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All Journal Jurnal Manajemen Pelayanan Publik Jurnal Manajemen Indonesia SEIKO : Journal of Management & Business Journal of Humanities and Social Studies International Journal Of Science, Technology & Management (IJSTM) Jurnal Pengabdian Masyarakat Indonesia Jurnal Abdi Masyarakat Indonesia International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Journal of Social Research Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) The Eastasouth Management and Business eProceedings of Management West Science Business and Management Jurnal Bisnis dan Manajemen West Science International Journal of Economics, Business and Innovation Research Sasambo: Jurnal Abdimas (Journal of Community Service) International Journal of Accounting and Management Information Systems Kesmas: Jurnal Kesehatan Masyarakat Nasional (National Public Health Journal)
Rina Djunita Pasaribu
Telkom University
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering Public Health Social Sciences Transportation

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Analysis of Availability Efficiency, Performance Efficiency, And Quality Efficiency Using the Overall Equipment Effectiveness (OEE) Method: Case Study in the Service Unit of Orya Hydro Power Plant of Jayapura Regency Vico Metriwan Perluozon Hutapea; Mohammad Riza Sutjipto; Edi Witjara; Rina Djunita Pasaribu
West Science Business and Management Vol. 2 No. 03 (2024): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v2i03.1051

Abstract

This study investigates the Orya Jayapura Hydroelectric Power Plant in Indonesia. The plant suffers from high machine downtime, resulting in low production and profits. Analyze the plant's efficiency using the Overall Equipment Effectiveness (OEE) method. OEE considers availability, performance, and quality metrics. A mixed method combining a case study with quantitative data analysis (OEE formula) and a qualitative approach (cause-and-effect diagrams) to prioritize improvement recommendations. The average OEE for 2019-2022 was only 32.76%, indicating significant equipment inefficiency and low profits. High equipment failure losses were identified as the main culprit. The study confirms a correlation between technical efficiency and financial performance: higher availability leads to higher profits. The plant needs to improve its overall quality in terms of people, machinery, materials, and methods. This includes staffing with qualified personnel, providing employee training, enhancing equipment maintenance, and implementing strategies for asset optimization and innovation.
Designing Online Project Monitoring with a Design Thinking Approach at Telkom Indonesia's Government Solution Unit Diati Levi Putri; Rina Djunita Pasaribu
International Journal of Economics, Business and Innovation Research Vol. 4 No. 01 (2025): International Journal of Economics, Business and Innovation Research( IJEBIR)
Publisher : Cita konsultindo

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Abstract

As the era of globalization dev elops, influencing the growth of technology worldwide, especially in Indonesia, PT Telkom Indonesia, as a company engaged in the Information Technology sector, continues to strive to improve its services and meet the needs of its customers and provide customer satisfaction. In line with Telkom's main vision of becoming the preferred digital telco to advance society, Telkom continues to strive to transform into a digital telecommunication company. TelkomGroup implements a customer-oriented business and operational strategy that makes the company lean and agile in adapting to the rapidly changing telecommunications industry. In its transformation, Telkom offers products, services, and solutions by providing digital connectivity, digital platforms, and digital services to enterprise, government, and SME customers. In carrying out its function as a solution provider to government customers, the Government solution unit in the Solution Delivery & Assurance division has an internal challenge where the process of monitoring projects is still manual, using Google Sheets created by each sub-unit, so it cannot be monitored centrally and in real time. The purpose of this research is to design a solution dashboard for the government solution unit using design thinking. The design thinking stages used consist of five stages, namely empathize, define, ideate, prototype, and testing. The method used in this research is a qualitative research method, with the data collection method being interviews. The result of this research is a tested prototype that can display data for each government project handled by the government solution unit.
The Influence of Organizational Culture and Visionary Leadership on the Quality of Education Services at SMK Telkom Malang Rahmat Dwi Djatmiko; Rina Djunita Pasaribu
International Journal of Economics, Business and Innovation Research Vol. 4 No. 01 (2025): International Journal of Economics, Business and Innovation Research( IJEBIR)
Publisher : Cita konsultindo

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Abstract

The quality of educational services at SMK Telkom Malang contributes to student and parent satisfaction while fostering a conducive organizational culture. Visionary leadership plays a crucial role in establishing a clear vision, motivating school elements, and driving innovation through facility improvements and teacher development, creating a comfortable and productive learning environment. However, the declining trend in the Net Promoter Score (NPS) from 44.36 in 2022 to 35.21 in 2024, along with a decrease in new student enrollment over the past seven years, highlights the need for improvement. This study aims to analyze the influence of organizational culture and visionary leadership on the quality of educational services at SMK Telkom Malang within the context of vocational secondary education. This study employs a quantitative approach, with data collected through questionnaires distributed to respondents. Data analysis was conducted using descriptive analysis and multiple linear regression methods with the assistance of SPSS software. The study used 154 respondents as the research sample, drawn from the total population using proportionate stratified random sampling techniques. The population consists of school management, teachers, staff, and students from grades X to XII at SMK Telkom Malang. The findings of this study conclude: 1) there is a significant positive influence of organizational culture on the quality of educational services at SMK Telkom Malang; 2) there is a significant positive influence of visionary leadership on the quality of educational services at SMK Telkom Malang; 3) there is a significant simultaneous positive influence of organizational culture and visionary leadership on the quality of educational services at SMK Telkom Malang; and 4) the descriptive data reveals that respondents' scores for organizational culture tend to fall in the low category, while scores for visionary leadership and educational service quality are in the moderate category. Based on these findings, it is recommended that SMK Telkom Malang strengthens its organizational culture to create an educational environment that is adaptive and responsive to student needs. The school should maintain inspirational visionary leadership to support the achievement of its long-term vision. Additionally, the quality of educational services should be enhanced through the optimization of facilities, programs, safety, comfort, and the commitment of all members of the academic community.
Perumusan Strategi Pengembangan Rumah Pendidikan Qur’An (RPQ) Masjid Izzatul Mu’Minin (MIM), Lembang, Jawa Barat Sutjipto, Mohammad Riza; Pasaribu, Rina Djunita; Gunawan, Arien Arianti; Fithriah, Khaulah Wardhatul; Shabira, Rafa Maisa
Jurnal Abdi Masyarakat Indonesia Vol 4 No 6 (2024): JAMSI - November 2024
Publisher : CV Firmos

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54082/jamsi.1425

Abstract

Masjid Izzatul Mu'minin (MIM) di Lembang baru terlepas dari stagnansi pengelolaan dengan hadirnya pengurus baru. Ketua DKM baru hadir dengan visi baru untuk menjadikan MIM masjid makmur. Meskipun banyak rintangan, perbaikan signifikan terlihat dari berbagai kegiatan termasuk Rumah Pendidikan Quran (RPQ) anak-anak yang telah mempunyai 50 santri dalam waktu singkat. Namun, untuk pengembangan masjid lebih lanjut, termasuk pengembangan RPQ, MIM memerlukan tambahan kompetensi manajemen stratejik. Sehubungan hal tersebut, tujuan Pengabdian kepada Masyarakat (PkM) ini adalah mendukung RPQ MIM untuk terus berkembang melalui Pelatihan dan Pendampingan. Metode utama PkM adalah pelatihan dan pendampingan yang dilaksanakan tim FEB Telkom University (Tel-U) kepada pengajar dan pengurus RPQ MIM. PkM juga membenahi sarana kelas. Evaluasi hasil PkM dilakukan dengan wawancara, observasi dan kuesioner. PkM menghasilkan perumusan 10 strategi pengembangan RPQ dengan prioritasnya. Sarana kelas bertambah 2 papan tulis dan 30 meja anak. Kegiatan ini telah memberikan perubahan signifikan dalam strategi pengembangan RPQ. Secara keseluruhan, hasil PkM sangat diapresiasi juga oleh RPQ MiM dan masyarakat sekitar
Indonesian Preference of Teleconsultation Modality: Qualitative Study Ria Wibowo, Yossico; Djunita Pasaribu, Rina
International Journal of Science, Technology & Management Vol. 5 No. 5 (2024): September 2024
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v5i5.1006

Abstract

Since the outbreak of the COVID-19 pandemic, telemedicine users throughout the world have increased, including in Indonesia. Since COVID-19 pandemic, telemedicine is a business platform in the health sector with increasing number of users. Minister of Health Regulation Number 20 of 2019, which is currently the basis for implementing telemedicine in Indonesia, does not regulate the use of teleconsultation media used for diagnosis on telemedicine platforms. This research aims to provide recommendations regarding the use of teleconsultation media on telemedicine platforms. In this study, data was obtained from interviews with thirty-three participants. In conclusion, the video call feature should be a mandatory modality for teleconsultation, but it is optional to use and with adjusted teleconsultation fees.
The Influence Of Brand Experience And Brand Image On Brand Loyalty With Brand Trust As A Mediation Variable (Case Study Of FCL Modest In Pekanbaru City) Sundari, Laisitha; Djunita Pasaribu, Rina; Sugiat, Maria
International Journal of Science, Technology & Management Vol. 5 No. 6 (2024): November 2024
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v5i6.1160

Abstract

Famys Circle Label (FCL) is a modest fashion brand that offers thousands of articles from well-known local modest brands in Indonesia and is the only brand in Pekanbaru, giving it a strong competitive edge in the modest fashion market due to its ability to attract a variety of customer groups with diverse tastes and fashion styles. This study aims to examine the effect of brand experience and brand image on brand loyalty, with brand trust as a mediating variable.The research uses a quantitative method with a descriptive approach to illustrate the characteristics of a group, such as the characteristics of users or products, estimate product users' characteristics, and understand users' perceptions of a product. The study uses non-probability sampling, with 384 respondents who are FCL consumers. The data was processed and analyzed using Structural Equation Modeling (SEM) with SmartPLS3 software.The study results show a partial positive and significant effect of brand experience and brand image on brand loyalty and brand trust. Simultaneous testing also showed the same results, where the independent variables had a positive and significant effect on the dependent variable, brand loyalty, mediated by the intervening variable brand trust among FCL consumers in Pekanbaru City.
Development Of Strategy Map And Measuring Corporate Performance With Sustainability Balanced Scorecard Approach (Case Study On Renewable Energy Consultant Services Company Pt Xyz) Destianissa, Marsha; Pasaribu, Rina Djunita
International Journal of Science, Technology & Management Vol. 5 No. 5 (2024): September 2024
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v5i5.1172

Abstract

This study aims to develop a Strategy Map of PT XYZ based on the company's vision, mission, strategic goals and analyze the company's performance as measured using the Sustainability Balanced Scorecard (SBSC) method. The research method used is qualitative, which involves conducting in-depth interviews and analyzing company documents. According to the research results, the PT XYZ Strategy Map consists of a vision, mission, 17 company strategic goals and 34 measurement indicators. The company performance of PT XYZ in 2021 and 2022, measured by the 5 SBSC perspectives can be indicated as sufficient performance, which obtained a total scorecard of 0. Based on 34 measurement indicators, 13 obtained a good assessment, 13 obtained a poor assessment, 3 obtained a sufficient assessment, and 5 could not be calculated because the company did not have related numerical documents. In the future, PT XYZ needs to increase its efforts to improve company performance and improve company data management so that it is easier to identify the company's achievements or performance to a measurable extent. Further, PT XYZ needs to integrate sustainability goals that become the company's vision into the company's business strategy, one of which is using SBSC as a company performance measurement tool. In addition, PT XYZ needs to integrate its vision of contributing to sustainability development into the company's business strategy, one of which is the use of SBSC as a corporate performance measurement tool.
Continue Use Intention Analysis Using The Integration of The Unified Theory of Acceptance and Use of Technology (UTAUT) 2 and Delone & Mclean (D&M) Models Modified in The My TelU Mobile Student Account Application Darmawan, Singgih; Rina Djunita Pasaribu, Rina Djunita
International Journal of Science, Technology & Management Vol. 5 No. 5 (2024): September 2024
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v5i5.1182

Abstract

My TelU Mobile is a learning support application released by Telkom University on May 25, 2021. This application can be downloaded on the Play Store and App Store and has become a super app that has quite a high number of downloads. However, its user traffic is not yet stable, as seen in the decreasing usage traffic during the lecture period. The purpose of this study was to determine the factors that influence the acceptance and use of the My TelU Mobile application using an integration of the UTAUT-2 and Delone & McLean models. This study uses a quantitative method with descriptive and causal research types. The sampling technique uses a non-probability sampling technique of the purposive sampling type with a sample size of 400 respondents. The data analysis technique uses descriptive analysis and PLS. The findings of this study are that effort expectancy, information quality, service quality, user satisfaction have a significant effect on continue use intention and system quality, information quality, service quality have a significant effect on user satisfaction. However, performance expectancy, social influence, facilitating condition, habit, hedonic motivation, and system quality do not have a significant effect on continue use intention of My TelU Mobile application.
The Influence of Digital Literacy and Relative Advantage on E-Commerce Adoption through Digital Training and Mentoring among MSMEs in Jakarta Sun Lilya, Sun Lilya; Pasaribu, Rina Djunita
International Journal of Science, Technology & Management Vol. 5 No. 5 (2024): September 2024
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v5i5.1185

Abstract

The Micro, Small and Medium Enterprises (MSME) sector has an important role in driving the country's economic development. In order for MSMEs to remain competitive with the growth of digital technology, they must be able to adapt to digitalization. Utilizing an e-commerce platform can provide information about which products are selling best and which products are not selling well. This data can be used to make decisions about inventory management, marketing, and more. Only 13% of MSMEs that utilize technology use e-commerce. The adoption of digital e-commerce technology among MSMEs in Jakarta is still uneven. This research aims to determine the influence of digital literacy and relative benefits on the adoption of digital e-commerce technology for MSMEs in Jakarta with digital training and mentoring as mediating variables. This research method is causal quantitative by collecting data using an online questionnaire to 399 respondents. The analysis technique used in this research is Sem with the help of the Smart-PLS program. The research results show that digital literacy and relative benefits influence digital training and mentoring, but not the adoption of e-commerce platform technology. Meanwhile, digital training and mentoring influences the adoption of e-commerce platform technology. The mediation results show that digital training and mentoring play a full mediating role in the relationship between digital literacy and the relative benefits of adopting e-commerce platform technology.
Development Strategy Analysis With IFE-EFE-IE Matrix, SWOT Matrix and AHP at PT Putra Morowali Sejahtera Sibarani, Andreas; Djunita Pasaribu, Rina
International Journal of Science, Technology & Management Vol. 5 No. 6 (2024): November 2024
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v5i6.1192

Abstract

Heavy equipment construction equipment usage activities are used for material handling, excavation, lifting, and other heavy operations. PT PMS currently does not have a strategy to face challenges in the heavy equipment rental business, this causes a lack of maximization of the heavy equipment rental business so that an analysis of internal and external factors is needed to determine a strategy for PT PMS. The purpose of this research is to identify internal (strength and weakness) and external (opportunity and threat) factors using the IFE and EFE approaches and using the IE and SWOT Matrix to determine alternative business strategies that can be recommended to PT PMS to choose the most appropriate business strategy used with Analytical Hierarchy Process (AHP) priorities to develop the heavy equipment rental business. The research method used in this research is qualitative. Qualitative research gets data from interviews with sources and scoring on a matrix based on a list of questions that have been provided. The results showed that the IFE matrix score was 3.03 and the EFE matrix score was 2.43, so that the position of PT Putra Morowali Sejahtera in the IE matrix was in cell IV, namely the growth and build strategy. From the results of the SWOT matrix, the company has 8 alternative strategies. The 8 alternative strategies are then evaluated in the AHP matrix to determine priority or ranking. The recommended strategy for PT Putra Morowali Sejahtera according to the ranking in the AHP matrix is ranking 1 Improving the quality of heavy equipment rental services and increasing the efficiency and effectiveness of operational activities in order to provide services at more competitive prices, ranking 2 Continuous improvement to expand the heavy equipment rental market network and increase operational effectiveness and efficiency, and ranking 3 Increase the capacity of heavy equipment rental units to meet demand for heavy equipment usage. The strategy is expected to contribute to the development of PT Putra Morowali Sejahtera.
Co-Authors Adelia Nadya Pertiwi Amelia, Anggi Silfi Apriani Masfiroh Arien Arianti Gunawan Aripsi, Viki ARIS HARTAMAN Aryaputra, Mikala Budiman, Mohamad Fadhian Cahyo Dananto, Dinar Candiawan Candiwan Cyndi Novia Damayanti Octavia Darmawan, Singgih Destianissa, Marsha Dhiannova, Charlie Diati Levi Putri Dodie Tricahyono Domi Bustomi Edi Witjara Effendi, Muharram Aliansyah Eva Nurhazizah Farah Alfanur Farid Akbar Harahap Fithriah, Khaulah Wardhatul Hidayah, Virgiona Elsandra Hutapea, Vico Metriwan Perluozon I Nyoman Prana Jaya Semedi Ihsan, Qowiyyul Jamil, Dina Nur Maulidiah Kuswardini, Azizah Lestari Utami, Lestari Lisdiani, Felin Mohammad Riza Sutjipto Muhammad Faqih Pasaribu, Jessy Claudia Permana, Yoga Gunawan Rahmat Dwi Djatmiko Ramadhan Putrantona, Farhan Ratri Wahyuningtyas Ria Wibowo, Yossico Riawan, Teguh Bayu Aji Ridwan Purwanadita Salsabillah, Derisna Setiawan, Kialonica Valentina Setiawati, Sherly Angellika Shabira, Rafa Maisa Sibarani, Andreas Sugiat, Maria Sulthoni, Nurrokhmat Sun Lilya, Sun Lilya Sundari, Laisitha Sutjipto, Moh. Riza Taufan Umbara Taufiqulloh, Rifqi Triaji Prio Pratomo Uruqul Nadhif Dzakiy Vico Metriwan Perluozon Hutapea Vyra, Aslamia Zoya Erza Wibowo, Yossico Ria Witjara, Edi Zharfan Inzaghi Zharfan Inzaghi Sugiharto