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All Journal EQUILIBIRIA International Journal of Economics, Business and Accounting Research (IJEBAR) Management Studies and Entrepreneurship Journal (MSEJ) International Journal of Management and Business (IJMB) International Journal of Engagement and Empowerment (IJE2) Jurnal Ekonomi International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) eScience Humanity Journal Indonesian Community Journal AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis International Journal of Social Science, Education, Communication and Economics PENANOMICS: INTERNATIONAL JOURNAL OF ECONOMICS e-Jurnal Apresiasi Ekonomi Jurnal Penelitian Pendidikan Indonesia International Journal of Economics, Business and Innovation Research Jurnal Ekonomi dan Bisnis
Sumardin
Universitas Ibnu Sina
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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THE EFFECT OF SERVICE REQUIREMENTS, SERVICE PROCEDURES, SERVICE TIME AND SERVICE RATES ON PUBLIC SATISFACTION AT THE ORGANIZATIONAL OFFICE OF THE BATAM CITY REGIONAL SECRETARIAT Nurhasanah; Sabri; Sumardin
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 1 (2026): February
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19434968

Abstract

This study aims to determine and analyze the influence of Service Requirements, Service Procedures, Service Time, and Service Rates on Public Satisfaction at the Organizational Section of the Regional Secretariat of Batam City. The research method used is a quantitative method with a survey approach. The population in this study were the community who use services at the Organizational Section of the Regional Secretariat of Batam City, with a sample size of 100 respondents. The data collection technique was carried out through the distribution of questionnaires measured using a Likert scale. Data processing and analysis were carried out using the SPSS program.The results of the study indicate that simultaneously Service Requirements, Service Procedures, Service Time, and Service Rates have a positive and significant effect on Public Satisfaction, as evidenced by the F-count value of 90.847 which is greater than the F-table of 2.47 and a significance value of 0.000 <0.05. Partially, Service Requirements have a significant effect on Public Satisfaction with a t-count value of 9.712> t-table 1.985 and a significance of 0.000 <0.05. Service Procedures also have a significant effect on Public Satisfaction with a t-count value of 16.113> t-table 1.985 and a significance of 0.000 <0.05. Service Time has a significant effect on Public Satisfaction with a t-count value of 6.482> t-table 1.985 and a significance of 0.000 <0.05. Furthermore, Service Rates have the most dominant and significant influence on Public Satisfaction with a t-count value of 17.603 > t-table 1.985 and a significance of 0.000 < 0.05. Thus, it can be concluded that improving service quality in all aspects will have an impact on increasing public satisfaction.
Pengaruh Dukungan Organisasi, Kepuasan Kerja dan Keterlibatan Pegawai Terhadap Kinerja Pegawai Kantor Kecamatan Batam Kota Maya Karnia Anggraini; Hendri Herman; Sumardin Sumardin
eScience Humanity Journal Vol 6 No 1 (2025): eSience Humanity Vol.6 No.1 November 2025
Publisher : Asosiasi Ide Bahasa Kepri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37296/esci.v6i1.374

Abstract

This study aims to examine the effect of organizational support, job satisfaction, and employee engagement on employee performance at the Batam Kota District Office. In the context of increasing public service demands and administrative responsibilities, employee performance has become a critical factor in ensuring effective and efficient governance at the local government level. However, variations in employee performance indicate the presence of organizational and psychological factors that require empirical investigation. This research employs a quantitative approach using a survey method. The population of this study consists of all employees working at the Batam Kota District Office, totaling 85 individuals, and the entire population was used as the research sample through a census technique. Data were collected using structured questionnaires and analyzed using multiple linear regression analysis to determine both partial and simultaneous effects of the independent variables on employee performance. The findings reveal that organizational support, job satisfaction, and employee engagement simultaneously have a positive and significant effect on employee performance. Partially, each independent variable also shows a significant influence on performance, indicating that employees who perceive higher organizational support, experience greater job satisfaction, and demonstrate stronger engagement tend to exhibit better work performance. The coefficient of determination indicates that these three variables contribute 3.2% to employee performance, while the remaining 96.8% is influenced by other factors not examined in this study. The results highlight the importance of strengthening organizational support systems, improving job satisfaction through fair compensation and career development opportunities, and encouraging employee involvement in decision-making processes. These efforts are expected to enhance employee performance and support the achievement of high-quality public services. This study contributes to human resource management literature, particularly in the public sector, and provides practical insights for policymakers in improving employee performance within government institutions.
Pengaruh Komunikasi Kerja, Kepuasan Kerja, dan Komitmen Organisasional terhadap Kinerja Karyawan pada Divisi Quality Control (QC) PT Sanipak Indonesia Edy Kurniawan; Sumardin Sumardin; Mulyadi Mulyadi
AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Vol. 6 No. 2 (2026): AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmeb.v6i2.2002

Abstract

This study addresses issues related to ineffective vertical communication, perceived inequality in compensation, and low organizational commitment among employees in the Quality Control division of PT Sanipak Indonesia. The objective of this research is to examine the effect of work communication, job satisfaction, and organizational commitment on employee performance, both partially and simultaneously. A quantitative approach with a survey method was employed, involving 45 employees selected using a saturated sampling technique. Data were collected through validated and reliable questionnaires and analyzed using multiple linear regression. The findings indicate that job satisfaction and organizational commitment have a positive and significant effect on employee performance, while work communication shows a positive but not statistically significant effect when analyzed simultaneously. Furthermore, the three variables collectively have a significant impact on performance, explaining 84.60% of its variance. Among them, organizational commitment emerges as the most influential factor. These results suggest that strengthening employee commitment and ensuring fair and supportive work conditions are essential strategies to improve performance, supported by effective organizational communication practices.
Co-Authors Agus Ardiansa Amirullah Amirullah Andi Hardiyanti Maulana Andi Hidayatul Fadlilah Anisa Sangadji Aprilia Puspita Sari Ardiyansyah Ardiyansyah Baehaqi Bobby Ansyari Hasibuan Edy Kurniawan Eko Prasetyo Eko Wiryono Ferdila Ferdila Firman Hidayat Fitri Khoirunnisah Dasopang Haji Mustaqim Hendri Herman Hendri Herman Irfan Andaria Ita Mustika Joseph Putra Aqzha Khadijah Khadijah Maya Karnia Anggraini Muhammad Fadli Luran Mulyadi Mustaqim Mustaqim Nurhasanah Putra Khosenda Pratisara Wirya Raden Mohamad Herdian Bhakti Rahman Syahputra Randico Amanda Rini Elfina Riwan Suhadi Robby Kurniawan Sabri Samad Septa Diana Nabella Soyono Soyono Sri Marlinawati Sudianto Suyono