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All Journal Jurnal Manajemen Pendidikan JURNAL MANAJEMEN MOTIVASI Syntax Literate: Jurnal Ilmiah Indonesia IJEBD (International Journal Of Entrepreneurship And Business Development) YUME : Journal of Management SULTANIST: Jurnal Manajemen dan Keuangan Jurnal GeoEkonomi JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Journal La Bisecoman SWARNA
Eka Yudhyani, Eka
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Religion Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Kinerja Pegawai Melalui Kepuasan Kerja Bersbasis Servant Leadership, Motivasi Kerja dan Beban Kerja (Studi pada Dinas Perpustakaan dan Kearsipan Kabupaten Kutai Timur) Kamariah, Kamariah; Yudhyani, Eka; Kurniasari, Evi
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v9i12.17268

Abstract

Kinerja pegawai pada Dinas Perpustakaan dan Kearsipan Kabupaten Kutai Timur perlu ditingkatkan. Seorang pemimpin harus mampu mengetahui hal apa yang mampu memberi motivasi para pegawainya agar kinerja semakin meningkat. Penelitian ini bertujuan untuk menganalisis pengaruh servant leadership, motivasi kerja, dan beban kerja terhadap kepuasan kerja serta kinerja pegawai pada Dinas Perpustakaan dan Kearsipan Kabupaten Kutai Timur. Metode yang digunakan dalam penelitian ini adalah penelitian kuantitatif dengan format deskriftif, dengan jumlah populasi sebanyak 258 orang pegawai, sedangkan jumlah sampel 160 orang pegawai, tekhnik sampling yang digunakan adalah random sampling, dengan pengumpulan datanya menggunakan Penelitian Lapangan (Field Work Research) dan kepustakaan Library Research). Tujuan dari penelitian ini untuk mengetahui pengaruh servant leadership, motivasi kerja, beban kerja terhadap kepuasan kerja, pengaruh kepuasan kerja, servant leadership, motivasi kerja terhadap kinerja pegawai, beban kerja terhadap kinerja, pengaruh Servant Leadership, motivasi kerja, beban kerja terhadap kinerja melalui kepuasan kerja pegawai. Hasil penelitian menunjukkan servant leadership berpengaruh positif tidak signifikan terhadap kepuasan kerja, motivasi berpengaruh positif signifikan terhadap kepuasan kerja, beban kerja berpengaruh negative signifikan terhadap kepuasan kerja, Kepuasan kerja berpengaruh positif dan signifikan terhadap kinerja, Servant leadership berpengaruh positif dan tidak signifikan terhadap kinerja, motivasi kerja berpengaruh positif dan tidak signifikan terhadap kinerja, beban kerja berpengaruh negative dan tidak signifikan, servant leadership melalui kepuasan kerja berpengaruh yang positif tidak signifikan terhadap kinerja, motivasi kerja melalui kepuasan kerja berpengaruh positif tidak signifikan terhadap kinerja, dan beban kerja melalui kepuasan kerja berpengaruh negatif tidak signifikan terhadap kinerja.
Pengaruh Pengembangan Karir Terhadap Loyalitas Karyawan Dengan Kepuasan Kerja Sebagai Variabel Mediasi (Studi Pada UMKM Roti Gembong Panglima Samarinda) Faizah, Nur; Yudhyani, Eka; Heriyanto
JURNAL MANAJEMEN MOTIVASI Vol 22 No 1 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i1.8745

Abstract

This study examines employee retention challenges among Generation Z in the post-pandemic SME food and beverage sector. It aims to analyze the effect of career development on employee loyalty and the mediating role of job satisfaction at Roti Gembong Panglima Samarinda. Using an explanatory quantitative design, data were collected from all 30 employees and analyzed with PLS-SEM. The results indicate that career development significantly affects job satisfaction and employee loyalty, with job satisfaction acting as a dominant complementary mediator. The findings imply that SMEs should implement transparent and satisfaction-oriented career systems to strengthen emotional commitment and reduce turnover risk.
Analisis Pengaruh Harga, People, dan Servqual terhadap Kepuasan Pelanggan Jasa Armada Travel Sport di Kota Samarinda Odja, Melkior Mbotu Odja; Yudhyani, Eka; Reza, Faizal
JURNAL MANAJEMEN MOTIVASI Vol 22 No 1 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i1.9026

Abstract

This study examines shifting preferences toward executive travel services due to the efficiency of the Balikpapan–Samarinda toll road, which has intensified competition. It analyzes the effects of Price, People, and Servqual on Travel Sport customer satisfaction in Samarinda. Using a quantitative causal-associative approach, data were collected through questionnaires from 41 purposively selected respondents and analyzed using multiple linear regression in SPSS. The results show that Price, People, and Servqual have positive and significant partial and simultaneous effects, with Price as the dominant determinant. Management should maintain competitive pricing, staff competence, and fleet reliability. Keywords: Customer Satisfaction; Loyalty; People; Price; Servqual
ANALISIS PERBEDAAN TINGKAT KEPUASAN PELANGGAN ANTARA PENGGUNA GOJEK DAN GRAB DI LINGKUNGAN UNTAG SAMARINDA Solihin, Danna; Nurfitriani, Nurfitriani; Indrawati, Andi; Yudhyani, Eka
Jurnal GeoEkonomi Vol. 15 No. 1.2024 (2024): EDISI KHUSUS SEMNAS FEB-UNIBA 2024
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Balikpapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36277/geoekonomi.v15i1.2024.455

Abstract

Online transportation is a menas of transportation that uses technological advances based on applications and allows orders and payments to be made by the application at the same time. The transportation industry looks profitable, examples of companies in the transportation industry that are developing rapidly are Gojek, Grab and Maxim. However, the most dominant rivalry in the transportation industry is between Gojek and Grab. This research purpose to compare the level of customer satisfaction between Gojek and Grab users. This research uses quantitative methods with primary data source collect through distributing questionnaires to Gojek and Grab users in Samarinda City, East Kalimantan. The results of the research after conducting and distributing the questionnaire that was created, we concluded that the comparison between Gojek and Grab doesn’t have a significant difference, because both applications have almost the same features and the average user only uses one of the two applications.
Co-Authors AMELIA SETYAWATI, AMELIA Andi Indrawati Catur Kumala Dewi Danna Solihin Ekawati Ekawati Faizal Reza Febrina, Reni Florida, Maria Heriyanto Indah Purwanti Kamariah Kamariah, Kamariah Kurniasari, Evi Masithoh, Rina Nanda, Resty Meilia Nur Faizah Nurfitriani Nurfitriani Nurfitriani Nurfitriani Nurfitriani, Nurfitriani Odja, Melkior Mbotu Odja Putri. S, Rizky Amelia Rusdiah Iskandar Sanusi, Otoh Sayid Irwan Soeginto K, Eddy Solihin, Danna Sudarwati, Anastasia Natalia Sugangga, Amelia Titin Ruliana