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Dampak Customer Service Experience Dan Word Of Mouth Terhadap Loyalitas Pasien Ngkolu, Nurmulia Wunaini
Journal of Health Education and Literacy Vol 7 No 1 (2024): Journal of Health, Education and Literacy (J-Healt)
Publisher : Universitas Sulawesi Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31605/j-healt.v7i1.4146

Abstract

Latarbelakang : Berdasarkan hasil observasi lapangan di RSUD Haji Makassar, ditemukan bahwa interaksi antar pasien melalui percakapan serta pengalaman pelayanan yang baik menjadi faktor penting dalam mempertahankan loyalitas pasien. Selain itu, teori menyebutkan bahwa word of mouth berperan dalam mempengaruhi keputusan seseorang untuk memilih suatu layanan, yang tercermin dari peningkatan jumlah kunjungan pasien instalasi rawat inap dari 2020 hingga 2022, mencapai 14.095 kunjungan.. Tujuan penelitian untuk mengetahui pengaruh costumer sociability, customer service experience, dan word of mouth terhadap loyalitas pasien instalasi rawat jalan di RSUD Haji Makassar Tahun 2023. Metode: Penelitian yang digunakan dalam penelitian ini adalah penelitian kuantitatif dengan desain cross sectional study. Penelitian ini dilakukan di instalasi rawat jalan RSUD Haji Makassar sebanyak 399 responden yang ditentukan melalui teknik accidental sampling. Data dalam penelitian ini diperoleh melalui kuesioner dan data sekunder rumah sakit. Hasil: analisis menunjukkan bahwa tidak terdapat pengaruh yang signifikan antara variabel customer sociability terhadap loyalitas pasien dengan nilai (p=0,093), terdapat pengaruh yang signifikan antara variabel customer service experience dan juga variabel word of mouth terhadap loyalitas pasien dengan masing – masing nilai (p=0.000). Kemudian hasil uji F diperoleh nilai p=0,000 sehingga dapat disimpulkan bahwa terdapat pengaruh secara simultan antara customer sociability, customer service experience, dan word of mouth terhadap loyalitas pasien instalasi rawat jalam di Rumah Sakit Umum Daerah Haji Makassar. Rekomendasi : Disarankan pihak RSUD Haji Makassar Penelitian ini menyarankan agar RSUD Haji Makassar meningkatkan kualitas pengalaman layanan dan memanfaatkan word of mouth positif untuk meningkatkan loyalitas pasien.
Pengaruh Manajemen Waktu Terhadap Hasil Belajar Matematika Mahasiswa Samad, Mohammad Ardani; Rahmat, Basuki; Ngkolu, Nurmulia Wunaini; Hasanah, Hesti Dwi Puteri; Karmila, Karmila
Proximal: Jurnal Penelitian Matematika dan Pendidikan Matematika Vol. 6 No. 2 (2023): Matematika dan Pendidikan Matematika: Permasalahan dan Solusinya
Publisher : Universitas Cokroaminoto Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30605/proximal.v6i2.2782

Abstract

Kesulitan mahasiswa dalam mengatur dan mengelola waktu antara waktu belajar, berorganisasi ataupun bersantai, dapat mengakibatkan siswa mengalami keterlambatan menyelesaikan tugas. Sehingga manajemen waktu diperlukan untuk meningkatkan hasil belajar mahasiswa. Selain dari itu juga berlaku apabila orang tua mahasiswa melalaikan perannya atau mendidik anaknya dengan cara yang tidak benar. Penelitian ini bertujuan untuk mengetahui pengaruh manajemen waktu terhadap hasil belajar mahasiswa Program Studi S1 Administrasi Rumah Sakit Institut Ilmu Kesehatan Pelamonia. Penelitian ini merupakan penelitian ex-post facto yang bersifat kuantitatif dengan sampel penelitian sebanyak 138 Mahasiswa Tingkat I Program Studi S1 Administrasi Rumah Sakit yang dipilih menggunakan cluster random sampling. Teknik pengumpulan data menggunakan instrumen berupa angket manajemen waktu dan hasil belajar mahasiswa. Data dianalisis dengan statistik deskriptif dan statistik inferensial dengan analisis regresi linear sederhana pada taraf kesalahan 5% (α = 0,05). Hasil penelitian menunjukkan bahwa manajemen waktu mahasiswa berada pada kategori sedang dengan persentase sebesar 34,1% dari 138 mahasiswa dan hasil belajar mahasiswa berada pada kategori sedang dengan persentase sebesar 33,3% dari 138 mahasiswa. Pada hasil analisis uji t didapatkan taraf signifikansi α = 0,05 dengan nilai signifikan sebesar 0,000, dimana 0,000 < 0,05. Sehingga dapat disimpulkan bahwa Ha diterima dan H0 ditolak yang artinya manajemen waktu berpengaruh positif dan signifikan terhadap hasil belajar Mahasiswa Program Studi S1 Administrasi Rumah Sakit Institut Ilmu Kesehatan Pelamonia.
PEMAHAMAN DAN PENERAPAN SISTEM INFORMASI AKUNTANSI TERHADAP KUALITAS LAPORAN KEUANGAN DI RSUD SE-KOTA MAKASSAR Ekawaty, Dian; Wahyudi, Tri; Ngkolu, Nurmulia Wunaini; Hastuti, Hastuti; Windarti, Sriyani; Nurfahira, Ika
Kieraha Medical Journal Vol 6, No 1 (2024): KIERAHA MEDICAL JOURNAL
Publisher : Fakultas Kedokteran, Universitas Khairun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33387/kmj.v6i1.8152

Abstract

PEMAHAMAN DAN PENERAPAN SISTEM INFORMASI AKUNTANSI TERHADAP KUALITASLAPORAN KEUANGAN DI RSUD SE-KOTA MAKASSARAccounting Understandingand Aplicatiion Of Accounting Information System On The Quality Of FinancialReports In Makassar CityDian Ekawaty1,Tri Wahyudi2*,Nurmulia Wunaini Ngkolu3,Hastuti4,Sriyani Windarti5,Ika Nurfahira6Institut Ilmu Kesehatan Pelamonia MakassarProgram Studi Administrasi Rumah SakitEmail : twahyudi782@gmail.comABSTRACTRegional General Hospitals must be able to provide the widest and best service to the community. Inachieving the goals of hospitals throughout Makassar City, various parties are needed to participate directly orindirectly, one of the related parties is the finance department. The low quality of financial reports can becaused by an understanding of accounting from the preparers of the financial statements themselves and the notoptimal implementation of accounting information systems. To optimize the quality of financial reports forregional public hospitals, information technology tools are currently used, namely accounting informationsystems. This study aims to determine the effect of accounting understanding and application of accountinginformation systems on the quality of financial reports in hospitals throughout Makassar City.This type ofresearch is quantitative research with a cross sectional study design. This research was conducted on a sampleof 43 respondents from hospitals in Makassar City. The research data was taken through a questionnaire thathad been tested for validity and reliability. Data analysis techniques used univariate and multivariate analysiswith multiple linear regression tests with the help of the SPSS 22 application. The results of testing thehypothesis using the T test show that accounting understanding (sig=0.001), application of accountinginformation systems (sig=0.006), has a partial effect on the quality of financial statements. Then through the Ftest, understanding of accounting and application of accounting information systems has a simultaneous effect(sig = 0.000) on the quality of financial reports. It is suggested to the Makassar City Hospitals to improveaccounting understanding and application of accounting information systems in order to improve the quality offinancial reports.Keywords:Accounting information systems,Financial reports, Hospital,Understanding of accountingABSTRAKRumah Sakit Umum Daerah harus mampu memberikan pelayanan seluas-luasnya dan terbaik kepadamasyarakat. Dalam mencapai tujuan RSUD se-Kota Makassar, diperlukan berbagai pihak untuk ikut serta secaralangsung maupun tidak langsung, salah satu pihak terkait adalah bagian keuangan. Rendahnya kualitas laporankeuangan dapat disebabkan oleh pemahaman akuntansi dari penyusun laporan keuangan itu sendiri dan belumditerapkannya secara optimal sistem informasi akuntansi Untuk mengoptimalkan kualitas laporan keuanganrumah sakit umum daerah, saat ini digunakan alat bantu teknologi informasi yaitu sistem informasi akuntansi.Penelitian ini bertujuan untuk mengetahui pengaruh pemahaman akuntansi dan penerapan sistem informasiakuntansi terhadap kualitas laporan keuangan di rsud se-Kota Makassar.Jenis penelitian yang dilakukan adalahpenelitian kuantitatif dengan desain cross sectional study. Penelitian ini dilakukan pada sampel 43 respondenpegawai RSUD se-Kota Makassar. Data penelitian diambil melalui kuesioner yang telah di uji validitas danrealibilitas. Teknik analisa data menggunakan analisis univariat dan multivariate dengan uji regresi linearberganda dengan bantuan aplikasi SPSS 22.Hasil penelitian dari pengujian hipotesis menggunakan Uji Tmenunjukkan bahwa pehamanan akuntansi (sig=0,001), penerapan system informasi akuntansi (sig=0,006),terdapat pengaruh secara parsial terhadap kualitas laporan keuangan. Kemudian melalui Uji F, pemahamanakuntansi dan penerapan system informasi akuntansi terdapat pengaruh secara simultan (sig=0,000) terhadapkualitas laporan keuangan. Disarankan kepada pihak RSUD se-Kota Makassar untuk meningkatkan pemahamanakuntansi dan penerapan system informasi akuntansi agar dapat meningkatkan kualitas laporan keuangan.
OPTIMALISASI KESEHATAN GIGI DAN MULUT SERTA PENINGKATAN GIZI ANAK STUNTING DAN WASTING DI KELURAHAN KALUKU BO'DOA, KOTA MAKASSAR Ulfa Sufyaningsi; Rosmaladewi Talli; Nurmulia Wunaini Ngkolu; Nurliana Mansyur; Asyrafunnisa Asyrafunnisa; Samsuddin Samsuddin; La Ode Muh Taufiq; Kasmawati Kasmawati; A. Khairun Mutia; Supratman Tahir; Edy Tadung; Ashari Kara
JURNAL SIPISSANGNGI: Jurnal Pengabdian Kepada Masyarakat Vol 4, No 3 (2024): Sipissangngi Volume 4, Nomor 3, September 2024
Publisher : Lembaga Penelitan dan Pengabdian Masyarakat, Universitas Al Asyariah Mandar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35329/jurnal.v4i3.5802

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Pengabdian masyarakat ini bertujuan untuk meningkatkan kesehatan gigi dan mulut serta status gizi anak-anak yang mengalami stunting dan wasting di Kelurahan Kaluku Bo'doa, Kota Makassar. Program ini mencakup edukasi kebersihan gigi dan mulut serta intervensi pemberian makanan tambahan bergizi. Metode partisipatif digunakan untuk melibatkan anak-anak dan orang tua dalam kegiatan ini. Edukasi kebersihan gigi memberikan hasil positif, di mana pengetahuan peserta tentang pentingnya menjaga kesehatan gigi dan mulut meningkat secara signifikan dari pre-test ke post-test. Selain itu, pemberian makanan tambahan membantu meningkatkan berat badan dan status gizi anak-anak yang mengalami stunting dan wasting. Evaluasi antropometri menunjukkan adanya perubahan positif dalam berat badan dan tinggi badan setelah intervensi. Program ini berhasil meningkatkan kesadaran masyarakat tentang pentingnya kesehatan gigi dan mulut serta perbaikan status gizi pada anak-anak, dengan potensi untuk berkontribusi dalam pencegahan masalah gizi di masa depan. 
ANALISIS FAKTOR KOMPLAIN PASIEN DI RUMAH SAKIT KHUSUS DAERAH IBU & ANAK PERTIWI MAKASSAR TAHUN 2023 Asharandy Rahman; Nurmulia Wunaini Ngkolu; Adriyana Adevia Nuryadin; Ricky Perdana Poetra
Jurnal Penelitian Kesehatan Pelamonia Indonesia Vol. 8 No. 1 (2025): Jurnal Penelitian Kesehatan Pelamonia Indonesia
Publisher : Institut Kesehatan Pelamonia

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Abstract

Complaining behavior is a process of displaying consumers' own experiences that can cause dissatisfaction. Because if you ignore it, you will feel ignored and end up leaving the company. The company/institution must then really look for a way out/solution to resolve customer complaints. The general aim of this research is to analyze the factors of patient complaints at the Pertiwi Regional Special Hospital for Women and Children in Makassar in 2023. The research method used in this research is descriptive qualitative. This research was conducted at the Pertiwi Regional Special Hospital for Women and Children, Makassar. This research was conducted in August 2023 with a total of 7 resondents. Data collection was obtained through in-depth interviews with informants based on interview guidelines. The research results are presented in the form of questions and narratives. Based on the results of research conducted at the Pertiwi Makassar Regional Women's and Children's Special Hospital, there are differences of opinion regarding when patients receive services and when patients submit complaints, officers immediately handle the complaints quickly. When a patient wants to convey their complaint, there is a QR that can be scanned and then fill in the form to submit their complaint. There is also a banner for the flow of patient complaints. The officers also try to help patients if they don't know how to channel this complaint. The suggestion from the result of the research that has been carried out is to pay more attention to every complaint from patient who have undergone treatment, as well as increase responsiveness and speed in providing services.
ANALISIS PENGARUH PENGEMBANGAN SISTEM INFORMASI MANAJEMEN RUMAH SAKIT (SIMRS) TERHADAP KINERJA PEGAWAI DI RSIA SITTI KHADIJAH 1 MUHAMMADIYAH CABANG MAKASSAR 2023 Agustina Agustina; Dian Ekawaty; Mohammad Ardani Samad; Nurmulia Wunaini Ngkolu
Jurnal Penelitian Kesehatan Pelamonia Indonesia Vol. 7 No. 2 (2025): Jurnal Penelitian Kesehatan Pelamonia Indonesia
Publisher : Institut Kesehatan Pelamonia

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Abstract

The Hospital Management Information System (SIMRS) is a computerized system that can manage data quickly and accurately, creating a collection of interactive information that can be used by administrators at all levels in a hospital. RSIA Sitti Khadijah 1 Muhammadiyah Makassar Branch experienced problems related to problems and constraints, one of which was SIMRS user skills. Where sometimes the user forgets and inputs data incorrectly, resulting in a long waiting time for patient services. In addition, there are also network and internet access constraints in the implementation of SIMRS and sometimes there are also devices that suddenly break down, which hinders the performance of the hospital. This study aims to determine and understand the influence of the development of a Hospital Management Information System (SIMRS) on hospital performance at RSIA Sitti Khadijah 1 Muhammadiyah Makassar Branch.The type of research used is quantitative research with a Cross Sectional Study design. This research was conducted with a sample of 104 respondents. The data collection method used in this study was a questionnaire with data analysis techniques using Univariate Analysis and Bivariate Analysis using the chi-square test.The results of this study indicate that there is an influence on hardware development (p=0.001), There is an influence on software development (p=0.003), There is an influence on data development (p=0.044), There is an influence on procedure development (p=0.001), There is an influence on human development (p = 0.000) on employee performance where the p value <0.05. From these results the researcher suggests that training be given related to SIMRS development so that its implementation can further improve performance in hospitals, besides that it can update the features in the SIMRS application so that it can facilitate the SIMRS development process, and can make all units integrated with SIMRS so that the service process at RSIA Sitti Khadijah 1 Muhammadiyah Makassar Branch becomes faster.
PERANAN GOOD CORPORATE GOVERNANCE DALAM PENCEGAHAN FRAUD DI RUMAH SAKIT UMUM DAERAH KOTA MAKASSAR TAHUN 2022 Indah Zulkartini.P; Dian Ekawaty; Mangindara Mangindara; Nurmulia Wunaini Ngkolu
Jurnal Penelitian Kesehatan Pelamonia Indonesia Vol. 7 No. 1 (2024): Jurnal Penelitian Kesehatan Pelamonia Indonesia
Publisher : Institut Kesehatan Pelamonia

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Abstract

The study investigates about the role of the good corporate governance in the prevention at the RSUD Makassar that city, at RSUD city makassar is something normal happened yet the hospital immediately repair it if there are data eror. The purpose of this study to see how the role of good corporate governance in terms of watch Transparency ( oppennes ), Accountabillity (of the function clarity), Responsibillity (compliance ). Researchused in this research was qualitative research was conducted with the approach descriptive which is in the form of words written or spoken, to the total number of informants in this research as many as 8 people with the data this research obtained through observation in-depth interviews that direct observation was in direct and the study documentation during the survey in progress. The research result show that the city of makassar at the hospital have to apply the principle of good corporate governance in terms of the delivery of information in watchdog Transparency , clarity function in Accountabillity, structure compliance legislationin Responsibillity, independence in Indepedency , and in Fariness kesetaraan .
HUBUNGAN BUDAYA ORGANISASI DENGAN PENERAPAN (GHG) GOOD HOSPITAL GOVERNANCE RUMAH SAKIT TK. II BHAYANGKARA MAKASSAR Reza Nur; Dian Ekawaty; Sriyani Windarti; Nurmulia Wunaini Ngkolu
Jurnal Penelitian Kesehatan Pelamonia Indonesia Vol. 7 No. 1 (2024): Jurnal Penelitian Kesehatan Pelamonia Indonesia
Publisher : Institut Kesehatan Pelamonia

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Hospital Governance is a legal product which is a hospital bylaw set by the hospital owner, which contains hospital organization regulations (corporate bylaws) and hospital medical staff regulations (medical staff bylaws) which are prepared in the context of implementing governance. This study aims to determine the relationship between organizational culture and (GHG) good Hospital Governance Bhayangkara Hospital TK.II Makassar. The type of research used is descriptive quantitative research with a cross sectional study approach. The sample in this study was 136 respondents. The data of this research were taken through questionnaires and direct observation and the data analysis technique used multiple linear regression test with the help of SPSS. The results of this study indicate an assessment of the variable values ​​obtained by sig = 0.031 <0.05. Confidence variable obtained sig value 0.045 <0.05. Organizational Climate variable obtained sig value = 0.026 <0.05. Tradition variable is obtained sig = 0.020 <0.05. The conclusion in this study is that the variables of belief, organizational climate and tradition have a significant relationship to Good Hospital Governance Bhayangkara Hospital TK. II Makassar
GAMBARAN KEMAMPUAN KERJA PETUGAS TERHADAP PENGELOLAAN REKAM MEDIS RSKD IBU DAN ANAK PERTIWI MAKASSAR TAHUN 2022 Irna Irna; Dian Ekawaty; Mohammad Ardani Samad; Nurmulia Wunaini Ngkolu
Jurnal Penelitian Kesehatan Pelamonia Indonesia Vol. 6 No. 2 (2024): Jurnal Penelitian Kesehatan Pelamonia Indonesia
Publisher : Institut Kesehatan Pelamonia

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Abstract

Workability is how he is able to do his job by taking into account the demands of the job, health and mental resources. A person's ability will be determined by the level of education, training and experience because of these three elements, knowledge and skills can be obtained. The purpose of this research is to describe the work ability of officers in managing medical records at the Mother and Child Hospital in Makassar in 2022. This study uses descriptive qualitative methods. The informants in this study amounted to 6 respondents consisting of the hospital director, the head of the medical record installation and 4 medical record officers. The data in this study were taken through interviews and direct observation. Based on the results of the research, work ability is still not maximized because educational qualifications do not match the specified so that it can result in incorrect file insertions and medical record management training programs for officers do not run so that officers also lack knowledge and data information updates which can result in delays in completing reports, but there are still informants who provide information that there is no incoming training application letter, and different information is given to key informants that the medical record unit has never submitted a training application letter to us.
PENGUATAN KESEHATAN MENTAL ANAK YATIM NONPANTI MELALUI PENDEKATAN PSIKORELIGIUS Ulfa Sufyaningsi; Nirva Rantesigi; Rabia Zakaria; Agusrianto Agusrianto; Nining Nirmalasari; Nurliana Mansyur; Ayu Sri Wahyuni; Agus Darmawan; Dewi Hestiani K; Nurmulia Wunaini Ngkolu
JURNAL SIPISSANGNGI: Jurnal Pengabdian Kepada Masyarakat Vol 6, No 2 (2026): Sipissangngi Volume 6, Nomor 2, Juni 2026
Publisher : Lembaga Penelitan dan Pengabdian Masyarakat, Universitas Al Asyariah Mandar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35329/jp.v6i2.7145

Abstract

Anak yatim nonpanti asuhan merupakan kelompok rentan yang berisiko mengalami gangguan kesehatan mental akibat kehilangan orang tua dan minimnya dukungan psikososial yang terstruktur. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk memperkuat kesehatan mental anak yatim nonpanti melalui pendekatan psikoreligius yang mengintegrasikan edukasi psikologis dengan nilai-nilai Islam. Kegiatan dilaksanakan pada 15 Maret 2026 di Masjid Almuhajirin Lembomawo, Kabupaten Poso, bersamaan dengan pembagian Paket Cinta Lebaran. Peserta berjumlah 105 anak yatim nonpanti berusia 5–12 tahun dari Kabupaten Poso dan Kabupaten Tojo Una-Una, dijemput langsung dari tempat tinggal masing-masing. Metode yang digunakan adalah edukasi interaktif dalam tiga sesi: (1) mengenal emosi, (2) mengelola emosi melalui teknik napas dan berbagi cerita, serta (3) pendekatan psikoreligius yang mencakup doa saat sedih, konsep sabar, dan keyakinan bahwa Allah selalu bersama. Kegiatan ini dilengkapi dengan media ekspresif berupa Pohon Harapan dan Langit Harapan. Pengukuran dilakukan menggunakan kuesioner pre-test dan post-test adaptasi Children's Hope Scale dan Psychological Well-Being Scale (4 dimensi: regulasi emosi, harapan dan penerimaan diri, dukungan sosial, religiusitas). Hasil uji Wilcoxon Signed-Rank Test menunjukkan peningkatan skor yang sangat signifikan (pre-test: 33,42 ± 4,85; post-test: 41,76 ± 3,92; selisih +8,34; p < 0,001). Pendekatan psikoreligius berbasis nilai-nilai Islam terbukti efektif dalam meningkatkan kesejahteraan psikologis anak yatim nonpanti di Kabupaten Poso dan Tojo Una-Una.