Article Per Year (5 Year)
p-Index From 2020 - 2025
2.345
P-Index
This Author published in this journals
All Journal Jurnal Simetris Proceedings Konferensi Nasional Sistem dan Informatika (KNS&I) JOIV : International Journal on Informatics Visualization JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) DIKEMAS (Jurnal Pengabdian Kepada Masyarakat) Building of Informatics, Technology and Science Technologia: Jurnal Ilmiah JOURNAL OF INFORMATION SYSTEM MANAGEMENT (JOISM) Indonesian Journal of Electrical Engineering and Computer Science IJIIS: International Journal of Informatics and Information Systems JUSTIN (Jurnal Sistem dan Teknologi Informasi) Jurnal Ilmiah Sistem Informasi dan Ilmu Komputer Journal of Multimedia Trend and Technology Jurnal Pengabdian Masyarakat Bangsa CSRID
Dwi Krisbiantoro, Dwi
STMIK AMIKOM Yogyakarta
Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Energy Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences

Published : 18 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search
Journal : CSRID

 1 
Evaluasi Usability Aplikasi Tiket.com Menggunakan Metode System Usability Scale (SUS) Via Alfilaeni; Krisbiantoro, Dwi; Setyaningsih, Gustin
Computer Science Research and Its Development Journal Vol. 16 No. 3 (2024): October 2024
Publisher : LPPM Universitas Potensi Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study focuses on evaluating the usability of the online ticket booking platform, Tiket.com, which despite its popularity, has received numerous negative user reviews. The primary objective of this research was to assess the platform's usability to identify areas of improvement that could enhance user experience. Utilizing the System Usability Scale (SUS) as a quantitative method to process usability data, we conducted an extensive analysis of the platform's interface and interaction features. The SUS provided a framework for assessing user satisfaction and usability efficiency. The results of this study revealed a SUS score of 55.55, which categorizes the usability level of Tiket.com as "OK" according to the Adjective Ranking scale. It falls into the "Acceptable" range, marginally at a Grade D level. These findings suggest that while the platform's usability is generally adequate, there is significant room for improvement. Further analysis indicated that specific enhancements in feature functionality and responsiveness to user feedback are crucial. Enhancing these aspects could substantially improve the overall user experience, ensuring greater user retention and satisfaction. The implications of these findings are significant for future research and practical applications. They suggest that continuous usability evaluations could be instrumental in maintaining and enhancing the effectiveness of online platforms like Tiket.com. This study contributes to the existing literature by providing a detailed usability evaluation of a major online service platform, using a recognized and replicable methodological approach.
Evaluasi Usability Aplikasi Tiket.com Menggunakan Metode System Usability Scale (SUS) Via Alfilaeni; Krisbiantoro, Dwi; Setyaningsih, Gustin
CSRID (Computer Science Research and Its Development Journal) Vol. 16 No. 3 (2024): October 2024
Publisher : LPPM Universitas Potensi Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22303/csrid-.16.3.2024.27-39

Abstract

This study focuses on evaluating the usability of the online ticket booking platform, Tiket.com, which despite its popularity, has received numerous negative user reviews. The primary objective of this research was to assess the platform's usability to identify areas of improvement that could enhance user experience. Utilizing the System Usability Scale (SUS) as a quantitative method to process usability data, we conducted an extensive analysis of the platform's interface and interaction features. The SUS provided a framework for assessing user satisfaction and usability efficiency. The results of this study revealed a SUS score of 55.55, which categorizes the usability level of Tiket.com as "OK" according to the Adjective Ranking scale. It falls into the "Acceptable" range, marginally at a Grade D level. These findings suggest that while the platform's usability is generally adequate, there is significant room for improvement. Further analysis indicated that specific enhancements in feature functionality and responsiveness to user feedback are crucial. Enhancing these aspects could substantially improve the overall user experience, ensuring greater user retention and satisfaction. The implications of these findings are significant for future research and practical applications. They suggest that continuous usability evaluations could be instrumental in maintaining and enhancing the effectiveness of online platforms like Tiket.com. This study contributes to the existing literature by providing a detailed usability evaluation of a major online service platform, using a recognized and replicable methodological approach.
Co-Authors Achsan, Charir Maulana Afiana, Fiby Nur Ali, Siti Sehah Amrillah, Sigit Fathu Andriyanto, Sabdo Bagus Baihaqi, Wiga Maulana Baihaqi, Wiga Maulana Cahyani Candrakasih, Maria Angelina Cantika, Nourma Islam Dewi Emha Taufiq Luthfi Fandy Setyo Utomo Fauziyah, Rahma Sari Firmanysah, Ismail Alfi Imtiyaz, Azmi Irfan Santiko Jayawarsa, A.A. Ketut M. Suyanto, M. Mohammad Imron Muaziz, Imam Nur Wachid Adi Prasetya Nuraini , Rema Sekar Pratama, Irfan Putra, Akbar Andhika Rahmah, Anisa Aulia Riyanto Riyanto Sarmini Sarmini Setiawan, Ito Setiyoko, Sigit Setyaningsih, Gustin Subarkah, Pungkas Uswatun Hasanah Via Alfilaeni Waluyo, Retno Wanti, Linda Perdana