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Effectiveness of Collaborative Governance Management of Public Complaints Based on Electronic Communication Media In Central Java Provincial Government Widianto, Dhoni; Pujiono, Pujiono; Astuti, Retno Sunu; Wijayanto, Wijayanto
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 4, No 4 (2021): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i4.3316

Abstract

This study aims to describe the effectiveness of Collaborative Governance in managing public complaints based on electronic communication media in the Central Java Provincial Government for 3 (three years, 2017, 2018, and 2019. This research method uses descriptive qualitative methods. The location of this research is in the Central Java Provincial Government conducted at the Department of Communication and Informatics of Central Java Province. The results of the study conclude that this collaboration has not been effective, such as the lack of commitment from other stakeholders outside the Central Java Provincial SKPD such as Regency/City Governments, vertical agencies, BUMN, and BUMD. Then the limited authority of the Provincial Government of Java Central to the Regency/City Government, vertical agencies, BUMN, and BUMD, resulting in the completion of follow-up on community complaints is still low.The governance of handling public complaints by stakeholders is unclear, lack of accountability and responsibility from stakeholders other than S. KPD of Central Java Province and the supervisory team has not yet been formed to control the follow-up to the handling of complaints in the field.
Co-Authors Achmad Buchori Ade Ricky Rozzaqi Agus Sugiharto Agus Yoga Nafasa Ahmad Buchori Andi Priyolistiyanto Anindhita, Refindha Ardiyansah, Ardiyansah Arif Wibisono Asmara, Yudha Bambang Hadi Kunaryo Dionisius Tegar Cahyadi Eko Retno Mulyaningrum Eko Yulianto, Andrian Elsitra, Gita Nindya Estiani Lestari, Kartika Fadilah, Lintang Nurul Farizky, Vonny Fatkhul Amin Gunawan, Heru Gustono, Sandy Tri Harjono, Arman Iannone, Aniello Ika Menarianti, Ika Ika Riswanti Putranti Ika Septiana Indrianti Wardani, Theodora Indriati Wardani, Theodora Ismal, Ismal Isna Asyaroh, Suryani Justicia, Mira Karina K, Novita Sari Kismartini Kismartini Kushandajani . Laily Sa'diyah, Nur Larasati, Endang Larasati Lilyani, Feby Sella Tutut Meyyolis, Richa Muhamad Annur Muhammad Adnan Mustoffa, Ardyan Firdausi Muthoharoh, Nurul Afifah N. Elsitra, Gita Najah, Sinta Luluk Miftahun Nisa, Khufi Faridatun Nugroho, Arif Rianto Budi Nunik Retno Herawati NUR CHOLIFAH Nur Hidayat Nur Hidayat Sardini Nur Khoiri Nurul Hasfi Nurul Ovilya, Risa Panehas Malelak Iyu, Benyamin Pebriani, Annisa Pramudella Fikar, Wahyu Pujiono Pujiono Purwosetiyono, F X Didik Putro, Warsito Eko Rahman Asrul, Fatur Rawinda Fitrotul Mualafina, Rawinda Fitrotul Retno Sunu Astuti Ricky Rozaqqi, Ade Riska Anggun Sucianingrum Rivanna Citraning Rachmawati, Rivanna Citraning Riyanto Riyanto Rozzaky, Ade Ricky Rozzakya, Ade Ricky Rozzakya Setiyono, Hendri Sinta Mutiara Siti Ulfiyani, Siti Sri Wahyuningsih, Eka Sudargo Sudibyo, Reno Suharsono Suharsono Supandi Susilawati, Susilawati Tatar Aji Pangestu, Rahmanda Ulfah, Ika Farida Wardani, Theodora Indriati Wicitra, Made Widyarini Kusuma Widianto, Dhoni Yanwar Pribadi Yohana Noradika Maharani Yudi Prastyo Yuwanto Yuwanto Zahra, Ayach Fatima