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Kualitas Pelayanan Administrasi Akademik di Perguruan Tinggi (Studi pada Fakultas Ilmu Administrasi Universitas Brawijaya) Anisah, Anisah; Haryono, Bambang Santoso; Mindarti, Lely Indah
Jurnal Ilmiah Administrasi Publik Vol. 6 No. 2 (2020): Jurnal Ilmiah Administrasi Publik (JIAP)
Publisher : Badan Penerbitan Jurnal (BPJ) FIA-UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jiap.2020.006.02.7

Abstract

The purpose of this study is to describe and analyze the objective conditions of academic administrative services, service quality based on service quality indicators, and supporting and inhibiting factors in the academic administration service process at the Faculty of Administrative Sciences, Universitas Brawijaya. The results of this study indicate that the service is in accordance with the Standard Operating Procedure (SOP), standardized, to improve the quality of service, it will conduct training of civil service operators and excellent service training. Based on service quality indicators, it shows that the results are sufficient to provide quality service results. The researcher concludes the policy, and physical and non physical resources support each other to achieve the quality of academic administrative services. Researchers suggest that all forms of academic administrative services are carried out on line and there are Standard Operating Procedures.
Evaluasi Kebijakan Pengelolaan Wilayah Pesisir Berbasis Pembangunan Berkelanjutan di Pantai Ngliyep Kabupaten Malang (Studi pada Dinas Pariwisata dan Kebudayaan Kabupaten Malang) Rimadevi, Galuh; Mindarti, Lely Indah; Hanafi, Imam
Jurnal Ilmiah Administrasi Publik Vol. 8 No. 2 (2022): Jurnal Ilmiah Administrasi Publik (JIAP)
Publisher : Badan Penerbitan Jurnal (BPJ) FIA-UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jiap.2022.008.02.7

Abstract

This paper aims to determine the results of the policy evaluation of the coastal area management program based on sustainable development in Ngliyep Beach Kedungsalam Village Malang East Java Indonesia. This study used a case study design and it was conducted at the Department of Tourism and Culture of Malang Regency to find out the implementation of the program whether they were at the right target of the coastal communities in Ngliyep Beach. The results of this study indicate that related parties actively participate in developing coastal areas in Malang Regency. The Head of Ngliyep Beach Management keeps trying to maximize tourism promotion through various media. The Ngliyep Beach tourism can highly increase the economic activity of the people in this village including providing employment opportunities and preserving the culture and traditions of the local community.
Empowering migrant workers through multi-helix governance: the Indonesia–Malaysia corridor Lely Indah Mindarti; Heri Prayitno; Pipit Tunjungsari; Mochammad Zainal Mustofa; Ahmad Zubir Ibrahim
Otoritas : Jurnal Ilmu Pemerintahan Vol. 16 No. 2 (2026): August 2026
Publisher : Department of Government Studies, Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/ojip.v16i2.22064

Abstract

The Indonesia–Malaysia migration corridor hosts 550,000 documented and over one million undocumented Indonesian migrant workers (PMI), yet lacks a governance framework integrating migration stages from pre-placement through post-return, into a unified empowerment model. This study examines the roles, collaboration, inhibiting factors, and strategic recommendations for strengthening multi-stakeholder synergy through a multi-helix governance approach to PMI empowerment in Malaysia. Using a qualitative single-case study design, data were collected through semi-structured interviews with nine informants (Indonesian Embassy officials, civil society organizations/CSOs, migrant workers, and shelter residents) in Kuala Lumpur in February 2026, supplemented by document analysis and processed using NVivo 14. Findings reveal seven key actors sharing 68 responsibilities concentrated heavily during employment (47%), with the post-return stage most neglected, marked by circular migration, failed reintegration, and the private sector withdrawal. Three systemic barriers emerged: bureaucratic rigidity, weak cross-border law enforcement, and PMI vulnerability. This study introduces a “protection paradox,”whereby stricter bilateral regulations inadvertently drive informal migration, and proposes a tiered framework repositioning CSOs as institutionalized first responders while integrating village-based post-return mentoring, offering practical guidance for policymakers across Southeast Asian labor migration corridors.