Article Per Year (5 Year)
p-Index From 2021 - 2026
4.388
P-Index
This Author published in this journals
All Journal EQUILIBIRIA Ganaya: Jurnal Ilmu Sosial dan Humaniora Minda Baharu International Journal of Economics, Business and Accounting Research (IJEBAR) Management Studies and Entrepreneurship Journal (MSEJ) International Journal of Management and Business (IJMB) International Journal of Engagement and Empowerment (IJE2) Jurnal Ekonomi International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) eScience Humanity Journal Indonesian Community Journal AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis International Journal of Social Science, Education, Communication and Economics PENANOMICS: INTERNATIONAL JOURNAL OF ECONOMICS e-Jurnal Apresiasi Ekonomi Jurnal Penelitian Pendidikan Indonesia International Journal of Economics, Business and Innovation Research Jurnal Ekonomi dan Bisnis Optimal: Jurnal Ekonomi dan Manajemen
Sumardin
Universitas Ibnu Sina
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

Published : 27 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 27 Documents
Search

 1   2   3 
THE EFFECT OF SERVICE REQUIREMENTS, SERVICE PROCEDURES, SERVICE TIME AND SERVICE RATES ON PUBLIC SATISFACTION AT THE ORGANIZATIONAL OFFICE OF THE BATAM CITY REGIONAL SECRETARIAT Nurhasanah; Sabri; Sumardin
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 1 (2026): February
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19434968

Abstract

This study aims to determine and analyze the influence of Service Requirements, Service Procedures, Service Time, and Service Rates on Public Satisfaction at the Organizational Section of the Regional Secretariat of Batam City. The research method used is a quantitative method with a survey approach. The population in this study were the community who use services at the Organizational Section of the Regional Secretariat of Batam City, with a sample size of 100 respondents. The data collection technique was carried out through the distribution of questionnaires measured using a Likert scale. Data processing and analysis were carried out using the SPSS program.The results of the study indicate that simultaneously Service Requirements, Service Procedures, Service Time, and Service Rates have a positive and significant effect on Public Satisfaction, as evidenced by the F-count value of 90.847 which is greater than the F-table of 2.47 and a significance value of 0.000 <0.05. Partially, Service Requirements have a significant effect on Public Satisfaction with a t-count value of 9.712> t-table 1.985 and a significance of 0.000 <0.05. Service Procedures also have a significant effect on Public Satisfaction with a t-count value of 16.113> t-table 1.985 and a significance of 0.000 <0.05. Service Time has a significant effect on Public Satisfaction with a t-count value of 6.482> t-table 1.985 and a significance of 0.000 <0.05. Furthermore, Service Rates have the most dominant and significant influence on Public Satisfaction with a t-count value of 17.603 > t-table 1.985 and a significance of 0.000 < 0.05. Thus, it can be concluded that improving service quality in all aspects will have an impact on increasing public satisfaction.
Pengaruh Dukungan Organisasi, Kepuasan Kerja dan Keterlibatan Pegawai Terhadap Kinerja Pegawai Kantor Kecamatan Batam Kota Maya Karnia Anggraini; Hendri Herman; Sumardin Sumardin
eScience Humanity Journal Vol 6 No 1 (2025): eSience Humanity Vol.6 No.1 November 2025
Publisher : Asosiasi Ide Bahasa Kepri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37296/esci.v6i1.374

Abstract

This study aims to examine the effect of organizational support, job satisfaction, and employee engagement on employee performance at the Batam Kota District Office. In the context of increasing public service demands and administrative responsibilities, employee performance has become a critical factor in ensuring effective and efficient governance at the local government level. However, variations in employee performance indicate the presence of organizational and psychological factors that require empirical investigation. This research employs a quantitative approach using a survey method. The population of this study consists of all employees working at the Batam Kota District Office, totaling 85 individuals, and the entire population was used as the research sample through a census technique. Data were collected using structured questionnaires and analyzed using multiple linear regression analysis to determine both partial and simultaneous effects of the independent variables on employee performance. The findings reveal that organizational support, job satisfaction, and employee engagement simultaneously have a positive and significant effect on employee performance. Partially, each independent variable also shows a significant influence on performance, indicating that employees who perceive higher organizational support, experience greater job satisfaction, and demonstrate stronger engagement tend to exhibit better work performance. The coefficient of determination indicates that these three variables contribute 3.2% to employee performance, while the remaining 96.8% is influenced by other factors not examined in this study. The results highlight the importance of strengthening organizational support systems, improving job satisfaction through fair compensation and career development opportunities, and encouraging employee involvement in decision-making processes. These efforts are expected to enhance employee performance and support the achievement of high-quality public services. This study contributes to human resource management literature, particularly in the public sector, and provides practical insights for policymakers in improving employee performance within government institutions.
Pengaruh Komunikasi Kerja, Kepuasan Kerja, dan Komitmen Organisasional terhadap Kinerja Karyawan pada Divisi Quality Control (QC) PT Sanipak Indonesia Edy Kurniawan; Sumardin Sumardin; Mulyadi Mulyadi
AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Vol. 6 No. 2 (2026): AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmeb.v6i2.2002

Abstract

This study addresses issues related to ineffective vertical communication, perceived inequality in compensation, and low organizational commitment among employees in the Quality Control division of PT Sanipak Indonesia. The objective of this research is to examine the effect of work communication, job satisfaction, and organizational commitment on employee performance, both partially and simultaneously. A quantitative approach with a survey method was employed, involving 45 employees selected using a saturated sampling technique. Data were collected through validated and reliable questionnaires and analyzed using multiple linear regression. The findings indicate that job satisfaction and organizational commitment have a positive and significant effect on employee performance, while work communication shows a positive but not statistically significant effect when analyzed simultaneously. Furthermore, the three variables collectively have a significant impact on performance, explaining 84.60% of its variance. Among them, organizational commitment emerges as the most influential factor. These results suggest that strengthening employee commitment and ensuring fair and supportive work conditions are essential strategies to improve performance, supported by effective organizational communication practices.
PENINGKATAN KAPASITAS PEMASARAN DIGITAL DAN KESELAMATAN KERJA BAGI PENGRAJIN PERAHU FIBER DESA BULANG LINTANG, KOTA BATAM Sumardin Sumardin; Ice Irawati; Evanda Sabrina; Aril Ramadhan Saputra
MINDA BAHARU Vol 10, No 1 (2026): Minda Baharu
Publisher : Universitas Riau Kepulauan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33373/jmb.v10i1.9042

Abstract

Kegiatan Pengabdian Kepada Masyarakat (PKM) ini telah berhasil dilaksanakan pada kelompok pekerja pembuat perahu viber yang berlokasi di Desa Bulang Lintang, Kecamatan Bulang, Kota Batam. Kegiatan ini melibatkan 12 orang pekerja yang tergabung dalam satu unit UMKM pembuatan perahu fiber dengan kapasitas produksi minimal 5 unit perahu per bulan. Tujuan kegiatan ini adalah meningkatkan pemahaman dan kemampuan pekerja dalam manajemen pemasaran digital serta meningkatkan manajemen SDM keselamatan dan kesehatan kerja melalui pemberian alat pelindung diri (APD). Metode yang digunakan meliputi edukasi manajemen pemasaran digital serta manajemen SDM dan kegiatan penyerahan APD berupa sarung tangan, masker, dan kacamata safety. Hasil kegiatan menunjukkan adanya peningkatan pengetahuan peserta tentang manajemen pemasaran digital yang diukur melalui pre-test dan post-test dengan nilai N gain score, 0,41 artinya terdapat peningkatan pengetahuan dengan kategori sedang. Selama ini sistem pemasaran yang digunakan hanya melalui mulut ke mulut (word of mouth), namun setelah pelaksanaan kegiatan ini, pekerja memiliki pengetahuan dasar untuk memanfaatkan platform digital sebagai media promosi usaha. Selain itu, pemberian APD diharapkan dapat meningkatkan kesadaran dan perlindungan pekerja terhadap risiko kecelakaan kerja.
Pengaruh Beban Kerja dan Dukungan Organisasi Terhadap Stres Kerja: Peran Mediasi Resiliensi pada Pegawai Pemerintah Dengan Perjanjian Kerja (PPPK) Suhaili Suhaili; Sumardin Sumardin; Mulyadi Mulyadi
Ganaya : Jurnal Ilmu Sosial dan Humaniora Vol 9 No 3 (2026)
Publisher : Jayapangus Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37329/ganaya.v9i3.5698

Abstract

Work stress is an issue that needs attention among Government Employees with Work Agreements (Pegawai Pemerintah dengan Perjanjian Kerja/PPPK), particularly when high job demands are not accompanied by adequate organizational support. Such conditions may affect employees’ psychological well-being and work performance. This study aims to analyze the effects of workload and organizational support on job stress and to examine the role of resilience as a mediating variable among PPPK employees at the Marine and Fisheries Agency of the Riau Islands Province. This study employed a quantitative approach involving 136 PPPK respondents. Data were collected using a five-point Likert-scale questionnaire and analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS) with the assistance of SmartPLS 4. The results showed that workload had a positive and significant effect on resilience (β = 0.546; p < 0.001) and job stress (β = 0.602; p < 0.001). Organizational support did not have a significant effect on resilience (β = 0.179; p = 0.099), but had a negative and significant effect on job stress (β = -0.225; p = 0.013). Resilience did not have a significant effect on job stress (β = -0.091; p = 0.430). Resilience was also not proven to mediate the effects of workload or organizational support on job stress. In conclusion, workload and organizational support have direct effects on job stress among PPPK employees, while resilience has not been proven to function as a mediator in these relationships.
Pengaruh Motivasi Kerja, Budaya Kerja, dan Lingkungan Kerja terhadap Kinerja Karyawan pada CV Batam Pangan Mandiri Alya Natasyah; Sumardin Sumardin; Muhammad Sidik
AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Vol. 6 No. 3 (2026): AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmeb.v6i3.2050

Abstract

Human resources play a strategic role in determining organizational success and sustainability. Employee performance is one of the most important indicators of organizational effectiveness because it reflects the achievement of organizational goals through employees’ work outcomes. However, employee performance may be influenced by several factors, including work motivation, work culture, and work environment. This study aimed to analyze the effect of work motivation, work culture, and work environment on employee performance at CV Batam Pangan Mandiri, both partially and simultaneously. This research employed a quantitative approach using multiple linear regression analysis. The study involved all 45 employees of CV Batam Pangan Mandiri as respondents through a saturated sampling technique. Data were collected using a structured questionnaire based on a five-point Likert scale and analyzed using SPSS version 19.0. The findings revealed that work environment was the most dominant factor influencing employee performance, contributing 33.60%, followed by work culture at 30.50% and work motivation at 11.50%. Simultaneously, work motivation, work culture, and work environment had a significant effect on employee performance, with an F-value of 18.436 and a coefficient of determination of 55.10%. These results indicate that improving employee performance requires an integrated approach involving strong work motivation, a positive work culture, and a supportive work environment.
Pengaruh Harga Produk, Lokasi Penjualan dan Promosi Digital Terhadap Volume Penjualan Pada Ayam Geprek Awliya Devi Nilam Sari; Sumardin Sumardin; Septa Diana Nabella
OPTIMAL Jurnal Ekonomi dan Manajemen Vol. 5 No. 2 (2025): Jurnal Ekonomi dan Manajemen
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/optimal.v5i2.5701

Abstract

This study aims to analyze the influence of product price, sales location, and digital promotion on the sales volume of Ayam Geprek Awliya. The research employs a quantitative approach using multiple linear regression analysis. Data were collected through a consumer survey and analyzed using the t-test and F-test to determine the effect of each independent variable on the dependent variable, namely sales volume. The results show that product price has a negative and significant effect on sales volume, meaning that an increase in price tends to reduce the number of sales. In contrast, sales location has a positive and significant effect on sales volume, indicating that the more strategic the business location, the higher the potential for increased sales. Digital promotion is the most dominant factor influencing sales volume. Effective digital marketing strategies, such as the use of social media, online platforms, and digital advertisements, have proven to attract consumers and significantly increase sales transactions. Simultaneously, the three variables—product price, sales location, and digital promotion—have a significant effect on the sales volume of Ayam Geprek Awliya. Therefore, it is recommended that the business adopt a more competitive pricing strategy, choose a more strategic business location or expand delivery service coverage, and continuously improve the effectiveness of digital promotion to reach a broader customer base. By implementing the right strategies, Ayam Geprek Awliya can significantly increase its sales volume and strengthen its position in the highly competitive culinary industry.
Co-Authors Agus Ardiansa Alya Natasyah Amirullah Amirullah Andi Hardiyanti Maulana Andi Hidayatul Fadlilah Anisa Sangadji Aprilia Puspita Sari Ardiyansyah Ardiyansyah Aril Ramadhan Saputra Baehaqi Bobby Ansyari Hasibuan Devi Nilam Sari Edy Kurniawan Eko Prasetyo Eko Wiryono Evanda Sabrina Ferdila Ferdila Firman Hidayat Fitri Khoirunnisah Dasopang Haji Mustaqim Hendri Herman Hendri Herman Ice Irawati Irfan Andaria Ita Mustika Joseph Putra Aqzha Khadijah Khadijah Maya Karnia Anggraini Muhammad Fadli Luran Muhammad Sidik Mulyadi Mustaqim Mustaqim Nurhasanah Putra Khosenda Pratisara Wirya Raden Mohamad Herdian Bhakti Rahman Syahputra Randico Amanda Rini Elfina Riwan Suhadi Robby Kurniawan Sabri Samad Septa Diana Nabella Soyono Soyono Sri Marlinawati Sudianto Suhaili Suhaili Suyono