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Journal : JAM : Jurnal Aplikasi Manajemen

Governing and Managing Public Service (A Case Study of Measuring Economic, Social and Environmental Implications of PDAM in the Malang City) Andy Fefta Wijaya
Jurnal Aplikasi Manajemen Vol 9, No 1 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

Managing public water supply service delivery is a critical agenda. This research found that ineffective and inefficient governing systems of PDAM bring the economic, social and environmental implications. Particularly, the poor water users at the end of the water service delivery system get the more disadvantage consequences. Reforming governance and management of PDAM and implementing social and environmental friendly of performance measurement system is an alternative to increase the performance.Keywords: Public Management, Public Service, Governance, Accountability, Water Supply Service Delivery
Developing a Model of Outcome Performance Indicator Web of Water Quantity, Pressure, Continuity and Quality for Accountability Result Andy Fefta Wijaya
Jurnal Aplikasi Manajemen Vol 8, No 2 (2010)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

This research develops a model of Outcome Performance Indicator Web of Water Quantity, Pressure, Continuity and Quality. A qualitative research ia applied for this research. This study identifies multiple indicator relationships requiring a systemic approach in which iterative cycle processes of interconnections among these indicators are evaluated. This exercise of outcome performance measurement is considered as accountability means for evaluating social equity and environmental justice concerns in the three desirable sectors of governance: the government, the enterprise and the society. This is a part of public sector accountability for result.Keywords: Outcame performance, accountability result
THE INFLUENCE OF LEADERSHIP STYLE ON SERVICE QUALITY IN HIGHER EDUCATION: A STUDY AT A SOCIAL SCIENCE FACULTY Wijaya, Andy Fefta; Prastyari, Catrine Ana; Armanu, Armanu
Jurnal Aplikasi Manajemen Vol. 17 No. 3 (2019)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2019.017.03.06

Abstract

This study aimed at disclosing the influence of the leadership style on the service quality in Higher Education Institution. This study population is 103 supporting staffs of a social science faculty, with a proportional random sampling of 80 people. The hypothesis in this study was analyzed by using the structural model of Partial Least Square.Based on the results of Partial Least Square testing, it is disclosed that there is a significant influence of the leadership style on the service quality at the faculty being studied. The positive correlation shows that the stronger the leadership style is, the higher the leadership style impact on the service quality will be.
Penyaluran Dana Bantuan Peningkatan Kesejahteraan Masyarakat Miskin di Kabupaten Tulungagung Wijaya, Andy Fefta; -, Ismail
Jurnal Aplikasi Manajemen Vol. 7 No. 4 (2009)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

The Arrising of the world crude oil’s price has worsen the economic condition of Indonesia. The increasing charge of APBN because of subsidy’s, increasing, has forced the government to raise the price of domestic BBM. This policy causes the number of the poor of increases. So, the government conduct the program of BLT that is dedicated to the poor famielis in order to maintain the purchasing ability or to arise their prosperity But in the practice, the program of BLT is full of problem and influencing the poor. This research is conducted to understand the mechanism in distributing BLT in sub provience of Tulungagung, And abserve is social an economic effect toword poor people in Tulung agung. This research is descritive research by using cualitative approach, by using the method of taking note of the fact that is abserve in collecting data using the method of observation, interview, and also conducting documentation. This research shows that in distributing BLT in sub provience of Tulung agung, they are still wrong procedure, wrong target, insuffisien socialization, and the officers with lack of professionalism in doing their job (Responsible for distributing BLT). The result of this research shows that the distribution mechanism of the fun is not realized well we can find out the bad realization when we view it normative of view, it’s effisiensi and it’s effectivity, and if we observe it’s fairness toword the society. We can also find out that there is bad realization of the distribution of mechanism. It is shown by a lot of problem that happen in the distribution of BLT it self. A lot of officers that corrupt the fund, the schedule of distribution that often change, and the fund isn’t distriduted to the people who deserved to get it (Distribution that is wrong in the target).Keywords: fund (BLT), subsidy, distribution
Co-Authors Agus Suryono Agus Suryono Agus Suryono Akhmad Amirudin Anacleto Pinto Andy Dwi Cahyono Anesia Ribka Anugerah, Bima Satria Armanu, Armanu Asih Widi Lestari Asti Amelia Novita Athrusy Robiul Hakim Bambang Hendroyono Bambang Supriyono Bambang Supriyono Bambang Supriyono Belly Sultrawijaya Benny Setiawan, Benny Choirul Saleh Dian Andryanto Dwi Permana, I Made Endah Setyowati Fadel Muhammad Fadel Muhammad Fadel Muhammad, Fadel Farida Nurani Firda Hidayati Friska Ayu O Hamidah Nayati Utami Hendroyono, Bambang Hermawan . Hermawan Hermawan Imam Hanafi Imam Hanafi Imam Hardjanto Indah Mindarti, Lely Irwan Aribowo Irwan Aribowo Aribowo Irwan Aribowo, Irwan ISMAIL - Julkarnain, Donny Setyaelvanda Khairul Muluk Khairul Muluk Khuswantoro Akhadi Kuntonegoro, Hariomurti Tri Kusuma, I Gede Komang Chahya Bayu Anta Laily Rofi’ah Lely Indah Mindarti, Lely Indah M.R. Khairul Muluk Madyana Retnaning Hastuti Mahadiansar Mahadiansar Mahadiansar, Mahadiansar Makhsun Hadi Sadikin Manurung, Herdinawaty Mardiyono , Mardiyono Mardiyono Mardiyono Mardiyono Mardiyono Mardiyono Marta Trifena Patriot Moh. Khusaini Mohammad Bisri Mohammad Nuh Muhammad Latif Muriadi Muriadi Nadia Fajriani Ni Luh Yulyana Dewi Nof, Faisal Novita, Asti Amelia Nurani, Farida Pedrito dos Santos dos Santos Permana, I Made Dwi Pongsathon Kaewmanee Pongsathon Kaewmanee Prastyari, Catrine Ana Priyo Budi Santoso Ratih Nurpratiwi Retno Wulan Sekarsari Retno Wulan Sekarsari Rofi’ah, Laily Saleh Soeaidy Samrit Yossomsakdi Santy Nurina Aprilia Setyawan, Gidion Arif Siti Rochmah Siti Rochmah Siti Rochmah Siti Rochmah Soni Kurniawan Sony Manggala Putra Sukanto Sukanto Sukoco, Johan Bhimo Suryadi Suryadi Suryadi Suryadi Suyeno Suyeno Tjahjanulin Domai Tjahjanulin Domai Tjahjanulin Domai Wanto, Alfi Haris Wike, Wike Yurizal Yurizal