaeni Achmad Tamaulina Br Sembiring Tatang Sudrajat Tati Sarihati Wiyono, Broto Wulandari, Dwiwahjuni Yofy Syarkani Zein, Edo Muhammad