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DIGITAL GOVERNANCE EFFECTIVENESS IN PUBLIC ORGANIZATIONS: A SYSTEMATIC LITERATURE REVIEW OF INSTITUTIONAL CAPACITY AND ORGANIZATIONAL CULTURE Mustakim; Muhammad Nur Budiyanto; Raniasa Putra
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 5 (2026): APRIL
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20094178

Abstract

This article synthesizes evidence on the relationships among institutional capacity, organizational culture, and the effectiveness of digital governance in public organizations, its implications for the development of future empirical research in more specific contexts. The review was conducted in accordance with the PRISMA 2020 guidelines and employed an initial corpus of 2,623 bibliographic records drawn from 20 RIS files compiled from Google Scholar, Scopus, and ScienceDirect. After deduplication, 2,231 unique records remained. A staged screening process based on publication year, public organization context, digital governance relevance, and conceptual fit produced 134 metadata-based candidates, which were subsequently narrowed to 15 priority studies for full-text review. The synthesis indicates that institutional capacity is most operationalized through regulation, coordination, interoperability, civil servant competence, capability, and organizational adaptive capacity. Organizational culture functions as both an enabling and constraining condition, particularly through trust, digital leadership, collaboration, learning, and public values. Meanwhile, the effectiveness of digital governance is most consistently reflected in service quality, administrative efficiency, transparency, public trust, public value, and government effectiveness. Cross-study findings confirm that the effectiveness of digital governance cannot be understood as an automatic outcome of technology adoption; rather, it constitutes an organizational outcome shaped by the interaction between institutional readiness and organizational culture that supports change.
THE INFLUENCE OF EMPLOYEE DISCRETION ON THE RATIONALIZATION OF UNETHICAL BEHAVIOR IN LAND ADMINISTRATION Abdul Azis; Andy Alfatih; Muhammad Nur Budiyanto; Raniasa Putra
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 8 (2026): JULY
Publisher : RADJA PUBLIKA

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Abstract

Land administration services frequently face integrity challenges due to the high discretionary power required by frontline officials. This study aims to investigate the influence of employee discretion on the rationalization of unethical behavior and the moderating role of public service motivation. A cross-sectional survey was conducted among two hundred and ninety-two civil servants and contract workers in regional land administration offices. Data were collected using vignette-based scenarios to mitigate social desirability bias and analyzed using partial least squares structural equation modeling. The findings reveal that increased discretionary power significantly heightens the propensity of employees to cognitively justify unethical actions. Conversely, intrinsic motivation to serve the public significantly reduces this tendency. Crucially, the analysis confirms that motivation acts as a quasi-moderator; it effectively buffers and weakens the negative impact of operational discretion on ethical rationalization. The study also uncovered an adversarial posture toward oversight bodies, which emerged as the most dominant neutralization technique among officials. Furthermore, significant differences in ethical resilience were observed between permanently tenured staff and contract workers. Cultivating intrinsic public values is essential to prevent operational flexibility from mutating into systemic corruption. Institutional integrity requires continuous ethical socialization alongside robust accountability frameworks.