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All Journal Jurnal Penelitian Saintek Teika Jurnal Buana Informatika JSI: Jurnal Sistem Informasi (E-Journal) JUTI: Jurnal Ilmiah Teknologi Informasi Jurnal Edukasi dan Penelitian Informatika (JEPIN) Jurnas Nasional Teknologi dan Sistem Informasi Annual Research Seminar ANDHARUPA CESS (Journal of Computer Engineering, System and Science) Jurnal Ilmiah KOMPUTASI Sistemasi: Jurnal Sistem Informasi Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING Information System for Educators and Professionals : Journal of Information System MBR (Management and Business Review) JOURNAL OF APPLIED INFORMATICS AND COMPUTING SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan METHOMIKA: Jurnal Manajemen Informatika & Komputerisasi Akuntansi J I M P - Jurnal Informatika Merdeka Pasuruan Jurnal Sisfokom (Sistem Informasi dan Komputer) Jurnal ULTIMA InfoSys Jurnal Teknologi Sistem Informasi dan Aplikasi Jurnal Ilmiah Media Sisfo JURIKOM (Jurnal Riset Komputer) JURTEKSI Jurnal Riset Informatika JOISIE (Journal Of Information Systems And Informatics Engineering) CCIT (Creative Communication and Innovative Technology) Journal JUSIM (Jurnal Sistem Informasi Musirawas) INFOMATEK: Jurnal Informatika, Manajemen dan Teknologi Building of Informatics, Technology and Science Journal of Information Systems and Informatics Jurnal Teknologi Dan Sistem Informasi Bisnis Zonasi: Jurnal Sistem Informasi Jurnal Pengabdian Masyarakat Bumi Raflesia JATI (Jurnal Mahasiswa Teknik Informatika) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Teknomatika (Jurnal Teknologi dan Informatika) REKA ELKOMIKA: Jurnal Pengabdian kepada Masyarakat KLIK: Kajian Ilmiah Informatika dan Komputer JUSTIN (Jurnal Sistem dan Teknologi Informasi) Konstelasi: Konvergensi Teknologi dan Sistem Informasi Jurnal Algoritma SmartComp The Indonesian Journal of Computer Science JuTISI (Jurnal Teknik Informatika dan Sistem Informasi) Jurnal Komtika (Komputasi dan Informatika)
Allsela Meiriza, Allsela
Universitas Sriwijaya
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : Journal of Information Systems and Informatics

 1 
Performance Comparison of Sentiment Classification Algorithms on SIGNAL Reviews Using SMOTE Anadia, Qothrunnada Wafi; Meiriza, Allsela
Journal of Information System and Informatics Vol 7 No 3 (2025): September
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v7i3.1196

Abstract

Public service apps like SIGNAL are widely used to provide public access to information and vehicle tax payments. However, diverse user reviews highlight the need to evaluate public perception through sentiment analysis. Selecting an appropriate classification algorithm is crucial to ensure accurate results, particularly when dealing with imbalanced review data. Therefore, This study examines the comparative performance of four algorithms Naïve Bayes, Random Forest, Decision Tree, and SVM in analyzing the sentiment of 36,000 user feedback obtained from Google Play Store. The dataset underwent preprocessing, feature extraction using TF-IDF, and class balancing using SMOTE. Model evaluation was conducted using accuracy, precision, recall, and F1-score. The findings indicated that Random Forest performed the best overall performance (accuracy 91.04%, F1-score 94.80%), followed by Naïve Bayes (accuracy 89.89%, F1-score 93.38%), SVM (accuracy 89.22%, F1-score 93.02%), and Decision Tree (accuracy 88.40%, F1-score 92.31%). These findings indicate that Random Forest is highly effective for balanced datasets, while SVM and Naïve Bayes offer competitive precision for applications prioritizing accuracy in positive class detection. The output of this study can be applied practically by developers and related institutions in optimizing public service applications and by applying Random Forest algorithm to gain actionable insights for optimizing features and aligning services more closely with user needs.
Sentiment Classification of TikTok Reviews on Almaz Fried Chicken Using IndoBERT and Random Oversampling Zaki, Imam Syahputra; Kurnia, Rizka Dhini; Meiriza, Allsela
Journal of Information System and Informatics Vol 7 No 4 (2025): December
Publisher : Asosiasi Doktor Sistem Informasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63158/journalisi.v7i4.1310

Abstract

The socio-political context surrounding the Indonesian Ulema Council's Fatwa No. 83 of 2023, which catalyzed a significant consumer shift, necessitates an accurate measure of public sentiment toward alternative local brands like Almaz Fried Chicken. Analyzing real-time consumer discourse on the challenging TikTok platform, the study utilized a final dataset of 4,374 unique comments to overcome the inherent problem of dataset imbalance and linguistic informality. The core method involved a seven-stage quantitative approach: data collection, preprocessing, sentiment labeling, data splitting (70:15:15), Random Oversampling (ROS), IndoBERT fine-tuning, and evaluation. This pipeline fine-tuned IndoBERT, a Transformer-based model, integrated with ROS applied exclusively to the training data. Evaluation demonstrated that ROS significantly reduced model bias and enhanced performance: Overall Accuracy increased by 2.0% (from 91% to 93%), and the Macro F1-Score improved by 3.4% (from 0.87 to 0.90). Most critically, the F1-Score for the minority Negative sentiment class surged from 0.78 to 0.84, confirming ROS's effectiveness in accurately detecting critical feedback. These findings provide timely, data-driven insights into brand perception amidst the boycott campaign and establish a robust, reliable IndoBERT-ROS methodology for advanced sentiment monitoring in dynamic social media environments.
Co-Authors Adhiyasa, Chandra Julian Adriansyah, Rizki Ahmad Rifai Ahmad Rifai Akbar Alzaini Al Fachrozi, Muhammad Al-Farisy, M Hadi Alfarizi, M. Alfitrah, Intan Aidita Ali Ibrahim Alinda, Yelli Nur Alvico, Alvico Alvines, Mahendi Alzaini, Akbar Amanda, Bella Rizkia Anadia, Qothrunnada Wafi Ananda Khoirunnisa Andini Bahri, Cheisya Andriani, Sari Ani Nidia Listianti, Ani Nidia Anindya Putri, Salsa Anna Dwi Marjusalinah Annisa Tri Ning Tyas Apriansyah Putra Archi Daffa Danendra, Muhammad Ari Wedhasmara Ariyani, Ishlah Putri Ariyanti, Putri Arnan, Sefian Arvhi Randita Setia Athallah Ubaid, Deni Ayu, Nabila Riska Ayuningtiyas, Pratiwi Bayu Wijaya Putra Billan, Angel Caroline Chandra Julian Adhiyasa Cynthia Sherina Fadeli Danendra, Devano Dedy Kurniawan Deni Lidianti Desty Rodiah Devano Danendra Dinda Lestarini Dinna Yunika Hardiyanti Dwi Rosa Indah Endang Lestari Ruskan Endang Lestari Ruskan Epriyanti, Nadia Ermatita - Faizah, Ovie Nur Fathoni - Fatimah Salsabila Fatimah, Aisyah Firda, Hiliah Gultom, Gina Destia Gusti Barata Hardini Novianti Hardini Novianti Hardini Novianti Hardini Novianty Ichsan Farel Rachmad, Muhammad Idpal, Idpal Inayah, Anna Fadilla Irmawati Irmawati Irwansyah, Muhammad Aziiz Izzan Fieldi, Muhammad Jaidan Jauhari Jambak, Muhammad Ihsan Jefven Fernando Jonathan Pakpahan Karima, Dzakiah Aulia Karimsyah Lubis, Muhammad Karisa Anjani Fakhri Ken Dhita Tania, Ken Dhita Ken Ditha Tania Khairani, Annisa Khoiriyah Harahap, Dayana Larasati, Salsabila Lifiano Jamot Munthe, Gabriel Luh Sri Mulia Eni M Rifki Ali M, Nys Marliza Tiara Maharani, Wardah Shifa Maretta, Aulia Maretta, Aulia Pinkan Mariska, Inneke Via Meiriza, Viola Meitiana Audya Muhamad Edric Rasyid Muhammad Aidil Fitri Syah Muhammad Ali Buchari Muhammad Azmi Zaky Muhammad Ihsan Muhammad Ihsan Muhammad Imam Riadillah Mulyadi Mulyadi Munaspin, Zahra Diva Putri Nabila Oktadini Nabila Riska Ayu Nabila Rizki Oktadini Nachwa, Syakillah Nadia Ayu Safitri Naretha Kawadha Pasemah Gumay Nashiroh Ramadhani, Muthia Novitia Chinoi Nurul Izmy Nur’Aini, Risma Nyimas Silvia Oktadini, Nabila Oktadini, Nabila Rizky Onkky Alexander Pacu Putra Pacu Putra Padlefi, Muhamad Riza Paulus Paskah Lino Susilo Perdani, Tharisa Antya Putri Ariyanti Putri Eka Sevtiyuni Putri Eka Sevtiyuni Putri Eka Sevtyuni Putri Mutiara Arinie Putri, Adetya Rielisa Putri, Nyayu Dwi Tarisa Rafika Octaria Ningsih Rafli Maulana, Muhammad Rahmat Izwan Heroza Ramadhan Putra Pratama, Muhammad Ramadhan, Kumara Aditya Ramadhan, Muhammad Gilang Rangga Aderiyana, Fakih Rani Mardiah Ravi Wijayanto, Muhammad Rezeki, Yunika Tri Rezqe, Beriadi Agung Nur Ricy Firnando Rido Zulfahmi Rika Septiana Riska Yunita Rizka Dhini Kurnia Rizka Rahmadhani Rizki Kurniati Rizky Herdiansyah, Muhammad Rizky Sawitri Rizkyllah, Anabel Fiorenza Rositiani, Ely Royan Dwi Saputra RR. Ella Evrita Hestiandari Sanjaya, M. Rudi Saputri, Sonia Dwi Sari Andriani Sarifah Putri Raflesia Sasmita, Ruth Mei Sawitri, Rizky Septhia Charenda Putri Sevtiyuni, Putri Eka Simanullang, Eka Darmayanti Susanti, Helen Susilo, Paulus Paskah Lino Syahbani, Muhammad Husni Syarief Albani, Muhammad Tharisa Antya Perdani Theresia Pardede, Eva Titiana, Nuke Merisca Tri Zafira, Zahra Tsabitah, Laila Via Mariska, Inneke Wahyudi, Muhammad Iqbal Wulan Dari, Atikah Yadi Utama Yasir Alghifari, Muhammad Yasyfi Imran, Athallah Yunika Hardiyanti, Dinna Yunita Yunita Zaki, Imam Syahputra