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All Journal MATICS : Jurnal Ilmu Komputer dan Teknologi Informasi (Journal of Computer Science and Information Technology) Jurnal Teknologi Informasi dan Ilmu Komputer Jurnal Teknologi dan Sistem Komputer Journal of Information Technology and Computer Science Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Jurnal Tecnoscienza Journal of Political Issues J-Intech (Journal of Information and Technology) Journal of Computer Science Contributions (Jucosco)
Satrio Agung Wicaksono
Jurusan Teknik Informatika Fakultas Teknologi Informasi Institut Teknologi Sepuluh November
Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Engineering Library & Information Science Mathematics Social Sciences Other

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Journal : J-Intech (Journal of Information and Technology)

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Quality Analysis of an Interactive Programming Learning Platform Based on ISO/IEC 25010 Using a String-Matching Approach on User Reviews Saputra, Mochamad Chandra; Wicaksono, Satrio Agung; Wijoyo, Satrio Hadi; Rahmandita, Prasetya Naufal; Hanggara, Buce Trias
J-INTECH ( Journal of Information and Technology) Vol 13 No 01 (2025): J-Intech : Journal of Information and Technology
Publisher : LPPM STIKI MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32664/j-intech.v13i01.2003

Abstract

This study aims to analyze user perceptions of Quality in Use of the Khan Academy e-learning platform, focusing on two key characteristics defined in the ISO/IEC 25010 standard: satisfaction and efficiency. Based on the analysis of user review data, there is a clear difference in volume between the two aspects: 539 reviews (65%) reflected the satisfaction aspect, while only 290 reviews (35%) were related to efficiency. This indicates that users are approximately 1.86 times more likely to comment on satisfaction than on efficiency. For satisfaction, most of reviews were positive (420 reviews, or 77.9%), while 119 reviews (22.1%) expressed negative sentiments. These results suggest that most users are satisfied with their experience using Khan Academy, particularly due to factors such as flexible access time, user convenience, and the wide availability of learning materials. In contrast, the efficiency- related reviews exhibited a more even distribution, with 154 positive reviews (53.1%) and 136 negative reviews (46.9%). This closer balance indicates that while some users appreciate the platform's performance, others report encountering technical issues, including slow access speeds, navigation difficulties, and system instability. Overall, user perception of the Khan Academy e-learning system is generally positive, especially regarding satisfaction. However, the findings also underscore the importance of addressing technical performance challenges to improve efficiency and ensure a seamless learning experience. These insights provide a valuable basis for the development of user-centered e-learning systems and contribute to the evaluation of system quality from the Quality in Use perspective.
Co-Authors Abiyyu, Muhammad Alifandi Admaja Dwi Herlambang, Admaja Dwi Admaja Herlambang, Admaja Agung Yudha Berliantara, Agung Yudha Ahmad Afif Supianto Aminuyati Andi Reza Perdanakusuma, Andi Reza Antono, Firnanda Ifitah Dewi Ari Hernawan Arief Andy Soebroto Aryani, Lisa Aryo Pinandito Aziz, Hisyam Nur Bayu Rahayudi Budi Darma Setiyawan Cahyo, Reza Dwi Daiyan Uthsa Rafif Damahindra, Rangga Andhito Darmawan, Krisna Djoko Pramono Dwi Puri Cemani Fatimah, Nikmatus Yulia Fatmawati, Fatmawati Firdausy, Danniar Reza Fitra Abdurrachman Bachtiar Habibi, Irfan Hanif Hanggara, Buce Trias Haq, Rizky Ziaul Hayashi, Yusuke Hirashima, Tsukasa Ishaq, Rifat Abi Issa Arwani Kamal Nasich, Alvin Krisnabayu, Rifky Yunus Kurnianingtyas, Diva Lubis, Hendarman Marzuq, Rafly Dwi Mauluda Wildani, Barik Mochamad Chandra Saputra, Mochamad Chandra Mochammad Chandra Saputra, Mochammad Chandra Mohammad Fauzi Nabila, Putri Salsya Nanang Yudi Setiawan Nicolas, Rizky Pardede, Yudi Perwira, Muhammad Pranandika, Mohammad Rayhan Pratama, Rizky Fadillah Putra Pujianto, Risky Purnomo, Welly Putra, Kristantheo Nathaniel Damara R. Arief Setiyawan Raden Arief Setyawan Rahmandita, Prasetya Naufal Reinanda, Moch Zoel Rizal Setya Perdana Rizka Rindingpadang, Mayzke Sari, Nabila Ramadhani Satrio Hadi Wijoyo Sebayang, Gading Setyadi, Kevin Simanjuntak, Jovan Ricktyan Siregar, Rafi Arya Sudibyo, Dwi Rizky Cahyo Sukma, Iwang Laga Sultan, Muhammad Attharsyah Firdaus syah fauzan putra, rizal akbar Wibisono, Nusa Seldi Widito, Jonathan Eratmoko Yudi Setiawan, Nanang Yusi Tyroni Mursityo Zulkarnaen Zulkarnaen