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Pacu Putra
Universitas Sriwijaya
Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Journal : Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi)

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Assessing User Experience and Usability in the OVO Application: Utilizing the User Experience Questionnaire and System Usability Scale for Evaluation Ali Ibrahim; Onkky Alexander; Ken Ditha Tania; Pacu Putra; Allsela Meiriza
Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) Vol 7 No 4 (2023): August 2023
Publisher : Ikatan Ahli Informatika Indonesia (IAII)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29207/resti.v7i4.5137

Abstract

The OVO application, despite having a large user base in Indonesia, has received low ratings compared to other digital wallet apps on the Google Play Store and App Store. Users frequently complain about the user experience, which greatly affects their overall satisfaction. This study evaluates the user experience and usability of the OVO application using the User Experience Questionnaire (UEQ) and System Usability Scale (SUS). The UEQ results show that efficiency is excellent (1.55), while attractiveness, perspicuity, dependability, and stimulation are above average (1.56, 1.67, 1.33, and 1.16, respectively). However, the novelty aspect falls below average (0.64), indicating a need for improvement. The SUS score is 77.53, classifying the application as "Acceptable" with a "C" grade and an overall "Good" rating. Addressing identified shortcomings can enhance user experience and usability, ultimately improving user satisfaction. This study contributes valuable empirical data to the field, offering insights for researchers and practitioners in assessing the user experience and usability of mobile applications.
Co-Authors Ahmad Ardin Fariska Ahmad Rafid Rizqullah Ahmad Rifai Akbar Alzaini Akrom, Akrom Ali Ibrahim Ali Ibrahim (SCOPUS ID: 57203129436) Allsela Meiriza Allsela Meiriza Allsela Meiriza Allsela Meiriza Allsela Meiriza, Allsela Allsela Meriza Alsella Meiriza Alzena Aisha Shakira Amanda Julia Dela Siska Amanda, Bella Rizkia Ani Nidia Listianti Ani Nidia Listianti, Ani Nidia Apriansyah Putera Apriansyah Putra Apriansyah Putra Ari Wedhasmara Ari Wedhasmara Arnan, Sefian Aulia Zulfia Ayu, Nabila Riska Bayu Wijaya Putra Danar Feriano Danendra, Devano Dedy Kurniawan Deni Lidianti Desheila Andarini Desheila Andarini, Desheila Devano Danendra Dinda Lestarini Dinna Yunika Hardiyanti Dwi Rosa Indah Eka Prasetyo Ariefin Endang Lestari Ruskan Endang Lestari Ruskan Endang Lestari Ruskan Enjelina Tampubolon Ermatita Ermatita - Faizah, Ovie Nur Fathoni - Fatimah Salsabila Fauza Adelma Syafrizal Fauza Adelma Syafrizal Fika Febrika Firda, Hiliah Fitriani, Lesa Gumay, Naretha Kawadha Gusti Barata Hardini Novianti Hardini Novianti Hardini Novianti Hardini Novianty Helmalia Sandy Hilditia Cici Triska Amirta Idpal, Idpal Irfa, Nyayu Nhasywa Perialah Irmawati Irmawati Jaidan Jauhari Jambak, Muhammad Ihsan Jefven Fernando Ken Ditha Tania Larasati, Salsabila Letty Latifani Arifah Lovinta Happy Atrinawati Lovinta Happy Atrinawati M Ferlian Sijadah M Ihsan Jambak M, Nys Marliza Tiara Maulidina, Ennisa Maya Puspasari Maya Puspasari Meiriza, Viola Meitiana Audya Mgs Afriyan Firdaus Mgs. Afriyan Firdaus Mira Afrina Monterico Adrian Muhamad Edric Rasyid Muhammad Aidil Fitri Syah Muhammad Ali Buchari Muhammad Azmi Zaky Muhammad Fachri Nuriza Muhammad Ihsan Muhammad Ihsan Muhammad Ihsan Jambak Muhammad Rafly Muklis Febriadi Mulyadi Mulyadi Nabila Oktadini Nabila Riska Ayu Nabila Rizki Oktadini Nyayu Nhasywa Perialah Irfa Oktadini, Nabila Oktadini, Nabila Rizky Onkky Alexander Padlefi, Muhamad Riza Pangestu, Ridho Paulus Paskah Lino Susilo Putri Eka Sevtiyuni Putri Eka Sevtiyuni Putri Eka Sevtiyuni Putri Eka Sevtiyuni Putri Eka Sevtiyuni Putri Eka Sevtiyuni Putri Eka Sevtyuni Putri, Nyayu Dwi Tarisa Putri, Sasviana Rahmat Izwan Heroza Rahmat Izwan Heroza Rahmat Izwan Heroza Ramadhan, Kumara Aditya Rani Mardiah Reza Winiarni Rezeki, Yunika Tri Rio Abdi Sucipta Riska Yunita Rizka Dhini Kurnia Rizka Rahmadhani Royan Dwi Saputra Rudi Sanjaya Rugaiyah Balqis Saputri, Sonia Dwi Sasviana Putri Seprina, Iin Sevtiyuni, Putri Eka Sihombing, Rinda Fransisca Silvia, Nyimas Suryani, Mifta Aprilya Susanti, Helen Susilo, Paulus Paskah Lino Syahbani, M. Husni Tika Octri Dieni Wahyudi, Muhammad Iqbal Winda Kurnia Sari Yadi Utama Yoppy Sazaki Yoppy Sazaki Yunita Yunita Zaki Nugraha Muhammad Zalika, Indah Zarkasih Zarkasih