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Inovasi Mal Pelayanan Publik Dalam Meningkatkan Kualitas Pelayanan Publik Di Kota Samarinda Fatwa Indah Rahayu; Muhammad Noor; Muhammad Jamal Amini
Jurnal Ilmu Pemerintahan Vol. 11 No. 1 (2023)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jip.v11i1.972

Abstract

This study aims to describe as a whole the Public Service Mall Innovation in Improving the Quality of Public Services in Samarinda City by paying attention to the success of innovation based on the characteristics of innovation, according to Rogers in Nurdin (2019), namely: Relative Advantage, Combability, Complexity (Complexity), Triability (Probability of Trying), and Observability (Ease of Observation). As well as identifying inhibiting factors and supporting factors. The results of the study show that the Relative Advantages of Public Service Malls have integrated services in the same building, thus saving costs, time and effort as well as online queues. While the economic advantage is only services with regional retribution provisions. The presence of the Public Service Mall Innovation is in accordance with the rules and needs of the community. The level of complexity is in the form of policy mechanisms and procedures from each agency, the internet is not maximal, there is only one elevator, and the counters are slow to open. Samarinda City Public Service Mall does not conduct trials and socialization only on social media. This Public Service Mall innovation is easy for the public to observe and every counter provides IKM. The agency with the most types of services is DPMPTSP. Meanwhile, the agency with the fewest services is Baznas. The inhibiting factors are inter-agency coordination and budget constraints. While the supporting factors are adequate facilities and infrastructure, capable human resources, and support from the local government.
Inovasi Pelayanan SIM Nasional Presisi (SINAR) di Polresta Samarinda Widya Amanda Rezky; Muhammad Noor; Muhammad Hairul Saleh
Jurnal Ilmu Pemerintahan Vol. 12 No. 3 (2024)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jip.v12i3.2344

Abstract

This research aims to understand and describe the innovation and implementation of the National Precision Driver’s License Service called SINAR at POLRESTA Samarinda through the innovation characteristics indicator according to Rogers (2003): Relative Advantage, Compatibility, Complexity, Trialability, and Observability. It also seeks to identify and describe the benefits of this innovations to the local community of Samarinda City. This research uses a qualitative descriptive research type. The data sources consist of primary and secondary data. The data collections techniques include library research, field research involving observation, interviews, and documentation. Data analysis techniques involve data collection, data reduction, data presentation, and drawing conclusions. The research was conducted at POLRESTA Samarinda. Based on the research findings, the SINAR innovation offers a relative advantage in terms of time, energy, cost efficiency, and meets the digital needs of the Samarinda community. This innovation is easy, fast, and economical (Compatibility), but is hindered by unstable internet connections (Complexity). Limited social media outreach reduces its dissemination effectivenee (Triability). Nonetheless, SINAR features a simple and user friendly interface (Observability).
ANALISIS INDEKS KEPUASAN MASYARAKAT TERHADAP PROGRAM CORPORATE SOCIAL RESPONSIBILITY PT. ADARO INDONESIA (Studi Tentang Pengembangan Taman Wisata Menanti Laburan di Desa Padang Panjang Kecamatan Tanta Kabupaten Tabalong) Muhammad Noor; Muhammad Riyandi Firdaus; Arbain, Taufik; Aan Nurhadi; Yuri Budi Sujalmi
Jurnal PubBis Vol 8 No 1 (2024)
Publisher : stiatabalong.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35722/jurnalpubbis.v8i1.816

Abstract

Penelitian ini bertujuan untuk menghitung Indeks Kepuasan Masyarakat (IKM) dan Indeks Harapan Masyarakat (IHM) pada Program Corporate Social Responsibility PT. Adaro Indonesia terhadap pengembangan Taman Wisata Menanti Laburan di Desa Padang Panjang Kecamatan Tanta Kabupaten Tabalong tahun 2020 sampai dengan tahun 2022. Metode yang digunakan dalam penelitian ini adalah metode survei dengan jenis observasional analitik. Teknik pengumpulan data diperoleh dari hasil pengisian kuesioner dan Focus Group Discusion serta sumber data penelitian berasal dari penerima manfaat program program Corporate Social Responsibility PT. Adaro Indonesia tahun 2020. Teknik analisis data yang digunakan yaitu Importance Performance Analysis (IPA), yang terdiri dari tiga komponen yaitu analisis kesenjangan, analisis kesesuaian, dan analisis kuadran. Hasil penelitian menunjukkan bahwa IKM program Corporate Social Responsibility yang dilakukan PT. Adaro Indonesia terhadap pengembangan Taman Wisata Menanti Laburan di Desa Padang Panjang Kecamatan Tanta Kabupaten Tabalong tahun 2020 sampai dengan tahun 2022 sebesar 89,15 dan nilai IHM sebesar 27,98 dengan mutu pelayanan dalam kategori “A” dengan kinerja Sangat Baik. Kemudian untuk implikasi penelitian yang didapat dalam penelitian ini yaitu unsur pengawasan dan keterbukaan menjadi prioritas utama perbaikan, dimana hampir diseluruh wilayah operasional PT. Adaro Indonesia masyarakat memiliki harapan yang tinggi agar diberikan tingkat pengawasan berlebih untuk eberlanjutan program CSR. Kata Kunci: Pelayanan Publik; IKM; IHM; Corporate Social Responsibility
Implementasi Model Pentahelix dalam Pengembangan Pariwisata di Kota Banjarmasin Mayogi Araffi; Fitria Mumtazah; Muhammad Noor
IKRAITH-EKONOMIKA Vol. 8 No. 3 (2025): IKRAITH-EKONOMIKA Vol 8 No 3 November 2025
Publisher : Universitas Persada Indonesia YAI

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Currently, tourism is considered an important contributor to economic growth. The unique natural conditions of the city of Banjarmasin will certainly create benefits for this region, especially in the tourism industry. However, in the last five years, the number of tourists in the city of Banjarmasin has continued to decline. This study aims to determine the role of academics, businesses, communities, government, and the media in the development of tourism in the city of Banjarmasin. This study is descriptive and qualitative in nature. This research uses a literature study. The results show that academics in Banjarmasin City have contributed their thoughts, ideas, and best practices in research. Businesses have innovated and created new designs and infrastructure to increase the appeal of tourist attractions at each culinary location. The people of Banjarmasin have participated in developing tourism in terms of ideas, energy, funds, goods, expertise, and services. The government has issued a plan for developing tourism in Banjarmasin through the Regional Innovation System Roadmap, and has launched the Kriya sector. It has also redesigned the master plan so that the development of tourism in Banjarmasin has clear plans and targets. The government, community, and business actors have also utilized media as a means of promotion in developing tourism in Banjarmasin City, namely through websites, Instagram, Facebook, Twitter, WhatsApp, TikTok, or by showing videos during online activities such as seminars/webinars and others, as well as distributing brochures related to tourism in Banjarmasin City to 4-star and 5-star hotels.
ANALISIS KAPASITAS KELEMBAGAAN DALAM PENGEMBANGAN DESA WISATA TAMAN MENANTI LABURAN DI DESA PADANG PANJANG KABUPATEN TABALONG Heni Suparti; Muhammad Noor
Jurnal Administrasi Publik dan Pembanguan Vol 8, No 1 (2026): JANUARI - JUNI 2026
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jpp.v8i1.18694

Abstract

Pengembangan desa wisata menjadi salah satu strategi penting dalam meningkatkan ekonomi lokal, namun keberhasilannya sangat ditentukan oleh kapasitas pemerintah desa dalam mengelola potensi yang dimiliki. Penelitian ini bertujuan untuk menganalisis kapasitas pemerintah desa dalam pengembangan Taman Wisata Menanti Laburan di Desa Padang Panjang. Penelitian menggunakan pendekatan kualitatif dengan jenis deskriptif melalui wawancara, observasi, dan studi dokumentasi terhadap pemerintah desa, pengelola wisata, dan masyarakat. Hasil penelitian menunjukkan bahwa kapasitas pemerintah desa berkembang secara multidimensional. Dari aspek manajerial, perencanaan dilakukan secara partisipatif dan inovatif melalui pengembangan konsep wisata edukatif yang terintegrasi. Dari aspek keuangan, pengelolaan mengalami perubahan dari ketergantungan menjadi kemandirian. Kapasitas sumber daya manusia diperkuat melalui pelatihan dan kolaborasi, meskipun masih menghadapi keterbatasan. Selain itu, kepemimpinan yang terbuka dan partisipatif berperan penting dalam meningkatkan keterlibatan masyarakat dan keberhasilan pengelolaan wisata. Kesimpulannya, kapasitas pemerintah desa menjadi faktor utama dalam mendukung pengembangan desa wisata yang berkelanjutan serta memberikan dampak positif terhadap ekonomi dan partisipasi masyarakat.
Implementing TQM in Islamic Education: A Phenomenological Study of Management Practice at MTs Darul Amin Palangka Raya Rahmat Fauzi; Achmad Robita; Muhammad Noor; Achmad Junaidi; Dedy Irawan; Moc Chotib; Ahmadi
Mudir: Jurnal Manajemen Pendidikan Vol. 7 No. 2 (2025): Juli : Mudir : Jurnal Manajemen Pendidikan
Publisher : Islamic Education Management Study Program, Faculty of Tarbiyah, Sunan Drajat Islamic Boarding School Institute, Lamongan, East Java, Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55352/53tcj619

Abstract

This study aims to explore the development of a Total Quality Management (TQM)-based management model at MTs Darul Amin Palangka Raya through the lived experiences of stakeholders. Using a qualitative phenomenological approach, the research delves into how teachers, administrators, and parents perceive, interpret, and enact TQM within an Islamic educational framework. Data were collected through in-depth interviews with 15 informants, participatory observation, and documentation analysis over six months, with attention to the essence of their subjective experiences. The findings reveal that the implementation of the TQM model at MTs Darul Amin Palangka Raya is influenced by five key dimensions: transformative leadership, stakeholder engagement, continuous improvement, data-driven decision making, and integration of Islamic values in management. Participants described these dimensions not merely as managerial tools but as meaningful practices tied to Islamic concepts like amanah (trustworthiness) and itqan (excellence). Challenges such as resistance to change and resource limitations emerged as shared lived realities among stakeholders. The study culminates in an "Integrated Islamic Quality Management Model" (IIQMM), which reflects how TQM is experienced and contextualized in the madrasah environment. This research contributes to Islamic education management by uncovering the intersubjective meanings of TQM implementation, offering a model that harmonizes modern quality principles with Islamic values. The phenomenological lens highlights how stakeholders co-construct quality as both an organizational and spiritual endeavor.
The Relationship between Self-Efficacy, School Climate, and Student Engagement in Elementary Education Muhammad Noor; Pranciska Gamilina
Journal of Multidisciplinary Science: MIKAILALSYS Vol 4 No 2 (2026): Journal of Multidisciplinary Science: MIKAILALSYS
Publisher : Darul Yasin Al Sys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/mikailalsys.v4i2.10586

Abstract

Although self-efficacy, school climate, and student engagement are widely recognized as important determinants of academic participation, empirical understanding of their interrelated dynamics in elementary education remains limited. This study aims to examine the individual and collective relationships among self-efficacy, school climate, and student engagement among upper-grade elementary students. A quantitative correlational approach was employed, involving 43 students selected through total sampling. Data were collected using Likert-scale instruments and analyzed using Pearson correlation, multiple regression, and first-order partial correlation with IBM SPSS Statistics 25. The findings reveal that self-efficacy has a statistically significant positive relationship with student engagement (r = 0.606, p < .05), as does school climate (r = 0.570, p < .05). Together, self-efficacy and school climate explain 43.8% of the variance in student engagement (R² = 0.438, p < .05). Partial correlation analysis further confirms that self-efficacy (r = 0.409, p < .05) and school climate (r = 0.332, p < .05) each remain significantly associated with student engagement after mutual statistical control. These findings indicate that student engagement in elementary education is shaped by both intrapersonal factors and contextual learning environments. This study contributes to educational psychology and elementary education literature by integrating personal and environmental perspectives on student engagement. Practically, the findings imply that schools should strengthen students’ self-belief while fostering supportive, inclusive, and motivating school climates to enhance learning engagement. Keywords: Self-Efficacy; School Climate; Student Engagement; Elementary Education; Learning Environment