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Journal : student research journal

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Efektivitas Program Pelayanan Jemput Bola dalam Meningkatkan Kepemilikan Akta Kelahiran pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Timor Tengah Utara Yosephine Agustin Helly; Ajis Salim Adang Djaha; Rouwland Alberto Benyamin; Petrus Kase
Student Research Journal Vol. 4 No. 3 (2026): Student Research Journal
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/srj-yappi.v4i3.2627

Abstract

Birth certificate ownership is a fundamental right of every citizen and an essential requirement for accessing various public services. However, the coverage of birth certificate ownership in North Central Timor Regency has not yet reached the national target. To address this issue, the Department of Population and Civil Registration of North Central Timor Regency implemented the Mobile Service Program (Jemput Bola) as an initiative to bring civil registration services closer to the community. This study aims to analyze the effectiveness of the Mobile Service Program in increasing birth certificate ownership in North Central Timor Regency. The research employed a qualitative approach using a descriptive method. Data were collected through observation, interviews, and documentation, and analyzed using the interactive model of Miles and Huberman. The analysis of program effectiveness was based on Richard M. Steers’ goal approach and strategic constituencies approach. The findings indicate that the Mobile Service Program is effective in expanding service accessibility, increasing the number of birth certificates issued, and facilitating public access to civil registration documents. The program also received positive responses from the community because it reduced barriers related to cost, time, and distance in obtaining birth certificates. Nevertheless, several challenges remain, including low public awareness, incomplete administrative requirements, limited internet connectivity, and geographical constraints. Therefore, strengthening public outreach, improving coordination with village governments, and establishing measurable program targets are necessary to enhance the program’s effectiveness in a sustainable manner.
Co-Authors Adriana Fallo Agatha Christana Mitan Lewar Ajis S.A. Djaha Ajis Salim Adang DJAHA Ajis Salim Adang Djaha Alfred Omri Ena Mau Ardy Yosafat Pandie Aslam, Muhammad Aspri Budi Oktavianto Basri Kisianta Belandina L Long BEREK, Yudithiane Magdalena Florence Cataryn V. Adam David B.W. Pandie de Rozari, Petrus E. Delvia V Naisanu Dillak, Victor Edison Djaha, Ajis Salim Adang Elsa Octavia Bessie Emanuel Rikhardus Seran Fallo, Adriana Rodina Febriyana Tri Achyani Febriyana Tri Achyani, Febriyana Tri Febriyanti Tabi, Maria Felisianus Efrem Jelahut Frans Gana Fransiskus Seran Nuak Geraldino A Sayd Geraldino A. Sayd GIRI, Heti Anita Gultom, Wilmart Hendrik Toda Hilaria Diana Wati Nese Tuames I Putu Yoga Bumi Pradana Ivo Bria, Josua Kurniawan Jeni J. Therik Jimy Handry Nahak Johanis Kuahaty Kariam, Juwita S. KELEN, Pius Bumi Kerihi, Anthon Klau, Ferdinandus Langaih, Nova Elisabeth Lasarus Jehamat Laurensius Petrus Sayrani Lenggu, Mesker LINO, Ellen Devis Maria Agustina Deran Narek Melya Elvira Giri Misraim Nubatonis Nadia Sasmita Wijayanti Nahak, Jimy Handry Nuak, Fransiskus Seran Nursalam Nursalam . Nursalam Nursalam Nursalam Nursalam Nursalam Nursalam Nursalam Nursalam Ovri Calvin Aklili Pardamean Daulay Pariangu, Umbu TW Petrus Arselius Mari Sogen Pius Bumi Kelen Pristy Marvenci Manu Rene, Mariayani O. ROSARI, Petrus E D Rosari, Petrus E. De Rouwland Benyamin Seran, Emanuel Rikhardus T.W. Pariangu, Umbu Tawa, Melania Welin, Elisabeth William Djani Willian Djani Winda Berkatin Medfin Bolla Yaherlof Foeh Yohanes B.D. Banu Yohanes K. Olin Yohanis Ndoda Yosephine Agustin Helly