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All Journal Jurnal Sosial Ekonomi Pertanian Nursing News : Jurnal Ilmiah Keperawatan INTEKNA Jurnal Sains dan Informatika IKRA-ITH EKONOMIKA PubBis : Jurnal Pemikiran dan Penelitian Administrasi Publik dan Administrasi Bisnis Jurnal Riset Komunikasi Journal of Electronics, Electromedical Engineering, and Medical Informatics Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences IJ3PE JOURNAL OF WETLANDS ENVIRONMENTAL MANAGEMENT Journal on Education and Teacher Professionalism SAMBARA: Jurnal Pengabdian Kepada Masyarakat Lensa Pendas Jurnal Ilmu Pemerintahan
Muhammad Noor
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Immunology & microbiology Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Nursing Public Health Social Sciences Other

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Inovasi Mal Pelayanan Publik Dalam Meningkatkan Kualitas Pelayanan Publik Di Kota Samarinda Fatwa Indah Rahayu; Muhammad Noor; Muhammad Jamal Amini
Jurnal Ilmu Pemerintahan Vol. 11 No. 1 (2023)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jip.v11i1.972

Abstract

This study aims to describe as a whole the Public Service Mall Innovation in Improving the Quality of Public Services in Samarinda City by paying attention to the success of innovation based on the characteristics of innovation, according to Rogers in Nurdin (2019), namely: Relative Advantage, Combability, Complexity (Complexity), Triability (Probability of Trying), and Observability (Ease of Observation). As well as identifying inhibiting factors and supporting factors. The results of the study show that the Relative Advantages of Public Service Malls have integrated services in the same building, thus saving costs, time and effort as well as online queues. While the economic advantage is only services with regional retribution provisions. The presence of the Public Service Mall Innovation is in accordance with the rules and needs of the community. The level of complexity is in the form of policy mechanisms and procedures from each agency, the internet is not maximal, there is only one elevator, and the counters are slow to open. Samarinda City Public Service Mall does not conduct trials and socialization only on social media. This Public Service Mall innovation is easy for the public to observe and every counter provides IKM. The agency with the most types of services is DPMPTSP. Meanwhile, the agency with the fewest services is Baznas. The inhibiting factors are inter-agency coordination and budget constraints. While the supporting factors are adequate facilities and infrastructure, capable human resources, and support from the local government.
Inovasi Pelayanan SIM Nasional Presisi (SINAR) di Polresta Samarinda Widya Amanda Rezky; Muhammad Noor; Muhammad Hairul Saleh
Jurnal Ilmu Pemerintahan Vol. 12 No. 3 (2024)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jip.v12i3.2344

Abstract

This research aims to understand and describe the innovation and implementation of the National Precision Driver’s License Service called SINAR at POLRESTA Samarinda through the innovation characteristics indicator according to Rogers (2003): Relative Advantage, Compatibility, Complexity, Trialability, and Observability. It also seeks to identify and describe the benefits of this innovations to the local community of Samarinda City. This research uses a qualitative descriptive research type. The data sources consist of primary and secondary data. The data collections techniques include library research, field research involving observation, interviews, and documentation. Data analysis techniques involve data collection, data reduction, data presentation, and drawing conclusions. The research was conducted at POLRESTA Samarinda. Based on the research findings, the SINAR innovation offers a relative advantage in terms of time, energy, cost efficiency, and meets the digital needs of the Samarinda community. This innovation is easy, fast, and economical (Compatibility), but is hindered by unstable internet connections (Complexity). Limited social media outreach reduces its dissemination effectivenee (Triability). Nonetheless, SINAR features a simple and user friendly interface (Observability).
ANALISIS INDEKS KEPUASAN MASYARAKAT TERHADAP PROGRAM CORPORATE SOCIAL RESPONSIBILITY PT. ADARO INDONESIA (Studi Tentang Pengembangan Taman Wisata Menanti Laburan di Desa Padang Panjang Kecamatan Tanta Kabupaten Tabalong) Muhammad Noor; Muhammad Riyandi Firdaus; Arbain, Taufik; Aan Nurhadi; Yuri Budi Sujalmi
Jurnal PubBis Vol 8 No 1 (2024)
Publisher : stiatabalong.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35722/jurnalpubbis.v8i1.816

Abstract

Penelitian ini bertujuan untuk menghitung Indeks Kepuasan Masyarakat (IKM) dan Indeks Harapan Masyarakat (IHM) pada Program Corporate Social Responsibility PT. Adaro Indonesia terhadap pengembangan Taman Wisata Menanti Laburan di Desa Padang Panjang Kecamatan Tanta Kabupaten Tabalong tahun 2020 sampai dengan tahun 2022. Metode yang digunakan dalam penelitian ini adalah metode survei dengan jenis observasional analitik. Teknik pengumpulan data diperoleh dari hasil pengisian kuesioner dan Focus Group Discusion serta sumber data penelitian berasal dari penerima manfaat program program Corporate Social Responsibility PT. Adaro Indonesia tahun 2020. Teknik analisis data yang digunakan yaitu Importance Performance Analysis (IPA), yang terdiri dari tiga komponen yaitu analisis kesenjangan, analisis kesesuaian, dan analisis kuadran. Hasil penelitian menunjukkan bahwa IKM program Corporate Social Responsibility yang dilakukan PT. Adaro Indonesia terhadap pengembangan Taman Wisata Menanti Laburan di Desa Padang Panjang Kecamatan Tanta Kabupaten Tabalong tahun 2020 sampai dengan tahun 2022 sebesar 89,15 dan nilai IHM sebesar 27,98 dengan mutu pelayanan dalam kategori “A” dengan kinerja Sangat Baik. Kemudian untuk implikasi penelitian yang didapat dalam penelitian ini yaitu unsur pengawasan dan keterbukaan menjadi prioritas utama perbaikan, dimana hampir diseluruh wilayah operasional PT. Adaro Indonesia masyarakat memiliki harapan yang tinggi agar diberikan tingkat pengawasan berlebih untuk eberlanjutan program CSR. Kata Kunci: Pelayanan Publik; IKM; IHM; Corporate Social Responsibility
Implementasi Model Pentahelix dalam Pengembangan Pariwisata di Kota Banjarmasin Araffi, Mayogi; Fitria Mumtazah; Muhammad Noor
IKRAITH-EKONOMIKA Vol. 8 No. 3 (2025): IKRAITH-EKONOMIKA Vol 8 No 3 November 2025
Publisher : Universitas Persada Indonesia YAI

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Currently, tourism is considered an important contributor to economic growth. The unique natural conditions of the city of Banjarmasin will certainly create benefits for this region, especially in the tourism industry. However, in the last five years, the number of tourists in the city of Banjarmasin has continued to decline. This study aims to determine the role of academics, businesses, communities, government, and the media in the development of tourism in the city of Banjarmasin. This study is descriptive and qualitative in nature. This research uses a literature study. The results show that academics in Banjarmasin City have contributed their thoughts, ideas, and best practices in research. Businesses have innovated and created new designs and infrastructure to increase the appeal of tourist attractions at each culinary location. The people of Banjarmasin have participated in developing tourism in terms of ideas, energy, funds, goods, expertise, and services. The government has issued a plan for developing tourism in Banjarmasin through the Regional Innovation System Roadmap, and has launched the Kriya sector. It has also redesigned the master plan so that the development of tourism in Banjarmasin has clear plans and targets. The government, community, and business actors have also utilized media as a means of promotion in developing tourism in Banjarmasin City, namely through websites, Instagram, Facebook, Twitter, WhatsApp, TikTok, or by showing videos during online activities such as seminars/webinars and others, as well as distributing brochures related to tourism in Banjarmasin City to 4-star and 5-star hotels.
Co-Authors Aan Nurhadi Achmad Noerkhaerin Putra Afrillia Alifah Araffi, Mayogi Ardiyani, Vita Maryah Ayu Masykurinnisa Bachrudin Ali Akhmad Baiti, Noor Dedi Nursyamsi Dyah Widodo Edy Fahrin Fatwa Indah Rahayu Fitria Mumtazah Friska Abadi Hairudinor Hairunnisa Hairunnisa Herfia Rhomadhona Joni Irawan Letizia Dyastari Lusy Uswatun Hasanah Maharani Putri Masganti Masganti Melati Dama Muhammad Hairul Saleh Muhammad Jamal Amini muhammad Riyandi Firdaus Nur Oktaviani Nurul Hasanah Radityo Adi Nugroho Rita Kala Linggi Rudy Herteno Setyo Wahyu Saputro Taufik Arbain Taufik Hidayatullah Wahida Annisa Yusuf Widya Amanda Rezky Yanti Rina Darsani Yiyi Sulaeman Yoga Yuniadi Yuri Budi Sujalmi Zaky Yopiannor, Farid