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Model Inovasi Pelayanan Pemerintah Daerah dalam Mitigasi Bencana Herlina, Maria; Sipahutar, Hotnier; Wardani, Dyah Kusuma; Sulistyono, Djoko; Pribadi, Muhammad Akbar
Jurnal Bina Praja Vol 13 No 3 (2021)
Publisher : Research and Development Agency Ministry of Home Affairs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21787/jbp.13.2021.383-394

Abstract

Indonesia has a geographical, geological, hydrological, and demographic situation prone to disasters with a relatively high frequency, thus requiring systematic, integrated, and coordinated disaster management. The disasters that occurred until 2020 were dominated by hydro-meteorological natural disasters such as floods, landslides, hurricanes, droughts to forests, and land fires (BNPB, 2021). The purpose of this study is to identify innovation models for regional government services in disaster mitigation. This study uses a qualitative descriptive method with data collection techniques, namely literature studies, FGDs, and interviews with related disaster mitigation innovations at the research location. The field findings illustrate that the SDIS innovation implemented by Sleman Regency is among the best innovations in handling volcanic eruptions. This innovation has been initiated since 2016 and continues to be refined. In the city of Semarang, specifically for flood disasters, the Early Warning System tool was installed at several points as the best innovation in flood management. However, difficulties were installing it at certain points due to geographical contours that were impossible. Meanwhile, for Sumedang Regency, their innovation through the SITABAH application still needs further development to become the best innovation in landslide mitigation due to limitations in infrastructure and human resources. In addition, the application is still one-way. Of the three disaster mitigation innovation models, the SDIS innovation is an innovation that has been successfully implemented by the Regional Disaster Management Agency of Sleman Regency. Especially on the "My distance and Merapi" feature, which can be accessed online, this innovation model can be replicated in other areas.
User Perceptions of the Service Quality of Soepardjo Roestam Library, Ministry of Home Affairs Wardani, Dyah Kusuma
Indonesian Journal of Librarianship Indonesian Journal of Librarianship Vol. 6 No. 1 (2025)
Publisher : Department Library of Governance Institut of Home Affairs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/ijolib.v6i1.5248

Abstract

Background/Problem Statement: The contemporary perception of the library differs from its historical representation.  Today, libraries must contend with digital information media that is accessible at any time and from any location.  Furthermore, the Soepardjo Roestam Library, a specialized library with restricted segmentation, must sustain the quality of its services to remain beneficial for its consumers.  User perceptions of service quality serve as a key standard for enhancing library services. Purpose:   This research examines library users' perceptions of service quality at the Soepardjo Roestam Library.   Method: Concurrent mixed techniques are employed as the analytical tool.  This methodology integrates both quantitative and qualitative techniques.  The quantitative method involves a survey of 80 participants utilizing the Grand Mean technique.  The qualitative method enhances the analysis of quantitative data through interviews with four active users.  This study employs Charles Grönroos' service quality theory as a framework for its analysis of service quality. Result:  The results indicate that the overall mean value of consumers' perceptions of the Technical Quality and Functional Quality aspects is at a satisfactory level.  Meanwhile, the interview results corroborate the quantitative data.  The interviews reveal other conclusions, specifically that consumers desire enhancements in several aspects concerning the perception of exclusivity and the deficiency of social interaction with library services.  Moreover, users expressed aspirations and suggestions for promotion.  Conclusion:   The study's results indicate that users are highly happy with the service quality of the Soepardjo Roestam Library.  This finding affirms the continued necessity of the Soepardjo Roestam library.Keywords: Service Quality, Perception, Exclusive Library
Penguatan Literasi Digital Tenaga Lepas Harian di Teaching Factory Pertanian Terpadu Politeknik Negeri Jember: Pengabdian Ambarkahi, Ratih Puspitorini Yekti; Putra, Dhanang Eka; Wardani, Dyah Kusuma; Pratama, Fredy Eka Ardhi; A N, Ponti Primastuti; Savitri U, Pascawati
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 4 No. 2 (2025): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 4 Nomor 2 (October 202
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v4i2.3806

Abstract

This community service program aimed to strengthen the digital literacy of daily workers who support the operational activities of the Integrated Agriculture Teaching Factory at Politeknik Negeri Jember through staged training and on-the-job mentoring integrated with the implementation of a fingerprint attendance system and digital work reporting. A quasi-experimental one group pretest–posttest design was applied to 25 daily workers employed in four TEFA lines, namely Smart Green House, Livestock, Innovation Garden, and Chrysanthemum units. Data were collected using a digital literacy test, perception questionnaires, observation sheets, and document reviews of attendance records and work reports before and after the intervention, then analyzed descriptively and complemented with a simple difference test. The results showed an increase in attendance compliance from 78.0% to 96.2%, a decrease in average tardiness from 14.0 to 9.1 minutes per shift, and a reduction in administrative recap SLA from 6.0 to 2.5 hours. Digital literacy scores increased from 55 to 77, accompanied by higher perception scores regarding task clarity, working hours transparency, incentive recording accuracy, and system ease of use.