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Journal : Jurnal Mosaik Hospitaliti

Motivasi Kerja dan Komunikasi Mempengaruhi Semangat Kerja Karyawan pada Hotel Santika Seminyak Suwandari, I Gusti Ayu Paramita Kusuma; Trianingrum, Ni Nyoman Nidya; Putri, Komang Shintiya Nita Kristiana
Jurnal Mosaik Hospitaliti Vol. 7 No. 1 (2025): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2025.7138

Abstract

The problems at Santika Seminyak Hotel are that employees seem unenthusiastic and only work because of work demands, do not receive wages to employees during overtime, and a lack of promotion also results in decreased work motivation and employee morale. In addition, the communication that occurs is also not good enough, so it cannot be separated from the problem of miscommunication. This study aims to determine the effect of work motivation and communication on morale. The location of this research is Santika Seminyak Hotel. Data collection techniques used are observation, questionnaires, and interviews. The population includes all employees who work at Hotel Santika Seminyak, with a sample of 41 respondents. The data analysis technique used is Descriptive Statistical Analysis, Data Instrument Test, Classical Assumptions, Multiple Linear Regression, t, F, Determination. Based on the results of the study, obtained the results that work motivation has a positive and significant effect on morale, communication has a positive and significant effect on morale, and work motivation and communication have a positive and significant effect on morale. Suggestions that can be given by researchers are that Santika Seminyak Hotel is expected to provide incentives according to the amount of work achieved by employees, provide training to employees, and always provide rewards to increase employee morale.
Pengaruh Gaya Kepemimpinan Dan Motivasi Terhadap Kinerja Karyawan Di Pramana Watu Kurung Resort Ubud Dewi, Ni Komang Ayu Trisna; Prayogi, Putu Agus; Trianingrum, Ni Nyoman Nidya
Jurnal Mosaik Hospitaliti Vol. 6 No. 1 (2024): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2024.614

Abstract

Employee performance is a major factor in increasing the productivity of an organization. However, unprofessional leadership styles often lead to differences in the treatment of local employees, which leads to social jealousy. In addition, delays in paying salaries and lack of briefings before and after work shifts also have a negative impact on employee motivation and performance. Declining employee performance will affect the resort's revenue and occupancy. This study aims to analyze the influence of leadership style and motivation on employee performance at Pramana Watu Kurung Resort Ubud. This study also aims to identify independent variables that have a dominant influence on employee performance. Data collection techniques include observation, documentation, interviews, and questionnaires with a total population of 62 employees. while the sample used as many as 50 employees is not included in Top Management. The results of statistical analysis and multiple linear regression show that leadership style and motivation have a positive and significant influence on employee performance. These two variables contributed 62.9% to employee performance, with the motivation variable having a more dominant influence (0.450>0.428). As a suggestion, Pramana Watu Kurung Resort Ubud is expected to provide encouragement and enthusiasm to employees, as well as establish a salary policy that is in accordance with standards and ensure that salaries are given on time. Thus, employees will be more motivated to complete their work optimally and with high quality. These measures are expected to improve overall performance and productivity at Pramana Watu Kurung Resort Ubud.