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All Journal International Journal of Evaluation and Research in Education (IJERE) Jurnal JSIKA Semesta Teknika Jurnal Abdimas BSI: Jurnal Pengabdian Kepada Masyarakat Justek : Jurnal Sains Dan Teknologi Tematik : Jurnal Teknologi Informasi Komunikasi Rainstek : Jurnal Terapan Sains dan Teknologi Jurnal Sistem Informasi Universitas Dinamika EKONOMIKA45 SWARNA Journal of Community Service (Abdisci) SWARNA: Jurnal Pengabdian Kepada Masyarakat EKOBIS ABDIMAS : Jurnal Pengabdian Masyarakat Jurnal Ragam Pengabdian Aksi Kita: Jurnal Pengabdian Kepada Masyarakat
Tutut Wurijanto
Universitas Dinamika
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Journal : EKONOMIKA45

 1 
THE ANALYSIS OF STUDENT’S SATISFACTION TOWARDS SERVICE QUALITY AT INSTITUTE BUSINESS AND INFORMATICS STIKOM SURABAYA Sulistiowati; Tutut Wurijanto; Henry Bambang Setyawan
EKONOMIKA45 :  Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan Vol. 6 No. 1 (2018): Desember: Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (557.057 KB) | DOI: 10.30640/ekonomika45.v6i1.83

Abstract

In this globalization era, business competition is thighter in all fields, nevertheless in eduacation field, especially in a university. According to Forlap Dikti, there are 17 state universities and 328 private universities in East Java. Institute Business and Informatics Stikom Surabaya (Stikom Surabaya) is one of the private universities in East Java which has two faculties. They are Technology and Informatics Faculty and Economics and Business Faculty. Technology and Informatics Faculty has some departments. They are Information System Department (S1 SI), Computer System Department (S1 SK), Visual Communication Design Department (S1 DKV), Graphics Design Department (S1 DG), Computer Multimedia Department (DIV KM), and Informatics Management (DIII MI), while Economics and Business Faculty has three departments. They are Management Department (S1 Man), Accounting Department, and Computerized office and Secretarial Department (DIII KPK). In order to win the competition, Stikom Surabaya always tries to evaluate the quality service based on student’s perception as an input to improve the service quality at Stikom Surabaya. Based on the above problem, the research was addressed to analysis student’s satisfaction towards service quality at Stikom Surabaya. this research used quality service theory written by Parasuraman by using five dimensions which are Tangible, Reliable, Responsiveness, Assurance and Empathy. Methode used in this research was Descriptive Statistic. Based on questionnaire distribution to 57 respondents who who were going to graduate, it was obtainned that students felt satisfied towards the quality service in responsiveness dimenstion, Reliable dimension and empathy. While tangible dimension which need to be improved is parking lot
Co-Authors A. B. Tjandrarini Abner Mahendra Agus Dwi Churniawan Agus Dwi Churniawan, Agus Dwi Alvian Deffa Kristyanto Amaliyah, Malina Anang Yuliantoro Andriansyah Andriansyah Anjik Sukmaaji Arantika Dwi Fibriana Arifin Puji Widodo Ayuningtyas Ayuningtyas Ayuningtyas Aziz, Achmad Sony Syaiful Aziz, Achmad Sony Syaiful Bambang Hariadi Binawati, Lilis Denny Septyanto Didiet Anindita Arnandy Edo Yonatan Koentjoro Eric Wijaya Erista Pramana Erwin Pramastya Sabatini Erwin Sutomo Erwin Sutomo Evero, Mohamad Fanrauk Evero, Mohamad Fanrauk Fariz Sulistyawan Ferian Rezky Hermawan Fibriana, Arantika Dwi Ginanjar, Moh. Haris Ginanjar, Moh. Haris Hadi, Muhammad Miftahol Haryanto Tanuwijaya Hendra Wahyudi Henry Bambang Henry Bambang Setiawan Henry Bambang Setyawan Henry Bambang Setyawan Hermawan, Thony Herwanda Ayu Destania Hutomo, Kaisha Satrio Noor Hutomo, Kaisha Satrio Noor I Ketut Adi Suprianta Ikhsan Pratama Wahyudi Indra, Indra Kusuma Irsajidin, Muhammad Julianto Lemantara Kadarisman, Hendry Haryo Kadarisman, Hendry Haryo Kaisha Satrio Noor Hutomo Ketut De Santiasa Kristyanto, Alvian Deffa Kristyanto, Alvian Deffa Maharddhika, Rendy Mahendra, Abner Mahendra, Abner Malina Amaliyah Martinus Sony Erstiawan Moch. Farizal Rahmattullah Mohamad Fanrauk Evero Muhammad Irsajidin Muhammad Wahyudi Muvid, Muhamad Basyrul Oktaviani oktaviani Oktaviani, Oktaviani Pratama, Harits Yulianta Pratama, Harits Yulianta Putra, Hartono Yuppy Putri, Rr. Aisyah Nur Putri, Rr. Aisyah Nur Rahmat Iwan Setiawan Rendy Maharddhika Renodicto, Renodicto Rochmat Rizky Alfandy Rokhmad Fadhlul Wafi Rokhmad Fadhlul Wafi Rr. Aisyah Nur Putri Ryan Hadi Wijaya Santiasa, Ketut De Sari, Nita Maya Sari, Nita Maya Septyanto, Denny Septyanto, Denny Slamet Slamet Slamet Soebijono, Tony Sri Suhandiah Stevanus C. M. H. Himawan Suharnoko, Ivan Christiono Suharnoko, Ivan Christiono SULISTIOWATI Sulistiowati Sulistiowati Sulistiowati Sulistiowati Susanto, Chayadi Oktomy Noto SUTIKNO Syalwa, Reynalda Vonna Tegar Heru Susilo Teguh Sutanto Thony Hermawan Titik Lusiani Tony Soebijono Tony Soebijono Tony Soebijono Utami, Sulistia Nofentri Valentinus Roby Hananto Vivine Nurcahyawati Wafi, Rokhmad Fadhlul Wafi, Rokhmad Fadhlul Wahyudi, Ikhsan Pratama Widana, Alit Wijaya, Ryan Hadi Wira Wanangsyah Wulandari, Sri Hariani Eko Yohanes Y. Subiyantoro Yoppy Mirza Maulana Yoppy Mirza Maulana Yuliantoro, Anang